Internal Grievance. 2.10.2.1.1. The ICDS Plan must have a formally structured system in place for addressing Beneficiary Grievances, including Grievances regarding reasonable accommodations and access to services under the ADA. The system must meet the standards specified in OAC rule 5160-58-08.4 and in 42 C.F.R. § 422.564 and 42 C.F.R. Part 438, Subpart F. The ICDS Plan must maintain written records of all Grievance activities, and notify CMS and ODM of all internal Grievances. 2.10.2.1.1.1. The Grievance record must include at a minimum the name of the covered person for whom the Grievance was filed; a general description of the reason for the Grievance; the date received; the date of each review or, if applicable, review meeting; and resolution information including date of resolution. 2.10.2.1.1.2. The Grievance record must be accessible to CMS and ODM upon request. 2.10.2.1.1.3. The Grievance system must provide information about Enrollee Grievances and Appeals, including reasonable assistance in completing any forms or other procedural steps, which shall include interpreter services and toll-free numbers with TTY and interpreter capability. 2.10.2.1.2. A Beneficiary or authorized representative can file a Grievance. An authorized representative must have the Beneficiary’s written consent to file a Grievance on the Beneficiary’s behalf. 2.10.2.1.3. The ICDS Plan must acknowledge the receipt of each Grievance to the individual filing the Grievance. Oral acknowledgment is acceptable; however, if the Grievance is filed in writing, written acknowledgment must be made within three (3) working days of receipt of the Grievance.
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