Levels of Priority Clause Samples

Levels of Priority. Level of Priority Description P 1 All services unavailable on a single platform – Total loss of service to environment Service unavailable to a multitude of platforms Suspected security breach/incident P 2 Any platform service unavailable – Partial loss of service to environment Loss of platform / network resilience Significant degradation of service / performance Customer requested reboot Backup failure P 3 Minor degradation of system performance Service restored with workaround awaiting permanent fix. Single User Faults P 4 Consultation against possible faults Documentation error Customer issue with no impact to service. Testing & Monitoring possible fault The target response and resolution times during the Service Window are shown below:: 1 15 min 1hr 2 30 min 4 hrs 3 60 min 12 hrs 4 Asap Asap BT will use reasonable endeavours to meet these times, but these are not guaranteed and BT has no liability for failure to meet these targets
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Levels of Priority. The Service Provider will utilize the following priority categorizations in order to deal with Support Requests: P1 High System/Function/module outage and business operation directly impacted. Functionality critical to the business is impacted and there is no workaround. During Business Hours, the Service Provider will use its best efforts to provide a Response to a Support Request within four (4) hours. P2 Normal Issue has an impact on functionality or data and must be resolved to ensure the system functions as defined in the requirements specification. The system remains available and there may be a workaround. During Business Hours, the Service Provider will use commercially reasonable efforts to provide a Response to a Support Request within six (6) hours. P3 Low Desired change that does not directly affect data or functionality but may be related to process or user interface or experience. During Business Hours, the Service Provider will use commercially reasonable efforts to provide a Response to a Support Request within eight (8) hours. P4 Low Cosmetic or wish-list item that has no material impact on currently specified functionality. During Business Hours, the Service Provider will use commercially reasonable efforts to provide a Response within twenty-four (24) hours.
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Levels of Priority. The Service Provider will utilize the following priority categorizations to categorize Support Requests: P1 High System/Function/module outage and business operation directly impacted. Functionality critical to the business is impacted and there is no workaround. During Business Hours, the Service Provider will endeavor, using commercially reasonable efforts, to provide a Response to a Support Request within four (4) Business Hours. P2 Normal Issue has an impact on functionality or data and must be resolved to ensure the system functions as defined in the requirements specification. The system remains available and there may be a workaround. During Business Hours, the Service Provider will endeavor, using commercially reasonable efforts, to provide a Response to a Support Request within six (6) Business Hours. P3 Low Desired change that does not directly affect data or functionality but may be related to process or user interface or experience. During Business Hours, the Service Provider will endeavor, using commercially reasonable efforts, to provide a Response to a Support Request within eight (8) Business Hours. P4 Low Cosmetic or wish-list item that has no material impact on currently specified functionality. During Business Hours, the Service Provider will endeavor, using commercially reasonable efforts, to provide a Response to a Support Request within twenty-four (24) Business Hours.
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Related to Levels of Priority

  • ORDER OF PRIORITY In the case of any conflict between or within this Agreement, the following order of priority shall be utilized: 1) General Provisions, 2) Special Provisions, 3) Scope of Work, and, 4)

  • Creation, Perfection and Priority of Security Interests The representations and warranties regarding creation, perfection and priority of security interests in the Purchased Property, which are attached to this Agreement as Appendix B, are true and correct to the extent that they are applicable.

  • Priority of Security Interest Borrower represents, warrants, and covenants that the security interest granted herein is and shall at all times continue to be a first priority perfected security interest in the Collateral (subject only to Permitted Liens that are permitted pursuant to the terms of this Agreement to have superior priority to Bank’s Lien under this Agreement). If Borrower shall acquire a commercial tort claim, Borrower shall promptly notify Bank in a writing signed by Borrower of the general details thereof and grant to Bank in such writing a security interest therein and in the proceeds thereof, all upon the terms of this Agreement, with such writing to be in form and substance reasonably satisfactory to Bank.

  • Maintenance of Security Interests The Borrower will: (a) at its own cost, do all that it reasonably can to ensure that any Finance Document validly creates the obligations and the Security Interests which it purports to create; and (b) without limiting the generality of paragraph (a) above, at its own cost, promptly register, file, record or enrol any Finance Document with any court or authority in all Pertinent Jurisdictions, pay any stamp, registration or similar tax in all Pertinent Jurisdictions in respect of any Finance Document, give any notice or take any other step which, in the opinion of the Majority Lenders, is or has become necessary or desirable for any Finance Document to be valid, enforceable or admissible in evidence or to ensure or protect the priority of any Security Interest which it creates.

  • Maintenance of Security Interest (a) Such U.S. Pledgor shall maintain the security interest created by this Agreement in such U.S. Pledgor’s Pledged Collateral as a security interest having at least the perfection and priority described in subsection 4.3.4 or subsection 4.3.5, as applicable and shall defend such security interest against the claims and demands of all Persons whomsoever. At any time and from time to time, upon the written request of the ABL Collateral Agent and at the sole expense of such U.S. Pledgor, such U.S. Pledgor will promptly and duly execute and deliver such further instruments and documents and take such further actions as the ABL Collateral Agent may reasonably request for the purpose of obtaining or preserving the full benefits of this Agreement and of the rights and powers herein granted by such U.S. Pledgor; provided, that notwithstanding any other provision of this Agreement or any other Loan Documents, neither the Parent Borrower nor any other U.S. Pledgor will be required to (i) take any action in any jurisdiction other than the United States of America, or required by the laws of any such non-U.S. jurisdiction, or enter into any security agreement or pledge agreement governed by the laws of any such non-U.S. jurisdiction, in order to create any security interests (or other Liens) in assets located or titled outside of the United States of America or to perfect any security interests (or other Liens) in any Collateral, (ii) deliver control agreements with respect to, or confer perfection by “control” over, any deposit accounts, bank or securities account or other Collateral, except (A) as required by subsection 4.16 of the ABL Credit Agreement and (B) in the case of Security Collateral that constitutes Capital Stock or Pledged Notes in certificated form, delivering such Capital Stock or Pledged Notes to the ABL Collateral Agent (or another Person as required under any applicable Intercreditor Agreement), (iii) take any action in order to perfect any security interests in any assets specifically requiring perfection through control (including cash, cash equivalents, deposit accounts or securities accounts) constituting Excluded Assets (except, in each case, to the extent consisting of proceeds perfected by the filing of a financing statement under the Code or, in the case of Pledged Stock, by being held by the ABL Collateral Agent or an Additional Agent as agent for the ABL Collateral Agent), (iv) deliver landlord lien waivers, estoppels or collateral access letters or (v) file any fixture filing with respect to any security interest in Fixtures affixed to or attached to any real property constituting Excluded Assets. (b) The ABL Collateral Agent may grant extensions of time for the creation and perfection of security interests in, or obtaining or delivery of documents or other deliverables with respect to, particular assets of any U.S. Pledgor where it determines that such action cannot be accomplished without undue effort or expense by the time or times at which it would otherwise be required to be accomplished by this Agreement or any other Security Documents.