Information for Incident Reporting Sample Clauses

Information for Incident Reporting. For each incident, Customer will provide AMS with necessary information that will facilitate timely problem determination and resolution. Upon notification of the incident, AMS will verify receipt of the necessary information. The following is the information that will be obtained from Customer for all reported incidents. (The information marked “Optional” is only required if it is available to Customer and determined by Customer to be appropriate): • Reference number assigned by Customer (Optional); • Time and date of the transaction in question (Customer to use reasonable commercial efforts to obtain this information); • Description of the incident; • Severity of the incident or problem (“Optional”); • List of those actions taken by Customer to verify the problem and resolve the incident; • Other comments to provide additional information as needed (“Optional”); and If clarification of this information is necessary to resolution of the incident, AMS will immediately contact Customer to request such clarification. AMS will begin investigating the incident upon receipt of the information and provide feedback to Customer as detailed in this Incident Reporting Process section. The trouble ticket is deemed “open” when AMS has received information outlined above. The trouble ticket will remain open until AMS believes that issue has been resolved. However, Customer may reopen the incident if desired for any reason at any time. Incident Reports The purpose of the Root Cause and Analysis is to identify the cause of the incident and identify corrective actions to prevent its reoccurrence. For all Severity 1 tickets AMS will create an RCA and provide such report to Customer within three (3) business days of the close of the incident. Maintenance Management AMS will ensure that any planned maintenance events will be executed in a well-coordinated manner. Proper execution includes advance notification to the IETF Community by Customer Support through the use of mailing lists and posting on the website and approval by the IAD. AMS conducts planned maintenance activities on a regular, scheduled basis. This schedule will be coordinated with the IAD and communicated to the IETF community.
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Information for Incident Reporting. For each incident, DECE Licensee(s) will provide Coordinator with any necessary information available to DECE Licensee(s), in an effort to l facilitate timely problem determination and resolution. Upon notification of the incident, Coordinator will verify receipt of the necessary information. The following is the necessary information that will be obtained from DECE Licensee(s) for all reported incidents. (The information marked “Optional” is only required if it is available to DECE Licensee(s) and determined by DECE Licensee(s) to be appropriate): Reference number assigned to DECE Licensee(s) (Optional); Time and date of the transaction in question ( DECE Licensee(s) to use reasonable commercial efforts to obtain this information); Description of the incident; Severity of the incident or problem (Optional); List of those actions taken by DECE Licensee(s) to verify the problem and resolve the incident; and Other comments to provide additional information as needed (Optional). If any of this information is missing from the incident notice to Coordinator, Coordinator will immediately contact DECE Licensee(s) to request additional information. The trouble ticket is deemed “open” when Coordinator has notice of an incident and all initial information available from DECE Licensee(s). The trouble ticket will remain open until DECE Licensee(s) concur the issue has been resolved. However, DECE Licensee(s) may reopen the incident if its help desk representatives cannot confirm the incident or questions is resolved and or answered.
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Information for Incident Reporting. For each AT&T originated incident, AT&T will make best effort to provide as much information to Company that will facilitate timely problem determination and resolution. Upon notification of the incidents, the required information will be verified. When Company has received sufficient information, Company will begin resolving the incident and provide feedback to AT&T as described above in Section 5.1 Communicating Incidents. AT&T will use best efforts to provide Company the following information via email for all reported incidents as required: • Reference number assigned by AT&T. • Company Service being used. • Phone Number • Time and date of the transaction in question. • Description of the incident. • Severity of the incident or problem. • List of specific steps to reproduce the problem if possible • List of those actions taken by AT&T to verify the problem and that AT&T has attempted to resolve the incident. • Other comments to provide additional information as needed.
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Information for Incident Reporting. The following is the information that will be obtained from Customer for all reported incidents. (The information marked “Optional” is only required if it is available to Customer and determined by Customer to be appropriate): ● Reference number assigned by Customer (Optional); ● Time and date of the transaction in question (Customer to use reasonable efforts to obtain this information); ● Description of the incident; ● Severity of the incident or problem (“Optional”); ● List of those actions taken by Customer to verify the problem and resolve the incident; ● Other comments to provide additional information as needed (“Optional”); and If clarification of this information is necessary to resolution of the incident, Contractor will immediately contact Customer to request such clarification. The trouble ticket is deemed “open” when Contractor has received information outlined above.
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Information for Incident Reporting. For each incident, Verizon Wireless will provide Intellisync with necessary information that will facilitate timely problem determination and resolution. Upon notification of the incident, Intellisync will verify receipt of the necessary information. The following is the necessary information that will be obtained from Verizon Wireless for all reported incidents. (The information marked "Optional" is only required if it is available to Verizon Wireless and determined by Verizon Wireless to be appropriate): The information in the tables below should be collected by the VZW Data Customer support team in working with a customer on a problem. This information will need to be passed to Intellisync for escalated customer support calls.
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Related to Information for Incident Reporting

