Intangible Goods additional requirements. For the sale of intangible goods and services to be eligible for PayPal’s Seller Protection program, the sale must meet the basic requirements and the following additional requirements: • Integration requirements • Where you have integrated a PayPal checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website; or • Ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third party or if you have a native app integration. • Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed. • PayPal has marked the intangible good transaction as “eligible” in the Transaction Details page or otherwise provided notice to you of eligibility in writing. • Delivered the item and provide Proof of shipment or delivery for Intangible Goods. • Provide signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount listed in the signature confirmation threshold table (based on the currency of the payment). If the full amount of the payment (including shipping and taxes) is in a currency not listed in the table, then signature confirmation is required when the payment exceeds the equivalent of R$1,750.00 (one thousand, seven hundred fifty Brazilian Reais) at the exchange rate that applies at the time the transaction is processed. The following is required as: Physical Goods The following is required as proof of shipment or delivery for physical goods: Proof of shipment Proof of delivery Online or physical documentation from a shipping company that includes: • Date of shipment • An address for the recipient that matches the shipping address on the Transaction Details page • An address for the recipient showing at least the city/state, The proof of delivery for tangible items is online or physical documentation from a shipping company that includes: • Date of delivery and/or “delivered” status • An address for the recipient that matches the shipping address on the Transaction Details page city/country, or postal/zip code (or international equivalent). • An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent). • Signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount (based on the currency of the payment) listed in the signature confirmation threshold table. Signature confirmation is online documentation, viewable at the shipping company’s website, indicating that the item was signed for. If the Shipping Company is Correios, the Signature Confirmation is the electronic or physical Delivery Receipt (Aviso de Recebimento - AR) that is issued by Correios. IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered’ status at the correct address, or your Seller Protection claim may be denied. PayPal’s Seller Protection program does not apply to intangible items, however, having proper proof of delivery can help a seller wina buyer’s Item Not Received Purchase Protection claim. Intangible Goods The following is required as proof of shipment or delivery for intangible goods: For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either: • Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or • Received or accessed by the recipient. Currency Transaction value Currency Transaction value Australian Dollar: 850 AUD New Zealand Dollar: 950 NZD Brazilian Real: 1,750 BRL Norwegian Krone: 4,600 NOK Dollar: 850 CAD Philippine Peso: 34,000 PHP Czech Koruna: 15,000 CZK Polish Zlotych: 2,300 PLN Danish Krone: 4,100 DKK Russian ▇▇▇▇▇: 48,000 RUB Euro: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇ Dollar: 950 SGD Hong Kong Dollar: 6,000 HKD Swedish Krona: 4,950 SEK Hungarian Forint: 170,000 HUF Swiss Franc: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Shekel: 2,700 ILS Taiwan New Dollar: 23,000 TWD Japanese Yen: 77,000 JPY Thai Baht: 24,500 THB Malaysian Ringgit: 3,100 MYR U.K. Pounds Sterling: 450 GBP Mexican Peso: 10,000 MXN U.S. Dollar: 750 USD The following items or transactions are not eligible under PayPal’s Seller Protection program: • Real estate, including residential property • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards • Businesses (buying or investing in a business) • Industrial machinery used in manufacturing • Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards • Payments made in respect of gold (whether in physical form or in exchange- traded form) • Financial products or investments of any kind • Gambling, gaming, and/or any other activities with an entry fee and a prize • Donations, including payments received as crowdfunding or crowdlending • Payments to a state-run body (except for state-owned enterprises), a government agency, or to third-party collecting payment on behalf of a state-run body or government agency • Payments to any ▇▇▇▇ payment service • Items where the buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a Significantly Not as Described claim) • Physical, tangible items delivered in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in person using PayPal’s goods and services QR code (if available) • Anything PayPal determines, in its sole discretion, is prohibited by this user agreement or PayPal’s Acceptable Use Policy, even if the transaction is initially marked as “eligible” or “partially eligible” on the Transaction Details page. • Anything prohibited by PayPal’s Acceptable Use Policy • Payments made using PayPal Payouts (formerly Mass Pay) • Payments not processed through a buyer’s PayPal account unless you receive PayPal guest checkout transactions and your business account is registered in the United States, the United Kingdom, Germany, Canada, Brazil, or Mexico • Items sent after PayPal advised you not to release the item • Travel tickets sold by a travel carrier where (1) the buyer claims (either with us or their financial institution) that it was an Unauthorized Transaction and (2) such claim was filed more than 24 hours before the travel date. If PayPal determines that you had an excessive number of claims, chargebacks, or reversals during a given period, you may become ineligible for PayPal's Seller Protection program. In such an event, PayPal will send you with a written notice. If subsequently the number of claims, chargeback or reversals in your Account reduces, you may become eligible for PayPal's Seller Protection program again and in such case, PayPal will notify you in writing of your eligibility.
