Issue Submission. Every support request or issue must be submitted via electronic mail to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. Any issue that is not submitted in this manner is not subject to response time or credit for downtime policies. A customer who would like to arrange a call with a support or services representative should submit a support request.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement