Common use of Limitations of Service Clause in Contracts

Limitations of Service. TIC does not provide support for products not supplied by HP unless approved by TIC in writing or for products that Customer does not allow Authorized Service Provider to incorporate modifications. Customer or an approved designated contact is responsible for removing any products not eligible for support to allow Authorized Service Provider to perform support services. If support services are made more difficult because of such products, TIC will charge Customer for the extra work at Authorized Service Provider’s standard service rates. Unless otherwise specified, this Agreement excludes the provision, return/replacement, and installation of consumables, user replacement parts, maintenance kits, or other consumable items including, but not limited to, accessories, operating supplies, magnetic media, paper, print heads, ribbons, toner, a/c adapters, and batteries. Unless otherwise specified, services do not cover any damage or failure caused by: (i) use of non-HP media, supplies and other products; (ii) site conditions that do not conform to HP's site specifications; (iii) neglect, improper use, fire or water damage, electrical disturbances, transportation by Customer work or modification by people other than HP employees or HP Authorized Representatives, or other causes beyond HP's control; or (iv) inability of products not manufactured by HP and non-compliant HP products in Customer's supported environment to correctly process, provide or receive date data (i.e., representations for month, day, and year), or the inability of these products to properly exchange date data with any products covered by this Agreement. Complete resolution of some problems may be beyond the control of TIC and thus outside the scope of these services.