Appears in 1 contract
Sources: User Agreement
Intangible Goods additional requirements. For the sale sales of intangible goods and services to be eligible for PayPal’s PayPal Seller Protection programProtection, the sale must meet the basic requirements and the following additional requirements: • Integration requirements • Where you have integrated a PayPal checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website; or . • Ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third party or if you have a native app integration. • Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed. • PayPal has marked If the intangible good transaction as “eligible” in is a payment for digital goods or licenses for digital content, you must have paid Standard Transaction Fees on the Transaction Details page or otherwise provided notice sale (this does not apply to you of eligibility in writingpayment for other Intangible Goods). • Delivered the item and provide Proof proof of shipment or delivery for Intangible Goods. • Provide signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount listed in the signature confirmation threshold table (based on the currency of the payment). If the full amount of the payment (including shipping and taxes) is in a currency not listed in the table, then signature confirmation is required when the payment exceeds the equivalent of R$1,750.00 (one thousand, seven hundred fifty Brazilian Reais) at the exchange rate that applies at the time the transaction is processed. The following is required as: Physical Goods The following is required as proof of shipment or delivery for physical goodsrequired: Proof of shipment Proof of delivery Online or physical documentation from a shipping company that includes: • Date of shipment • An address for the recipient that matches the shipping address on the "Transaction Details page • An address for the recipient showing at least the city/state, The proof of delivery for tangible items is online or physical documentation from a shipping company that includes: • Date of delivery and/or “delivered” status • An address for the recipient that matches the shipping address on the Transaction Details page city/countryDetails" page, or postal/zip code (or international equivalent). • An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent). Online or physical documentation from a shipping company that includes: • Signature confirmation when Date of delivery and ‘delivered’ status • An address for the full amount of recipient that matches the payment (including shipping and taxes) exceeds the amount (based address on the currency of Transaction Details page • An address for the payment) listed in recipient showing at least the signature confirmation threshold table. Signature confirmation is online documentationcity/state, viewable at the shipping company’s websitecity/country, indicating that the item was signed for. If the Shipping Company is Correios, the Signature Confirmation is the electronic or physical Delivery Receipt zip/postal code (Aviso de Recebimento - AR) that is issued by Correiosor international equivalent). IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered’ status at the correct address, or your Seller Protection claim may be denied. PayPal’s Seller Protection program does not apply to intangible items, however, having proper proof of delivery can help a seller wina buyer’s Item Not Received Purchase Protection claim. Intangible Goods The following is required as proof of shipment or delivery for intangible goods: QR Code Transactions The following is required as proof of shipment or proof of delivery: For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either: • Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or . • Received or accessed by the recipientrecipient For QR code transactions you may be required to provide us with alternative evidence of delivery, or such additional documentation or information to the transaction. Currency Transaction value Currency