Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. * 46 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. * 48 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *
Appears in 3 contracts
Sources: Facility Security Systems Agreement, Facility Security Systems Agreement, Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed Warranties are those supplied by or workmanship completed by our personnelthe equipment manufacturers. Our warranties Generally cover all products, parts, parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemlabor. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed Warranty will not cover abuse or serviced systemslack of maintenance. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to We have coverage in the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesUnited States. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states We warranty any work we will warranty a system installed preform. The equipment is covered by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that canSpecial order items are not returnable and will not be repairedexchanged. If a manufacture will take back an item they consider returnable, or that is part of the return must have an RMA and be returned within 90 days in the original carton. All freight, restocking, damage plus a legacy system no longer supported, service fee will be replaced at deducted form the client's requestcredit for equipment. * 49 52 Describe any service contract options for the items included in your proposal. We offer preventative maintenance contracts for refrigeration equipment in Texas. DFW, Houston, Beaumont and Austin. * 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days. To be considered for an open account, all new customers will be required to complete a New Customer Application and provide tax exemption certification if applicable. All applicants are subject to Strategic's Credit Terms and Policies and must meet criteria specified therein. Finance charges of 1/5% per month (18% APR) or the maximum rate that an applicant may lawfully contract to pay, whichever is less, on any payment Seller considers past due until collected. Accepted payment methods include check, ACH, wire transfer, credit card * 54 Describe any leasing or financing options available for use by educational or governmental entities. TriMark Strategic has developed business relationships with several reputable third-party leasing companies and can provide Sourcewell customers with information regarding this option upon request. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Strategic will require a valid Purchase Order from Sourcewell customers. Upon acceptance, Strategic will agree to the terms and conditions set forth in the Purchase Order. All quotes submitted by Strategic to Sourcewell customers will be on a standard Quotation Form and will have this statement regarding the Terms of Sale: "This Quote shall be subject to Trimark's Terms of Sale http//▇▇▇.▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware ▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇/▇▇▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇- and-Conditions-of-Sale.pdf, which are incorporated herein by reference. The customer's Purchase Order terms and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processconditions shall govern. *
Appears in 3 contracts
Line Item Question Response. 42 50 Do your warranties cover all products, parts, and labor? Our No – please refer to our standard warranty structure is set forth to protect our clients against faulty products installed by language for any restrictions or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemexclusions. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 51 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our IPS warranties have standard exceptions for coverage including the following: • Onsite labor • Negligence misuse or vandalism • Any other exclusion listed within the warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. * 45 52 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform This service is only provided upon request at an additional fee. IPS can offer on-site warranty repairs are covered under our warranty programrepair services in any geographic region of the US or Canada. * 46 53 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our companyIPS can offer on-owned district offices throughout North America, we are not aware of site warranty repair services in any geographic region where we cannot provide warranty repair servicesof the US or Canada based on the fees contained in our agreement. * 47 54 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we Any warranties for third-party items will warranty a system installed by our technicians for a period of 1 year from be passed through and provided to the date of the end customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components(if applicable). * 48 55 What are your proposed exchange and return programs and policies? According IPS shall provide warranty and non-warranty repair services based out of our office in San Diego, CA. For repair services not able to be first achieved on-site by the Customer or by phone, these meters will be returned to IPS at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇ ▇▇▇▇▇, ▇▇, ▇▇▇▇▇, for repair or rework, and IPS will endeavor to ship within 3-4 weeks of receipt, depending on the quantities received and work schedules. ALL RETURNS REQUIRE AN “RMA” NUMBER prior to shipment to IPS in order to avoid additional delays. An RMA may be requested by contacting the responsible IPS customer support manager, by contacting the IPS Help desk, phone (▇▇▇) ▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇-▇▇▇▇; or email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇). All items returned to IPS must be securely packaged to avoid further damage in shipment and all shipments will be via Ground Freight Service unless expedited service and payment of associated fees are requested. Automated RMA tracking, including work performed to repair meters, can be viewed at any time using IPS meter management system. Please refer to our RFP response that has been uploaded in Section “Upload Additional Documents”. RMA PROCEDURES IPS shall provide warranty and non-warranty repair services based out of our office in San Diego, CA. For repair services not able to be first achieved on-site by the Customer or by phone, these meters will be returned to IPS at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇▇ ▇▇▇▇▇, ▇▇, ▇▇▇▇▇, for repair or rework, and IPS will endeavor to ship within 3-4 weeks of receipt, depending on the quantities received and work schedules. ALL RETURNS REQUIRE AN “RMA” NUMBER prior to shipment to IPS in order to avoid additional delays. An RMA may be requested by contacting the responsible IPS customer support manager, by contacting the IPS Help desk, phone (▇▇▇) ▇▇▇-▇▇▇▇ or (▇▇▇) ▇▇▇-▇▇▇▇) or email (▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇.▇▇▇). All items returned to IPS must be securely packaged to avoid further damage in shipment and all shipments will be via Ground Freight Service unless expedited service and payment of associated fees are requested. Automated RMA tracking, including work performed to repair meters, can be viewed at any time using IPS meter management system. AS AN ADDITIONAL VALUE ADD, IPS OFFERS OUR CLIENTS COMPLETE RMA MANAGEMENT. THE NEW RMA APP HELPS IMPROVE EFFICIENCY AND PROVIDES ADDITIONAL TRANSPARENCY OF THE RMA PROCESS. CAPABILITIES INCLUDE: • Create, manage, and track the status of their RMA from the point of departure, arrival in San Diego, and ultimate return back to the specific terms customer via the online portal. • Can be paired with a bar code scanner to quickly and efficiently create an RMA in the system. • Provides a tracking number for Agency's to monitor return status. • Displays warranty status of each clientan Agency's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestentire parking meter inventory. * 49 56 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite IPS can provide customized service options and quotations based on the specific scope and requests of advanced connected life-safety services and technologies powered by OpenBlueindividual customers. This suite is combined with our technicians' extensive industry knowledge could include temporary, regularly scheduled or full-time on-site labor. * Describe in detail your performance standards or guarantees, including conditions and training requirements to help ensure improved performance and reliabilityqualify, code complianceclaims procedure, and operational efficiency overall structure. You may upload representative samples of customers' fire and life-safety systems. • Rapid your performance materials (if applicable) in the document upload section of your response and issue resolution through Remote Service Support • Predictive Diagnostics in addition to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications responding to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *questions below.
Appears in 2 contracts
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemLighting LLC offers the industry standard 10 year parts warranty. * 43 Describe any performance or service standards or guarantees We work through third party agents and integrators that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of extend this coverage on the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) labor * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsNot applicable. * 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform ▇▇▇▇▇▇ Lighting LLC standard warranty repairs are covered under our is for material only. If a labor warranty programis purchased through a third party this is an optional adder at the time. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to the presence Service and repair is not part of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesstandard warranty. It is offered as an additional option. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, Third party materials that are part of our policy states we will warranty a system installed by our technicians for a period of 1 year from proposal are passed on to the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer. * 48 What are your proposed exchange and return programs and policies? According Our products are made to the specific terms of each client's agreementorder, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cando not be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestaccept returns. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services We offer post installation project management service contracts that cover light level verification and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findingslevel health monitoring. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)are offered at an additional charge. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms Net 60 - Customers Net 90 - Vendors * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Not applicable * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members’ purchase orders. All orders are Net 30 processed internally through ▇▇▇▇▇▇ Lighting LLC. If awarded a Sourcewell contract, we will create promo codes tracking each Sourcewell project and report according to the RFP for all invoicescontract applicable projects. For contracting salesWe propose to pay 1% of the total purchase order to Sourcewell as part of the contract, we will pay this on a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processper project basis. *
Appears in 2 contracts
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Yes, our standard warranty structure is set forth to protect our clients against faulty covers all products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, supplied including parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemwhere applicable. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no Standard usage limitations in our warranty system restrictions and reasonable usage limits apply. Please see supporting document for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsdetails. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Multihog agrees to pay distributor for 1 no. travelling trip (max 2 hours travel time and mileage time) to perform any breakdown/warranty repairs are covered under our warranty programissue. Copied in terms below. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to No. All areas in in the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide United States and Canada will be fully serviced for warranty repair servicesrepairs. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. Yes * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, Exchange and returns will be replaced covered at the client's requestour cost for parts under warranty. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers Multihog dealers have capability on offering service contracts to the customer. For this product line these types of contracts are very customer specific with regards to their needs. Each dealer has flexibility to offer service contracts on a suite case by case basis and tailoring the level of advanced connected life-safety services service and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training term of service to help ensure improved performance and reliability, code compliance, and operational efficiency of the customers' fire requirements. Some service contracts could be full maintenance, some could be parts only or some could be labor only depending on the dealer and life-safety systemscustomer requirements. • Rapid response * 53 Describe your payment terms and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans accepted payment methods. Net 30. Payment methods are determined by the dealer as multiple options are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *
Appears in 2 contracts
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. YES * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations Manufacturer warrants its new products to be free from defects in our workmanship and materials at time of shipment and will repair or replace, without charge for parts or labor, any part of its new product that fails to conform to this warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed a period of one (1) year or serviced systems2,000 hours (except as specifically excluded) from date of delivery to the original purchaser, whichever occurs first. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage Yes. Fortbrand Services will repair or replace, with out charge of parts or labor of its new product that fails to perform warranty repairs are covered under our warranty programconform to the warranty. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we We have not found that there are not aware of any geographic region where we locations that Fortbrand cannot provide warranty repair servicesa technician. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that We do not cover the replacement cost of specific system componentswarranty on items made by other manufacturers, they are passed on to the original manufacturer. * 48 51 What are your proposed exchange and return programs and policies? According Since our products are designed to the specific terms of each client's agreementcustomers specifications and in conjunction with the customer throughout the process, returns and exchanges are not a typical situation in our business. We do not have any restocking fees. If an incorrect item is ordered, we can exchange work with our customer to fix the situation. If a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repairedmistake was made by Fortbrand, or that is part of a legacy system we will provide exchanges at no longer supported, will be replaced at cost to the client's requestcustomer. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlueFortbrand provides onsite service to our customers. This suite is combined By contacting our 24- hour hotline, or reaching out to their dedicated technician, we work within our customers schedule to provide service with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend the least equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are availabledowntime possible. We cover parts and labor have additional tailored service options available for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)purchase. * 50 What are 53 Describe your payment terms and accepted payment methods. We offer net 30 terms and accept check or ACH payments. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Fortbrand offers in-house financing. Without having to integrate third- party financing options, we're able to work directly with the needs of our customers in way that few companies can. Whether their needs are large or small, we finance all levels of transactions. Fortbrand Services offers a robust rental and leasing program available across North America for all equipment in our catalog – new and used. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Please see attached documents titled, “Sample Quote” and “Sample Invoice.” * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Fortbrand Services does not currently offer P- Card process but are open to additional services. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Fortbrand proposes a 5% discount off list price. Please see attached document, “Fortbrand Services Price Schedule” for current pricing with the Sourcewell Discount for each item. We have also attached our 2023 Price Catalog which represents our standard product pricing. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Fortbrand Services would like to propose a 5% discount on all items sold. * 59 Describe any quantity or volume discounts or rebate programs that you offer. Volume discounts are available on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Fortbrand currently does not provide “sourced products”. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Price does not include shipping from Ottumwa, Iowa which is determined on a case-by-case basis. Our price does include set-up and commissioning onsite. Basic Operator Training, Maintenance and Technical Training are offered free of charge. Additional training beyond the initial offerings is available for a fee. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight pricing is listed per machine on our price schedule of values document. Freight is calculated per mile from the origination OEM address to final delivery address. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Off-shore delivery is available. Terms are specific to the customer. Sales to Canada will be outlined require the customer to provide customs brokerage. Fortbrand to provide required invoices and agreed to regarding payment intervals throughout the installation processinsurance. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Freight is offered through standard carrier services. *
Appears in 2 contracts
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Warranty's are dependent on product and can vary widely depending on manufacturer and product type. Please reach out to your Medline Sales rep for warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemdetails. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Warranty's are no usage limitations in our dependent on product and can vary widely depending on manufacturer and product type. Please reach out to your Medline Sales rep for warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsdetails. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time Warranty's are dependent on product and mileage can vary widely depending on manufacturer and product type. Please reach out to perform your Medline Sales rep for warranty repairs are covered under our warranty programdetails. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due Warranty's are dependent on product and can vary widely depending on manufacturer and product type. Please reach out to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide your Medline Sales rep for warranty repair servicesdetails. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will Warranty's are dependent on product and can vary widely depending on manufacturer and product type. Please reach out to your Medline Sales rep for warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsdetails. * 48 51 What are your proposed exchange and return programs and policies? According Warranty's are dependent on product and can vary widely depending on manufacturer and product type. Please reach out to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under your Medline Sales rep for warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestdetails. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services Warranty's are dependent on product and technologies powered by OpenBluecan vary widely depending on manufacturer and product type. This suite is combined with our technicians' extensive industry knowledge and training Please reach out to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance your Medline Sales rep for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)warranty details. * 50 What are 53 Describe your payment terms (e.g., net 10, net 30)? Payment and accepted payment methods. Standard payment terms are Net 30 30, and we accept ACH, Check or Credit Card. Credit Cards may incur a processing fee of up to 2% * 54 Describe any leasing or financing options available for all invoicesuse by educational or governmental entities. Medline typically does not do leasing or financing options, however we can explore on a case-by-case basis. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. For contracting salesaccount setup with government entities, all we need is a schedule W9 and a sales tax exempt form. In some cases, if the account is currently utilizing another GPO we may require a letter of values will be outlined and agreed participation, formally requesting to regarding payment intervals throughout the installation processswitch GPO affiliation. *
Appears in 2 contracts
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect Yes, we offer detailed warranties on each of our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemincluding lifetime warranties on our EcoWorx tile products. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.)We also provide a workmanship warranty for our installation services. A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Yes, you must install the product according to instructions and you must maintain the products according to maintenance instructions. These instructions are no usage limitations in available on the website, through the dealer, and through our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemscustomer service department. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesNo. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will We cover the warranty a system installed by our technicians service for a period of 1 year from the date all of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsproducts we sell. * 48 What are your proposed exchange and return programs and policies? According If you cancel your running line product prior to shipping, there is no restock or cancellation fee. If your order has shipped, you will incur restocking and freight fees. For broadloom under 75 feet, the charge is 25% of the invoice plus freight. For broadloom over 75 feet, the charge is 15% of the invoice plus freight. For carpet tile, the charge is 25% plus freight. If we ship products in error or with defective material, your products will be returned at no charge. We will replace your order as soon as possible. If there are special circumstances related to the specific terms of each client's agreementcancellation, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestwork with you to minimize costs. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans We are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)only offering products in this proposal. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices* 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? No. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. We have a schedule comprehensive ordering process for each type of values flooring transaction: Material-only orders, Turnkey orders, and Dealer Material-only orders. The process for each of these is as follows: Material ONLY orders Customer emails SIS with order request listing: Customer Information, Bill to address, Job name, Shaw Product, and Adhesive. SIS - creates a proposal and sends it to the customer / end-user for review. If the customer accepts the proposal, the customer will be outlined need to issue a formal purchase order back to SIS. SIS - processes the order and agreed emails customer with stock/backorder information, along with an order confirmation and live order tracking link. Material is shipped to regarding payment intervals throughout the customer. SIS - Customer is invoiced and pays SIS per the invoice. Turnkey orders Customer emails SIS with order request listing: Customer Information, Bill to address, Job name, Shaw Product, Adhesive. (The Installation vendor can send this as well if they are working directly with the customer) Installation Vendor provides labor quote SIS - creates a turnkey proposal and sent to the Customer / End-user If the customer accepts the proposal, the customer will need to issue a formal purchase order back to SIS. SIS - processes the order and emails customer and installer with stock/backorder information, along with an order confirmation and live order tracking link. Material is shipped out to the Installation Vendor or customer. (Depends on storage at the job site) SIS - work order and customer work release forms are sent to installation vendor When the job is completed, the signed work order and customer work release are sent to SIS SIS - pays the installation vendor SIS - send the customer is invoiced and pays SIS per the invoice. Dealer Material ONLY The dealer sends the customer proposal for material and labor services (if needed). The dealer sends SIS a PO for "material only" (This is for reporting to Sourcewell) (Dealer must sign a dealer participation agreement, if one is not on file, SIS will provide) Dealer PO must have the following information: - Sourcewell Member number and member name - ▇▇▇▇ Industries Contract # 121715 SIS processes the order and emails the dealer with stock/backorder information, along with an order confirmation and live order tracking link. Dealer is invoiced for Shaw material. We have four SIS points of contacts for different regions: - ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ - Southeast, South Central, West Coast, HI & AK o Email: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone:▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ - North Central, Northeast, and Northwest o Email: ▇▇▇▇▇.▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ - New York & Florida o Email: ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇▇ ▇▇▇▇▇▇ - Canada o Email: ▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? Yes, we do accept a P-card. There is a fee of 2% * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are providing line-item discounts. On our submittal, we show the list price, the discount, and the agency price. We do show the product name and number but not a specific SKU. An SKU would be specific to the color level. *
Appears in 2 contracts
Sources: Contract, Agreement to Use Local Government Contract for Flooring Materials
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Construction equipment has basic warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelof 12 months/unlimited hours. Our warranties cover all products, parts, The standard warranty general provisions including parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed is attached to this RFP submission. Compact construction equipment has a basic warranty of 24 months or serviced system2,000hrs whichever occurs first. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in Extended warranty is available as a separate purchase, not on this RFP, through our local dealers. Extended warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemshas a year and hour limitation with each purchase. An example is 3 year 5,000hr power train/hydraulics extended warranty option. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are No, TTM is not covered under within our warranty programwarranty. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaNo, we are not aware of any geographic region where we cannot provide warranty repair servicescan cover the entire U.S. and Canada with our dealer network. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed Third party warranties are handled by our technicians for a period the original OEM of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsattachment. * 48 51 What are your proposed exchange and return programs and policies? According As noted in the standard warranty document, “▇▇▇▇ Deere will repair or replace, at its option, any parts… of a new ▇▇▇▇ Deere product that, as delivered to the specific terms of each client's agreementoriginal retail purchaser(s), we can exchange a faulty piece of equipment are defective in material or system component under workmanship.” See attached standard warranty document for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestfull text explanation. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇ Deere does not offer any service contracts within this RFP. Service contracts and extended warranty options are available for customers from their local dealer and can be quoted to them at time of purchase. * 53 Describe your payment terms and accepted payment methods. JDCRS' only option for payment terms is Net 30 Days for direct sales. Since the majority of our deals are purchased through one of our authorized dealers, there are financing options available (JD Financial) that can be negotiated before finalizing the deal. * 54 Describe any leasing or financing options available for use by educational or governmental entities. JDCRS (contract vendor) does not play a role in leasing, financing or payment terms other than Net 30 Days. ▇▇▇▇ Controls Deere Financial offers leasing/financing options. The ▇▇▇▇ Deere Municipal Lease Purchase Plan is a suite special low-rate financing plan that is designed to provide flexibility of advanced connected life-safety services and technologies powered by OpenBlueleasing while building equity toward ownership of the ▇▇▇▇ Deere equipment. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annuallyAny state or local government body, or annually based upon your needstheir political subdivisions, having the power to tax may be eligible for the ▇▇▇▇ Deere Municipal Lease Purchase Plan, subject to approval. ▇▇▇▇ Deere Financial also offers other leasing and financing options for governmental, educational and non-profit entities, subject to approval. All leasing and financing options are handled through the local dealer and John Deere Financial. The lease/finance provider funds the contract sales invoice within 30 days. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Our ▇▇▇▇ Controls Maintenance Plan will distinguish between hardware Deere dealers use approved applications in their business system to provide quotes to customers stating the approved contract discount rate. The quote contains terms and software preventive maintenanceconditions for the quote and terms for payment when a PO is issued. In generalFor direct sales through our office similar documentation is used and is available in the document upload section. * 56 Do you accept the P-card procurement and payment process? If so, computeris there any additional cost to Sourcewell participating entities for using this process? P-skilled technicians perform software preventive maintenancecard payments are accepted with a 3% processing fee added to the contract quote. P-card usage is to be made known at time of quote request. Customer PO must cover the added fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and hardware preventive maintenance is performed by our Maintenance Techniciansthe Sourcewell Price and Product Change Request Form. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are 57 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Each model will have a discount associated to it which applies to all options of that model fully configured, base coded attachments will have a separate discount schedule. Third party attachments (AT and BYT kits) are Net 30 not part of this RFP proposal and are available for all invoicesseparate purchase by our dealer. For contracting sales, a The model and discount schedule of values is attached. Full current price pages will be outlined and agreed to regarding payment intervals throughout submitted upon successful award. Any price changes or model updates will be submitted through the installation PnP process. *
Appears in 2 contracts
