Lead Times. Lead times for the performance of the contract shall be firm dependant on Supplier’s tender submission and details will be included in the final contract. This will operate in conjunction with Prison opening times for deliveries. If products are unavailable at the time of order, the products will be placed on back order and the establishment notified promptly. No substitutes are to be provided unless approved by the Contract Manager and details have been provided upon request. Continued failure to supply goods within the agreed timescales and service levels will result in a Service Improvement Notice being issued. Where goods are requested which are not contracted items the Supplier will be required to give an accurate estimate of the lead time at the time of ordering. These are not required to be fixed but the Supplier is expected to inform the sites of the expected delivery date.
Appears in 4 contracts
Sources: Contract for the Supply of Dog Food, Contract for the Supply of Dog Food, Contract for the Supply of Dog Food