Common use of Integration Assistance Clause in Contracts

Integration Assistance. 5.1 The Supplier shall co-operate with, and provide reasonable assistance to the Customer and/or all Third Party service providers engaged by the Customer in services that interface or interoperate with the Services or the Platform (each being a Customer Service Provider) in accordance with Schedule 1 (Software and Documentation). Any co-operation and assistance that is not expressly set out in Schedule 1 (Software and Documentation) shall be a separately chargeable activity that the parties shall agree in accordance with the Change Control Procedure. 5.2 Where the Supplier’s performance of its obligations under this Agreement may require input from, or the involvement of, a Customer Service Provider, the Customer shall procure the timely assistance and input of the Customer Service Provider to enable the Supplier to perform the Services in accordance with the Project Plan. 5.3 The Customer shall provide all reasonable assistance to the Supplier to meet its obligations under clause 5.2 and to mitigate delays in the performance of its obligations including by: (a) providing the Supplier with the appropriate details of the obligations of the Customer Service Provider under any relevant contractual arrangements, subject to confidentiality considerations; (b) allowing the Supplier to attend project meetings, where appropriate, between the Customer Service Provider and the Customer in respect of the performance of the required inputs or delivery of the requirements for the Platform and the Service Applications; and (c) working with the Supplier to resolve any Customer Service Provider issues escalated to the Customer. 5.4 To the extent the Customer sources hardware from a Third Party to form part of the Customer Environment and with which the Software shall integrate or onto which the Software shall be installed, the Customer shall ensure that such hardware meets the minimum hardware requirements specified by the Supplier. 5.5 The Customer shall be responsible for all costs related to the provision of the hardware and infrastructure on which the Software will be installed and operate in accordance with the Infrastructure Specification.