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemYes. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsWarranties will be 1 year from completion date of installation. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due No. All warranty work will be corrected in a timely manner in an agreed to time between the presence of our companyparticipating entity and Hi-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. Lite * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we The Manufacturer will warranty a system installed by our technicians for a period of 1 year from any defect within the date material. Hi-Lite will warranty the installation and placement of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsmaterial. * 48 51 What are your proposed exchange and return programs and policies? According All sales are final once handed off to the specific terms of each client's agreement, we can exchange a faulty piece of equipment customer. There are no returns or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestexchanges with service items. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers Hi-Lite Airfield Services, LLC. is prepared to enter a suite of advanced connected lifemulti-safety services and technologies powered by OpenBlueyear, multi- mobilization contract with Sourcewell members. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency type of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These contract can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed used to manage budgets long term by our Maintenance Technicians. An important part of our maintenance approach is fixing the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)price over a longer duration. * 50 What are 53 Describe your payment terms and accepted payment methods. Net 30 from completion or demobilization (on multiple mobilization projects) * 54 Describe any leasing or financing options available for use by educational or governmental entities. Hi-Lite Airfield Services, LLC. does not offer leasing or finance terms at this time. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Hi-Lite has successfully used the attached contract template with multiple customers to include the City of Des Moines, IA, Gregg County, TX and the City of Tyler, TX. We will also issue and Proposal to a customer who then issues us a Purchase Order (a sample from Horry County is attached) * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Hi-Lite Airfield Services LLC. does not accept the P-card procurement and payment process at this time. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting sales, Upload your pricing materials (if applicable) in the document upload section of your response. Hi-Lite's pricing model is a schedule of values will be outlined and agreed to regarding payment intervals throughout 20% discount discount from typical industry pricing. See the installation processattached price schedule. *
Appears in 2 contracts
Sources: Contract, Supplemental Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our PPG offers a limited liability warranty structure is set forth of one year. For more detail regarding our warranty statement, review attachment in documents section All products must be applied to protect our clients against faulty products installed by or workmanship completed by our personnelall label and technical data sheet instructions. Our warranties cover all Should a warranty claim arise, the local PPG representative will inspect the area for free and work with the Sourcewell member institution to come up with a solution. Reapplication of products, partsstructure damage, and labor associated with moisture intrusion from behind the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed coating, normal fade or serviced systemmildew growth are not covered by the PPG limited liability warranty. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. All products must be applied to all label and technical data sheet instructions * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time Should a warranty claim arise, the local PPG representative will inspect the area for free and mileage work with the Sourcewell member institution to perform warranty repairs come up with a solution. Reapplication of products, structure damage, moisture intrusion from behind the coating, normal fade or mildew growth are not covered under our warranty programby the PPG limited liability warranty. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we canPPG does not provide warranty repair services. services we provide support and assistance with replacement of materials * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states PPG warrants the paint materials we manufacture and will provide support and assistance to warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day non PPG manufactured warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsitems. * 48 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can Standard Return Policy: Non tinted merchandise in good condition is eligible for refund/exchange a faulty piece of equipment or system component under warranty for its current equivalentwith original invoice within 60 days. Equipment that Tinted merchandise cannot be repaired, or that returned. Special Order merchandise in good condition is part of eligible for a legacy system no longer supported, 75% refund with original invoice within 60 days. This is due to the special order product (non- PPG manufactured products) providers charge PPG a fee for returning products in good condition within a specific time frame. Qualifying returns will be replaced at made in the client's requestsame form of payment as original purchase. PPG reserves the right to make large cash returns by check within 10 business days. A service fee will be charged on returned checks. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls PPG now offers a suite of advanced connected life-safety services and technologies powered by OpenBluefor Sourcewell Members our PPG Services Program. This suite is combined with our technicians' extensive industry knowledge program offers the project owner efficiencies in better completing a project. PPG takes on the ownership for providing paint, finding a qualified contractor, overseeing the project and training reporting to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systemsthe project owner. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan Project owner will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is only pay one invoice at the incorporation completion of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)project. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net net 30 for all invoices* 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? PPG may provide financing terms on large single purchases including equipment. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. PPG currently offers two methods for on-line procurement solutions through our company-operated store network. These are offered in both a schedule hosted as well as punchout e-catalog formats. PPG has e-catalog experience with GSA Advantage, North Carolina E Procurement, SciQuest, TXSmart Buy, Los Angeles, CA eRSP System, ESM and Unimarket. PPG has launched several Sourcewell punchout catalogs through ESM. By implementing the SAP platform across PPG's entire United States manufacturing, distribution, and operation facilities in early July of values 2015, PPG can now offer more robust on- line ordering, processing, and invoicing solutions. Currently PPG offers an on- line billing and invoicing solution named eAccount that all company-operated store customers can utilize. PPG's standard procedure is to work directly with the Sourcewell member to determine the best servicing location based on the member's needs. Initial interest from the Sourcewell member will be outlined managed by the BDM to determine the best servicing location. Ultimately, the local PPG representative will be the main contact for the Sourcewell member. This representative will provide immediate customer service needs, offer local technical support, as well as respond to any quote need. This local PPG representative is supported by a local sales manager (“RSM”), zone sales manager, as well as the BDR and agreed BDM. As all Sourcewell members are part of the Sourcewell Corporate Account, PPG provides a National Corporate Account Customer Service Center with a toll-free number (866-298-7245) as well as general email box (▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇). The local PPG representative can coordinate any samples, product literature, product quotes, etc. however, our National Corporate Account Customer Service Center is available as an alternative option to regarding the Sourcewell member. PPG also offers a National Technical Service Center with a toll-free number (800-441-9695) to provide additional technical assistance for the Sourcewell member as needed. PPG can accept orders in a multitude of methods. These include: telephone, fax, email, P.O, and if an institution is utilizing an e-catalog procurement platform; PPG can accept an order via most output transmissions. Most orders begin being processed within one hour after receipt. Should a change order or cancellation be received after the order has begun being processed, and it is a non-tinted product, there will be no charge for the change order or cancellation. If it is a tinted product and the tint process has begun, that product will be need to be invoiced accordingly. Multiple PPG North American production facilities are ISO registered. The majority of the plants registered manufacture industrial related products (Aerospace, Automotive OEM, Automotive Refinish, Industrial Coatings, Packaging Coatings, Protective and Marine Coatings). Within PPG's architectural coatings business, our East Point, GA manufacturing plant in is ISO 9001:2008 certified. * 53 Do you accept the P-card procurement and payment intervals throughout process? If so, is there any additional cost to Sourcewell Members for using this process? We accept P-Card and there is no additional cost to Sourcewell Members. * Provide detailed pricing information in the installation processquestions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. PPG proposes to offer a combination pricing scenario to the Sourcewell membership established as a not-to-exceed level. In circumstances where higher quantity purchases are needed, projects are occurring, local competition, etc. are in place, PPG will provide the best value to the Sourcewell member in order to achieve the business. The Retail List prices noted in the documents section are our current company-operated store retail pricing structure. The pricing portfolio represented in the documents section is equal to or lower than the prior term pricing structure. *
Appears in 2 contracts
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our Most products have a warranty structure is set forth of one year, unless otherwise indicated in the catalog. Some products have far longer warranties, up to protect our clients against faulty products installed by or workmanship completed by our personnel10 years, as shown in individual product descriptions. Our warranties cover all products, parts, and labor associated own brand name – FlagHouse – products have a 2 year warranty with a 110% guarantee whereby the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule customer will receive a refund of values is provided with each proposal that provides details 110% of the service or product being provided, outlines timelines, billing, item price should it fail within the warranty period. Warranty covers products and responsible partiesparts but not labor on all items. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are In general, no restrictions apply, except customers must adhere to any relevant usage limitations information in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsproduct manuals. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform In general, no, but if a product is defective, the customer would not be responsible for costs of warranty repairs are covered under our warranty programrepair services. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due No, but the restrictions apply to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicescoverage in Line Item 43. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will The responsibility for warranty a system installed by our technicians for a period of 1 year from services are typically passed on to the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer. * 48 What are your proposed exchange and return programs and policies? According FlagHouse promises you will be satisfied, or we will refund 100% of your purchase for up to one full year. Our promise extends even further when you buy any FlagHouse-branded products – guaranteed for two years.If the specific terms product is returned as a result of each client's agreementan error on FlagHouse part, we can exchange will assume all freight costs and arrange pickup for the package being returned. If the customer does not want the item that they ordered, the customer is responsible for the cost of freight back to FlagHouse and for ensuring that the item is repackaged in a faulty piece suitable container or packaging for shipping, so as not to incur any damage. On receipt, all return items are inspected and processed. Should there be any ambiguity regarding the product status, our Returns Processing staff will liaise with the customer with a view to reaching a mutually agreeable conclusion. After inspection, customer accounts are credited with the cost of equipment the returned item (less applicable shipping charges as described above, if goods have been returned on our account). The payer may request a credit to stay on the account for future use or system component under warranty a refund check for its current equivalentthe amount of the credit. Equipment that cannot be repairedAfter 30 days, or that if the product is part of not in a legacy system no longer supportedsaleable condition, will be replaced at we reserve the client's requestright to charge up to a 20% restocking fee. * If the customer does not want the item that they ordered, the customer is responsible for the cost of freight back to FlagHouse and for ensuring that the item is repackaged in a suitable container or packaging for shipping, so as not to incur any damage. 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with None unless specifically noted in our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, product description or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)price list. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms Flaghouse offers multiple payment options. Public schools, government agencies, and other credit-worthy institutions qualify for open accounts when using an authorized purchase order. Invoices are payable Net 30 Days. We also accept payment by check or money order made payable to Flaghouse, Mastercad , Visa, American Express, Discover, Smartpay, or Flaghouse Gift Certificate. * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Flaghouse does not have a leasing program at this time, but will review every situation to provide options and solutions. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. We continually track our performance using the reports listed below against historical data. Should we see an under-performing area of the business, or an issue that inhibits the smooth-running of our business, a remedial action plan is put together to address the problem. We strive to maintain a high standard of performance and therefore track well against our corporate metrics. The reports include: Order Cycle Report – shows length of time orders take from order entry to shipment in each department of the company (order entry/finance/warehouse etc.) Shipping Report – shows accuracy of orders being picked and shipped and highlights any potential problem areas Back-Order Report – shows all orders with back-ordered inventory items and expected delivery dates. Open Dropship Report – shows all outstanding dropship orders and anticipated shipping dates. Vendors are called weekly to review. Returns Analysis – shows reason codes for all invoicesreturned items triggering quality reviews when same item is returned often, consistent shipping damage, failure before warranty period etc. Quality Assurance Report – investigates and reports on any product for which issues have arisen. Product Complaint Report – an internal report triggered by customer service regarding any potential product issues. Large order review – all orders over $5,000 receive a large order review to ensure that the order is handled with most efficient inventory management and shipping. FlagHouse uses various methods to gauge customer satisfaction, including customer surveys. We will not utilize dealers for a Sourcewell contract. We will utilize a Source Code to capture all orders placed by Sourcewell members under an awarded contract, and report quarterly sales to Sourcewell * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? Flaghouse is pleased to offer P-card procurement and payment without additional cost to Sourcewell members. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Flaghouse will provide a Catalog and product Group Percentage Discount. Please see our price list with Sourcewell Pricing in the document upload section. * 55 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. For Sourcewell Members in the U.S.: Catalog and Product Group percentage discounts 15% off the current, published list prices of values all FlagHouse PE & Rec Catalog products, except: 10% off on the following product groups: Basketball goals, backboards and systems Baseball backstops Volleyball, Game and Tetherball standards and systems Soccer, Field Hockey, Lacrosse goals Tennis standards Archery targets Gymnastics apparatus and shapes Gym mats Billiard, Table Tennis, and Game Tables Weightlifting weights and machines Heart rate monitors, pedometers No discount on the following product groups: CATCH® Program materials Playground and Park structures, benches, tables, surfacing For Sourcewell Members in Canada: Catalog and Product Group percentage discounts 10% off the current, published list prices of all FlagHouse PE & Rec Catalog products, except: No discount on the following product groups: CATCH® Program materials Playground and Park structures, benches, tables, surfacing. * 56 Describe any quantity or volume discounts or rebate programs that you offer. For U.S. Sourcewell Members, we will offer a 2% discount on orders for merchandise totaling $5000 and above. For Canadian members we will offer a 2% discount on orders for merchandise totaling $6500 and above, which factors in the difference in exchange rate. * 57 Propose a method of facilitating “sourced” products or related services, which may be outlined referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. FlagHouse has the ability to special order items for our customers, and agreed we do so in the normal course of business. We will research a customer's request and quote the item for their approval, with a reasonable mark-up above our cost. * 58 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to regarding payment intervals throughout the Proposer. There may be installation processfees on larger products and services. We will always inform the Sourcewell members in advance and provide the actual cost for this particular service. * 59 If freight, delivery, or shipping is an additional cost to the Sourcewell Member, describe in detail the complete freight, shipping, and delivery program. FlagHouse normal shipping option is ground service parcel delivery of the order to the customer's specified shipping address. For delivery within the 48 contiguous states, we add 16% of the merchandise price, or $10 minimum. We add an additional $50 for orders with one or more items that ship by Truck . For delivery outside the 48 states, we will gladly provide you with a quote. Please advise if you require inside or residential delivery, or if your facility does not have a loading dock and you require lift-gate service to receive your shipment. We will provide you with a quote for these services. International customers are responsible for any local taxes, duties and import fees. •If you have any questions, call us! Rush Service Need it fast? Call Customer Service to request our Rush Service. We will process your order placed before noon, Eastern Time, and ship any in- stock items via Overnight or 2-Day Air service for a nominal fee (certain conditions may apply). * We offer the options of using the customer's own shipping account, shipping by air, urgent delivery and Canada Post where the shipping address is a Post Office box for Sourcewell Canadian customers. In addition, we offer options such as two-man delivery, inside delivery and tail-gate service should such services be required. Note that large orders may also be consolidated on request, or shipped as each section of an order becomes available to ship. Our warehouse is divided into zones and orders are packaged ready for shipment according to the warehouse zone of the content. As such, an order may be delivered with one or several items in one carton, and one or several cartons in one order. In all cases, we endeavour to meet our customer's unusual urgent needs, deadlines, preferred shipping methods, use of own carriers and specific delivery requirements at all times. In the past this has resulted in some unusual deliveries by canoe and RCMP plane service 60 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Customers in Alaska, Hawaii and International customers are responsible for any local taxes, duties and import fees. If you have any questions, call us! We will submit a quote from our logistics department. * 61 Describe any unique distribution and/or delivery methods or options offered in your proposal. White Glove service where available *
Appears in 2 contracts
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect Yes, we offer detailed warranties on each of our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemincluding lifetime warranties on our EcoWorx tile products. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.)We also provide a workmanship warranty for our installation services. A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Yes, you must install the product according to instructions and you must maintain the products according to maintenance instructions. These instructions are no usage limitations in available on the website, through the dealer, and through our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemscustomer service department. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesNo. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will We cover the warranty a system installed by our technicians service for a period of 1 year from the date all of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsproducts we sell. * 48 What are your proposed exchange and return programs and policies? According If you cancel your running line product prior to shipping, there is no restock or cancellation fee. If your order has shipped, you will incur restocking and freight fees. For broadloom under 75 feet, the charge is 25% of the invoice plus freight. For broadloom over 75 feet, the charge is 15% of the invoice plus freight. For carpet tile, the charge is 25% plus freight. If we ship products in error or with defective material, your products will be returned at no charge. We will replace your order as soon as possible. If there are special circumstances related to the specific terms of each client's agreementcancellation, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestwork with you to minimize costs. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans We are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)only offering products in this proposal. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices* 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? No. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. We have a schedule comprehensive ordering process for each type of values flooring transaction: Material-only orders, Turnkey orders, and Dealer Material-only orders. The process for each of these is as follows: Material ONLY orders Customer emails SIS with order request listing: Customer Information, Bill to address, Job name, ▇▇▇▇ Product, and Adhesive. SIS - creates a proposal and sends it to the customer / end-user for review. If the customer accepts the proposal, the customer will be outlined need to issue a formal purchase order back to SIS. SIS - processes the order and agreed emails customer with stock/backorder information, along with an order confirmation and live order tracking link. Material is shipped to regarding payment intervals throughout the customer. SIS - Customer is invoiced and pays SIS per the invoice. Turnkey orders Customer emails SIS with order request listing: Customer Information, Bill to address, Job name, ▇▇▇▇ Product, Adhesive. (The Installation vendor can send this as well if they are working directly with the customer) Installation Vendor provides labor quote SIS - creates a turnkey proposal and sent to the Customer / End-user If the customer accepts the proposal, the customer will need to issue a formal purchase order back to SIS. SIS - processes the order and emails customer and installer with stock/backorder information, along with an order confirmation and live order tracking link. Material is shipped out to the Installation Vendor or customer. (Depends on storage at the job site) SIS - work order and customer work release forms are sent to installation vendor When the job is completed, the signed work order and customer work release are sent to SIS SIS - pays the installation vendor SIS - send the customer is invoiced and pays SIS per the invoice. Dealer Material ONLY The dealer sends the customer proposal for material and labor services (if needed). The dealer sends SIS a PO for "material only" (This is for reporting to Sourcewell) (Dealer must sign a dealer participation agreement, if one is not on file, SIS will provide) Dealer PO must have the following information: - Sourcewell Member number and member name - ▇▇▇▇ Industries Contract # 121715 SIS processes the order and emails the dealer with stock/backorder information, along with an order confirmation and live order tracking link. Dealer is invoiced for ▇▇▇▇ material. We have four SIS points of contacts for different regions: - ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ - Southeast, South Central, West Coast, HI & AK o Email: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone:▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ - North Central, Northeast, and Northwest o Email: ▇▇▇▇▇.▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ - New York & Florida o Email: ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇▇ ▇▇▇▇▇▇ - Canada o Email: ▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? Yes, we do accept a P-card. There is a fee of 2% * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are providing line-item discounts. On our submittal, we show the list price, the discount, and the agency price. We do show the product name and number but not a specific SKU. An SKU would be specific to the color level. *
Appears in 2 contracts
Line Item Question Response. 42 45 Do your warranties cover all products, parts, and labor? Our YES. CXT provides a one (1) year warranty, on the building and all of the components. If a manufactured component has a longer warranty, (ex our interior LED lights have a lifetime vandalism warranty) that warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, passed on and labor associated with honored for the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemcustomer. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our Warranty is for standard use and design loads. We do not warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsagainst vandalism and acts of God. * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage Warranty covers repair of replacement of all items which includes all costs to perform warranty repairs are covered under our warranty programwork related to warranty. * 46 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaNO, we all regions are not aware of any geographic region where we cannot provide warranty repair servicescovered. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we All other non-concrete components will carry a one (1) year warranty. Any component that carries a longer manufacturing warranty a system installed by our technicians for a period of 1 year from the date of will be passed on to the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsand honored. * 48 50 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment CXT will repair or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestreplace all items. * 49 51 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services CXT has no service contracts available. The product is extremely durable and technologies powered by OpenBluerequires minimal maintenance. This suite is combined with our technicians' extensive industry knowledge * Describe in detail your performance standards or guarantees, including conditions and training requirements to help ensure improved performance and reliabilityqualify, code complianceclaims procedure, and operational efficiency overall structure. You may upload representative samples of customers' fire and life-safety systemsyour performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics 52 Describe any performance standards or guarantees that apply to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenanceservices All buildings meet ADA, and hardware preventive maintenance is performed by our Maintenance Techniciansall local building codes and design criteria. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)All buildings are required to meet local code inspections. * 50 What are 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Our internal metric is customer satisfaction. And we survey to insure that customer is 100% satisfied with the building. * 54 Describe your payment terms and accepted payment methods? Net 30 days after submission of the invoice to the purchaser on approved credit. Wire transfer and check. * 55 Describe any leasing or financing options available for use by educational or governmental entities. We offer a leasing solution through NCL Government Capital. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Order process: Order documents received (signed quote or PO, building worksheet, install questionnaire); order processed at CXT (PO verified, drawings generated, questions generated to customer); drawings completed by CXT and returned to customer for approval; customer approves drawings then CXT generates manufacturing instructions; building is then scheduled for production and delivery. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No, not at this time. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our price on our Sourcewell work sheets are Net 30 the discounted price for members. See file SourcewellPriceSheets.zip Pricing of the building and all invoicesoptions are easily clicked on and added up on our price sheets. For contracting salesThe sheets are sent to members with the freight and any optional items requested. The pricing includes the offloading and set up at site. Members have a place to add there member number and a estimated lease rate from NCL is shown. Open market items are also listed in a separate area, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processalong with freight for complete cost clarity. *
Appears in 2 contracts
Sources: Participation Agreement, Contract