Transaction value Australian Dollar: 850 AUD New Zealand Dollar: 950 NZD Brazilian Real: 1,750 BRL Norwegian Krone: 4,600 NOK Dollar: 850 CAD Philippine Peso: 34,000 PHP Czech Koruna: 15,000 CZK Polish Zlotych: 2,300 PLN Danish Krone: 4,100 DKK Russian ▇▇▇▇▇: 48,000 RUB Euro: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇ Dollar: 950 SGD Hong Kong Dollar: 6,000 HKD Swedish Krona: 4,950 SEK Hungarian Forint: 170,000 HUF Swiss Franc: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Shekel: 2,700 ILS Taiwan New Dollar: 23,000 TWD Japanese Yen: 77,000 JPY Thai Baht: 24,500 THB Malaysian Ringgit: 3,100 MYR U.K. Pounds Sterling: 450 GBP Mexican Peso: 10,000 MXN U.S. Dollar: 750 USD The following items or transactions are Your sale is not eligible for coverage under PayPal’s PayPal Seller Protection programif: • Real estate, including residential property • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards • Businesses (buying or investing in a business) • Industrial machinery used in manufacturing • Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards • Payments made in respect of gold (whether in physical form or in exchange- traded form) • Financial products or investments of any kind • Gambling, gaming, and/or any other activities with an entry fee and a prize • Donations, including payments received as crowdfunding or crowdlending • Payments to a state-run body (except for state-owned enterprises), a government agency, or to third-party collecting payment on behalf of a state-run body or government agency • Payments to any ▇▇▇▇ payment service • Items where the The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described Described” claim) ). • PhysicalIt involves an item that PayPal determines, tangible items delivered in its sole discretion, is a counterfeit item. • It involves an item that you deliver in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in in-person by using PayPal’s a PayPal QR code for goods and services QR code (if available) • Anything PayPal determines, in its sole discretion, is prohibited by this user agreement or PayPal’s Acceptable Use Policy, even if the transaction is initially marked as “eligible” or “partially eligible” on the Transaction Details pagetransactions. • Anything prohibited by PayPal’s Acceptable Use Policy • Payments made using PayPal Payouts (formerly Mass Pay) • Payments It involves sales that are not processed either through a buyer’s PayPal account unless you receive or a PayPal guest checkout transactions and your business account is registered in transaction. For example, if the United States, sale was made using the United Kingdom, Germany, Canada, Brazil, or Mexico • Items sent after PayPal advised you not to release the item • Travel tickets sold by a travel carrier where (1) the buyer claims (either with us or their financial institution) that it was an Unauthorized Transaction and (2) such claim was filed more than 24 hours before the travel date. If PayPal determines that you had an excessive number of claims, chargebacks, or reversals during a given period, you may become ineligible for PayPal's Seller Protection program. In such an event"Kauf auf Rechnung" product, PayPal will send you with a written notice. If subsequently the number of claimsadvanced credit and debit card payments product, chargeback PayPal business payments or reversals in your Account reducesusing "Ratenzahlung Powered by PayPal", you may become then it is not eligible for PayPal's Seller Protection program again coverage. • It involves items equivalent to cash including gift cards. • It involves a donation. • It relates to the purchase of a financial product or investment of any kind. • It involves a personal payment. • It involves a payment made using PayPal Payouts and Mass Pay. • The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat. • Payments made in such case, PayPal will notify you respect of gold (whether in writing of your eligibilityphysical form or in exchange-traded form).
