Common use of Initial Response Clause in Contracts

Initial Response. The Contractor shall give prompt and courteous attention to all Residential Customer complaints that it may receive. The Contractor shall respond personally to every Residential Customer from whom a complaint is received within twenty-four (24) hours or the next business day after receipt of such complaint; except that if the Contractor receives a complaint about a missed scheduled collection, then the Contractor shall immediately investigate such complaint and, if such scheduled collection was not made in accordance with the terms of this Agreement, then the Contractor shall cause such collection to be made within twenty-four (24) hours or the next business day after receipt of such complaint. Contractor acknowledges the importance, in particular, that it resolves missed scheduled collections without the involvement of the Village. Where any dispute arises between a Residential Customer and the Contractor as to the manner of placing waste or the nature of the contents or the like, the Contractor shall, and does hereby agrees in the specific instance to, remove the waste even though, in its opinion, it is improperly placed or contained. Thereafter, the Contractor shall immediately report the controversy to the Village for settlement before additional collection becomes necessary to avoid further disputes or disagreements between Residential Customers and the Contractor.