Common use of Latency Clause in Contracts

Latency. 2.1 The Allstream Network will have an average round trip packet transit time (latency) for those packets with a QoS label of voiceover a calendar month of: 2.2 Credit 2.2.1 In the event of excess latency, as determined at the sole discretion of Allstream, Allstream will credit Customer’s Monthly Recurring Charges (“MRC”) solely for that Service experiencing the excess latency at the Service location. If duly approved by Allstream, the Credits will be applied to Customer’s account to offset invoiced MRC. The Credits apply only to the invoiced MRC for that month for the affected Service, and not to taxes, surcharges, or other charges and fees, which will be charged to Customer’s invoice and must be paid monthly in full. 2.2.2 If the latency guarantee is not met in a calendar month, the customer may receive a service credit of 1/30th of the MRC for that month for each full 1 ms above the average maximum based on distance, up to 15 ms above the latency guarantee.

Latency. 2.1 The Allstream Network will have an average round trip packet transit time (latency) for those packets with a QoS label of voiceover voice over a calendar month of: 2.2 Credit 2.2.1 In the event of excess latency, as determined at the sole discretion of Allstream, Allstream will credit Customer’s Monthly Recurring Charges (“MRC”) solely for that Service experiencing the excess latency at the Service location. If duly approved by Allstream, the Credits will be applied to Customer’s account to offset invoiced MRC. The Credits apply only to the invoiced MRC for that month for the affected Service, and not to taxes, surcharges, or other charges and fees, which will be charged to Customer’s invoice and must be paid monthly in full. 2.2.2 If the latency guarantee is not met in a calendar month, the customer may receive a service credit of 1/30th of the MRC for that month for each full 1 ms above the average maximum based on distance, up to 15 ms above the latency guarantee.