Appears in 1 contract
Sources: User Agreement
Intangible Goods additional requirements. For the sale of intangible goods and services to be eligible for PayPal’s Seller Protection program, the sale must meet the basic requirements and the following additional requirements: • Integration requirements • Where you have integrated a PayPal checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website; or • Ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third party or if you have a native app integration. • Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed. • PayPal has marked the intangible good transaction as “eligible” in the Transaction Details page or otherwise provided notice to you of eligibility in writing. • Delivered the item and provide Proof of shipment or delivery for Intangible Goods. • Provide signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount listed in the signature confirmation threshold table (based on the currency of the payment). If the full amount of the payment (including shipping and taxes) is in a currency not listed in the table, then signature confirmation is required when the payment exceeds the equivalent of R$1,750.00 (one thousand, seven hundred fifty Brazilian Reais) at the exchange rate that applies at the time the transaction is processed. The following is required as: Physical Goods The following is required as proof of shipment or delivery for physical goods: Proof of shipment Proof of delivery Online or physical documentation from a shipping company that includes: • Date of shipment • An address for the recipient that matches the shipping address on the Transaction Details page • An address for the recipient showing at least the city/state, city/country, or postal/zip code (or international equivalent). The proof of delivery for tangible items is online or physical documentation from a shipping company that includes: • Date of delivery and/or “delivered” status • An address for the recipient that matches the shipping address on the Transaction Details page city/country, or postal/zip code (or international equivalent). • An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent). • Signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount (based on the currency of the payment) listed in the signature confirmation threshold table. Signature confirmation is online documentation, viewable at the shipping company’s website, indicating that the item was signed for. If the Shipping Company is Correios, the Signature Confirmation is the electronic or physical Delivery Receipt (Aviso de Recebimento - AR) that is issued by Correios. IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered’ status at the correct address, or your Seller Protection claim may be denied. PayPal’s Seller Protection program does not apply to intangible items, however, having proper proof of delivery can help a seller wina win a buyer’s Item Not Received Purchase Protection claim. Intangible Goods The following is required as proof of shipment or delivery for intangible goods: For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either: • Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or • Received or accessed by the recipient. Currency Transaction value Currency Transaction value Australian Dollar: 850 AUD New Zealand Dollar: 950 NZD Brazilian Real: 1,750 BRL Norwegian Krone: 4,600 NOK Dollar: 850 CAD Philippine Peso: 34,000 PHP Czech Koruna: 15,000 CZK Polish Zlotych: 2,300 PLN Danish Krone: 4,100 DKK Russian ▇▇▇▇▇: 48,000 RUB Euro: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇ Dollar: 950 SGD Hong Kong Dollar: 6,000 HKD Swedish Krona: 4,950 SEK Hungarian Forint: 170,000 HUF Swiss Franc: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Shekel: 2,700 ILS Taiwan New Dollar: 23,000 TWD Japanese Yen: 77,000 JPY Thai Baht: 24,500 THB Malaysian Ringgit: 3,100 MYR U.K. Pounds Sterling: 450 GBP Mexican Peso: 10,000 MXN U.S. Dollar: 750 USD The following items or transactions are not eligible under PayPal’s Seller Protection program: • Real estate, including residential property • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards • Businesses (buying or investing in a business) • Industrial machinery used in manufacturing • Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards • Payments made in respect of gold (whether in physical form or in exchange- exchange-traded form) • Financial products or investments of any kind • Gambling, gaming, and/or any other activities with an entry fee and a prize • Donations, including payments received as crowdfunding or crowdlending • Payments to a state-run body (except for state-owned enterprises), a government agency, or to third-party collecting payment on behalf of a state-run body or government agency • Payments to any ▇▇▇▇ payment service • Items where the buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a Significantly Not as Described claim) • Physical, tangible items delivered in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in person using PayPal’s goods and services QR code (if available) • Anything PayPal determines, in its sole discretion, is prohibited by this user agreement or PayPal’s Acceptable Use Policy, even if the transaction is initially marked as “eligible” or “partially eligible” on the Transaction Details page. • Anything prohibited by PayPal’s Acceptable Use Policy • Payments made using PayPal Payouts (formerly Mass Pay) • Payments not processed through a buyer’s PayPal account unless you receive PayPal guest checkout transactions and your business account is registered in the United States, the United Kingdom, Germany, Canada, Brazil, or Mexico • Items sent after PayPal advised you not to release the item • Travel tickets sold by a travel carrier where (1) the buyer claims (either with us or their financial institution) that it was an Unauthorized Transaction and (2) such claim was filed more than 24 hours before the travel date. If PayPal determines that you had an excessive number of claims, chargebacks, or reversals during a given period, you may become ineligible for PayPal's Seller Protection program. In such an event, PayPal will send you with a written notice. If subsequently the number of claims, chargeback or reversals in your Account reduces, you may become eligible for PayPal's Seller Protection program again and in such case, PayPal will notify you in writing of your eligibility.
