Indeterminate Responsibility. If the parties disagree which party bears responsibility for a Moderate Problem, Severe Problem or Catastrophic Problem then both parties will form a resolution team comprised of at least a technical contact representing each party. Any continuing disagreement regarding responsibility or any failure by either party to effect a Problem Resolution within the times indicated will result in escalation using the Escalation Schedule. Catastrophic Problem [*] [*] [*] Severe Problem [*] [*] [*] Moderate Problem [*] [*] [*] Minor Problem [*] [*] [*]
Appears in 1 contract
Sources: Letter Agreement (Yahoo Inc)
Indeterminate Responsibility. If the parties disagree which party bears responsibility for a Moderate Problem, Severe Problem or Catastrophic Problem then both parties will without delay form a resolution team comprised of at least a technical contact representing each party. Any continuing disagreement regarding responsibility or any failure by either party to effect a Problem Resolution within the times indicated will result in escalation using the Escalation Schedule. Catastrophic Problem [*] [*] [*] Severe Problem [*] [*] [*] Moderate Problem [*] [*] [*] Minor Problem [*] [*] [*]escalation process set forth in subsection (f)(iii) below.
Appears in 1 contract
Sources: Search and Advertising Services and Sales Agreement (Yahoo Inc)