Line Item Question Response. 42 77 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemfor fabric structures being sold and distributed through ClearSpan. These warranties protect our Sourcewell members’ investment. Please see attached warranty information. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 78 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There The restrictions included in the warranty documentation are no usage limitations clearly outlined in our standard warranty. Please see attached warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsinformation. * 45 79 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician Yes, if ClearSpan installation services is purchased, the expense of the technicians' travel time and mileage to perform warranty repairs are covered under our during the labor warranty programcoverage period. Please see attached labor warranty information. * 46 80 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to We can service all states in the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesUnited States and all provinces in Canada. * 47 81 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we Warranty service for items made by other manufactures that are part of this proposal are passed to the original manufacturer. We will warranty a system installed by our technicians for a period function as the liaison to ensure the Sourcewell member is satisfied with the appropriate level of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsservice. * 48 82 What are your proposed exchange and return programs and policies? According to the specific terms of each clientThe structures offered in ClearSpan's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that proposal are custom in nature and cannot be repairedreturned. Add on items such as doors, lights and fans can be returned or that exchanged within our 90-day standard term if needed. Our customer service team is part of a legacy system no longer supported, will be replaced at readily available to assist with any exchange or return questions and review each case to determine the client's requestunderlying circumstance. Our goal is to always provide the best customer service experience possible. * 49 83 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls ClearSpan offers a suite of advanced connected life-safety services custom maintenance and technologies powered by OpenBlueservice contracts if requested. This suite is combined includes yearly inspections and maintenance visits depending on the client's needs. These are priced on a case-by-case basis using labor rates, equipment rentals costs and travel expenses. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 84 Describe any performance standards or guarantees that apply to your services. ClearSpan offers industry leading standards, with our technicians' extensive industry knowledge 1-year installation warranty, 50- year warranty on the building frame and training 30-year warranty for our 29oz cover. * 85 Describe any service standards or guarantees that apply to help ensure improved performance and reliabilityyour services (policies, code compliancemetrics, KPIs, etc.). All our services or guarantees are tracked by our project managers and/or customer service team. Each question, issue, exchange, or project return are given a case number to track response time, circumstances, and operational efficiency resolution. This helps us measure where we stand with service standards and guarantees. Also, this metric develops our key performance indicators for each year within each department. * 86 Describe the methods or techniques that impact the durability or longevity of customers' fire your product. ClearSpan uses only high-quality steel sourced in the United States for our truss and life-safety systemsbeam structures. • Rapid response Our fabric membrane material is an industry premium for longevity and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are availabledurability. We take pride in offering our structures otherwise we would not put our name on it. Also, if ClearSpan installs the structure, we assure each piece is installed properly. The base plates, cross cables, keder and purlins reduce the movement of the building. While our turn buckles and rachet straps are securely tightened to reduce bowing or dips within the fabric cover parts which reduces the impact inclement weather or wind has onto the structure. 87 Describe your quality control and labor for normal wear assurance process. ClearSpan inspects our fabric and tearsteel members on each order prior to delivery. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findingsdesign our structures with more safety factors than required by the governing building codes in most cases. These can be performed monthly, quarterly, bi-annuallyLine Item 88. NOTICE: To identify any exception, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In generalto request any modification, computer-skilled technicians perform software preventive maintenanceto Sourcewell standard Contract terms, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g.conditions, net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting salesor specifications, a schedule of values Proposer must submit the proposed exception(s) or requested modification(s) via redline in the Contract Template provided in the “Bid Documents” section. Proposer must upload the redline in the “Requested Exceptions” upload field. All exceptions and/or proposed modifications are subject to review and approval by Sourcewell and will not automatically be outlined and agreed included in the Contract. Do you have exceptions or modifications to regarding payment intervals throughout the installation process. *propose? Acknowledgement * Yes No
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all parts, products, partspaint, and freight costs for manufacturers defects across all divisions. Labor would be covered at the dealer's expense per the language in the contract between the dealer and your member for the VersaCourt and Swisstrax divisions if sold through the dealer. If it was a DIY or material only sale, labor associated with is not covered. VersaCourt is the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemonly manufacturer to offer a limited lifetime warranty on our outdoor athletic surfaces. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Yes they do based on the specifications of the product lines and are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsexplained on the front end of the sales cycle. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time If sold through a dealer, this language is typically included in the agreement and mileage to perform warranty repairs are covered under our warranty programby the dealer. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we No there are not aware of any geographic region where we cannot provide warranty repair servicesrestrictions if installed by a dealer or our in house installation teams. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty The Recreational Group would file a system installed by our technicians claim with the manufacturer for items not made in house and act as a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsmiddle man to correct any issues. * 48 51 What are your proposed exchange and return programs and policies? According VersaCourt and Swisstrax offers a 30 day money back guarantee if the customer is unsatisfied with the product within 30 days of delivery. The only expense owed is shipping the product back to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestour facility. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also Currently The Recreational Group does not offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)standard service contracts. * 50 What are 53 Describe your payment terms and accepted payment methods. Standard terms for all divisions are 50% to get product into production and 50% prior to shipping. Net 30 or Net 60 terms are offered contingent on a credit application. * 54 Describe any leasing or financing options available for use by educational or governmental entities. We offer financing through Affirm and Lightstream to residential customers. If awarded the contract we would apply to become a vendor of National Cooperative Leasing to offer this option to your members. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. There are estimates, sales orders, customer approval drawings, CAD drawings, court pictures, shipping information, installation documents, and agreements. All documents would be labeled to identify a Sourcewell sale so we can track sales and pay the agreed upon administrative fee quarterly. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, we accept the P-card procurement and payment processing option. There is no additional cost to utilize this payment option. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting sales, Upload your pricing materials (if applicable) in the document upload section of your response. Our Sourcewell price list will offer a schedule of values ceiling based best value price level that includes shipping and installation services and will be outlined line item discount. Current price lists do not include shipping and agreed installation but only the product itself. These pricing levels are not offered to regarding payment intervals throughout the installation processany other organization. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Warranty on the crane is 1 year from delivery date with unlimited hours along with a 5- year major weldment “structural” warranty. The engine warranty structure is set forth to protect our clients against faulty products installed provided by or workmanship completed Cummins carries a two years 2,000-hour coverage plan. The engine “after treatment” components are covered by our personnela separate, 4- year, engine manufacturer warranty. Our warranties cover all products(See Attachment Warranty Section 9- 46A ,9-46B, parts9-46C, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system9-46D). * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. No * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Warranty mileage and drive time up to $1,000 per occurrence for combined mileage and travel time and mileage to perform warranty repairs are covered under our warranty programtime. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are No areas not aware of any geographic region where we cannot provide warranty repair servicescovered by Link Belt Technician. N/A * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveYes, our policy states we will warranty a system installed all with exception of Cummins Engine which is covered by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. Cummins Inc. See Warranty Section Attachments 9-46A ,9-46B, 9-46C, 9-46D. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestSee Warranty Section Attachment # 9-51A Parts Return Policy. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇Any "Service Contracts" would only be offered by selling distributor at a "below the line" net price. * 53 Describe your payment terms and accepted payment methods. Terms of Sale are net due 30 days. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Link Belt will offer a Non-Conventional finance option to Sourcewell members, when such finance arrangements provide the customer with the only solution to their unique buying situation. The Sourcewell member will be required to complete a security agreement which will be governed by the Kentucky Uniform Commercial Code and grant a continuing general security interest in and all of Debtor's right, title and interest in the collateral. The Sourcewell member shall maintain through the life of any financing agreement insurance policies with coverage including Commercial General Liability, Property and Inland Marine with coverage limits acceptable to Link- Belt. A Sourcewell member (in good standing) with documented and approved (by Link Belt) financial records would be eligible for Link Belt financing on the following basic terms and conditions. Purchase price would be 100% financeable (excluding freight) at a monthly payment rate of 2.5% of the financed amount with interest to be charged of 2% over prime rate (fixed rate will be based on prime rate on the day the unit ships from factory as recorded on the invoice date) the interest will be compounded monthly on the declining balance. Maximum length of terms is 24 months from date of shipment with payment in full by the end of the financing term. 1st payment due day of shipment. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Paper work or documentation is as is already standard practice between factory and distributor. Once order is received from our distributor we acknowledge this order (including target delivery month) with an "Order Verification Report" (Standard Transaction Document Samples See attachment # 10-55A.) * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No we do not accept P card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. ▇▇▇▇▇ Controls offers Price book listing with all models at "list price". (Pricing Section See Attachment # 11-57A). For applicable percentage discounts to be applied per model - See Pricing Section See attachment # 11-57B). Product Brochures and Tech Data Information provided (Pricing Section (11.57C - 11.57H & 14A-69) * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a suite percentage discount from MSRP or list, state the percentage or percentage range. Discount range is from a 20% + 0% to a 20% + 12% range. Discount Percentage Range is dependent on Model. * 59 Describe any quantity or volume discounts or rebate programs that you offer. Any one single order for same model with a quantity of advanced connected life-safety services main unit above (1) one unit, would be eligible for an additional .005 % discount (additional half of one percent) maximum. If more than two units are ordered maximum eligible discount remains at .005 additional. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Any item that would require to be "sourced" outside or our offering would most likely be an item familiar to the selling distributor working with Sourcewell client. Items such as buckets, extra lighting, special needs such as external mounted generator, special equipment would need to be addressed between Sourcewell member and technologies powered by OpenBlueselling distributor. If Link Belt can assist and offer pricing and or installation before shipping, we will, but no way to anticipate wide variety of special needs so this entire cost item must remain a "below the line" cost add item! * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This suite includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. We DO NOT pay any applicable taxes, license fees, registration fees or inspection fees. We do not pay for an assist crane to assemble if required and we do not pay "unloading fees". These are responsibility of the member. * 62 If freight, delivery, or shipping is combined with our technicians' extensive industry knowledge and training an additional cost to help ensure improved performance and reliabilitythe Sourcewell participating entity, code compliancedescribe in detail the complete freight, shipping, and operational efficiency of customers' fire and life-safety systemsdelivery program. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These All freight estimates can be performed monthlyquoted/provided by from Link Belt (per information as provided by customer) shipping department ( Link Belt will solicit 3 different, quarterlycompetitive carriers) and forward exact same quote dollars to selling distributor for their customer. Selling distributor can then discuss with Sourcewell member and choose their preferred carrier. Labor to deliver & assemble (once) is included in Sourcewell price as is basic operation and maintenance training. * 63 Specifically describe freight, bi-annuallyshipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or annually based upon your needsany offshore delivery. ▇▇▇▇▇▇▇ Controls Maintenance Plan All freight estimates that are required (as identified to be needed by member) including land & water and custom charges can be quoted / provided by from Link Belt shipping department ( Link Belt will distinguish between hardware solicit 3 different, competitive carriers) and software preventive forward exact same quote dollars to selling distributor for their customer. Selling distributor can then discuss with customer/ Sourcewell member and choose their preferred carrier/ carriers. Labor to deliver & assemble (once) is included in Sourcewell price as is basic operation and maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)training. * 50 What are 64 Describe any unique distribution and/or delivery methods or options offered in your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoicesproposal. For contracting sales, Initial delivery is done by Qualified Link Belt distributor technician/technicians but will also include a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processFactory Link- Belt Technician as well. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Yes, New Deal Deicing's written warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover covers all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemlabor. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed Industries, LLC dba New Deal Deicing (“the Company”) warrants all products manufactured by it or serviced systemsdistributed by it to be free from defects in materials and workmanship under normal use and in service for which the product is intended. * 45 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform At the Company's option, a repair or replacement of part(s) under warranty repairs are covered under our warranty programmay be done either at Company’s facility or purchaser’s location. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesWarranty service is valid in all areas that New Deal Deicing operates. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we New Deal Deicing's responsibility will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsbe to act as liaison between original manufacturer and purchase to honor third party’s warranty. * 48 51 What are your proposed exchange and return programs and policies? According to At the specific terms of each client's agreementCompany’s option, we can exchange a faulty piece of equipment repair or system component full replacement under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced performed at the client's requestCompany’s facility or purchaser’s location. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers New Deal Deicing does not currently offer any service contract options for its products. * 53 Describe your payment terms and accepted payment methods. New Deal Deicing’s standard payment terms are Net 30; however, Net 45 and Net 60 terms are available if requested. New Deal Deicing accepts payments via check, cash, ACH, wire, credit card and P-card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. New Deal Deicing does not currently have specific leasing or financing options; however, customer payment terms are flexible between Net 30 and Net 60 depending on need. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a suite sample of advanced connected life-safety services and technologies powered by OpenBlueeach (as applicable) in the document upload section of your response. This suite Prospective customers are provided with a standard quote form (attached). Once a customer issues a PO or other order request, an order acknowledgement is combined with our technicians' extensive industry knowledge and training sent out confirming the order (attached). After an order has been successfully completed, an invoice is issued to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap the customer (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEMsee attached). * 50 What 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. P-cards and credit cards are accepted for payment. No additional cost is required to use these forms of payment. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. The proposed Sourcewell contract pricing model is based on line- item discounts. All items are Net 30 priced FOB origin distribution center. Shipping is added per destination requested. Please see attached SKU list for all invoicesline-item pricing. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. All SKU items in the proposal are priced with a set percentage discount from MSRP/list price. The discount percentage range varies from 10% to 20% based on item. See attached SKU list for line item pricing. * 59 Describe any quantity or volume discounts or rebate programs that you offer. Purchases of full truckload quantities of non-chloride non-corrosive deicing products, of at least 20 skids, receives an additional 2% discount. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. New Deal Deicing anticipates selling primarily off of the proposed SKU list; however, if a Sourcewell customer requests a “sourced” product not present on the current SKU, New Deal Deicing intends to price the item at 10% below the current MSRP/list price. For requests related to non-standard options or accessories, New Deal will price the option at cost plus 10%. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. There are no mandatory charges associated with the purchase of any of New Deal Deicing’s product offerings. The only optional charge that a customer may incur would be for onsite training and onsite equipment set-up. Please note that any remote training via LMS, telephone, zoom, or other electronic means will not incur any additional fees. For physical onsite training, the fee is $500 per day plus actual travel expenses. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight charges are an additional cost for Sourcewell participating entities; however, Sourcewell participating entities always have the option to arrange freight pick-up themselves at no additional cost. If a Sourcewell participant decides to book freight through New Deal Deicing, New Deal will obtain a minimum of three quotes from reputable nationwide freight companies and present the participant with the prices and transit time options. Once the customer gives the approval, New Deal Deicing will book the freight and arrange the shipment. Shipments are always arranged to the customer’s door. New Deal Deicing will monitor the shipment throughout the process, while providing daily status updates to the customer. Once the shipment arrives, a schedule of values New Deal sales rep will check on the customer to determine that the delivery went smoothly and everything arrived. After confirming that the shipment arrived in good order, New Deal Deicing will invoice the customer per the payment terms agreed upon before order placement. If the shipment didn’t arrive as expected, New Deal will arrange to repair, return, or replace the damaged item(s). All items will be outlined repaired or replaced before New Deal bills the customer for the order. * 63 Specifically describe freight, shipping, and agreed delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. New Deal Deicing has extensive experience shipping products to regarding payment intervals throughout Alaska and other off shore and island locations. Freight arrangements will be handled in a similar fashion as regular freight shipments. Freight will be quoted and options presented to Sourcewell participants before any freight is booked. The main differences between standard ‘lower-48’ freight options and those serving remote locations include longer transit times, higher freight rates and limited door delivery options. All freight options and prices will be presented to Sourcewell participants before executing any order requests. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. New Deal Deicing has a state-of-the-art nationwide distribution network to ensure deicing products are delivered to 80% of all customers within 24-hours of order and 98% within 48 hours. To accomplish this, fully stocked distribution centers are located across the installation processcountry in Seattle, WA, Denver, CO, St. Louis, MO, Indianapolis, IN, and Newark, NJ. To ensure expedited freight, New Deal has contract rates for guaranteed service with over ten (10) major and regional transportation firms. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure All standard Eppendorf products are covered by a Warranty, inclusive of parts and labor. The length of coverage varies by product category, but is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelclearly outlined in the product information found on the Eppendorf website and in product brochures. Our warranties cover all products, parts, and labor associated with the See here: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇ Controls Fire Protection LP installed ▇▇▇.▇▇▇/US-en/service- support/product-warranty/#accordion-c55045-3 Eppendorf does occasionally make DEMO or serviced systemREFURBISHED products available for sale. These items are clearly noted as such, and may have no warranty or less warranty coverage than the first quality, standard version of the same product. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations Warranty coverage commences on the date of shipment. The Warranty runs only to the original buyer of the equipment and only if product is used for it’s intended purpose under normal operating conditions. Warranty coverage applies to defects in our material or workmanship during the limited warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed period, as determined by an inspection from Eppendorf service personnel. Defective parts will be repaired or serviced systemsreplaced at the seller’s option. Such repair or replacement shall not extend the original warranty coverage period. * 45 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel Should the product be field serviceable, warranty service is inclusive of time and mileage travel. Should the item require in-house service, return shipping to perform warranty repairs are covered under our warranty programthe customer shall be included. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence No. Eppendorf employs it's own full time service engineers. If a product is field serviceable, an engineer will be scheduled and dispatched appropriately, regardless of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicescustomer’s location. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveEppendorf is submitting this bid direct, our policy states we will warranty a system installed by our technicians for a period of 1 year from an is the date manufacturer of the customer beneficial useitems offered. Service parts carry a 90 day Our service engineers only offer warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsservice on Eppendorf products. * 48 51 What are your proposed exchange and return programs and policies? According We offer a year-round trade in program on pipettors and dispensers that will be available to the specific terms all Sourcewell members. Any brand of each client's agreementpipettor or dispenser may be returned for a deep discount on a new Eppendorf pipettor or dispenser. Additionally, we can exchange a faulty piece of equipment or system component under warranty for its current equivalentoffer limited time trade in promotions on other product categories during the year. Equipment that cannot be repairedEach offer may have it's own unique terms and conditions, or that is part of a legacy system no longer supported, which will be replaced at the client's requestclearly outlined. Offers may be communicated via local sales reps, email blasts, web promotional pages or other methods. * 49 52 Describe any service contract options for the items included in your proposal. Our service group offers both on-demand service as well as a variety of preventative maintenance plans for all products. The options vary by product category. Please reference the enclosed example Service Plan menu. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Eppendorf adheres to a number of process standards, including ISO, to ensure that our performance as a supplier is part of the high quality experience our customers have come to expect. We continuously monitor both the performance of our products and our performance as a supplier. We accomplish this through following our own internal metrics as well as by proactively requesting formal feedback via the Qualtrics survey module. We would be happy to discuss or review our performance as a supplier to Sourcewell and it's members at any time during the course of the agreement. All ISO certificates can be found here: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇.▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general/US- en/service-support/quality-regulatory-affairs/certificates/quality-management-iso/ * 54 Describe any service standards or guarantees that apply to your services (policies, computer-skilled technicians perform software preventive maintenancemetrics, and hardware preventive maintenance KPIs, etc.) As referenced above, Eppendorf adheres to a number of process standards, including ISO, to ensure that our performance as a supplier is performed by our Maintenance Technicians. An important part of the high quality experience our maintenance approach is customers have come to expect. We continuously monitor both the incorporation performance of our products and our performance as a supplier. We accomplish this through following our own internal metrics as well as by proactively requesting formal feedback via the Qualtrics survey module. We would be happy to discuss or review our performance as a supplier to Sourcewell and it's members at any time during the course of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processagreement. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 45 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelYes. Our warranties cover all productsSee uploaded reference document, parts"TUFM 1050 Limited Product Warranty 1" and "Terex Utilities, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemTerms & Conditions of Sale, U.S". * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There All of our models are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsdesigned with intended use. If damage looks to be outside of normal use/wear and tear, communication is started with the customer to come to a resolution. See uploaded reference document, "TUFM 1050 Limited Product Warranty 1" and "Terex Utilities, Terms & Conditions of Sale, U.S". * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Standard warranty coverage includes 90 days of travel time and mileage to perform warranty repairs are covered under our warranty programmileage, initiating at time of equipment delivery or vehicle in-service. * 46 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to Terex has both certified field services technicians and service branches and leverages the presence field service and branch support of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesdealer partners. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveSee uploaded reference document, our policy states we "TUFM 1050 Limited Product Warranty 1" and "Terex Utilities, Terms & Conditions of Sale, U.S". For equipment and install related items, Terex will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentswarranty. For chassis related issues, the OEM is responsible to provide warranty service. * 48 50 What are your proposed exchange and return programs and policies? According to Terex does not accept returns or exchanges of equipment. If a situation arises where a potential issue occurs, the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, situation will be replaced at reviewed and resolved via offering product training, field service, branch service, technical assistance, and will work with the client's requestcustomer on a mutually beneficial solution. * 49 51 Describe any service contract options for the items included in your proposal. Terex proposes a discounted hourly labor rate of services provided by Terex Branch and Field Service Technicians, included as an option in the RFP. Please see the uploaded document, "2022 Sourcewell Hourly Labor Rates_". * 52 Describe your payment terms and accepted payment methods? For Products or Services purchased by Buyer shall be made in accordance with any of the following terms, provided they have been previously arranged with and expressly approved by Seller in writing: (1) cash in advance; (2) confirmed, irrevocable letter of credit established in such amount and form and at such time and at such bank as shall be approved by Seller in respect of each order; (3) credit account purchases for which payment will be due and payable on net thirty (30) day terms, plus service and other charges applicable to past due amounts in accordance with Seller's written notices; or (4) other payment arrangements expressly approved by Seller in writing prior to or at the time the order is placed. If any Buyer credit account purchase is not paid in accordance with Seller's credit payment terms, in addition to any other remedies allowed in equity or by law, Seller may refuse to make further shipments without advance payment by ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training Nothing contained herein shall be construed as requiring Seller to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics sell any Products or Services to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports Buyer on findings. These can be performed monthly, quarterly, bi-annuallycredit terms at any time, or annually based upon your needsprohibiting Seller from making any and all credit decisions which it, in its sole discretion, deems appropriate for Seller. ▇▇Seller may charge interest on all amounts not paid when due and ▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware agrees to pay such interest calculated on a daily basis, from the date that payment was due until the Seller receives payment in full, at the rate of 1.5% per month or the maximum rate permitted by applicable law. Seller shall be entitled to an equitable adjustment in the price of Products or Services in order to account for increases in the cost to Seller of labor or materials, or in the event of unanticipated or unforeseen circumstances. * 53 Describe any leasing or financing options available for use by educational or governmental entities. We offer Finance and software preventive maintenanceLeasing solutions thru our Terex Financial Services. In generalWe can provide loans, computer-skilled technicians perform software preventive maintenancefair market value leases, TRAC or Split TRAC Leases, Capital Leases. See uploaded "Financial Solutions" pdf. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Quote includes a coversheet to be executed with signature, date, and hardware preventive maintenance is performed by our Maintenance Technicianstotal dollar amount. An important part This quote also includes the terms and conditions. For a new account, customers will be required to provide a W9 and fill out a Customer Information Form. See uploaded documents, "Cover Sheet Example" and "Terex Utilities, Terms & Conditions of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)Sale, U.S". * 50 What are 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Terex does accept the P-card procurement and payment process. The Sourcewell participating entity would be subject to a 2% for most P-Cards, but 3.25% for AmEx. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 56 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting sales, a schedule Upload your pricing materials (if applicable) in the document upload section of values will be outlined your response. See provided pricing sheet for units and agreed to regarding payment intervals throughout the installation processservice. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Warranty covers products and parts. Detailed warranty structure is set forth information specific to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with each product offered can be found in the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemattached documents. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no No, warranty coverage is based on actual usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsa commercial setting. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Warranty coverage does not include any travel time and mileage to perform warranty repairs are covered under our warranty programor travel related expenses. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we All geographic regions are not aware of any geographic region where we cannot provide warranty repair servicescovered. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we Warranty coverage/service for items made by other manufacturers will warranty a system installed be covered by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsoriginal manufacturer. * 48 51 What are your proposed exchange and return programs and policies? According Returns are only accepted once authorization has been granted. Not all items are returnable. Returns are subject to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of restocking fee if applicable on a legacy system no longer supported, will be replaced at the client's requestspecial order. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers Service contracts are available on Graco equipment. Entities that purchase Graco equipment have the option to add a suite service contract to their purchase. The contract period of advanced connected life-safety services one year has variable pricing based on equipment type and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover basic wearable parts and labor service items as well as winterizing and start up services. The contract also provides 10% off additional parts for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation duration of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)contract. * 50 What are 53 Describe your payment terms and accepted payment methods. Net 30 Days (upon approval), Cash, Check, Credit Card, ACH or Wire Transfer * 54 Describe any leasing or financing options available for use by educational or governmental entities. Customers are encouraged to utilize their own preferred source of financing. Sherwin Industries has a relationship with Western Equipment Finance and refers customers to them if they do not already have something in place with another lender. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. The standard transaction documents that Sherwin Industries will use in connection with an awarded contract are: Customer Quote, Sourcewell Worksheet, Customer Sales Order, Customer Invoice. See attached. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Sherwin Industries accepts P-Card and payment process at no additional cost. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Sherwin Industries will offer line item and product line discount as a part of the contract. Attached are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processrelated discounts as noted. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Yes * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations Operator negligence not following requirements for service in our the manual is not covered under warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time Warranty only covers parts and mileage to perform warranty repairs are covered under our warranty program. labor for removal and installation * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence ▇▇▇▇▇▇▇▇▇ can cover all geographic regions. All service and warranty will be supported through our Tech Service department for planning and scheduling of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicescustomer needs. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveYes, our policy states we all warranty and service for product made by other manufactures will warranty a system installed by our technicians for a period of 1 year be handled through ▇▇▇▇▇▇▇▇▇ Technical Service department if provided on original order from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsHenderson. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that ▇▇▇▇▇▇▇▇▇ Warranty Policy and process is part of a legacy system no longer supported, will be replaced at the client's requestattached. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇▇▇ Controls offers provides full turnkey, retro, spare parts, and/or service as needed per customer request. * 53 Describe your payment terms and accepted payment methods. Payment terms for equipment and turnkey trucks are net 30 days after shipment or cash in advance. We accept corporate checks, money orders, ACH and wire transfers as different forms of payment. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Currently, ▇▇▇▇▇▇▇▇▇ does not have a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are leasing program or financing options available. We cover parts * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and labor for normal wear and tearconditions, service level agreements, etc.). We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findingsUpload a sample of each (as applicable) in the document upload section of your response. These can Sourcewell Members will be performed monthly, quarterly, bi-annually, provided a quote from the Sourcewell contract. The Sourcewell Member will issue purchase order directly to ▇▇▇▇▇▇▇▇▇ or annually based upon your needsan authorized ▇▇▇▇▇▇▇▇▇ dealer trained to sell the Sourcewell contract. ▇▇▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware process PO from either Sourcewell Member or Dealer into a Customer Order. A line item on the Customer Order will indicate the order is related to the Sourcewell contract. Product and software preventive maintenanceupfitting services will be invoiced when products or completed trucks are shipped. In generalAll purchase orders, computercustomer orders and invoices are recorded in a Sourcewell Sales Report to track sales activity and administration fees. All documents are retained for audit purposes. Please refer to Table 13_Audit Process. Examples of ▇▇▇▇▇▇▇▇▇ quote and invoice as follows: QUOTE 160819 CITY OF BELTON and INVOICE 363380 CITY OF ▇▇▇▇▇▇ * 56 Do you accept the P-skilled technicians perform software preventive maintenancecard procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? ▇▇▇▇▇▇▇▇▇ does accept P-card and credit card payments for purchases $2,000 or less per total order. Purchases greater than $2,000 per total order require check, money order, ACH, or wire transfer. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and hardware preventive maintenance is performed by our Maintenance Techniciansthe Sourcewell Price and Product Change Request Form. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are 57 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. The pricing workbook as provided in the upload section of the response, provides our MSRP list pricing. Sourcewell members have access to all products offered in our pricing workbook and will receive a 10 % discount off MSRP list price. Each line item has a unique identifier to help differentiate the product options. Our Brine makers and truck fill station are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined configurable products that allow the Sourcewell member to customize their unit to best fit their needs and agreed to regarding payment intervals throughout the installation processbudget. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Yes * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. Yes * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. No * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. * 48 What are your proposed exchange and return programs and policies? According N/A. Our work is subject to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestacceptance. If accepted, it is subject to ▇▇▇▇▇ Ranch's industry-leading warranty as the remedy for any post-installation issues. * 49 48 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory We offer comprehensive warranty support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part all of our product lines. Additionally, clients may request our maintenance approach is the incorporation of the individual security system's preventive inspection service (in our Ancillary Services Price List) to assess any service or maintenance requirements as specified by the original equipment manufacturer (OEM)that may be required. * 50 49 What are your payment terms (e.g., net 10, net 30)? Payment We tailor our payment terms to the type of project. If simply a purchase of standard equipment, payment terms are Net 30 net 30. If a project is design-build and involves some custom work, we bill on a percentage of completion basis. * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? ▇▇▇▇▇ Ranch will partner with National Cooperative Leasing (NCL) to offer NJPA members a complete suite of finance solutions. NCL is a current NJPA financing contract holder (#011620-NCL) and is an industry expert in municipal financing solutions. NCL will offer leasing terms from 12-120 months on transactions from $5,000.00 and up. Traditional leasing and financing programs will be offered along with programs specifically designed for all invoicesschools and governmental entities including Tax-Exempt Municipal Leases and a Purchase Order Only program. There is no ownership, common ownership, or control between ▇▇▇▇▇ Ranch and NCL. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. At the appropriate time, ▇▇▇▇▇ Ranch prepares a schedule Sourcewell proposal noting the client's member ID number and ▇▇▇▇▇ Ranch's Sourcewell contract number. The proposal details the scope of values will be outlined work, the price, exclusions and agreed legal terms/conditions. An order is made when the client either signs this proposal or issues a purchase order in their preferred format with our Sourcewell proposal as an exhibit/attachment. When the order is received, it is submitted to regarding payment intervals throughout our CEO/CFO, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, who initiates the installation administrative process, our VP of Development, ▇▇▇▇▇▇▇ ▇▇▇▇, who updates our SalesForce CRM platform and ▇▇▇▇ ▇▇▇▇▇, our Director of Projects, who initiates the fabrication/construction process. *Quarterly reports are easily generated with a few button clicks in the SalesForce CRM platform and will include key project details such as client name, location and order value. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We have provided detailed price lists with SKUs electronically for each product line and all ancillary services. We have also provided detailed product information including technical specifications and warranty. All our above-ground modular ramp systems are branded with the TrueRide name. • SpohnCrete – precast concrete • TrueRide HD Series – galvanized steel structure with Skatelite Pro surface • TrueRide Steel Series – powder-coated steel structure and surface • TrueRide Classic Series – ACQ-treated lumber structure with Skatelite Pro surface • Pump Tracks – precast concrete, cast-in-place concrete, dirt, and asphalt options • Ancillary Services – site preparation, concrete work, shotcrete, site amenities, etc. * We will apply the NJPA contracting discount to the entire order, as a lump sum.
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all productsYes, parts, Cargill has a 1 year parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemwarranty on all of our equipment. Customers are also able to procure additional years of warranty for an additional cost. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our Cargill equipment has a general warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemswith provisions. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician If a technician is required during the warranty period, the travel time time, labor and mileage to perform are all covered during the warranty repairs are covered under our warranty programperiod. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due Cargill is able to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesand service work in every location we sell equipment. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, All parts used on Cargill equipment are part of our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentswarranty. * 48 51 What are your proposed exchange and return programs and policies? According Cargill would deal with it on a case by case basis. Our sales and technical teams work very closely with customers before the purchase using engineering plans and multiple pre-call meeting with the customer and technician to the specific terms of each client's agreement, we can exchange ensure there are not reasons to expect or need a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestreturn. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected lifeCargill service contract items include pre-safety services season, post-season shut down plans and technologies powered by OpenBluemaintenance plans. This suite is combined ensures the peak and optimal experience with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are availableequipment. We cover parts offer training refreshers, phone support and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part a host of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)additional services. * 50 What are 53 Describe your payment terms and accepted payment methods. Cargill terms are net 30 days. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Cargill works with another Sourcewell vendor, National Cooperative Leasing. We connect the agency direct to NCL and we work to promote that payment option to all of our customer who wish to pay over an extended period of time. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Cargill identifies for the Sourcewell user both their member ID and the Cargill Contract # on the quote and then as well we make sure the customer knows we are using their Sourcewell member # on the invoice. see Attached documents. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Cargill does accept P Cards for procurement and payments and there is no additional cost for the use of the card. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Cargill provides a line item discount of 3% off each SKU we have submitted on the Sourcewell bid. See attached document. In addition, labor, freight and any additional parts that are Net 30 required for all invoices. For contracting sales, a schedule of values will be outlined the project are discussed with the member and agreed they are added to regarding payment intervals throughout the installation processquote letter and final invoice. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our Yes, we have warranties that cover all products, and parts, and . Warranties on labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed is dependent upon subcontractors being used or serviced systemnot. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no We have a wide range of warranties from standard warranties that may have usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsrestrictions, to full no-fault warranties with not restrictions and quick replacement. * 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time No, we do not send people out on site for warranty repair work. The equipment is sent back to us directly (we will send the customer a UPS label) and mileage we will complete the work in-house. If someone is needed to perform warranty repairs come on site, those services are covered under our warranty programquoted separately. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaNo, we are not aware of any geographic region where if we cannot send out one of our in-house technicians we will partner with a sub-contract to provide warranty repair servicesservice and repairs. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveYes, our policy states we will provide warranty a system installed by our technicians for a period service in partner with the manufacturers of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsthose items. * 48 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange We have a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or body worn camera refresh/replacement program that is part listed as a as-a- service program that allows an agency to rent our cameras and always With several of a legacy system no longer supported, will be replaced at the client's requestour warranties we have advanced replacement programs for faulty or damaged products. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Please see the attached Warranty/Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)Agreements. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices* 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes, we do provide leasing or financing options. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members’ purchase orders. All agency purchase orders should list the referenced contract # on th processed it is a schedule typical 45 day turnaround depending on the size/sco As orders are processed, our sales support team documents the referenced contract number so that correct reports can be pulled either quarterly or monthly. All orders for WatchGuard products are processed through WatchGuard. * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? We do accept P-card procurement, but prefer check or EFT. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of values an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our pricing is based on product-category discounts. * 55 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Our pricing is a 20% off MSRP across all product-categories. * 56 Describe any quantity or volume discounts or rebate programs that you offer. We provide quantity or volume discounts on a per agency basis. * 57 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Any sourced products or services will be outlined provided by a quote. For example, if installation services are needed, pricing for these services may vary per location, therefore we would provide the agency with quotes from our recommended service providers. * 58 Identify any element of the total cost of acquisition that is NO like pre- delivery inspection, installation, set up, mandatory tra Installation services are typically provided by outside parties or contractors in within the agencies specific location. These services are typically quoted per agency. * 59 If freight, delivery, or shipping is an additional cost to the Sourcewell Member, describe in detail the complete freight, shipping, and agreed delivery program. The WatchGuard Sourcewell contract will not charge for shipping/freight charges, except for Rush Delivery fees. * 60 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. We do not cover customs/border fees when delivering to regarding payment intervals throughout the installation processCanada. We currently do not have any specific WatchGuard terms/programs for delivering to Alaska or Hawaii. * 61 Describe any unique distribution and/or delivery methods or options offered in your proposal. Not Applicable. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 44 Do your warranties cover all products, parts, and labor? Our warranty structure Altoz will repair or replace, at its option, any covered part which is set forth found by Altoz to protect our clients against faulty products installed by be defective in material or workmanship completed by our personnelduring the applicable warranty term. Our warranties cover all products, parts, Warranty service will be performed without charge to the purchaser for parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemby an Authorized Altoz dealer. Complete Warranty Information is attached. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no No – Our warranty does not impose usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsrestrictions that adversely affect coverage. Please see attached warranty. * 45 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Altoz warranty does not cover travel time and or mileage to perform warranty repairs are covered under our warranty programrepairs. * 46 47 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due Altoz mowers should be brought to the presence of our company-owned district offices throughout North Americanearest Altoz dealer for warranty repairs needed. Engine, we transmission and battery are not aware of any geographic region where we cannot provide warranted by their respective manufacturer and should be brought to an authorized distributor for warranty repair serviceson these items. * 47 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveEngine, our policy states we will warranty a system installed transmission and battery are warranted by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsrespective manufacturer. * 48 49 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can Altoz does not have an exchange a faulty piece of equipment or system component under warranty return program for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestmowers. * 49 50 Describe any service contract options for the items included in your proposal. Altoz does not offer any service contract options. * 51 Describe your payment terms and accepted payment methods? Payment terms will be Net 30. Invoicing will be issued through our Altoz dealers. * 52 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and lease-purchase for Entities and Municipalities are available through Sheffield Financial or Western Equipment Financing and offered by Altoz dealers. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. The Sourcewell member should contact their local Altoz dealer to receive a quote. To find the nearest Altoz dealer visit us at: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇/ The Altoz dealer will process orders against the Sourcewell Contract. Altoz Dealers will receive compensation by Altoz for the sales made under the Sourcewell contract once they submit the appropriate paperwork to Altoz and this in turn will be used for reporting purposes for sales made under the Sourcewell Contract. If Sourcewell members need assistance or have questions they should contact ▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs▇▇▇▇▇ at Altoz. ▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Controls Maintenance Plan will distinguish between hardware ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇ ▇▇▇ * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and software preventive maintenanceconditions, service level agreements, etc.). In generalUpload a sample of each (as applicable) in the document upload section of your response. Altoz provides a Fleet/Municipality form that is completed by our dealers and submitted to Altoz with the product registration. Altoz would incorporate Sourcewell as a part of this form. Please see attached. * 55 Do you accept the P-card procurement and payment process? If so, computer-skilled technicians perform software preventive maintenanceis there any additional cost to Sourcewell participating entities for using this process? The Sourcewell member should review the payment options with the Altoz dealer prior to the purchase order submission. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and hardware preventive maintenance is performed by our Maintenance Techniciansthe Sourcewell Price and Product Change Request Form. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are 56 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Altoz pricing discounts are Net 30 by line-item: 15% discount off current MSRP on Altoz zero-turn tracked mowers. 20% discount off current MSRP on Altoz zero-turn wheeled mowers. 20% discount off current MSRP on eligible Altoz accessories. See attached Altoz zero-turn mower and accessories pricing showing current MSRP, Sourcewell contract price and the SKU for all invoiceseach item. * 57 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. Altoz offers a 15% - 20% discount off current MSRP. * 58 Describe any quantity or volume discounts or rebate programs that you offer. An additional 2% discount is available for a single order of values 8 mowers shipped to the same location. * 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Altoz does not offer a nonstandard product option. * 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional charges may include, but are not limited to: accessory installation, labor, administrative fees, finance programs, added freight. Please contact Altoz dealer regarding any additional fees not already covered in the price of the product. If Sourcewell members need assistance or have questions they should contact ▇▇▇▇▇▇ ▇▇▇▇▇ at Altoz. ▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇.▇▇▇ ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇ ▇▇▇. * 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Altoz standard freight rates to the Altoz dealer are included in the price of the mower. Please contact Altoz dealer regarding any additional freight fees not already covered. Contact the Altoz dealer for delivery fee to the Sourcewell member's requested delivery location. * 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Freight and shipping charges related to Alaska and Hawaii will be outlined the responsibility of the Sourcewell member. Altoz has not expanded into Canada. We are currently in discussions with potential distribution partner for Canada and agreed plan to regarding payment intervals throughout the installation processenter in 2022. * 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. Altoz is open to unique distribution options to meet Sourcewell member needs. If Sourcewell member's need assistance or have questions they should contact ▇▇▇▇▇▇ ▇▇▇▇▇ at Altoz. ▇▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇▇.▇▇▇ ▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇ ▇▇▇. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure Yes. All new products are covered by Warranty and is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, available throughout the USA and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemCanada. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Yes. Hour meter readings are no usage limitations used. Sufficient hours are allowed to cover forklifts used in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems8 hour per day applications. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time yes, with the exception of Hawaii and mileage to perform warranty repairs are covered under our warranty programremote parts of Alaska and Canada. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to No. Toyota provides coverage across the presence of our companyUS and Canada. The receiving and delivering dealer with their decals on the vehicles clearing giving the dealership phone numbers. You may also find your local dealer at: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/find-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. a-dealer * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveIf other vendors in conjunction with are used to complete an order, our policy states we the respective OEM warranty will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsthose items. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms Cancellation: Buyer may cancel its order, reduce quantities, revise specifications or extend schedules only by mutual agreement. Reasonable and proper cancellation charges (generally 15% of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, purchase price per unit) will be replaced at the client's requestapply and which shall take into account expense already incurred and commitments made by Seller and shall indemnify Seller against any loss. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite We have extended warranty provisions from Toyota that increase warranty coverage and can include the first year of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive planned maintenance. In generalTypically, computer-skilled technicians perform software preventive maintenance, from $800 to $1200 based on term extension and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)model you can get full coverage for 3 to 5 years. * 50 What are 53 Describe your payment terms and accepted payment methods. Net 30 days. Cash, ACH, check, or approved financing. Purchasing cards or credit cards are subject to 2.65% service fees. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Toyota is the second largest bank in the world. We work with their captive finance arm to deliver the highest customer service. We rent, lease, or loan the money for customer to use or own forklifts. Payment streams can match seasonal fluctuations and terms set to each application. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We would issue a proposal to each end user. Specifications and terms are listed. See PDF 013015519-2 for an example done for the city of Fridley, MN * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. 2.65% service fees with bank cards. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We would offer Toyota MSRP pricing with a discount based on model class from 25 to 30)? Payment terms %. On Cascade attachments, Stryten battery and chargers 10 to 12.5%. There are Net 30 multiple ways to configure each lift and many options to consider. Some options conflict with each other and we will provide a detailed solution each time. We have uplaoded the prices for all invoiceseach Toyota model as well as comm options. For contracting sales, a schedule of values There are other custom designs which will be outlined achieved through special engineering quotes and agreed to regarding payment intervals throughout the installation processdetailed on a proposal if necessary. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelYes. Our warranties cover All compactor rentals are covered completely for all products, parts, and labor associated repairs during the term of the rental agreement with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed exception of hauler or serviced systemoperator abuse. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There No. Surveys are no usage limitations in our warranty system done to choose the right equipment for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsthe material/application prior to deployment. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty Yes, this is included for free with every rental agreement. All repairs are covered under our warranty programby Compactor Rentals of America with every rental agreement. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due No. The only consideration would be that remote geographic regions of the country may be subject to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair serviceslonger response time. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians Yes. Compactor Rentals of America Warrants any equipment it rents for a period of 1 year from the date life of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsrental. * 48 51 What are your proposed exchange and return programs and policies? According to Once a rental contract has been signed, the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repairedreturned or exchanged per the terms and conditions of the rental contract. Should the members business change dramatically during the term of the agreement we can evaluate trade-ins/upgrades on a case-by-case basis. For example, or that is part of customers can relocate at their expense the equipment to a legacy system no longer supported, will be replaced at the client's requestbetter location. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers Not required as we are responsible to maintain and repair the equipment for the term of the agreement. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Compactor Rentals of America provides free maintenance with every rental contract. We offer equipment installation guarantees of 45 days or less once a suite completed site survey is obtained. We respond to all service requests within 2 hours or credit the customer a full month of advanced connected liferental fees. We resolve service concerns within 72 hours by either repairing the equipment or having parts ordered as the issue is rectified. In the event we fail to meet 72 hours, we offer a credit for open-safety top dumpster cost reimbursement, meaning the rental rate is credited until the total cost of transportation has been covered. We offer an equipment swap out if the compactor is down over 10% of the time in any given calendar year. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) We never have more than one-quarter of one percent of our compactor fleet inoperable. Our vetted vendor network and technologies powered swift response times ensure that up time is optimized. * 55 Describe your payment terms and accepted payment methods. Payment is due monthly on the first of the month for the duration of the agreement. We offer a 5% discount for ACH enrolled payment customers. * 56 Describe any leasing or financing options available for use by OpenBlueeducational or governmental entities. This suite program is combined rental-based, so the monthly rental can be adjusted based on the length of the term to meet the financial obligations of members. * 57 Describe any standard transaction documents that you propose to use in connection with our technicians' extensive industry knowledge an awarded contract (order forms, terms and training conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Every agreement is processed through the same format. Agreements are provided to help ensure improved performance and reliability, code compliancemembers individually based on projects, and operational efficiency executed agreements are processed through our contracts administrator and controller and logged/numbered. We can run reports of customers' fire activity at any time to provide Sourcewell most current data. All agreements go through our office, even those created by a dealer network. * 58 Do you accept the P-card procurement and lifepayment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We can. There is no additional cost unless there is a fee associated with a payment service. If there is a fee to belong to the service, that fee is passed through simply to cover that cost. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., line-safety systemsitem discounts or product-category discounts). • Rapid Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Sourcewell-specific discounted pricing model/sheet uploaded. Rates are based on a single-unit project. Additional discounts of up to 10 percent are provided on multiple-unit projects. Price sheet detailed for options of the term of rental, size/style of equipment, and installation specific applications. Specialty equipment or installation quotes are provided per application if not covered by the pricing document provided. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Pricing discount represents between 20-40% discount off of list price depending on new, or refurbished equipment. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Quantity and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans volume discounts are available. We cover parts They are calculated at the time of opportunity, and labor passed along to the member based on the project. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for normal wear each such request. Any "sourced" products or services would be specialty items outside the standard pricing sheet provided. They are subject to the same discounting structure as the standard products. * 63 Identify any element of the total cost of rental that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a rental that are not directly identified as freight or shipping charges. For example, list costs for items like loading and tearunloading, fuel surcharges, environmental fees or permits, installation, set up, mandatory training, or initial inspection. We also offer preventative maintenance plans where we proactively test systems Identify any parties that impose such costs and provide detailed status reports their relationship to the Proposer. All costs of delivery, installation, start-up, and training are included in the rental price. The only additional charges would be non-standard situations such as construction projects that require specific on findingssite training, safety equipment, and specific equipment (non-marring wheels on forklifts, electric powered, etc.). These can be performed monthlyare identified at the time of the opportunity and costs provided to the members in a proposal before acceptance of the project. * 64 If freight, quarterly, bi-annuallydelivery, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In generalshipping is an additional cost to the Sourcewell participating entity, computer-skilled technicians perform software preventive maintenancedescribe in detail the complete freight, shipping, and hardware preventive maintenance delivery program. Delivery is performed included in the rental cost. This is a significant advantage to purchasing equipment where our competition charges for delivery and installation. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Additional charges are applicable for ocean freight, and quoted per project to the member as part of the proposal for the project. Costs are determined prior to execution of project. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. All transport standard or unique is handled by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processlogistics people in-house. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 83 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products Yes, if installed by or workmanship completed by our personnel. Our warranties cover all products, parts, TKE and labor associated with if we currently maintain the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemequipment under a full maintenance contract. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 84 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed TKE shall neither be required nor obligated to service, make renewals or serviced systems. repairs upon the equipment by reason of negligence, obsolescence, misuse of the equipment, loss of power, blown fuses, tripped stop switches, theft, vandalism, explosion, fire, power failure, water damage, storm, lightning, nuisance calls or by any other reason or any other cause beyond Service Provider's control, except ordinary wear and tear from the commencement date of this agreement or equipment not under TKE service * 45 85 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 86 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaNo, we are not aware of any geographic region where we cannot TKE can provide warranty repair servicesa certified technician in all regions. * 47 87 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we TK Elevator will cover warranty a system service or proposed installed and maintained or under service by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsTK Elevator. * 48 88 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreementNo, we can TKE does not exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, return parts or that is part of a legacy system no longer supported, will be replaced at the client's requestequipment. * 49 89 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers TK elevator is flexible in contract negotiation to meet the need of the member. Below are the four major contract variation, all contract levels meet code compliance. • Bronze • Gold • Platinum • Platinum Premier * 90 Describe, in detail, your approach to providing both maintenance and repair for your units in service. TK Elevator approach to providing both maintains and repair to system under service is both proactive and predictive maintenance. Years of identifying failure rates for individual components gives us the ability to adjust reoccurring maintenance of those component or to replace the components before failure. Unfortunately, in some cases a suite repair will need to be made where a unit is not operating, Because of advanced connected life-safety services our information data base we are well stocked with those components / parts locally and technologies powered by OpenBluenationally to have the unit operational as soon as possible. This suite is combined with our technicians' extensive industry knowledge 91 How does your elevator dispatch system adapt to different trafic patterns and training peak usage time to help ensure improved optimal performance and reliabilityuser satisfaction? We have a 24/7 dedicated dispatch team . Describe in detail your performance standards or guarantees, code complianceincluding conditions and requirements to qualify, claims procedure, and operational efficiency overall structure. You may upload representative samples of customers' fire your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 92 Describe any performance standards or guarantees that apply to your services Please see the attached Sourcewell contract template in regard to the performance standards that are contractually obligated. The MCP that the template is using is an extensive checklist to maintain industry performance standards within industry standards * 93 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Internally we conduct quality audits on sites as well as accountability regarding routing and life-safety systemsmissed visits for units under the MCP. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics operation managers are graded on their performance in providing the contracted services for each unit under their umbrella. Additional quarterly Business reviews are commonly conducted for Sourcewell customers with KPIOs reviewed to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications determine any areas of concern. * Only those Proposer Exceptions to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthlyTerms, quarterly, bi-annuallyConditions, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed Specifications that have been accepted by our Maintenance Technicians. An important part of our maintenance approach is Sourcewell have been incorporated into the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *contract text.
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelYes, for a specified period of time. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemWarranty statement attached. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our Yes, see warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsstatement attached. * 45 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. No * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due There are no geographic restrictions. Our primary service network of repair is through our dealer network. Warranty repairs that are unable to the presence of be performed by our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesdealers would route through our regional service centers. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsOther OEM components are passed through to original OEM. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. NA * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services Service contracts are available as per machine or fleet requirements. Primary contact is dealer network and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote then PTNA Regional Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)Cneter. * 50 What are 53 Describe your payment terms and accepted payment methods. Sourcwell members are invoiced through our dealer network and therefore subject to their payment terms. * 54 Describe any leasing or financing options available for use by educational or governmental entities. See attached gov/educational finance/lease doc. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcwell members are invoiced through our dealer network and therefore subject to their payment terms. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? NO * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting sales, a schedule Upload your pricing materials (if applicable) in the document upload section of values will be outlined your response. Pricing Model documents uploaded for US and agreed to regarding payment intervals throughout the installation processCanada. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure We rely on the manufacturer provided warranties for each product. This is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemper industry norm. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed All products should be used and maintained as per the manufacturer specified guidelines. Usage outside of those guidelines can certainly limit or serviced systemsvoid any stated warranties. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programThis coverage would be dependent on the product sold. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaWe do not directly employ an equipment service team at ▇▇▇▇▇. Instead we work with independent service providers in all 50 states, we are not aware of any but there will be gaps in geographic region where we cannot provide warranty repair servicescoverage particularly in rural areas. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated abovestandard practice, our policy states we will warranty a system installed by our technicians for a period of 1 year from rely on the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by OEM, but we will look at any warranty issue and work with all parties to come to a qualified technician. Different manufacturers may offer their own equipment warranties fair resolution that cover the replacement cost of specific system componentssatisfies our customer. * 48 51 What are your proposed exchange and return programs and policies? According At this time PDMA products are non-returnable due to pedigree concerns, but we allow the specific terms return of each client's agreementalmost any other sealed, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestunopened item within 90 days. * 49 52 Describe any service contract options for the items included in your proposal. As we do not employ an equipment service team, we do not currently offer any service contract options. * 53 Describe your payment terms and accepted payment methods. Our typical payment terms are NET30 and we accept payment via ccard, check, and wire. * 54 Describe any leasing or financing options available for use by educational or governmental entities. We are open to considering financing options for large equipment on a case-by-case basis. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We typically accept Purchase Orders as received by our institutional customers as long as they have payment terms specified. We do not need or provide a specific format for customers to order from ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Astec offers a 12 month / 2000 hour standard warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelcovering all machine types. Our warranties cover all products, parts, Exclusions include wear and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemmaintenance items. Extended warranty options are available. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There The hour and time limitations are no usage limitations in our the only imposed restrictions, 12 month or 2000 hour standard. Extended warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsoffers increased time and hour increments. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel Yes. Travel time and mileage to perform warranty repairs are covered under our warranty programup to a $750 combined maximum cost. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesAstec and its Authorized Dealer Network cover all US States and Canadian districts. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveEngine warranty is serviced by the manufacturer. Astec will assist, our policy states we will warranty a system installed coordinate, and participate with the engine manufacturer when issues occur. All other components of Astec equipment are covered by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsstandard warranty. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange Astec has a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is six month / 1000 hour part of a legacy system no longer supported, will be replaced at the client's requestreplacement warranty. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls Astec Industries offers a suite extended warranty contracts, service contracts are only available at the dealer level. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of advanced connected life-safety your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services and technologies powered by OpenBlue. This suite is combined We will work with our technicians' extensive industry knowledge and training dealers to help ensure improved performance and reliabilityprovide a 48 hour quote turn around time. * 54 Describe any service standards or guarantees that apply to your services (policies, code compliancemetrics, and operational efficiency KPIs, etc.) The members of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics the Astec Technical Assistance Center (ATAC) utilize our Guardian Telematics system to diagnose deficiencies and extend address equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution alerts or fault codes that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findingssignaled wirelessly. These can be performed monthlyissues are communicated with the local dealer in order to quickly diagnose service related items and help maintain the correct parts inventory. * 55 Describe your payment terms and accepted payment methods. PAYMENT TERMS (Direct Sales Territories) Buyer shall pay all invoiced amounts due to Seller, quarterlynet 30 days from the date of Seller's invoice, bi-annually, unless different terms are expressed and agreed to in the [Order]. Buyer shall make all payments in U.S. dollars. " Payment terms may vary depending on the equipment dealer in the given territory. * 56 Describe any leasing or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenancefinancing options available for use by educational or governmental entities. In generaldirect sale territories for both the United States and Canada, computer-skilled technicians perform software preventive maintenanceAstec offers financing and lease options via a third party, DLL. Astec has been aligned with a third party finance institution, DLL Financial Solutions (DLL). Over the (8) year partnership, DLL has provided domestic and hardware preventive maintenance is performed by our Maintenance Techniciansinternational lease and finance options for direct sale territories and floor plan programs for dealer managed territories. An important part DLL has also provided public finance programs for municipalities and other tax exempt entities. Alternative financing options are available and depend on the dealer in the given territory. Multiple dealers within the Astec distribution network have relationships with other financing options such as NCL. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of our maintenance approach is each (as applicable) in the incorporation document upload section of your response. Standard transaction documents include detailed terms and conditions of sale below descriptions and pricing for each line item being purchased, including optional items and warranty (seen in the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEMattached pricing documents). * 50 What 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We do not offer e-procurement. We are willing to accept payments by credit card for parts sales for units in direct sale territories. Payment methods will vary depending on the dealer in the given territory. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. List prices are Net 30 shown for all invoiceseach base unit, as well as each optional item for each model. A flat discount will be applied to manufacturer's list price for each line item (with the exception of extended warranty) in order to reach a final Sourcewell discounted price. When referencing the pricing document attached in this proposal, Sourcewell would apply a 10.5% discount to the list prices shown in the document with the exception of extended warranties. Extended warranty pricing will remain at list price. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule of values percentage discount from MSRP or list, state the percentage or percentage range. The pricing for this proposal will be outlined a 10.5% discount from manufacturer's list price on all base units and agreed options. Discounting will not be applied to regarding payment intervals throughout extended warranties. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Orders for a total of 3 machines would get be discounted at 11% per machine from manufacturer's list price. Orders of 5 machines or more would be discounted at 11.5% from manufacturer's list price. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Sourced goods - Open Market Items will be available to agencies through this contract via our dealers. The prices for these goods or services will be determined between the installation processagency and our dealer, at a fair local market rate. The intent is that these items will be complimentary of, and incidental to the purchase of our equipment. Please note: Astec Industries is not a party in a “Sourced Goods” transaction. These Sourced Goods items will not be included in our contract reporting to Sourcewell. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Freight, start-up, delivery, commissioning training, & additional site prep, i.e. 3rd parts contractors are not included. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight cost is determined by model and destination. All freight is outsourced by third party carrier. Astec can supply model dimensions and weights upon request for any configuration of any model * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Astec will provide freight to any US port of choice for units going into HI and AK. Customers are responsible for barge or ocean vessel bookings and inland freight to final destination. Astec can deliver directly into Canada. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Freight costs can be influenced by availability of the requested unit in local dealer inventory. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties Warranties will cover all products, parts, and labor associated with within the ▇▇▇▇▇▇▇ Controls Fire specified warranty period. Optional Protection LP installed or serviced systemPlus extended warranties are also available for increased protection and peace of mind. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See DocumentsAttached Warranty Statements) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no Customary to the manufacturing industry, usage limitations in our such as; length of time or number of months (i.e. 12 or 24 months) and/or the number of hours (i.e. 2000 hours). Protection Plus an optional Manufacturer's Warranty would also follow the aforementioned number of months/hours methodology. Other limitations or circumstances that would restrict or otherwise create warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemslimitations are; abuse, unauthorized alterations; damage; environmental conditions, inadequate maintenance, adjustments, normal wear/tear, consumable items, unauthorized repairs, rentals/loaner units, diagnostic time, freight charges, project/job loss, and clean up time. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel Travel time and mileage for technicians will not be covered to perform warranty repairs are covered under our warranty programrepair. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-Bobcat Company has over 1,400+ independently owned district offices and authorized dealers throughout North America. There are multiple dealers or enterprise locations within each state/province that will stand ready to perform service and warranty work to best serve the government customers. Any remote locations that provide a challenging warranty or service situation, we are not aware of any geographic region where we cannot provide warranty repair services. Bobcat Company will work with the nearest dealer enterprise to customize solutions that will meet and/or exceed the customers' expectations * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we Warranty service for any items made by other manufacturers or not manufactured by Bobcat Company will be passed on to the original equipment manufacturer. Note: all products currently offered in response to this RFP will be covered by the warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsBobcat Company. * 48 51 What are your proposed exchange and return programs and policies? According Exchange and returns rarely occur, however in the event that the situation(s) should arise, Bobcat Company will work with the customer on a case-by- case basis. It is Bobcat Company's intent to create a world class customer experience and will work diligently with the specific terms of each clientcustomer(s) and dealer(s) to quickly provide resolution and minimize any disruption in the customer(s) operations. Bobcat Company is a build to order manufacturer and In the event that a unit is shipped and delivered to an ordering entity and it is discovered that the unit does not meet the customer's agreementintent and the unit was quoted and ordered per the ordering entity requested specification or request for quote and a formal purchase order or signed quote was initiated, we can exchange built and shipped, Bobcat Company may request up to a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at 30% restocking fee to cover the client's requestadditional transportation and costs associated with moving/reselling the unit ordered by the government customer/entity. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇Customized service plans/contracts are available and will be only offered by the Bobcat® independently owned and authorized dealers. Customized service plans/contracts may include (*not an all-inclusive list) preventative maintenance plans, service interval plans, high utilization plans, or plans designed to meet unique customer needs. If so, chosen by the customer, service plans/contracts through the Bobcat® authorized locations can be quoted and ordered in conjunction with contract items * 53 Describe your payment terms and accepted payment methods. Net 30. No prompt payment discounts are currently offered. Acceptable payment methods are check, ACH, EFT, and credit card. In the event of delinquent customer payments, Bobcat Company reserves the right to charge the customer interest on the delinquent invoices up to but not to exceed 10%. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Bobcat Company does provide competitive leasing, tax free municipal leasing and other financing options for various terms, which are available through the corporate headquarters, authorized dealer locations, or other third-party financing organizations such as; ▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliabilityFargo, code compliancePNC, Synchrony, and operational efficiency NCL Government Capital. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of customers' fire each (as applicable) in the document upload section of your response. Our standard transaction documents include quote templates with itemized costs to include the equipment, factory installed options, attachments, dealer installed parts, freight, Dealer PDI, Dealer Assembly charges, and lifeany other associated costs with the transaction. Quote date, time, quote number, Agency Name, Point of Contact information, delivering dealer, and ordering instructions will be displayed at the top of the quote. Sourcewell Contract numbers will be clearly displayed within the footer of the quote. (see US and Canada Samples) Invoices will reflect the itemized quote making it easy for the customer to cross reference. (see attached sample invoice) * 56 Do you accept the P-safety systemscard procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Bobcat Company and its dealers will accept government purchase cards to satisfy payment requirements. • Rapid Although it is not common practice currently, Bobcat Company and its dealers reserve the right to charge the applicable credit card fee that is appropriate and coincides with the amount of purchase. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. The Bobcat Company pricing model will be ceiling based beginning with a specified percentage discount off manufacturers suggested list price by product or product category. (See Bobcat Company Price Pages attached) (Canadian pricing can be calculated by adding the current exchange rate and any applicable tax). * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Ceiling based discounts will begin at 16% off manufacturers suggested list price and issue resolution through Remote Service Support • Predictive Diagnostics may range up to diagnose deficiencies 34% off manufacturers suggested list price depending on product model or product line and extend equipment life • Connected systems providing automatic notifications is dependent on corporate dealer programs, overstocked inventory, manufacturing capability, market share, and competitive benchmarking. Throughout the term of the contract, Bobcat Company may offer additional discount incentives pertinent to helping prevent system failures • 24/7 monitoring manufacturing pressure, discount programs, overstocked inventory, and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap market share opportunities. (SaaS) solution See attached Bobcat Company Price Pages). * 59 Describe any quantity or volume discounts or rebate programs that provides a centralized platform for building compliance data 1-5 year plans you offer. Quantity or volume discounts are available. We cover parts Ex. Purchase order transactions that contain multiple units of a product category or product model with factory installed options and attachments of quantities of 5 or more may receive a more favorable discount consideration beginning with 1% additional discount and/or freight cost reductions if available through corporate programs. Throughout the term of the contract, Bobcat Company may offer additional discount incentives pertinent to manufacturing pressures, discount programs, and market share opportunities * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Bobcat Company will allow for “sourced” goods/products or related services or “open market” items or “nonstandard options” to be itemized and offered on Sourcewell member quotes and orders. Such items may be offered at the dealer price plus 24%. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional total cost of acquisition may include items such as manufacturer freight and destination charges, applicable state and local sales tax, dealer assembly/installation charges, set up, pre- delivery inspections, document fees, finance fees, insurance costs, environmental disposal costs, material surcharges, fuel surcharges, fuel tank fill, transfer costs, freight forwarding costs, air freight costs, dealer final destination charges, training, service plans/contracts, warranty escrow, extended warranty or Protection Plus. Pre-delivery Inspection and Installation Costs are associated with the local independently owned and authorized Bobcat® dealership shop and labor for normal wear and tearrates. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly* 62 If freight, quarterly, bi-annuallydelivery, or annually based shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight costs and/or destination charges (varies by product type, size and weight) from the factory to customer delivery address will be itemized on the quote and paid by the customer, unless otherwise agreed. Depending upon your needsproduct mix being delivered and end customer delivery address, there may be a combination of freight, destination charges, fuel surcharges, and dealer delivery charges. ▇▇▇▇▇▇▇ Controls Maintenance Plan Units will distinguish between hardware be shipped from the factory to the nearest assigned dealer for pre- delivery inspection and software preventive maintenanceparts/accessory installation unless unforeseen circumstances warrant a change to this procedure. The dealer will be responsible for making contact with the end customer to arrange final delivery within the appropriate delivery times determined by the customer. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. In generalsituations where delivery is to be made to Alaska, computer-skilled technicians perform software preventive maintenanceHawaii, remote parts of Canada, or any offshore delivery the customer will be responsible for the additional freight, air freight, sling load, barge, fairy, 3rd party freight forwarding charges, and hardware preventive maintenance any required insurance needed while in transit. Additional charges will be reviewed by the customer prior to order, and it is performed by our Maintenance Technicians. An important part of our maintenance approach is customary for Bobcat Company to work with the incorporation of customer throughout the individual security system's preventive maintenance requirements as sales/delivery process meeting the desired delivery method specified by the original equipment manufacturer (OEM)customer. * 50 What are 64 Describe any unique distribution and/or delivery methods or options offered in your payment terms (e.g.proposal. Other than the aforementioned methods of delivery, net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, if a schedule of values unique delivery situation were to arise Bobcat Company will be outlined work closely with the customer to provide the most efficient and agreed to regarding payment intervals throughout the installation processcost-effective methods. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our DeBourgh warranties cover all productsproducts manufactured by DeBourgh for the lifetime of the product in in the location of its original installation. The warranty does not cover parts and products not manufactured by DeBourgh, partssuch as locks or benches, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policiesas they have their own, metrics, KPIs, response times, up-time guarantees, etc.)separate warranty. A schedule representative sample of values our limited lifetime warranty is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible partiesattached. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations limit restrictions as long as the lockers are in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed their original place of installation and with the original owner. Not covered is damage due to deliberate destruction, vandalism, damage done through shipping or serviced systemsdamage resulting from faulty installation. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due DeBourgh has the ability to the presence of our company-owned district offices throughout provide a certified technician to perform warranty repairs across North America. Because DeBourgh lockers have such a low lifecycle cost, we warranty issues are not aware of any geographic region where we cannot provide warranty repair servicesvery rare. Sourcewell members in North America are serviced by our dealer network, authorized representatives, and partners. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveWarranties for items such as locks and benches have their own warranties and are such passed on to the customer. Although this is the case, our policy states we will DeBourgh handles the warranty a system installed by our technicians for a period of 1 year requests from the date customer typically for ease of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsprocessing. * 48 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that canLockers may not be repairedreturned, or that is part as they are often custom-built, however, in some circumstances a limited number of non-painted replacement parts and benches/pedestals may be returned for a legacy system no longer supported, will be replaced at the client's request25% restocking fee. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite Pursuant to our lifetime limited warranty, no service contracts are necessary as service is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliabilityincluded as needed, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance which is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)rare. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices30. * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? DeBourgh will work with any national cooperative leasing program. DeBourgh does not offer it's own financing or leasing program. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Typically, a schedule of values DeBourgh dealer will request pricing for a project that will be outlined utilizing Sourcewell at the customer's request. DeBourgh provides a price to the dealer, who is responsible for installation and agreed project management services. The proposal is tagged in DeBourgh's CRM ensuring it is followed as a Sourcewell project from start to regarding payment intervals throughout finish. DeBourgh also provides, sometimes with the installation processcustomer's direct input, the Sourcewell threshold cap price. The customer usually requests a letter from the dealer and DeBourgh an authorization to execute the contract on behalf of DeBourgh. Once DeBourgh has supplied this letter, the customer issues a purchase order to the dealer for the entire project. That PO is given to DeBourgh to ensure the agreed-to price is compliant with the established threshold cap price. The customer's PO is used to process the reporting to Sourcewell, where DeBourgh remits the 2% administrative fee on a monthly or quarterly basis. The Sourcewell tag is followed all the way through order processing and project management to ensure a project does not ship without proper processing of the Sourcewell fee. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 44 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemYes. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Yes. Blauer warrants that every product we produce will be free in defects in materials and workmanship for a specific period of time according to the product category. Our uniform shirts, pants, sweaters, job shirts, and safety vests are no usage limitations in our covered for a period of one year from date of purchase. Our outerwear and rainwear products are covered for a period of three years from date of purchase. Our footwear, base-layer, duty bag, and accessory line is covered for a period of 120 days from date of purchase. Blauer's warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed coverage does not include normal wear and tear from use, misuse, or serviced systemsimproper laundering and care. * 45 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage N/A. Warranty service claims are coordinated through local stocking distributors or directly with Blauer's customer service staff, who coordinate shipment of items in question to perform warranty repairs are covered under our warranty programBlauer's distribution center for evaluation. * 46 47 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of N/A. Warranty repair is provided by Blauer either at our company-owned district offices throughout North America, we stocking distributor locations or at our distribution center. Field technicians are not aware of any geographic region where we cannot provide utilized for warranty repair servicesof uniform items. * 47 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. N/A * 48 49 What are your proposed exchange and return programs and policies? According In addition to the specific terms our standard warranty service, Blauer offers exchanges and returns of each client's agreement, we can exchange a faulty piece unused products in their original packaging and with all labels and hangtags intact within 30 days of equipment or system component under warranty for its current equivalentpurchase. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestShipping and handling charges apply. * 49 50 Describe any service contract options for the items included in your proposal. ▇Blauer's proposal includes customization of our products. Typical customization options include hemming, alterations, lettering, application of emblems, application of equipment tabs, addition of striping and braids, addition of pockets, and addition of epaulets. While not included in our proposal pricing, ▇▇▇▇▇▇ Controls offers is willing to consider requests from participating entities for uniform rental and cleaning services. Such services would be negotiated and subcontracted through a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliabilitylocal, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, authorized distributor or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)service provider. * 50 51 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoicesdays. * 52 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? No. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Blauer will utilize a schedule hybrid model whereby we designate local, stocking distributors for sales and service to Participating Entities as available and appropriate, and a direct sales and service model for situations in which a local, stocking dealer is not available or able to provide excellent service. When sales and service are subcontracted through a local distributor, we will require the distributor to provide Blauer with a monthly report of values their sales to each participating entity. The report will indicate both unit and dollar sales by entity. * When sales and service are provided directly by Blauer to participating entities the monitoring and reporting of quarterly sales will be outlined and agreed done directly from Blauer's ERP system. Each participating entity will be assigned a customer number in Blauer's system to regarding payment intervals throughout the installation process. *enable tracking of sales by entity.
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Yes * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. Yes * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. No * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveYes, our policy states we will all warranty a system installed claims would be handled by our technicians for a period of 1 year from Mondo's Technical department in partnership with the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsOEM. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. N/A * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). None * 50 What are 53 Describe your payment terms and accepted payment methods. Prepayment on Delivery, N30,N60,N90 depending on customer credit terms Accepted payment - Check, Wire, Direct Deposit * 54 Describe any leasing or financing options available for use by educational or governmental entities. We do not offer leasing or financing options at this time. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. In the document section of the response, you will find several documents related to our ordering process. The forms uploaded include: Mondo Order Form, Shipping Instructions and Order Progression, Customer Guidelines and New Account form for both Canada and US * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We do not accept the P-card as a form of payment at this time. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our pricing model is based off of a not to exceed price list. Our certified dealers will provide an exact pricing proposal based off of customers unique needs. Please see price list provided. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. The proposal provided to the customer will represent a 5-10% discount percent off standard pricing. * 59 Describe any quantity or volume discounts or rebate programs that you offer. Quantity discounts are provided in our price list. * 60 Propose a method of values will facilitating “sourced” products or related services, which may be outlined referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Certified dealers have access to open market items that can enhance our product offering. These items can be supplied on a cost plus basis not to exceed 25%. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and agreed their relationship to regarding payment intervals throughout the installation processProposer. Aside from freight, our price list is all inclusive for product offering. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight quotes are provided to customer at the time of initial quote based off of current freight rates. Options are provided to include expedited, standard or most economical. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Our Transport team works diligently to ensure customers are provided with all relevant shipping information especially where there maybe challenges. Freight quotes are provided to customer at the time of initial quote based off of current freight rates. Options are provided to include expedited, standard or most economical. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. N/A *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 45 Do your warranties cover all products, parts, and labor? Our Warranty covers products and parts. Detailed warranty structure is set forth information specific to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with each product offered can be found in the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemattached documents. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. N/A * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Warranty does not cover travel time and mileage to perform warranty repairs are covered under our warranty programexpense. * 46 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we All geographic regions are not aware of any geographic region where we cannot provide warranty repair servicescovered. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we Warranties will warranty a system installed by our technicians for a period of 1 year from be passed on to the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer. * 48 50 What are your proposed exchange and return programs and policies? According Crafco will only accept the return of products that have been authorized in writing in advance, and proof of purchase is required. Not all purchases are returnable. This is a Return Policy for non-warranty claims. Refer to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under product data sheet for information about warranty and claims for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestwarranty reimbursement. * 49 51 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services N/A We do not offer service contracts. * Describe in detail your performance standards or guarantees, including conditions and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training requirements to help ensure improved performance and reliabilityqualify, code complianceclaims procedure, and operational efficiency overall structure. You may upload representative samples of customers' fire your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services Crafco warrants that all Crafco products meet applicable ASTM, AASHTO, Federal or State specifications at time of shipment. * 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) All Crafco Service Centers and life-safety systemsdistributors work on a first come, first service basis for equipment service. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics Exceptions are made when an emergency occurs. Crafco is committed to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are availablecustomer satisfaction. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part have a policy of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)addressing any customer issues within 1 business day. * 50 What are 54 Describe your payment terms and accepted payment methods? Net 30 Days – Credit Card and Wire Transfer. * 55 Describe any leasing or financing options available for use by educational or governmental entities. Sourcewell awarded NCL, and other agency preferred financing. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Per our current Sourcewell Contract, attached in the Standard Transactions section is the worksheet and quote which will be used if awarded this Sourcewell Contract. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Crafco accepts P-Card procurement and payment process at no additional cost. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Product Category Discount. Pricing lists are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processattached with related discounts noted. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelNew buildings purchased are covered; products, parts, labor, for one year from the date of manufacture. Our warranties cover all Leased buildings are covered for the term of the lease for products, parts, and labor associated with as described in the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. uploaded warrantee Service Guide * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There We expect the buildings to be used for the purpose stated by the customer. The following items are no usage limitations not included in our warranty system your Lease Agreement and such services are not provided by Mobile Modular : janitorial services, HVAC filter replacement, HVAC coil cleaning, light bulb replacement and pest control. Customer is responsible for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed damages caused by theft or serviced systemsvandalism, accidents, negligence, improper maintenance, failure to report water leaks in a timely manner, extreme weather, or acts of God. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaWe will provide service in all regions that we sell, we are not aware of any geographic region where we cannot provide warranty repair services. lease, and install buildings * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states We will provide service for all products we will warranty a system installed by our technicians for a period provide regardless of 1 year from who the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsOEM is. * 48 51 What are your proposed exchange and return programs and policies? According We will correct any building issues while the building is in place during the lease term. Depending on the circumstances a mid-term return is subject to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. an early return fee * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services We offer; furniture and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge office equipment and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are availableappliance rental. We cover parts and labor for normal wear and tearhave an optional HVAC system maintenance service. We also offer preventative maintenance plans where we proactively test systems provide a design service for custom engineered building and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenancefoundation plans. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). some areas we can offer permitting services * 50 What are 53 Describe your payment terms and accepted payment methods. We accept checks, ACH transfers, and P-cards. Payment terms are net 30 from invoice date. Building sales are subject to credit check and typically we invoice 25% upon order, 65% when ready to ship, and 10% as a final bill when the owner has beneficial occupancy. Lease invoicing is line item invoicing per scope of work, typically when installation is complete (one time cost), Monthly lease invoicing for rental, and final invoicing for the teardown and return (one time cost) at the end of lease * 54 Describe any leasing or financing options available for use by educational or governmental entities. We offer in house lease rates based on the lease term. We offer third party finance company lease to purchase options * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. See the uploaded Standard Documents; Lease Terms and Conditions, Supplemental Lease Terms and Conditions, Sale Terms and Conditions, Supplemental Sale Terms and Conditions * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We offer P-card payments at no additional fee * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our uploaded not to exceed Sourcewell pricing matrix has leasing rates established through our software system pricing tool that is based on market conditions, specific product utilization data, size and volume of business as a class of customer, win/loss ratios, and many other pertinent data inputs. The method used to establish pricing levels 2% to 25% below our standard rates for this Sourcewell RFP is as follows: System inputs were (1) customer category, high volume customers; Large commercial contractors (our lowest price category)? Payment terms are Net 30 , (2) size of customer we input large (produces lowest price in the size category), (3) After the two price discount in steps 1&2 our pricing system allows an additional sliding scale price choice; Optimum (highest price), Target (mid-level price), and Minimum (lowest price available) We input at or near minimum to produce the submitted NTE price lowest final price available for all invoicesSourcewell Participating Entities. For contracting salesbuilding purchases, floor plan modifications, deliveries/transportation, foundations (except standard Block & Level), site preparation, custom installation, ancillary construction, utility development and connections, low voltage systems, structured cabling, servers and equipment, we use RSMeans (regionalized pricing system) plus 17% markup (the same system and rate approved in our Federal GSA Contract) * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. Our uploaded not to exceed Sourcewell pricing matrix represents a discount range of values 2% to 25% discount from our standard pricing levels. * 59 Describe any quantity or volume discounts or rebate programs that you offer. Quantity and volume discounts are negotiated on a case by case basis. We offer negotiated volume rebate programs starting at $500K in yearly revenue volume and up. The additional discounts range from 2% to 5% * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Sourced products or services can be provided at cost plus 17% or priced via the RSMeans regionalized pricing system plus 17% markup * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Sales/Use tax and Personal Property Expense (PPE) fees will be outlined and agreed to regarding payment intervals throughout an additional cost based on the installation processlocation unless we receive a valid tax exemption certificate. Local permit fees if required. Site security access training for installation crews if required. Return cleaning fees * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. N/A * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Can be provided at cost plus 17% or priced via the RSMeans regionalized pricing system plus 17% markup * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. N/A *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure Yes. Warranty document is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemuploaded. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. No * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to Warranty repairs are provided as factory direct or through one of the presence of our company-owned district offices throughout North America, we are not aware of (7) dealer partners' service departments. We also work very closely with any geographic region where we cannot provide departments' with their own internal service facilities and will facilitate a warranty repair servicesthrough their service techs, supported with guideance from our warranty department. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we We will warranty a system installed by our technicians for a period of 1 year from the date of assist the customer beneficial usewith facilitating these repairs or parts replacement. Service parts carry a 90 day warranty from In most cases we are able to expedite these processes much quicker then the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover customer has the replacement cost of specific system componentsability to. * 48 51 What are your proposed exchange and return programs and policies? According We will replace the defective component. Depending on the requirements of the component manufacturer and their warranty, the defective item may be requested to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty be returned to us for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestproper processing. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers We do offer a suite of advanced connected life-safety services service contract that is tailored to the customers specific needs and technologies powered by OpenBluea fee is then incorporated into the customers proposal. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance Recent programs have generally been for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 the first year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)only. * 50 What are 53 Describe your payment terms (e.g.and accepted payment methods. We offer a chassis prepay option but otherwise do not require any percentage to be paid up front. Balance or 100% is due upon acceptance of the remounted ambulance, net 10paid prior to its departure from our facility. Check, net 30)? Payment terms Cashier's Check, or wire transfer of funds are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding the acceptable payment intervals throughout the installation processmethods. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed Yes, a Yeadon Dome will be covered by our personnel. Our warranties cover all products, partsstandard warranty, and labor associated with like any building, individual components will be covered by the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details warranties of the service or product being provided, outlines timelines, billing, and responsible partiesmanufacturers. There are standard communication and response time protocols (See Documents) Supporting documents Attached. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. NA * 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to the presence of No our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicescoverage has no Geographic exceptions. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, We will assist our policy states customers in receiving claims made on any of our partner manufactures. Under our standard warranty we will warranty also travel to the site to help assess and validate a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsclaim. * 48 What are your proposed exchange and return programs and policies? According Yeadon delivers and installs or coordinates installation of all necessary equipment and materials to the specific terms of each client's agreement, we can exchange satisfy a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestvalid claim. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls Yeadon offers a suite of advanced connected lifemulti-safety services and technologies powered by OpenBlueyear service plans. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)Supporting document attached. * 50 What are your payment terms (e.g., net 10, net 30)? Payment Yeadon Standard terms are Net 30 for all invoicescalled out on every proposal and contract unless are: contract 30% upon commencement of fabrication 15% upon shipment 5% hold-back due upon substantial completion * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? NA * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, a schedule of values indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members’ purchase orders. Yeadon sales are entirely direct. We will be outlined able to show, at any time, current Sourcewell quote activity and agreed to regarding payment intervals throughout the installation processwin/loss sales reports. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 50 Do your warranties cover all products, parts, and labor? Our warranty structure Yes. From one side, Parkunload's proximity sensors have a three-year warranty, according to the current legislation. On the other hand, Parkunload platform is set forth commercialized with a SaaS fee, which also includes software and platform warranties, according to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemSLA. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 51 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There No, there are no usage restrictions or limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsthat adversely affect coverage. * 45 52 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage No. Parkunload only requires a Bluetooth proximity sensor (beacon) attached on the road sign delimiting each smart loading zone. In case of technical issues, there is a stock of Bluetooth sensors on site, or Parkunload's customer service can post them to perform warranty repairs are covered under our warranty programthe city services that maintain the road signs. * 46 53 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaNo, we there are not aware of any geographic region where we cannot provide no restrictions regarding warranty repair servicesrepairs. * 47 54 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated abovepart of our proposal, Parkunload will provide a warranty service for items made by other manufacturers. In our policy states we will warranty a system installed by our technicians for a period of 1 year from case, it included the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsBluetooth Low Energy proximity sensors (beacons). * 48 55 What are your proposed exchange and return programs and policies? According Cities or Universities that participate in Sourcewell's contract may return Bluetooth proximity sensors to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that Parkunload if there is part of a legacy system no longer supported, will be replaced at the client's requestany technical issue. * 49 56 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers There is a suite standard contract with the standard customer service level described in the project and marketing plan section, as well as in the uploaded documentation. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of advanced your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 57 Describe any performance standards or guarantees that apply to your services Parkunload is an innovative digital platform to regulate, control, monitor and analyze “Smart Loading and Delivery Zones” (S+LDZ) to accelerate the shift towards Sustainable City Logistics, based on a patented parking control method: • The city deploys or appends a new road sign with Parkunload's Bluetooth proximity sensor that delimits each S+LDZ, which indicates zone code, parking conditions and instructions to get a valid proof-of-parking, using ONLY DIGITAL means, mainly Parkunload mobile application for smartphone or connected lifecar. • Parkunload app automatically detects closest S+LDZ via Bluetooth and displays variable (rather than static) parking permit and max time for the selected vehicle, according to city current context. • Drivers should start a parking session on arrival and stop it when leaving, which can be checked by parking enforcement agents by using another app. • Parkunload is an excellent source of Big Data providing parking availability patterns in S+LDZ, to optimize the scarce on-safety street parking for last mile deliveries. Parkunload also digitally manages other types of free-of-charge time-limited parking zones, like delivery zones, pick-up zones, pharmacies, authorized only, residents, and park & ride, among others. Parkunload believes that the curb side management should be digital, variable, and dynamic, based on several criteria and in the city context. Parkunload also promotes a shared-used of the curb side by commercial and private activities to optimize such as scarce resource such as on-street parking zones. * 58 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Parkunload platform provides a great impact managing smart parking zones towards sustainable curb side management for several activities such as city logistics, urban freight, deliveries, pick-up zones, residents, local business, or pharmacies. Parkunload achieves outstanding operational and technologies powered environmental KPIs in the curb: • Higher parking rotation and availability during peak hours (+30%). • Reduction of illegal parking: overstaying or lack of permit. (-50%). • Reduction of double parking and circling for parking. • Reduction of traffic congestion and average Km per delivery. • Reduction of air pollutants and noise. • Big Data collection to analyze parking patterns in the curb. • Variable and dynamic parking rules, rather than static. • Reduction of labor stress from drivers and higher productivity. Parkunload also enables to manage parking rules in the curb based on vehicle emissions: • Variable parking conditions based on vehicle emissions badge. • Regulation of smart parking zones within Low Emissions Zones. • Dynamic parking rules during temporary pollution episodes or emergencies. * • Making data-driven decisions based on Artificial Intelligence (AI). • Improving the well-being and health of citizens and drivers. Main selling points and advantages of Parkunload are as follows: • Extremely easy-to-deploy (just road sign with a Bluetooth sensor) • Requires one sensor per smart zone (4-5 parking spaces) • Very cost-effective with high ROI for cities and parking authorities. • Universal, Durable and Scalable (based on Bluetooth Low Energy devices compatible with any smartphone) • No additional network required (based on driver's smartphone data link 4G/5G) • Advanced user interface (app for drivers). Excellent user experience 4,9/5. • Estimated real-time occupancy level. • Enables dynamic parking regulation. • Easier to enforce by OpenBlueparking officers. This suite • Compatible with enforcement car system. Parkunload is combined open to collaborate with other entities to complement our technicians' extensive industry knowledge and training or their solution. For instance, with parking occupancy sensors or camaras, as well as by integration anonymized big data to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and lifecity planners to optimize on-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *street parking.
