Issue Submission. Critical emergency issues that impact production and/or operations will be addressed above all other issues. JPMC should follow outlined procedures to immediately contact either their Account Manager or NCO per the parameters described above. • JPMC should submit all other non-emergency issues to DPS via a phone call or an e-mail to their Account Manager. In order to assist in researching issues, the following should be provided. • Identification of problem. • Card number and example. • System affected/number of cardholders affected. • Timeframe if exception item related. • Priority.
Appears in 2 contracts
Sources: Master Agreement (Visa Inc.), Master Agreement (Visa Inc.)