  • Request for Information (RFI) means a written request by Contractor directed to A/E or ODR for a clarification of the information provided in the Contract Documents or for direction concerning information necessary to perform the Work that may be omitted from the Contract Documents.

  • Responsibility for Information Recipients The Asset Representations Reviewer will be responsible for a breach of this Section 4.9 by its Information Recipients.

  • Requests for Information The Grantee shall fully and promptly comply with all reporting requirements and requests for information issued by the Department or its authorized designee. The Grantee shall provide such information in the format requested by the Department. The Grantee shall ensure that its staff, interns, volunteers, and subcontractors comply in a timely and complete manner with all the Department’s requests for information. The Grantee shall comply in a timely manner with requests by the Department or its authorized designee for financial information, records, and documents related to evaluating costs of programs and ser vices provided by the Grantee’s probation department. The Grantee shall timely submit any files or records of the Grantee’s juvenile probation department, or any facility or program operated by or under the authority of the Grantee, requested by the Department or its authorized designee as a part of the monitoring, auditing, or investigatory process.

  • HANDLING OF CONFIDENTIAL INFORMATION The Company agrees to undertake the following in relation to IHiS’ Confidential Information: to maintain the same in confidence and to use it only for the Purpose and for no other purpose; not to make any commercial use thereof; not to use the same for the benefit of itself or of any third party other than pursuant to a further agreement with IHiS; not to use the same for the purpose of guiding or conducting a search of any information, materials or sources, whether or not available to the public, for any purpose whatsoever, including without limitation, for the purpose of demonstrating that any information falls within one of the exceptions in Clause 1.1(b); not to copy, reproduce, reverse engineer or reduce to writing any part thereof except as may be reasonably necessary for the Purpose and that any copies, reproductions or reductions to writing so made shall be the property of IHiS; not to disclose the Confidential Information whether to its employees or to third parties except in confidence to such of its Representatives who have been informed of the confidential nature thereof and who need to know the same for the Purpose and that: such Representatives are contractually obliged (whether by their contracts of employment or service, or otherwise) not to disclose the same or to use the same otherwise than for the Purpose; and the Company shall enforce such obligations at its expense, and to such extent as may be required by IHiS, in the event of a breach thereof that relates to IHiS' Confidential Information; to ensure the compliance to this NDA (including sub-clauses (a) to (f) above) on the part of its Representatives to whom Confidential Information is disclosed; and to apply to the Confidential Information no lesser security measures and degree of care than those which the Company applies to its own confidential or proprietary information of similar nature, but in no event less than reasonable care, and which the Company warrants as being adequate protection of such information from unauthorised disclosure, copying or use. The Company, as the principal party, shall be responsible and held liable for any breach of this NDA by any of its Representatives. If the Company is uncertain as to whether any information is Confidential Information, the Company shall treat the information as if it was Confidential Information, unless otherwise agreed by IHiS in writing. The Company shall immediately notify IHiS of any unauthorised disclosure or use of the Confidential Information of which the Company becomes aware and will take all steps which IHiS may require in relation to such unauthorised disclosure or use, or to prevent further unauthorised disclosure or use. Notwithstanding the foregoing, the Company shall be entitled to make any disclosure of the Confidential Information as required by law, but shall give IHiS not less than TWO (2) business days' notice of such disclosure and shall consult with IHiS prior to such disclosure with a view to avoiding such disclosure, if legally possible.

