Common use of Informal Problem Solving Clause in Contracts

Informal Problem Solving. Section 1. The Parties recognize that the traditional methods of dispute resolution (e.g. grievance/arbitration and unfair labor practice charges) are not always the most efficient means of problem resolution. The Parties also recognize that early, open exchange regarding any complaint/problem/concern at the earliest stages reduces the use of and need for traditional and more cumbersome, adversarial dispute resolution procedures. Section 2. The following procedure shall apply to informal problem solving: a. When a complaint/problem/concern arises, the employee, Union or Employer may notify the other affected Party of the complaint, problem or concern within twenty (20) days of the event or discovery of the event giving rise to the complaint/problem/concern and try to resolve the complaint/problem/ concern informally by mutual agreement. A meeting will be held as soon as practicable, but no later than twenty (20) days, to discuss the issue. Those in attendance will include the affected employee, the Principal Facility Representative or designee, the Air Traffic Manager or, if the Air Traffic Manager so desires, the Employer’s Area Manager and/or designee. The purpose of the discussion is to allow the employee, the Union and the Employer to freely present, receive and/or exchange information and their views on the situation. b. Any agreed to resolution under this Article shall fully resolve the complaint/problem/concern. c. In the event the Parties are unable to resolve the issue within twenty (20) days of the meeting as described in Section 2.a., the employee and/or the Union may grieve the issue in accordance with Article 9 of this Agreement.

Informal Problem Solving. Section 1. The Parties recognize that the traditional methods of dispute resolution (e.g. grievance/arbitration and unfair labor practice charges) are not always the most efficient means of problem resolution. The Parties also recognize that early, open exchange regarding any complaint/problem/concern at the earliest stages reduces the use of and need for traditional and more cumbersome, adversarial dispute resolution procedures.e.g. Section 2. The following procedure shall apply to informal problem solving: a. (a) When a complaint/problem/concern arises, the employee, Union or Employer may notify the other affected Party of the complaint, problem or concern within twenty ten (2010) days of the event or discovery of the event giving rise to the complaint/problem/concern and try to resolve the complaint/problem/ problem/concern informally by mutual agreement. A meeting will be held as soon as practicable, but no later than twenty within ten (2010) days, to discuss the issue. Those in attendance will include the affected employee, the Principal Facility Union Representative or designee, the Air Traffic Manager or, if the Air Traffic Manager so desires, the Employer’s Area Manager and/or designee. The purpose of the discussion is to allow the employee, the Union and the Employer to freely present, receive and/or exchange information and their views on the situation. b. (b) Any agreed to resolution under this Article shall fully resolve the complaint/problem/concern. c. (c) In the event the Parties are unable to resolve the issue within twenty ten (2010) days of the meeting as described in Section 2.a.2(a), the employee and/or the Union or the Employer may grieve the issue in accordance with Article 9 of this Agreement. Section 3. Such meetings shall be held at mutually agreeable times. Employees will be on paid time during normally scheduled shifts.