Internal Grievance. Contractor shall establish and maintain a grievance process under which Enrollees may submit their grievance regarding all covered services and benefits to the Contractor. Contractor shall establish and maintain a grievance process approved by DHCS under which enrollees may submit their grievances regarding all benefits and services, pursuant to the ▇▇▇▇-▇▇▇▇▇ Health Care Services Plan Act of 1975, WIC Section 14450 and CCR, Title 22, Section 53260.
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