Common use of Instant Replay Plus Clause in Contracts

Instant Replay Plus. Instant Replay Plus allows callers to access a digital replay of a previously held audio conference call or other recorded audio announcement via a toll free or toll number (standard telephone number) 24 hours per day, 7 days per week. (31.1) The following feature options are available with Instant Replay Plus: Fax Back: Permits a caller to download a document that has been pre-loaded into the recorded program to a specified fax number. The caller may then return to the program. Index Select: Permits callers to advance to particular recorded segment via touch-tone menu options. Conference calls may be segmented or indexed by speaker or topic, for example. PIN or Passcode: Assigns and optional PIN or Passcode to Customer’s replay to ensure privacy. Individual PIN code assignment allows tracking of caller responses. A database of eligible callers must be received from Customer to enable assignment and tracking of individual PIN codes. Survey: Permits callers to be asked up to 20 closed-end questions (10 per segment). Callers may be polled before and/or after a recorded segment. Callers respond to questions using their telephone keypad. A survey report will be provided to Customer. Voice Response: Permits callers to leave Customer-defined information about themselves (e.g., name, phone number, e-mail address, department number, and location), or to leave messages or comments before and/or after the recorded program). Voice responses are transcribed and e-mailed to Customer. (31.2) The charges for Instant Replay Plus are as follows: $0.18 to $149.94 for Instant Replay Plus Set Up per minute per caller for toll free number access per minute per caller for toll number access (standard telephone number) per file for .wav file on CD-ROM per file for .wav file or .mp3 file downloaded from the Internet per shipment for overnight shipping. No charges for delivery via standard mail service for Index Select set up for Survey set up (1 segment) for Survey set up (2 segments) for Voice Response set up for Voice Response retrieval transcription up to five pieces of information (e.g., name, telephone number, e-mail address, department number, and location) per 15 minutes for Voice Response retrieval transcription for more than five pieces of information or commentary for provision of Voice Response tape per 5 minutes for voice talent (Professional Voice) per page for fax delivery to any fax recipient in the Domestic US (successful page). For fax delivery to any fax recipient outside of the Domestic US, Customer will be charged the per page rate set forth in Exhibit G-3. per hour for special development requests Audio On Demand. The charges for Audio on Demand are as follows: $0.30 to $150.70 for: for Audio on Demand Set Up Monthly Maintenance Fee per minute per caller for toll free number access. This rate will be fixed for the Term of the Agreement. per minute per caller for toll number access (standard telephone number). This rate will be fixed for the Term of the Agreement. for Survey set up (1 segment) for Survey set up (2 segments) for Voice Response set up for Voice Response retrieval transcription up to five pieces of information (e.g., name, telephone number, e-mail address, department number, and location) per 15 minutes for Voice Response retrieval transcription for more than five pieces of information or commentary for provision of Voice Response tape per page for fax delivery to any fax recipient in the Domestic US (successful page). For fax delivery to any fax recipient outside of the Domestic US, Customer will be charged the per page rate set forth in Exhibit G-3. per hour for special development requests Global Access Transport Charges (U.S. Bridged). Company will charge the following per-minute per bridge-port usage charges in the following countries based on availability of service, zone and origination access type. Bridging charges are additional and are priced at Customer’s applicable Toll Meet-Me Access rate per minute. For zones A, C, D & E, Customer will pay a range of rates from $0.0500 to $0.3600 for Local Toll and Local Freephone access. For zones F & G, Customer will pay a range of rates from $0.3600 to $0.4700 for Local Freephone access only. For zone B, Local Toll and Local Freephone access are not available.