Common use of Inspection and Reporting Obligation Clause in Contracts

Inspection and Reporting Obligation. 9.1. Merchants shall be obliged to immediately and thoroughly inspect Deliveries and immediately report defects in writing. Any defects shall be concretely described to the extent that is reasonable. 9.2. Other Clients shall report visible defects in writing within a period of three weeks following Delivery. 9.3. Any defects shall be concretely described to the extent that is reasonable and understandable. Error report shall include the following information: Detailed error description  Error message as shown, if any  Screenshot of error state  Steps for reproduction of error state, if available  Application logs, if available  System environment data (including O/S version, browser used, application server, database, etc.) 9.4. Upon the request of PTV, the Client shall provide the following additional information for the analysis, delimitation and removal of the error in writing. In particular, such information may include:  Program traces and journals  Database dumps  Document repository images (collectively “Additional Information for Error Analysis”) Upon request by PTV, the Client shall make changes in the Deliveries for the purpose of obtaining Additional Information for Error Analysis and install additional software (e.g., diagnosis tools) on its systems in accordance with the instructions issued by PTV or enable PTV to make such an installation. 9.5. Delayed reporting shall relieve PTV from any warranty obligations for the respective defect 9.6. PTV AG may invoice any expenditure caused by delayed, improper, incorrect or incomplete error reports. This does not apply if the Client can show that he did not cause such expenditures in a way attributable to the Client.

Inspection and Reporting Obligation. 9.1. Merchants shall be obliged to immediately and thoroughly inspect Deliveries and immediately report defects in writing. Any defects shall be concretely described to the extent that is reasonable. 9.2. Other Clients shall report visible defects in writing within a period of three weeks following Delivery. 9.3. Any defects shall be concretely described to the extent that is reasonable and understandable. Error report shall include the following information: Detailed error description  🠶 Error message as shown, if any  🠶 Screenshot of error state  🠶 Steps for reproduction of error state, if available  🠶 Application logs, if available  🠶 System environment data (including O/S version, browser used, application server, database, etc.) 9.4. Upon the request of PTV, the Client shall provide the following additional information for the analysis, delimitation and removal of the error in writing. In particular, such information may include:  🠶 Program traces and journals  🠶 Database dumps  🠶 Document repository images (collectively “Additional Information for Error Analysis”) Upon request by PTV, the Client shall make changes in the Deliveries for the purpose of obtaining Additional Information for Error Analysis and install additional software (e.g., diagnosis tools) on its systems in accordance with the instructions issued by PTV or enable PTV to make such an installation. 9.5. Delayed reporting shall relieve PTV from any warranty obligations for the respective defect 9.6. PTV AG may invoice any expenditure caused by delayed, improper, incorrect or incomplete error reports. This does not apply if the Client can show that he did not cause such expenditures in a way attributable to the Client.

Inspection and Reporting Obligation. 9.1. Merchants shall be obliged to immediately and thoroughly inspect Deliveries and immediately report defects in writing. Any defects shall be concretely described in detail to the extent that is reasonable. 9.2. Other Clients shall report visible defects in writing within a period of three weeks following Delivery. 9.3. Any defects shall be concretely described in detail to the extent that is reasonable and understandable. Error report shall include the following information: 🠶 Detailed error description  🠶 Error message as shown, if any  🠶 Screenshot of error state  🠶 Steps for reproduction of error state, if available  🠶 Application logs, if available  🠶 System environment data (including O/S version, browser used, application server, database, etc.) 9.4. Upon the request of PTV, the Client shall provide the following additional information for the analysis, delimitation and removal of the error in writing. In particular, such information may include:  🠶 Program traces and journals  🠶 Database dumps  🠶 Document repository images (collectively “Additional Information for Error Analysis”) Upon request by PTV, the Client shall make changes in the Deliveries for the purpose of obtaining Additional Information for Error Analysis and install additional software (e.g., diagnosis tools) on its systems in accordance with the instructions issued by PTV or enable PTV to make such an installation. 9.5. Delayed reporting shall relieve PTV from any warranty or other obligations for the respective defect. 9.6. PTV AG may invoice any expenditure caused by delayed, improper, incorrect or incomplete error reports. This does not apply if the Client can show that he did not cause such expenditures in a way attributable to the Client.