Initial Contacts Sample Clauses
The Initial Contacts clause defines the process and requirements for the first communications between the parties involved in an agreement. It typically specifies who is authorized to make contact, the acceptable methods of communication, and any necessary information that must be exchanged at the outset. By establishing clear guidelines for these early interactions, the clause helps prevent misunderstandings and ensures that both parties are properly informed from the beginning of their relationship.
Initial Contacts. (A) The Contractor shall maintain an Initial Contact data system that allows for the Contractor to track and monitor adherence to performance standards for first face-to-face Covered Services when Enrollee Initial Contacts are made during the Contractor’s regular business hours excluding Initial Contacts made to crisis services after hours and on weekends.
(B) When the Contractor shall provide the Covered Service directly or shall refer the Enrollee to a Subcontractor for the Covered Service, the Contractor shall document and maintain Initial Contact data for the Enrollee regardless of initial referral source and the performance standards found in this Article 10.4 apply.
(C) When an Enrollee seeks Covered Services directly from a Non-Participating Provider or Subcontractor of his or her choosing, and the Contractor authorizes the request, the Contractor is not required to document Initial Contact data, and the performance standards found in this Article 10.4 do not apply.