Common use of Issues with respect to the Functionality of Third Party Products Clause in Contracts

Issues with respect to the Functionality of Third Party Products. To the extent that Customer advises Rhapsody that an Interfaced Application is not functioning as intended with the Cloud Service, Rhapsody will use commercially reasonable efforts to identify whether the failure was caused by the Cloud Service or the Interfaced Application. Where the failure is not caused by Rhapsody’s failure to provide the Cloud Service as warranted, Rhapsody will use commercially reasonable efforts to assist Customer and the third party licensor, if applicable, to resolve the failure at Rhapsody’s then current time-and-materials rates. In addition, if Customer upgrades or otherwise modifies the Interfaced Applications, Customer may be required to reconfigure the interfaces to the Software, which will require a suitably qualified and trained resource. If Customer does not have appropriately qualified personnel, Customer may engage Rhapsody to provide such services on a time and materials basis.