  • Identification and Protection of Confidential Information Article 1, section 24, of the Florida Constitution, guarantees every person access to public records, and section 119.011, F.S., provides a broad definition of “public record.” As such, records submitted to the Department (or any other State agency) are public records and are subject to disclosure unless exempt from disclosure by law. If the Contractor considers any portion of a record it provides to the Department (or any other State agency) to be trade secret or otherwise confidential or exempt from disclosure under Florida or federal law (“Confidential Information”), the Contractor shall mark as “confidential” each page of a document or specific portion of a document containing Confidential Information and simultaneously provide the Department (or other State agency) with a separate, redacted copy of the record. The Contractor shall state the basis of the exemption that the Contractor contends is applicable to each portion of the record redacted, including the specific statutory citation for such exemption. The Contractor shall only redact portions of records that it claims contains Confidential Information. If the Contractor fails to mark a record it claims contains Confidential Information as “confidential,” or fails to submit a redacted copy in accordance with this section of a record it claims contains Confidential Information, the Department (or other State agency) shall have no liability for release of such record. The foregoing will apply to every instance in which the Contractor fails to both mark a record “confidential” and redact it in accordance with this section, regardless of whether the Contractor may have properly marked and redacted the same or similar Confidential Information in another instance or record submitted to the Department (or any other State agency). In the event of a public records request, to which records the Contractor marked as “confidential” are responsive to the request, the Department shall provide the Contractor- redacted copy to the requestor. If the Contractor has marked a record as “confidential” but failed to provide a Contractor-redacted copy to the Department, the Customer may notify the Contractor of the request and the Contractor may have up to ten (10) Business Days from the date of the notice to provide a Contractor-redacted copy, or else the Department may release the unredacted record to the requestor without liability. If the Department provides a Contractor- redacted copy of the documents and the requestor asserts a right to the Contractor-redacted Confidential Information, the Department shall promptly notify the Contractor such an assertion has been made. The notice will provide that if the Contractor seeks to protect the Contractor-redacted Confidential Information from release it must, within thirty (30) days after the date of the notice and at its own expense, file a cause of action seeking a declaratory judgment that the information in question is exempt from section 119.07(1), F.S., or other applicable law and an order prohibiting the Department from publicly disclosing the information. The Contractor shall provide written notice to the Department of any cause of action filed. If the Contractor fails to file a cause of action within thirty (30) days the Department may release the unredacted copy of the record to the requestor without liability. If the Department is requested or compelled in any legal proceeding to disclose documents that are marked as “confidential” (whether by oral questions, interrogatories, requests for information or documents, subpoena, or similar process), unless otherwise prohibited by law, the Department shall give the Contractor prompt written notice of the demand or request prior to disclosing any Confidential Information to allow the Contractor to seek a protective order or other appropriate relief at the Contractor’s sole discretion and expense. If the Contractor fails to take appropriate and timely action to protect the Confidential Information contained within documents it has marked as “confidential” or fails to provide a redacted copy that may be disclosed, the Department may provide the unredacted records in response to the demand without liability. The Contractor shall protect, defend, and indemnify the Department for all claims, costs, fines, settlement fees, and attorneys’ fees, at both the trial and appellate levels, arising from or relating to the Contractor’s determination that its records contain Confidential Information. In the event of a third-party claim brought against the Department for failure to release the Contractor’s redacted Confidential Information, the Contractor shall assume, at its sole expense, the defense or settlement of such claim, including attorney’s fees and costs at both the trial and appellate levels. If the Contractor fails to continuously undertake the defense or settlement of such claim or if the Contractor and Department mutually agree that the Department is best suited to undertake the defense or settlement, the Department will have the right, but not the obligation, to undertake the defense or settlement of such claim, at its discretion. The Contractor shall be bound by any defense or settlement the Department may make as to such claim, and the Contractor agrees to reimburse the Department for the expense, including reasonable attorney’s fees and costs at both the trial and appellate levels associated with any defense or settlement that the Department may undertake to defend Contractor’s Confidential Information. The Department will also be entitled to join the Contractor in any third-party claim for the purpose of enforcing any right of indemnity under this section. If at any point the Department is reasonably advised by its counsel that disclosure of the Confidential Information is required by law, including but not limited to Florida’s public records laws, the Department may disclose such Confidential Information without liability hereunder.