Leak test. For toilets not qualifying for replacement, a toilet dye tab will be placed in the tank for 15 minutes. If the water in the bowl shows the presence of dye coloring, the flapper is leaking and qualifies for replacement. INSTALLATION RHA will dispatch a qualified and licensed plumber to conduct the installation of toilets and flappers. Toilets and flappers will be installed in accordance with the Installation Standards for Water Conservation Measures. At all times the contractors will adhere to rigorous program guidelines for installation and site clean‐up while in the customer home. PROGRAM MANAGEMENT RHA will manage all aspects of the Water Coordination Program, including contractor recruitment and training, badging and payment. RHA will promptly resolve customer service issues. RHA will verify the quality of services through: • Customer Satisfaction calls: Quality assurance phone calls a minimum of 5 percent of all homes served. Customers will be asked about measure installation, site cleanup and satisfaction. The results will be compiled and included in quarterly reports.
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Sources: Professional Services, Professional Services