Common use of Limitations and constraints Clause in Contracts

Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • Support is provided in following language: English • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control The Provider commits to inform the Customer, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: • In case of violations of the Services targets for two consecutive months, the Provider will provide justifications and a plan for Services enhancement to the Customer. The Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. • The Customer will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.

Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • Support is provided in following language: English • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control The Service Provider commits to inform the Customer, if this Agreement is violated or violation is anticipated. The following rules are agreed for communication in the event of violation: • In case of violations of the Services targets for two consecutive months, the Service Provider will provide justifications and a plan for Services enhancement to the Customer. The Component Provider will produce a status report and a Service enhancement plan for the improvement of the Services within one month from the date of the first notification. • The Customer will notify the supporting Resource Centres in case of suspected violation via the EGI Service Desk. The case will be analysed to identify the cause and verify the violation.