IT Service Management. a. Contractor shall manage the PIMS and all supporting software and hardware environments under a consistent set of IT life cycle service management framework that utilizes industry standards and best practices. b. Contractor shall perform system changes in accordance with an agreed upon change management and notification process. c. Contractor shall perform routine system maintenance, including OS patching, critical and high security. d. Contractor shall perform industry standard data backup plans for daily, weekly and monthly backups. Contractor shall use backups to restore data in the event of an outage or Incident.
Appears in 2 contracts
Sources: Contract for Project Information Management System, Contract for Project Information Management System