Appears in 1 contract
Sources: User Agreement
Intangible Goods additional requirements. For the sale of intangible goods and services to be eligible for PayPal’s PayPal Seller Protection programProtection, the sale must meet the basic requirements and the following additional requirements: • Integration requirements • Where you have integrated a PayPal checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website; or • Ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third party or if you have a native app integration. • Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed. • PayPal has marked If the intangible good transaction as “eligible” in is a payment for digital goods or licenses for digital content, you must have paid Standard Transaction Fees on the Transaction Details page or otherwise provided notice sale (this does not apply to you of eligibility in writingpayment for other Intangible Goods). • Delivered the item and provide Proof proof of shipment or delivery for Intangible Goods. • Provide signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount listed in the signature confirmation threshold table (based on the currency of the payment). If the full amount of the payment (including shipping and taxes) is in a currency not listed in the table, then signature confirmation is required when the payment exceeds the equivalent of R$1,750.00 (one thousand, seven hundred fifty Brazilian Reais) at the exchange rate that applies at the time the transaction is processed. The following is required as: Physical Goods The following is required as proof of shipment or delivery for physical goods: Proof of shipment Proof of delivery Online or physical documentation from a shipping company that includes: • · Date of shipment • · An address for the recipient that matches the shipping address on the "Transaction Details page • An address for the recipient showing at least the city/state, The proof of delivery for tangible items is online or physical documentation from a shipping company that includes: • Date of delivery and/or “delivered” status • An address for the recipient that matches the shipping address on the Transaction Details page city/countryDetails" page, or postal/zip code (or international equivalent). • · An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent). • Signature confirmation when Online or physical documentation from a shipping company that includes: · Date of delivery and ‘delivered’ status · An address for the full amount of recipient that matches the payment (including shipping and taxes) exceeds the amount (based address on the currency of Transaction Details page · An address for the payment) listed in the signature confirmation threshold table. Signature confirmation is online documentationrecipient showing at least th city/state, viewable at the shipping company’s websitecity/country, indicating that the item was signed for. If the Shipping Company is Correios, the Signature Confirmation is the electronic or physical Delivery Receipt zip/postal code (Aviso de Recebimento - AR) that is issued by Correiosor international equivalent). IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please Plea ensure, especially when shipping goods internationally, internationally that your carrier can provide ‘delivered’ status at the correct address, or your Seller Protection claim may be denied. PayPal’s Seller Protection program does not apply to intangible items, however, having proper proof of delivery can help a seller wina buyer’s Item Not Received Purchase Protection claim. Intangible Goods The following is required as proof of shipment or delivery for intangible goods: For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either: • Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or . • Received or accessed by the recipient. Currency Transaction value Currency Transaction value Australian Dollar: 850 AUD New Zealand Dollar: 950 NZD Brazilian Real: 1,750 BRL Norwegian Krone: 4,600 NOK Dollar: 850 CAD Philippine Peso: 34,000 PHP Czech Koruna: 15,000 CZK Polish Zlotych: 2,300 PLN Danish Krone: 4,100 DKK Russian ▇▇▇▇▇: 48,000 RUB Euro: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇ Dollar: 950 SGD Hong Kong Dollar: 6,000 HKD Swedish Krona: 4,950 SEK Hungarian Forint: 170,000 HUF Swiss Franc: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Shekel: 2,700 ILS Taiwan New Dollar: 23,000 TWD Japanese Yen: 77,000 JPY Thai Baht: 24,500 THB Malaysian Ringgit: 3,100 MYR U.K. Pounds Sterling: 450 GBP Mexican Peso: 10,000 MXN U.S. Dollar: 750 USD The following items or transactions are Your sale is not eligible for coverage under PayPal’s PayPal Seller Protection programif: • Real estate, including residential property • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards • Businesses (buying or investing in a business) • Industrial machinery used in manufacturing • Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards • Payments made in respect of gold (whether in physical form or in exchange- traded form) • Financial products or investments of any kind • Gambling, gaming, and/or any other activities with an entry fee and a prize • Donations, including payments received as crowdfunding or crowdlending • Payments to a state-run body (except