Inspection and Certification. Prior to accepting System for coverage under a service plan, Roche reserves the right to inspect and certify that the System is functioning properly. All Systems must meet current performance standards and must be operated in an environment and configuration acceptable to Roche. Service (parts, labor and travel) required to bring the System to performance standards acceptable to Roche are not covered by the plans. This service must be authorized by the Customer and paid for prior to commencing service plan coverage. The cost for such service (parts, labor and travel) provided to the Customer will be invoiced at the rates in effect at the time service is provided. Systems covered under the product warranty issued at the time of purchase by Customer may be converted to service plan coverage without pre-inspection by Roche. Systems covered under a valid service agreement are exempt from a pre-inspection if renewing service plan.
Appears in 3 contracts
Sources: Software Maintenance Agreement, Software Maintenance Agreement, Software Maintenance Agreement