Common use of Limitations Generally Clause in Contracts

Limitations Generally. The following are not covered by this MA, but may be separately available at rates and on terms which may vary from those described herein: a) Services required due to misuse of the Accela-maintained software products; b) Services required due to software corrections, customizations, or modifications not developed or authorized by Accela; c) Services required by Customer to be performed by Accela outside of Accela’s usual working hours; d) Services required due to external factors including, but not necessarily limited to, Customer’s use of software or hardware not authorized by Accela; e) Services required to resolve or work-around conditions which cannot be reproduced in Accela’s support environment; f) Services which relate to tasks other than maintenance of Customer’s existing implementation and configuration of the Accela-maintained software products including, but not necessarily limited to, enhancing or adapting such products for specific operating environments; g) Services requested by Customer to implement software updates provided by Accela pursuant to this MA; and h) New or additional applications, modules, or functionality released by Accela during the term of this MA.

Limitations Generally. The following are not covered by this MA, but may be separately available at rates and on terms which may vary from those described herein: a) Services required due to misuse of the Accela-maintained software products; b) Services required due to software corrections, customizations, or modifications not developed or authorized by Accela; c) Services required by Customer to be performed by Accela outside of Accela’s usual working hours; d) Services required due to external factors including, but not necessarily limited to, Customer’s use of software or hardware not authorized by Accela; e) Services required due to the operation of interfaces between the Accela- maintained software products and other software products or systems, even where such interfaces were provided or implemented by Accela; f) Services required to resolve or work-around conditions which cannot be reproduced in Accela’s support environment; fg) Services which relate to tasks other than maintenance of Customer’s existing implementation and configuration of the Accela-maintained software products including, but not necessarily limited to, enhancing or adapting such products for specific operating environments; gh) Services requested by Customer to implement software updates provided by Accela pursuant to this MA; and hi) New or additional applications, modules, or functionality released by Accela during the term of this MA.