for state-owned enterprises), a government agency, or to third-party collecting payment on behalf of a state-run body or government agency • Payments to any ▇▇▇▇ payment service • Items where the The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described Described” claim) ). • PhysicalIt involves an item that PayPal determines, tangible items delivered in its sole discretion, is a counterfeit item. • It involves an item that you deliver in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in in-person by using PayPal’s a PayPal QR code for goods and services QR code (if available) • Anything PayPal determines, in its sole discretion, is prohibited by this user agreement or PayPal’s Acceptable Use Policy, even if the transaction is initially marked as “eligible” or “partially eligible” on the Transaction Details pagetransactions. • Anything prohibited by PayPal’s Acceptable Use Policy • Payments made using PayPal Payouts (formerly Mass Pay) • Payments It involves sales that are not processed either through a buyer’s PayPal account unless you receive or a PayPal guest checkout transactions transaction. • It involves items equivalent to cash including gift cards. • It involves a donation. • It relates to the purchase of a financial product or investment of any kind. • It involves a payment sent using PayPal’s friends and your business account family functionality. • It involves a payment made using PayPal Payouts and Mass Pay. • The item is registered a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat. • Payments made in the United States, the United Kingdom, Germany, Canada, Brazil, respect of gold (whether in physical form or Mexico • Items sent after PayPal advised you not to release the item • Travel tickets sold by a travel carrier where (1) the buyer claims (either with us or their financial institution) that it was an Unauthorized Transaction and (2) such claim was filed more than 24 hours before the travel date. If PayPal determines that you had an excessive number of claims, chargebacks, or reversals during a given period, you may become ineligible for PayPal's Seller Protection program. In such an event, PayPal will send you with a written notice. If subsequently the number of claims, chargeback or reversals in your Account reduces, you may become eligible for PayPal's Seller Protection program again and in such case, PayPal will notify you in writing of your eligibilityexchange-traded form).
Appears in 1 contract
Sources: User Agreement
Intangible Goods additional requirements. For the sale sales of intangible goods and services to be eligible for PayPal’s PayPal Seller Protection programProtection, the sale must meet the basic requirements and the following additional requirements: • Integration requirements • Where you have integrated a PayPal checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website; or . • Ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third party or if you have a native app integration. • Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed. • PayPal has marked If the intangible good transaction as “eligible” in is a payment for digital goods or licenses for digital content, you must have paid Standard Transaction Fees on the Transaction Details page or otherwise provided notice sale (this does not apply to you of eligibility in writingpayment for other Intangible Goods). • Delivered the item and provide Proof proof of shipment or delivery for Intangible Goods. • Provide signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount listed in the signature confirmation threshold table (based on the currency of the payment). If the full amount of the payment (including shipping and taxes) is in a currency not listed in the table, then signature confirmation is required when the payment exceeds the equivalent of R$1,750.00 (one thousand, seven hundred fifty Brazilian Reais) at the exchange rate that applies at the time the transaction is processed. The following is required asrequired: Physical Goods The following is required as For intangible or digital goods, proof of shipment delivery means compelling evidence to show the item was delivered or delivery for physical goods: Proof of shipment Proof of delivery the purchase order Online or physical documentation from a shipping company that includes: • · Date of shipment • · An address for the recipient that matches the shipping address on the "Transaction Details page • An address for the recipient showing at least the city/state, The proof of delivery for tangible items is online or physical documentation from a shipping company that includes: • Date of delivery and/or “delivered” status • An address for the recipient that matches the shipping address on the Transaction Details page city/countryDetails" page, or postal/zip code (or international equivalent). • · An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent). • Signature confirmation when Online or physical documentation from a shipping company that includes: · Date of delivery and ‘delivered’ status · An address for the full amount of recipient that matches the payment (including shipping and taxes) exceeds the amount (based address on the currency of Transaction Details page · An address for the payment) listed