Common use of Initial Root Cause Clause in Contracts

Initial Root Cause. a. Suspect root cause (brief) b. Formal RCA for SIR 1 or chronic issues of lower severity [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. The following examples are provided as a template to use for Incident Notification (“Examples A”), Root Cause Analysis (“Examples B”) and Maintenance Requests (“Examples C”). Example B: Root Cause Analysis (RCA) Worksheet (send to: [*****]) 1. Executive Summary a. Short description b. Root Cause statement c. Corrective Action 2. Detailed Summary a. Outage duration b. Date c. Start d. Events / Timeline e. Stop f. Information Service Affected (AT&T) g. Impact Assessment (AT&T) h. Information Service Impact (customers affected / percentage affected) i. Customer Impact (customers affected / percentage affected) j. Root Cause k. Extenders l. Process breakdown m. Proactive / reactive problem recognition and analysis n. Improvement Action o. Resolution p. Short term actions and timelines q. Long term actions and timelines r. Lessons learned [*****] Certain portions denoted with an asterisk have been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. The following examples are provided as a template to use for Incident Notification (“Examples A”), Root Cause Analysis (“Examples B”) and Maintenance Requests (“Examples C”). Example C: Maintenance Request Worksheet (send to: [*****])

Initial Root Cause. a. Suspect root cause (brief) b. Formal RCA for SIR 1 or chronic issues of lower severity [*****] Certain portions denoted with an asterisk have * This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portionsSEC. The following examples are provided as a template to use for Incident Notification (“Examples A”), Root Cause Analysis (“Examples B”) and Maintenance Requests (“Examples C”). Example B: Root Cause Analysis (RCA) Worksheet (send to: [* * *****]) 1. Executive Summary a. Short description b. Root Cause statement c. Corrective Action 2. Detailed Summary a. Outage duration b. Date c. Start d. Events / Timeline e. Stop f. Information Service Affected (AT&T) g. Impact Assessment (AT&T) h. Information Service Impact (customers affected / percentage affected) i. Customer Impact (customers affected / percentage affected) j. Root Cause k. Extenders l. Process breakdown m. Proactive / reactive problem recognition and analysis n. Improvement Action o. Resolution p. Short term actions and timelines q. Long term actions and timelines r. Lessons learned [*****] Certain portions denoted with an asterisk have * This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portionsSEC. The following examples are provided as a template to use for Incident Notification (“Examples A”), Root Cause Analysis (“Examples B”) and Maintenance Requests (“Examples C”). Example C: Maintenance Request Worksheet (send to: [*****]).