Integrated Environment Sample Clauses

Integrated Environment. The Contractor shall function as the EITSI, and provide integration for the EITS Environment. Within the EITS Environment the Contractor shall be responsible for:  Coordinating and implementing policies, processes, and procedures across the Integrated Service Providers for all Integrated Services, and ensuring the documentation of policies, processes, and procedures in the SMM  Integration of processes across the Integrated Service Providers and Customers  Validating compliance with processes  Managing OLAs and compliance with OLAs across the processes documented in the SMM  Coordinating the operation of the Service Management Systems (SMS) (e.g., ITSM system)  Facilitating the service integration and use of Service Management Systems by the Integrated Service Providers and Customers.  Coordinating Service Level Management and reporting The Contractor shall manage the Integrated Environment based on the IT service management practices in the ITIL 4 framework, which focuses on adaptability and value creation, along with the traditional best practices of the service management life cycle and the linkages between service management components:  Implement and maintain processes for the Integrated Environment based on the practice areas for ITIL 4 (i.e., General IT Management Practices, Service Management Practices, and Technical Management Practices)  Implement other practices (e.g., CMMI) where such practices support the mission need of DHA and Customers