in the signature confirmation threshold table. Signature confirmation is online documentationrecipient showing at least th city/state, viewable at the shipping company’s websitecity/country, indicating that the item was signed for. If the Shipping Company is Correios, the Signature Confirmation is the electronic or physical Delivery Receipt zip/postal code (Aviso de Recebimento - AR) that is issued by Correiosor international equivalent). IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please Plea ensure, especially when shipping goods internationally, internationally that your carrier can provide ‘delivered’ status at the correct address, or your Seller Protection claim may be denied. PayPal’s Seller Protection program does not apply to intangible items, however, having proper proof of delivery can help a seller wina buyer’s Item Not Received Purchase Protection claim. Intangible Goods The following is required as proof of shipment or delivery for intangible goods: For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either: • Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or . • Received or accessed by the recipient. Currency Transaction value Currency Transaction value Australian Dollar: 850 AUD New Zealand Dollar: 950 NZD Brazilian Real: 1,750 BRL Norwegian Krone: 4,600 NOK Dollar: 850 CAD Philippine Peso: 34,000 PHP Czech Koruna: 15,000 CZK Polish Zlotych: 2,300 PLN Danish Krone: 4,100 DKK Russian ▇▇▇▇▇: 48,000 RUB Euro: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇ Dollar: 950 SGD Hong Kong Dollar: 6,000 HKD Swedish Krona: 4,950 SEK Hungarian Forint: 170,000 HUF Swiss Franc: ▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ Shekel: 2,700 ILS Taiwan New Dollar: 23,000 TWD Japanese Yen: 77,000 JPY Thai Baht: 24,500 THB Malaysian Ringgit: 3,100 MYR U.K. Pounds Sterling: 450 GBP Mexican Peso: 10,000 MXN U.S. Dollar: 750 USD The following items or transactions are Your sale is not eligible for coverage under PayPal’s Seller Protection programprogram if: • Real estate, including residential property • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards • Businesses (buying or investing in a business) • Industrial machinery used in manufacturing • Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards • Payments made in respect of gold (whether in physical form or in exchange- traded form) • Financial products or investments of any kind • Gambling, gaming, and/or any other activities with an entry fee and a prize • Donations, including payments received as crowdfunding or crowdlending • Payments to a state-run body (except for state-owned enterprises), a government agency, or to third-party collecting payment on behalf of a state-run body or government agency • Payments to any ▇▇▇▇ payment service • Items where the The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described Described” claim) ). • PhysicalIt involves an item that PayPal determines, tangible items delivered in its sole discretion, is a counterfeit item. • It involves an item that you deliver in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in in-person by using PayPal’s a PayPal QR code for goods and services QR code (if available) • Anything PayPal determines, in its sole discretion, is prohibited by this user agreement or PayPal’s Acceptable Use Policy, even if the transaction is initially marked as “eligible” or “partially eligible” on the Transaction Details pagetransactions. • Anything prohibited by PayPal’s Acceptable Use Policy • Payments made using PayPal Payouts (formerly Mass Pay) • Payments It involves sales that are not processed either through a buyer’s PayPal account unless you receive or a PayPal guest checkout transactions and your business account is registered in transaction. For example, if the United States, sale was made using the United Kingdom, Germany, Canada, Brazil, or Mexico • Items sent after PayPal advised you not to release the item • Travel tickets sold by a travel carrier where (1) the buyer claims (either with us or their financial institution) that it was an Unauthorized Transaction and (2) such claim was filed more than 24 hours before the travel date. If PayPal determines that you had an excessive number of claims, chargebacks, or reversals during a given period, you may become ineligible for PayPal's Seller Protection program. In such an event"Kauf auf Rechnung" product, PayPal will send you with a written notice. If subsequently the number of claimsadvanced credit and debit card payments product, chargeback PayPal business payments or reversals in your Account reducesusing "Ratenzahlung Powered by PayPal", you may become then it is not eligible for PayPal's Seller Protection program again coverage. • It involves items equivalent to cash including gift cards. • It involves a donation. • It relates to the purchase of a financial product or investment of any kind. • It involves a personal payment. • It involves a payment made using PayPal Payouts and Mass Pay. • The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat. • Payments made in such case, PayPal will notify you respect of gold (whether in writing of your eligibilityphysical form or in exchange-traded form).
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Sources: User Agreement