Latency. For purposes of measuring Windstream’s MPLS Networking Services performance under this SLA, latency is defined as the round trip delay (in milliseconds) of packets transported across the Windstream core network, between the points specified in Section 1.1. Latency shall be calculated based on an aggregate monthly measurement average between the previously specified points. The following outlines the latency targets and Service credits, depending on the class selected by Customer, in any given Calendar Month. Current QoS Service Level Name Former QoS Service Level Name Latency Target Credit (Provided as a fraction of the MRC for the affected service) Expedited Forwarding Real Time ≤ 40ms (Roundtrip) 1/30 MRC for each day (any 24-hour period) Windstream fails to meet the latency SLA for Expedited Forwarding QoS in a Calendar Month Assured Forwarding 4 ≤ 40ms (Roundtrip) 1/30 MRC for each day (any 24-hour period) Windstream fails to meet the latency SLA for Assured Forwarding 4 QoS in a Calendar Month Assured Forwarding 3 Mission Critical Data ≤ 45 ms (Roundtrip) 1/30 MRC for each day (any 24-hour period) Windstream fails to meet the latency SLA for Assured Forwarding 3 QoS during any Calendar Month Assured Forwarding 2 ≤ 45 ms (Roundtrip) 1/30 MRC for each day (any 24-hour period) Windstream fails to meet the latency SLA for Assured Forwarding 2 QoS in a Calendar Month Assured Forwarding 1 Business Critical Data ≤ 48 ms (Roundtrip) 1/30 MRC for each day (any 24-hour period) Windstream fails to meet the latency SLA for Assured Forwarding 1 QoS during any Calendar Month. Best Effort Standard Data (Internet) N/A N/A
Appears in 3 contracts
Sources: Service Agreement, Service Level Agreement, Service Level Agreement