Common use of Invoice Errors Clause in Contracts

Invoice Errors. If you genuinely think there is an error in one of our invoices you must tell us about it before the due date for payment. You don’t have to pay any part of the invoice that you think is in error while we investigate the situation, but the undisputed part of the invoice will remain payable by the due date for payment. This is the only time that you may withhold any of the Charges. If there is an error we will make the necessary adjustment to your next invoice. If we find that there is no error (or a reduced amount is payable) we will tell you and you must pay the full outstanding amount by the due date. If the due date has passed you must pay the outstanding amount straight away plus any interest that we may charge you under clause 4.3. You may not dispute an invoice more than 90 days after the date of the invoice. If any dispute in relation to an unpaid amount is not resolved within 2 months of the invoice date we may suspend provision of the Services until the matter has been resolved.