Interaction of the Parties. 11.1. The Elsom Website is the official source of information and the main means of notifying the Client about changes in the terms and conditions of the Agreement, Rates and Services. The Client hereby acknowledges that all the requirements posted on the Elsom Website are subject to strict compliance and full implementation. 11.2. The Issuing Bank, at its discretion, shall notify the Client in one of the following ways: • by posting information on the web-site; • by SMS; • by phone calls to the number indicated by the Client; • by sending a letter to the address indicated by the Client; • by sending an email to the Client's email address; • by sending a fax to the number indicated by the Client The client shall be responsible for the relevance of the contact information they provided. The performance of any of the above actions is deemed a proper notification to the Client, and the Issuing Bank shall not be responsible for the Client receiving or not receiving the notification sent. 11.3. The Client guarantees that all the Operations effectuated with the Electronic Wallet are carried out based on their personal instruction. 11.4. Any Client’s requests should be made in writing and transmitted to the Issuing Bank by email from the Client’s email address duly registered in the Electronic Wallet system, or should be delivered by the Identified Client directly in the form of a letter to an authorized representative of the Issuing Bank (structural divisions, Agency Network) 11.5. If the PIN-Code or password is lost, if there is suspicion of unauthorized access to the Electronic Wallet, the Client should immediately contact the Issuing Bank with the relevant request. The Issuing Bank, in turn, undertakes to review such request and block the Electronic Wallet until the identity and ownership of the Electronic Wallet by the Unidentified Client is established, or until the PIN-Code or password is changed by the Identified Client. 11.6. If the Unidentified Client was registered in the manner specified in clauses 4.1.1. and 4.1.2., such Unidentified Client can change their personal data through the Elsom mobile application and the User Account or undertake the identification procedure by contacting the Issuing Bank’s structural divisions/official Agent of the Issuing Bank (with the appropriate authority). 11.7. The identity and ownership of the Electronic Wallet of the Unidentified Client are established by one of the following methods: 11.7.1. by sending the PIN code/password recovery code by SMS to the mobile phone number of the Client tied to the Electronic Wallet; 11.7.2. by submitting an application in the prescribed form to the structural division of the Issuing Bank and providing the documents necessary for the identification of the Client, as well as by providing evidence of ownership and use of the Electronic Wallet, the access to which is being restored. The sufficiency of evidence is determined at the sole discretion of the Issuing Bank; 11.7.3. by other ways determined by the Issuing Bank. 11.8. The Issuing Bank is not a party to the Transaction concluded among the Clients and/or between the Clients and Recipients, in which connection: 11.8.1. it shall not be liable for non-compliance of the Transaction with the requirements of the law, for any consequences of the Transaction conclusion, execution and termination, including with regard to the refund under such Transaction; 11.8.2. shall not consider the Client’s complaints regarding the non-fulfillment (improper fulfillment) by the Recipients of their obligations under the Transaction.
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Sources: Electronic Wallet Service Agreement
Interaction of the Parties. 11.1. The Elsom Website is the official source of information and the main means of notifying the Client about changes in the terms and conditions of the Agreement, Rates and Services. The Client hereby acknowledges that all the requirements posted on the Elsom Website are subject to strict compliance and full implementation.
11.2. The Issuing Bank, at its discretion, shall notify the Client in one of the following ways: • by posting information on the web-site; • by SMSsending SMS notifications; • by phone calls to the number indicated by the Client; • by sending a letter to the address indicated by the Client; • by sending an email to the Client's email address; • by sending a fax to the number indicated by the Client The client shall be responsible for the relevance of the contact information they provided. The performance of any of the above actions is deemed a proper notification to the Client, and the Issuing Bank shall not be responsible for the Client receiving or not receiving the notification sent.
11.3. The Client guarantees that all the Operations effectuated with the Electronic Wallet E-wallet are carried out based on their personal instruction.
11.4. Any Client’s requests should be made in writing and transmitted to the Issuing Bank by email from the Client’s email address duly registered in the Electronic Wallet E-wallet system, or should be delivered by the Identified Client directly in the form of a letter to an authorized representative of the Issuing Bank (structural divisions, Agency Network)
11.5. If the PIN-Code or password is lost, if there is suspicion of unauthorized access to the Electronic WalletE- wallet, the Client should immediately contact the Issuing Bank with the relevant request. The Issuing Bank, in turn, undertakes to review such request and block the Electronic Wallet E-wallet until the identity and ownership of the Electronic Wallet E-wallet by the Unidentified Non-identified Client is established, or until the PIN-Code or password is changed by the Identified Client.
11.6. If the Unidentified Non-identified Client was registered in the manner specified in clauses 4.1.1. and 4.1.2., such Unidentified Non-identified Client can change their personal data through the Elsom mobile application and the User Account or undertake the identification procedure by contacting the Issuing Bank’s structural divisions/official Agent of the Issuing Bank (with the appropriate authority).
11.7. The identity and ownership of the Electronic Wallet E-wallet of the Unidentified Non-identified Client are established by one of the following methods:
11.7.1. by sending the PIN code/password recovery code by SMS to the mobile phone number of the Client tied to the Electronic WalletE-wallet;
11.7.2. by submitting an application in the prescribed form to the structural division of the Issuing Bank and providing the documents necessary for the identification of the Client, as well as by providing evidence of ownership and use of the Electronic WalletE-wallet, the access to which is being restored. The sufficiency of evidence is determined at the sole discretion of the Issuing Bank;
11.7.3. by other ways determined by the Issuing Bank.
11.8. The Issuing Bank is not a party to the Transaction concluded among the executed between Clients and/or between the Clients and the Recipients, in which connectionthis view:
11.8.1. it shall not be liable for non-compliance of the Transaction with the requirements of the law, for any consequences of executing the Transaction conclusionTransaction, execution and termination, including with regard to the refund under such Transaction;
11.8.2. shall not consider the Client’s complaints regarding the non-fulfillment (improper fulfillment) by the Recipients of their obligations under the Transaction.
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