Common use of IT Service Management Clause in Contracts

IT Service Management. The Contractor shall manage the solution and all supporting software and hardware within the Contractor’s hosted environment under a consistent set of IT life cycle service management framework that utilizes industry standards and best practices.

IT Service Management. The Contractor shall manage the solution and all supporting software Software and hardware within the Contractor’s hosted environment Hardware environments under a consistent set of IT life cycle service management framework that utilizes industry standards and best practices.