Licensor Responsibilities. For the Term: (a) LICENSOR shall establish a dedicated account manager for communications with RESELLER and shall actively manage the relationship between the parties. The account manager will be the focal point for all issues and questions that may arise during this relationship and shall be available by pager at all times. Escalation procedures have been defined by both the LICENSOR and RESELLER as outlined in Exhibit C. (b) LICENSOR shall provide RESELLER's Subscribers with access to its Paging System to initiate and receive paging messages and shall use commercially reasonable good faith efforts to provide continuous network service in the geographical locations where LICENSOR is legally authorized and has the facilities to provide SERVICES. (c) The SERVICES provided by LICENSOR for resale by RESELLER shall include but not be limited to those listed on Exhibit A hereto as amended by the parties from time to time. (d) LICENSOR shall assign and coordinate all DID, CAP Code and, at RESELLER's option, toll free numbers in order to ensure the compatible initiation of SERVICES to RESELLER's Subscribers placed on LICENSOR's Paging System. LICENSOR shall provide at no charge, all required software, documentation and training to RESELLER to authorize and enable RESELLER to initiate and terminate SERVICES to RESELLER's customers as Subscribers on LICENSOR's Paging System.
Appears in 2 contracts
Sources: Resale Agreement (Pagemart Wireless Inc), Resale Agreement (Pagemart Wireless Inc)