INFORMAL STEPS. It is understood that Employees may have assistance from the Union during all steps in the Grievance Procedure. If a dispute arises between the Employer and an Employee, as outlined in Clause 11.01, the Employee shall discuss the matter with their immediate supervisor or designate with a view to resolving it within ten (10) days of the occurrence causing the grievance or within ten (10) days of the time the Employee first became aware of, or reasonably should have become aware that a grievance had allegedly occurred. If the dispute cannot be resolved satisfactorily, it may then be advanced to formal dispute resolution at Step I.
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Sources: Collective Agreement, Collective Agreement, Collective Agreement