Investigation of Major System Problems. The Contractor shall develop procedures for the investigation and resolution of System problems or outages. Such procedures shall include: Personnel Notifications, Trouble Tickets, Status Reports, and Closure Procedures. Following a major System problem or outage, the Contractor shall continue to monitor systems or equipment impacted for seventy-two (72) hours beyond the resolution of the problem to ensure that the problem has been truly resolved prior to closing the problem report.
Appears in 2 contracts
Sources: Agreement Number 77655, Amendment to Agreement Number 77655