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Class I, II, IV and V warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel3 years / 4,000 hours Comprehensive (i.e. forklift and powertrain) parts and labor. Our warranties cover all products, Class III and VI - Parts and Labor for the first 90 days (1 year / 1,200 hrs. on parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed Operator abuse and lack of proper per manufacturer's maintenance guidelines would be the biggest concern. Extreme work environments, e.g. highly corrosive areas, extreme heat or serviced systemscold beyond component ratings could affect coverage though we try to qualify applications up front. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time Class I, II, IV and mileage V allows One Way One Hour Travel per repair. Up to perform warranty repairs are covered under our warranty program4 hours of labor may be reimbursed when appropriate for travel, in e.g. in cases where the customer is in a remote location. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesNo. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveFor items that we the factory install on the original sale, these would be covered under warranty. Special attachment options, forklift batteries and other items we typically purchase through 3rd parties would be warranted under those parties' warranties, but they could be filed through our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentslocal Hyundai dealer. * 48 51 What are your proposed exchange and return programs and policies? According We do not have a written policy for exchange or return; however we take into consider each situation to see how best to resolve any issues to the specific terms of each clientcustomer's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestsatisfaction. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services Preventive Maintenance and technologies powered by OpenBlueFull Maintenance contract options are available through our local dealer network. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part Many of our maintenance approach is the incorporation dealers can work on other types of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)mobile equipment, which could be added to these types of contracts. * 50 What are 53 Describe your payment terms (e.g., net 10, net 30)? Payment and accepted payment methods. Standard terms are Net 30 days, but longer terms are available to Sourcewell members upon request and based upon credit worthiness. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Yes. We have a variety of leasing options available through various vendor partners; and we can also work with Sourcewell associated financial vendors. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Dealer quotes include our Sourcewell contract #091520-HCE. Invoices also are to include our contract # and both quotes and invoices are submitted when we receive the orders. Based on the equipment sell price, we enter the calculated Sourcewell fee amount into our SAP order system. At the end of the quarter, we pull up any orders that have this Sourcewell fee assigned, and we gather the information (quotes/invoices with customer information) to build our Quarterly Sourcewell Report. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Most if not all invoicesof our Sourcewell forklift sales have gone through our dealers who are likely not set up P-Card Payment. Payment by wire or check is our standard methods of payments and would be the same for our dealers. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Product Category Discounts: For Classes I, II, IV, and V, we are providing a threshold price model of List Price less 30%. For contracting salesClasses III and VI, we are providing a schedule threshold model of values will Dealer Net + 10% * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. For all Hyundai Class I, II, IV models and Class V models - List Price less 30% For Class III and VI products, threshold price would be outlined Dealer Net +10% For Industrial Batteries and agreed Chargers, Attachments and other products sold via 3rd party, threshold price would be Dealer Net + 10% * 59 Describe any quantity or volume discounts or rebate programs that you offer. Quantity Orders of 10+ units would receive a 1% additional discount provided the units are ordered at the same time. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to regarding payment intervals throughout as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. For Industrial Batteries and Chargers, Attachments and other products sold via 3rd party, threshold price would be Dealer Net + 10% We would also suggest our dealers provide a discount of 15% on rentals and a discount of 10% off their labor published labor rates, to Sourcewell members. * 61 Identify any element of the installation processtotal cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Inbound freight, Pre-Delivery Inspection, local delivery, which would be charged by our selling dealers. PDI costs may vary from market to market with a typical PDI taking 2-3 hours labor. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Yes * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. No * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. No * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. * 48 What are your proposed exchange and return programs and policies? According to Not Applicable. Designs must be approved by the specific terms client before moving forward with construction. Construction aspects of each client's agreement, we can exchange a faulty piece of equipment or system component the project fall under the company warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestand high-quality standards. * 49 48 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems grand opening event services, which include; professional skate demos, giveaways, social media outreach. As well as fundraising and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)grant writing assistance. * 50 49 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoicesWe will bill on a percentage of completion basis unless the client request otherwise. * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? ▇▇▇▇▇▇▇ has discussed financing options with National Cooperative Leasing (NCL) to offer Sourcewell members finance solutions. NCL is a current Sourcewell member as well as a leading name in municipal financing solutions. If Artisan is awarded the Sourcewell contract, NCL traditional leasing and financing programs can be offered along with custom-designed options. NCL nor Artisan have any ownership or control between them. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. After the client and Artisan have agreed upon scope and terms, a schedule of values purchase order will be outlined created. This purchase ordered will have the Sourcewell contract number listed, this will be logged into our accounting system. Allowing us to pull reports in real-time, in regards to projects with a sourcewell contract. Projects may require an additional agreement between Artisan and agreed the client to regarding payment intervals throughout the installation processaddress project-specific items such as prevailing wage, bonding requirements, etc. Not only will we easily be able to report sales quarterly, but also are able to generate sales reports at any given time if requested by sourcewell. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelYes. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Standard warranty policy terms are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsbased on 12-month from date of first being placed into service. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician No. Mobile equipment warranty terms do not include travel time or mileage considerations. Equipment would need to be brought to a branch or authorized service center, otherwise travel time and mileage to perform warranty repairs are covered under our warranty programwould be charged. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to We cover all areas of the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesUnited States and Canada. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveFor non-McNeilus product installed and sold with a new unit, our policy states we will McNeilus warranty a system installed by our technicians for a period of 1 year from is limited to proven defects related to the date of installation. Otherwise, this would be passed on the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsOriginal Equipment Manufacturer. * 48 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange We do not offer returns or exchanges on whole goods. Standard parts may be returned with a faulty piece of equipment or system component under warranty for its current equivalentrestock fee. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, Custom parts will be replaced at the client's requestevaluated to be returned on a case by case basis. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers McNeilus will work with the Sourcewell member as requested to customize a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training service contract tailored to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is fit the incorporation needs of the end user. Pricing is determined as related to each customer's individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)requirements. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 * 51 Do you provide leasing or financing options, especially those We offer municipal financing via referrals through three of the financial options that schools and governmental entities may need to use institutions in our bank group. in order to make certain acquisitions? Those are: Banc of America Leasing and Capital, LLC ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇., ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇, Senior Vice President T 214.209.7389 F 312.453.4526 ▇▇▇▇▇.▇▇▇▇▇@▇▇▇▇.▇▇▇ PNC Equipment Finance ▇▇▇ ▇▇▇▇▇, Vice President ▇▇▇ ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ (M) ▇▇▇-▇▇▇-▇▇▇▇, (O) 1-800-811-4796 ext. 2 (F) ▇-▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇.▇▇▇▇▇@▇▇▇.▇▇▇ PNC Equipment Finance ▇▇▇ ▇▇▇▇▇, Vice President * ▇▇▇ ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ (M) ▇▇▇-▇▇▇-▇▇▇▇, (O) 1-800-811-4796 ext. 2 (F) ▇-▇▇▇-▇▇▇-▇▇▇▇ ▇▇▇.▇▇▇▇▇@▇▇▇.▇▇▇ ▇▇▇▇▇ Fargo Equipment Finance ▇▇▇ ▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇ , Account Manager Phone ▇▇▇-▇▇▇-▇▇▇▇ | Cell ▇▇▇-▇▇▇-▇▇▇▇ | Fax ▇▇▇-▇▇▇-▇▇▇▇ | MAC N9300- 100 Email ▇▇▇▇.▇.▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ Additionally, We also partner with National Cooperative Leasing (Sourcewell Contract #032615-NCL) for all invoicesturnkey packages best suited to municipal leasing opportunities. 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, a schedule of values indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. All orders for McNeilus products will be outlined handled by the Regional Sales Manager for the territory, working with the Municipal Specialist to identify the Sourcewell member's equipment needs. Once all requirements have been determined, the Regional Sales Manager will accept a purchase order from the Sourcewell member, complete all necessary paperwork, and agreed place the order. Once the order is placed, the Municipal Specialist will ensure that all sales are recorded and reported to regarding the Sourcewell Contract Administrator. * 53 Do you accept the P-card procurement and payment intervals throughout process? If so, is there any additional cost to Sourcewell Members for using this process? We do not accept P-Card for orders at this time. * Provide detailed pricing information in the installation processquestions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. The pricing model that McNeilus is applying to this RFP will be a combination of a percentage discount for whole goods and options, and line item pricing for parts, rentals, and chassis . This approach best suits the end user/Sourcewell member as it provides an easy to understand pricing for the product that they are seeking, while providing them the extensive array of options to add to customize their RCV to their specific needs, regional requirements, and technology needs. The volume of options McNeilus offers (tens of thousands) does not make it user friendly or in the best interest of McNeilus to publish. McNeilus manufactures thousands of RCVs and the majority are unique compared to the next. The combination approach provides a basis to start with a published contract price with the flexibility to customize options with an established discount. *
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Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelthe standard manufacturer's warranty for one year and covers product and parts only. Our warranties It doesn't cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemlabor. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsAs long as the product has been used under normal classroom conditions, it is covered by the standard manufacturer's one-year warranty. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician We provide products, if a customer is not satisfied with our product we allow for returns and/or exchanges. Our warranty doesn't cover the expense of technicians' travel time and mileage to perform warranty repairs are covered under our warranty programrepairs. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due ▇▇▇▇▇▇▇▇'s bid is for the United States, not Canada. Customers are requested to contact our Customer Service Department (800 334-5551) to determine where to ship an item for service. Technicians will not come to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide facility to perform warranty repair servicesrepairs. Product will be replaced or returned to the manufacturer for repair. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we Carolina stands by all products sold by the company. Customers should contact Carolina for all warranty issues (800 334-5551). ▇▇▇▇▇▇▇▇ will warranty a system installed by our technicians for a period of 1 year from the date of work with the customer beneficial use. Service parts carry a 90 day to determine how to proceed with warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentscoverage. * 48 51 What are your proposed exchange and return programs and policies? According The Carolina Pledge: Excellent Customer Support and 100% Satisfaction Guarantee We stand behind our products. Subject to the conditions and exclusions below, items may be returned for a replacement, refund, or credit up to 180 days from date of purchase. Exclusions 1. Items not in resalable condition—i.e., partially used, opened, altered, or discontinued—cannot be returned for refund or credit unless due to manufacturer's defect. 2. Digital products and Carolina Distance Learning® science kits are not refundable. 3. Prepaid coupons such as vouchers and living material cards are non-refundable and are not redeemable for cash or credit. They are redeemable only for the specific terms of each client's agreementmerchandise identified on the prepaid coupon or voucher. Returns Prior to returning any item, contact customer service. Have your purchase order number and/or Carolina order number available. You will be provided with a Return Authorization Number and any additional instructions. Returning an item without a Return Authorization Number will delay processing your return and,consequently, delay your refund. Carolina reserves the right to deny a refund if, upon receipt and inspection, the returned item is found to be partially used, opened, altered, or discontinued. You may be responsible for shipping charges or a restocking fee for returned items. * There are 3 ways to contact us for a return: • Complete Online Replacement Form: ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/forms/cust_svc_returns (24/7/365) • Phone: ▇▇▇.▇▇▇.▇▇▇▇ or 336.446.7600 (8:00am to 6:30pm, ET, Monday–Friday) • Live Chat: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/our-company/ returns-exchanges-satisfaction-guarantee (8:00am to 5:30pm, ET, Monday–Friday) Replacements From time to time, items shipped may be damaged, lost, missing pieces, etc. In these situations, we can exchange are happy to replace items for issues that are of no fault of yours up to 180 days from date of purchase. When you contact customer service, have your purchase order number and/or Carolina order number available. There are 3 ways to contact us for a faulty piece of equipment replacement: • Complete Online Replacement Form: ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/forms/cust_svc_returns (24/7/365) • Phone: ▇▇▇.▇▇▇.▇▇▇▇ or system component under warranty for its current equivalent. Equipment that cannot be repaired336.446.7600 (8:00am to 6:30pm, or that is part of a legacy system no longer supportedET, will be replaced at the client's request. * 49 Monday–Friday) • Live Chat: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/ourcompany/ returns-exchanges-satisfaction-guarantee (8:00am to 5:30pm, ET, Monday–Friday) 52 Describe any service contract options for the items included in your proposal. Our offering is for products. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Carolina Quality Control Process All Customer Service functions are handled within Carolina Biological by direct employees of the company. Carolina starts the process by hiring knowledgeable staff members and trains them to handle potential customer order/product questions. Customers may message Carolina by using the “Chat” feature on the Carolina website or by one of these channels: • Phone: ▇▇▇.▇▇▇.▇▇▇▇ • Fax: ▇▇▇.▇▇▇.▇▇▇▇ • Email: ▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ Once the customer is ready to order, ▇▇▇▇▇▇▇▇ Controls offers makes it easy for them to do so. • Phone: ▇▇▇.▇▇▇.▇▇▇▇ • Fax: ▇▇▇.▇▇▇.▇▇▇▇ • Email: ▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇ • Online: ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇ Also through provided punchout and hosted catalogs Once an order is placed, the customer will receive an Order Confirmation confirming the order and listing the anticipated ship date. If an item is temporarily out of stock, the customer is given an update on the ship date. The customer receives additional updates by email or mail (when email is not an option) on out-of-stock material so they are aware of any unanticipated delays. The next step in the order process is to schedule the order for shipping. Most orders are shipped within 3 business days. However, the customer has the option of asking us to hold an order and ship at a suite of advanced connected life-safety services later date, allowing the customer to order for the semester at one time and technologies powered by OpenBluehave products shipped to fit their teaching/lab schedule. This suite option is combined especially convenient for living and perishable material that is needed on a specific day and to avoid school closures, holidays, spring break, etc. Customers may order and know that it is captured in our system and that their requested products are allocated for a future ship date. Most orders are shipped from our local warehouse. Some items are drop-shipped direct from the manufacturer, or in cases of living marine material, shipped direct from our collection sites. Once the order is shipped, the customer receives a Shipping Confirmation email showing all items shipped and the tracking number. Billing invoices are generated the day after an order is shipped. Customers have the option of receiving their invoices by mail, fax, or email. * Carolina Customer Service Representatives are tasked with our technicians' extensive industry knowledge and training to help ensure improved performance and reliabilitythe following metrics: • Answer phone calls within 20 seconds • Process mail, code compliancefax, and email orders within 48 hours (these are usually processed in the same business day) • Respond to “Chat Correspondence” within 20 seconds • Addressing Customer Service inquiries within 24 hours of receipt (these are usually addressed in the same business day) ▇▇▇▇▇▇▇▇ doesn't offer incentives to meet these goals. The company has highly-trained, qualified, and motivated staff who routinely meet or exceed the goals established by company management. All new company CSRs must complete a comprehensive 6-8 week training course before they are eligible to interact "live" with customers. As a team, Carolina strives for operational efficiency excellence. Our mission is to provide educators with the finest products and service that help students of customers' fire all ages learn and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are availableunderstand science. We cover parts constantly seek to improve and labor for normal wear maximize operation efficiency while providing unmatched customer service and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthlyprompt, quarterly, bi-annually, or annually based upon your needsreliable delivery. ▇▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware takes great pride in our product quality and software preventive maintenanceinventory and continuously seeks to improve our overall customer experience. In generalWe closely monitor all aspects of our specimen quality, computer-skilled technicians perform software preventive maintenanceproduction, and hardware preventive maintenance fulfillment and have maintained greater than 99% quality and order accuracy for the last 3 years. Carolina conducts frequent Net Promoter Surveys (customer satisfaction surveys) and reacts accordingly to customer feedback. The company NPS score is performed 63.6% through October 2022, which is considered a very strong score by comparisons with all industries. The average score according to global benchmark data is 32% for over 150,000 organizations. The company order fill rate was 91.4% for October 2022. Line fill rate for the same period was 96.62%. Carolina offers the widest variety of living organisms for use in all types of science curricula. Our large, state-of-the-art living materials facility enables our Maintenance Techniciansexpert staff to produce or collect living organisms under environmentally-friendly conditions. An important part This protects natural populations and enables us to maintain strict quality control. The facility is fully USDA compliant. 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Our Customer Service Since 1927, our collaborative approach has not only brought teachers innovative quality products, it has also been instrumental in providing world-class support that includes unmatched customer service and prompt, reliable delivery. Each department at Carolina works together to ensure that we have what you want when you want it. Every product we offer is backed by The Carolina Pledge: Excellent Customer Support. We stand behind our products and offer a 100% satisfaction guarantee. Subject to the conditions and exclusions, items may be returned for a replacement, refund, or credit up to 180 days from date of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)purchase. See customer service metrics on Question 30. See NPS metrics on Question 53. * 50 What are 55 Describe your payment terms and accepted payment methods. Payment and terms—Please reference Proposal No. P107087 and your contract title on purchase orders submitted during the contract period. This links them to your Carolina Preferred Customer status. We will send you an invoice for each individual shipment and a corresponding packing list will be included with each delivery. Our terms are net 30 days. P Cards Credit Cards (Visa, MasterCard, American Express) Checks Purchase Orders ACH is also an option We offer a variety of eProcurement support solutions, including punchout catalogs, hosted catalogs, electronic requisition support, and electronic invoicing support. * 56 Describe any leasing or financing options available for use by educational or governmental entities. N/A * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Contract Training and Processes Carolina is fortunate to currently be awarded nearly 300 contracts covering school districts, colleges, government agencies, and consortiums. The company has been involved with these contracts for years. Through this experience, the company has become acclimated to nurturing contract customers properly. Contract customers are instructed on how to “link” their Ship To account to the proper Bill To account to ensure they receive all contract benefits. The contract Bill To account houses the contract benefit variables and, at the time of order, benefits are automatically applied. New contract customers should always broadcast their contract affiliation to alert Carolina's customer service staff that they are contract eligible. Our customer service representatives are constantly linking new Ship To accounts to their parent Bill To account to guarantee the new Ship To accounts get linked to contract benefits. Carolina assigns an internal contract number to applicable customers that alerts Carolina staff that this is a contract customer. Should there be a question of a customer's contract eligibility, our customer service and quotation departments work with the contract department to make sure applicable contract benefits are applied to the applicable orders. Carolina's information services department is also integral to the contract management process as they often apply “bulk” updates to customer records. As mentioned previously, upon contract award or renewal, customers are sent a heads-up email broadcasting that they are eligible for contract benefits. See attachment for directions on creating a profile logging in, and linking to the correct account number. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? ▇▇▇▇▇▇▇▇ accepts P-cards and there is no additional cost for using them. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. When linked to the right account number, the discounted price will be applied in our system for all invoicesapplicable contract products. For contracting salesour pricing model we analyze gross margins and competitive pricing for each item. The different product areas are evaluated separately. See attachment in "Pricing" tab and see price list in: "Upload Additional Document" tab/Additional Sourcewell Documents/Sourcewell 20230120 Price List with Breaks Final 013123. Lists both List Price and Sourcewell Price. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. 10% off MSRP, we also offer free shipping on orders of values $250+, both the percent and shipping have exclusions which are stated in our attached Carolina Preferred Customer Proposal Letter. ▇▇▇▇▇▇▇▇ uses the catalog discount model. The referenced excluded items are not eligible for contract benefits but may be ordered at list price and regular shipping terms. Exclusions—This proposal cannot be used in conjunction with any other bid responses, phone or written quotations, price agreements, or promotions. Smithsonian STC products, Building Blocks of Science products, furniture items and accessories, our K–8 curriculum, and Carolina Distance Learning kits are sold at list price. They are ineligible for discounts and subject to shipping and handling fees. See attachment in "Upload Additional Document" tab/Additional Documents/Formal Carolina Preferred Customer Letter_2023_SW_F MN. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Quantity discounts are available for many products and are listed in our catalog and at ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇. For large orders customers can request a quote at ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ or at ▇▇▇ ▇▇▇- ▇▇▇▇. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Carolina provides published prices for all products. Sourcewell members will be outlined granted 10% off all applicable products and agreed to regarding payment intervals throughout free shipping on orders of $250+, both benefits have exclusions. See attachment referenced in Question 50. * 63 Identify any element of the installation processtotal cost of acquisition that is NOT included in the pricing submitted with your response. *This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery insp
