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Common use of Incident Severity Levels Clause in Contracts

Incident Severity Levels. 5.1. Severity 1

Appears in 2 contracts

Sources: Global Master Service Agreement (Mercury Payment Systems, Inc.), Global Master Service Agreement (Mercury Payment Systems Holdings, Inc.)

Related Clauses

  • Staffing Levels
  • Service Level Expectations
  • SPECIALIZED SERVICE REQUIREMENTS
  • CONTRACTOR PERFORMANCE AUDIT
  • Switching System Hierarchy and Trunking Requirements

Parent Clauses

  • Exit Assistance Services
  • Steering Committee Support Services
  • Exclusion, Debarment and Suspension Certification
  • Support Process for Pdenroller Services
  • MISCELLANEOUS

Sub-Clauses

  • Severity 3
  • Severity 2
  • Severity Level 1 – Critical
  • Severity Level 2 – Major
  • Severity Level 4 – Maintenance
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