Intervention Protocol. MONTH 1: Patient enrollment via business reply mailer - Initial telephone intervention within seven days of business reply mailer receipt - Patients receive demand published report following IVR intervention - Appropriate preprinted educational materials sent to patients - Patients receive interactive voice response based telephone interventions monthly - Patients receive demand published report following each IVR intervention - Appropriate preprinted educational materials sent to patients - Physician receives demand published, patient specific report for inclusion in patient record following IVR intervention at month 2 and 4 - Additionally physician receives immediate notification via phone/fax for any patient reporting status indicating a critical "at risk" trigger has been met MONTHS 6 AND 8 - Patients receive interactive voice response based telephone interventions - Patients receive demand published report following each IVR intervention - Appropriate preprinted educational materials sent to patients - Physician receives demand published, patient specific report for inclusion in patient record following IVR intervention at month 8 - Additionally physician receives immediate notification via phone/fax for any patient reporting status indicating a critical "at risk" trigger has been met IVR Intervention * * * * * * Patient Report * * * * * * Physician Report * * * Preprinted Materials * * * * * * "At risk" Reporting (as needed) * * * * * * PROGRAM INTERVENTION DESCRIPTION
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Intervention Protocol. MONTH 1: Patient enrollment enrollmenet via business reply mailer - Initial telephone intervention within seven to ten days of business reply mailer receipt - Patients receive demand published report following IVR intervention - Appropriate preprinted educational materials sent to patients - Physician receives demand published, patient specific report for inclusion in patient record following IVR intervention - Additionally physician receives immediate notification via phone/fax for any patient reporting status indicating a critical "at risk" trigger has been met - Patients receive interactive voice response based telephone interventions monthly - Patients receive demand published report following each IVR intervention - Appropriate preprinted educational materials sent to patients - Physician receives demand published, patient specific report for inclusion in patient record following IVR intervention at month 2 and 4 - Additionally physician receives immediate notification via phone/fax for any patient reporting status indicating a critical "at risk" trigger has been met MONTHS 6 AND 8 - Patients receive interactive voice response based telephone interventions - Patients receive demand published report following each IVR intervention - Appropriate preprinted educational materials sent to patients - Physician receives demand published, patient specific report for inclusion in patient record following IVR intervention at month 8 - Additionally physician receives immediate notification via phone/fax for any patient reporting status indicating a critical "at risk" trigger has been met IVR Intervention * * * * * * Patient Report * * * * * * Physician Report * * * Preprinted Materials * * * * * * "At risk" Reporting (as needed) * * * * * * PROGRAM INTERVENTION DESCRIPTION
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