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Sources: Contract
Line Item Question Response. 42 48 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all productsDynamic Fitness and Strength equipment provides a Limited Lifetime Warranty on any manufacturing defects in STEEL, partsWELDING, MACHINING and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemgeneral workmanship. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 49 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no Warranty shall not apply to any component or part of the products sold hereunder which a.) Is consumed by normal wear and tear, or b.) has been damaged due to negligent or faulty use, alteration, maintenance, storage, repair, operation, or handling by the buyer. Warranty on finish/logo products does not cover scratches, abrasions and other minor defects due to product usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsand/or normal wear and tear. * 45 50 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 51 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. No Service can be scheduled anywhere a Sourcewell member entity exists * 47 52 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, Dynamic Fitness and Strength will coordinate the warranty service for specific items made by other manufacturers that are part of our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsproposal. * 48 53 What are your proposed exchange and return programs and policies? According POLICY All returns REQUIRE a Return Authorization Number (RMA). Contact our Customer Service team to receive your RMA number. Once an RMA number is assigned, the specific terms product must be returned to DYNAMIC within 7 days. The packages you send back must have an RMA number printed on the outside of each client's agreementindividual box. All returns must have factor authorization and should be shipped freight prepaid to DYNAMIC. All returns are subject to a 30% (thirty) restocking fee. No returns on items that are discontinued. Any returned product will be issued in the form of a credit. Credit may be used in the form of merchandise only. Neither checks nor any form of cash will be issued for credits. If any defective materials are found, we can exchange a faulty piece they should be returned immediately. Please send all documentation with the goods on what specifically is deemed by the buyer to be the defect. Final determination of equipment defective materials will remain with the seller. Seller will notify buyer of the final determination. Any orders that have special or system component under warranty for its current equivalent. Equipment that customer made goods cannot be repairedcancelled at any time nor can they be returned. Refused shipments are subject to a 30% (thirty) restocking fee. In addition, or that is part of a legacy system no longer supported, all related shipping costs will be replaced at the client's requestresponsibility of the buyer and are subject to the terms of the original Invoice. DYNAMIC reserves the right to inspect all goods returned and charge back any and all necessary reconditioning and related expenses so that goods may be restored to resalable condition. No returns on custom products * 49 54 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services Service contracts can be discussed and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training coordinated to help ensure improved performance and reliability, code compliance, and operational efficiency of meet the customers' fire expectations. * 55 Describe your payment terms and life-safety systemsaccepted payment methods. • Rapid response 50% down and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies balance due upon delivery (credit applications and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can background checks may be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEMrequired). * 50 What 56 Describe any leasing or financing options available for use by educational or governmental entities. Third-party finance options available. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sales Quotes- Items identified by institution as a requirement for athletic facility. Sales Orders- Once approved, quotes are transferred to an order for processing and manufacturing. Sales Invoices- Submitted to customer upon shipment of order. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-cards are an accepted form a payment, a 3% service fee is required. We accept Visa, Mastercard, Discover and American Express. 3% service fee will be added. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Sourcewell pricing will be percentage off DYNAMIC Fitness & Strength LLC MSRP See price file (attached)? Payment terms are Net 30 for all invoices. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. Proposed Sourcewell discount is 30%. * 61 Describe any quantity or volume discounts or rebate programs that you offer. There is a potential for discount based on size of values project and volume of equipment. Competitive pressure may also require a proposal discount to secure business. Currently no rebate programs are offered. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Quotes will be outlined supplied for "Open market" item requests. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and agreed their relationship to regarding payment intervals throughout the Proposer. Not included are list costs for pre-delivery inspection, customization, and installation (subcontracting and permitting), Rental equipment (such as forklifts) and disposal services are not included. Other costs may apply, based on specific job requirements. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. We handle freight set-up (packaging, palletizing, quotes, and loading). Actual freight costs and logistics will be handled internally and communicated to the Sourcewell entity during the quoting process. Final approval of the quote will be recieved from entity before processing. Sourcewell entity will be accountable for additional costs such as lift gate, inside delivery, excessive length, residential, white glove, etc). These charges will be invoiced directly to the Sourcewell Entity. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Sourcewell Entity will need to arrange freight for any offshore deliveries. Alaska, Hawaii and Canadian deliveries will be handled through our normal process and be part of the quoting phase * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Partner warehouses are available for delivery and project staging should construction timelines shift. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our Superior Broom warranties cover all products, parts, non-wear parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemlabor. SB Manufacturing's warranty policy attached details complete coverage. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our Superior Broom will not warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed any normal wear or serviced systemsmaintenance items such as filters, engine oils, coolant, hydraulic oils, battery's, sealed beams, light bulbs, tires, fuses, core drive hubs, brake linings or broom wafers. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Superior Broom will pay the dealer for warranty work performed at 100% of the approved time of labor allowances established by Superior Broom. *Warranty service and travel time and mileage must be authorized by Superior Broom prior to perform warranty repairs are covered under our warranty programinstigating the task. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to Superior Broom works thru an expansive dealer network with complete coverage readily available both the presence of United States and Canada. Our dealer footprint can be found on our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. website: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/dealerships/ * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will Superior Broom covers all base machine parts. Our engine providers including ▇▇▇▇ Deere - 2 year/2000 hour - Caterpillar 2 year/2000 hour and FPT 2 year/2000 hour. These Engine manufactures warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsengines directly. * 48 51 What are your proposed exchange and return programs and policies? According All Parts and/or components of our suppliers that are claimed to be defective will be returned to the specific terms factory for inspection. The defective parts and/or components must be remitted to SB Manufacturing within 30 days of each client's agreement, we can exchange a faulty piece of equipment failure and replacement. Where upon SB Manufacturing reserves the right to refuse any payment on any parts that are not sent back within 30 days! This applies to parts and/or components built by or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestsupplied to SB Manufacturing. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance Our independent dealerships many times offer service contracts for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findingstheir Superior Brooms sold. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware service contracts are designed and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part built to the specifications of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)each governing body. * 50 What are 53 Describe your payment terms and accepted payment methods. Net 30 * 54 Describe any leasing or financing options available for use by educational or governmental entities. Superior Broom does not currently offer leasing and financing options directly. Our dealer network offers lease and finance options thru their existing finance networks. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Each of our dealers operate independently. Many of them currently provide products utilizing Sourcewell. Each of our independent dealers will process the Sourcewell participating entities purchase orders. For Sourcewell PO's each dealership will utilize this Standard Transaction Document uploaded: (Contract Sales Activity Sourcewell/Superior Broom) * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-card is not currently accepted however we are happy to entertain this option upon Sourcewell awarding this contract. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Superior Broom will offer all Governmental Entities under Sourcewell a 24% discount off of List. Please see (Sourcewell Price List attached) * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. The Superior Broom sales discount is 24% off of list * 59 Describe any quantity or volume discounts or rebate programs that you offer. Governmental entities receive the highest discount -24% off list. This highest discount represents large volume discounts given on all machine orders. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Nonstandard options will be quoted and will included a 24% discount off list pricing. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. All costs are identified upfront. Training is also included with each machine purchase & is available either in person or via Zoom. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Superior Broom offers a simplified format identifying regional freight rates. Please see attached pricing: DT74 & SM74 - freight zone pricing at bottom of pages * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Superior Brooms are currently shipped globally including Alaska, Hawaii and Canada. Tailored quotes are provided for container or offshore delivery. Net 30 for all invoicesapplies * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. For contracting sales, Superior Broom offers a schedule simplified 5-zone regional flat rate delivery charge. (Please see regional pricing at bottom of values will be outlined and agreed to regarding payment intervals throughout the installation process. price list) *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our WHP Trainingtowers carries various warranties across our line of products from 1 year to 40 years. We offer a standard 1 year labor warranty, then extended warranties on various materials as defined in the attached warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsamples. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty Our warranties do require end users to operate the structure per NFPA or any other state guidelines and maintain the system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsper the O&M manual. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time Our labor warranties do cover all costs associated with labor including time, travel, and mileage to perform warranty repairs are covered under our warranty programmileage. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due We have the ability to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesrepairs in all 50 states. We do not have labor available in Canada at this time, however we do work with companies within Canada to ensure warranty issues are addressed in a timely manner. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, The majority of our policy states warranties are direct warranties from WHP Trainingtowers as the manufacturer/installer. We do have some extended warranties from our network of material vendors. Some vendors we will have worked with for over 25 years and have a long standing relationship to ensure warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsissues are addressed properly. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreementIn most cases, we can exchange a faulty piece of equipment will repair or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that replace the material in question and if it is part of a legacy system no longer supported, available we will be replaced at the client's requestreplace with a material of equal or greater value. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers We provide an option for an annual inspection/maintenance visit which includes labor and a suite small amount of advanced connected life-safety services and technologies powered by OpenBluestock materials for any repairs necessary. This suite item is combined with detailed in our technicians' extensive industry knowledge pricing attachment. * Describe in detail your performance standards or guarantees, including conditions and training requirements to help ensure improved performance and reliabilityqualify, code complianceclaims procedure, and operational efficiency overall structure. You may upload representative samples of customers' fire your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services The reason WHP Trainingtowers gravitates towards a turn-key solution centers around our ability to control the process and lifeprovide a full guarantee to the customer. With our direct involvement throughout the process from design to engineering and manufacturing to installation; we take full responsibility for the success of the project. We have been providing these services for years and our customers expect us to stand behind our products because we are involved in every aspect of their project. The customer has one phone call to make and we take care of the rest. Specific standards we have in place include: • Track each instance of reported incorrect parts/assemblies and identify if the problem is with the CAD, tool-safety systemspaths or process and amend as needed. • Rapid response Track makeup shipments per project, then correct master packing lists, takeoff spreadsheets or embedded CAD blocks as necessary. Review takeoff/shipping procedures if the makeup shipments exceed .25 per project. • Track weld/fitting re-works during QC. Do additional training if re-work exceeds 1% of welds or one in 10 assemblies for fit-up issues. • Track shipment requested date and issue resolution through Remote Service Support date shipments are assembled for departure. Track down where issues that cause any late shipments and adjust Kanban limits/lead time guidelines as necessary. • Predictive Diagnostics Review each project with the installer to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthlyaddress any shortages, quarterly, bi-annuallyfitment issues, or annually based design change requests. • CNC equipment to be checked for slop, binding and squareness as recommended by manufacturer or shop procedures. CNC operators to be trained and cleared by the shop manager. • Welders are certified and checked out by shop management. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Specific standards which apply to our services include: • All installations are punch-list walked through by an in-house WHP Installation Inspector before completion. • Items that cause field issues more than three times shall have the installation details reviewed and edits or re-engineering notes sent to installation technicians/contractors. • All shipments from WHP/vendors shall be checked and contents verified upon delivery to prevent delays in the case of shortages. • Shortages, fit-up issues or incorrect hardware is reported to PM for review with the vendor or WHP shop to correct as needed. • Any deficiency requiring a charge-back shall generate a report explaining the specific issue, the field remedy, and a recommended correction. * 55 Describe your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware payment terms and software preventive maintenanceaccepted payment methods. In general, computerour payment terms are as follows, however can be negotiable depending on customer's requirements: For materials a deposit of 25% on the building package is due on receipt of order (signing of contract). Balance of payment on materials due on delivery to site. No retention on materials. Labor will be billed monthly. Invoices not in dispute over 30 days will be assessed 1 ½ % per month on balances in excess of 30 days. * 56 Describe any leasing or financing options available for use by educational or governmental entities. We work with lease/finance companies to provide financing options. These options can be quoted as an open market line-skilled technicians perform software preventive maintenanceitem cost. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Once a contract is awarded, we will adhere to the terms and conditions set forth in the Sourcewell contract. Individual transactions with participating entities can either be contracted with their PO or we can issue a written construction contract, a sample of which has been provided in the attachment section. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We are not set up for P-Card procurement at this time. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and hardware preventive maintenance is performed by our Maintenance Techniciansthe Sourcewell Price and Product Change Request Form. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are 59 Describe your payment terms pricing model (e.g., net line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We have included an overview document including our pricing schedule. In general, we offer a 10, net 30)? Payment terms are Net 30 % discount on our list pricing for all invoicesour materials items and a 5% discount for our service related items. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. We offer discounts from list pricing in the 5%-10% range. * 61 Describe any quantity or volume discounts or rebate programs that you offer. We do not include any volume discounts or rebates at this time. * 62 Propose a method of values facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We want to make an effort to customize each building to provide a comprehensive package that meets each customer's specific needs. Part of that effort requires us to have the ability to source options to be included as open market or non-standard items. We propose the same structure off of our open market list pricing with a 10% discount on open market materials list pricing and a 5% discount on open market service items. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Our pricing includes all materials, freight, and labor line items necessary for the successful completion of the project. We offer a foundation design option for the customer to utilize with their local forces to install a foundation prior to our installation. We also recommend concrete fill on metal floor decks in our Alarm series for a complete installation. Some other items which we exclude, however may not be necessary for a complete installation include freight beyond 750 mile radius of Grandview, MO, prevailing wages, taxes, bonds, and permits. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. We offer a freight line item for each one of our materials packages within a 750 mile radius of Grandview, MO which covers the majority of the continental United States. We will include an open market line item for any freight beyond this radius. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Containerization is required for most shipments to Alaska, Hawaii, or other off-shore locations. We would containerize at our facility and deliver the containers to the port at which our base freight line item would be outlined invoiced. We then would issue an open market line item for the additional ocean freight costs associated with providing our materials package to an off-shore location. Most Canadian locations can still be reached by over-the-road trailer and agreed our open market freight line item beyond our 750 mile radius would take effect. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. In order to regarding payment intervals throughout provide the complete turn-key solution that Sourcewell participating entities are looking for, we are offering line items for materials freight, and labor. Not all Sourcewell customers will want a complete turn key solution, and by itemizing our costs into these three line items, they can choose anywhere from materials only, all the way to a full turn-key installation. With our great history in providing turn-key solutions across the US, and our 25 contractor licenses and counting, we know that our packages offer a unique opportunity for Sourcewell participating entities to obtain a fully designed, manufactured, and installed fire training structure. Also, our burn room options are designed as Class A burn rooms meaning customer's can burn combustible materials such as wood and straw, but they would also have the option to purchase a Class B (propane or NG fired) prop from a Gas-fired prop company for installation within our bur room system. Our framework allows the customer a multitude of options during the installation processand post- installation. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Yes * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. No * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any AstroTurf Corporation has no geographic region where we cannot provide limitations for warranty repair servicesrepairs. Service is always provided. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveAstroTurf Corporation warrants all products and services for the project, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date regardless of the customer beneficial use. Service parts carry rare occasion where a 90 day warranty warrantied product may be sourced from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsdifferent manufacturer. * 48 51 What are your proposed exchange and return programs and policies? According In the event an item is damaged or considered to need replacement during the specific terms of each client's agreementwarranty period, we can exchange a faulty piece of equipment will work directly with the customer to replace the product. Should defective or system component under warranty incorrect material be delivered, we arrange to return the material at no cost to customer and will pay all shipping costs for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestreturn shipment. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services AstroTurf service and technologies powered by OpenBluerepair options are offered to customers. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is See Pricing Workbook attached in the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)bid response. * 50 What are 53 Describe your payment terms and accepted payment methods. Customer payment methods are by check, ACH/wire, or credit card. Credit card payments incur a 1.5% surcharge fee. Terms are 30 days for materials only and 60 days for materials plus installation. We invoice customers based upon the PO or executed contract, with most POs billed in full at project completion unless otherwise specified. Customer contracts may be invoiced based on Schedule of Values completed (progressive billing). Once the project is completed and paid in full, AstroTurf will report the purchase to Sourcewell with our fee payment, on a quarterly basis. * 54 Describe any leasing or financing options available for use by educational or governmental entities. AstroTurf Corporation partners with PNC Vendor Finance to deliver customized and innovative customer finance solutions. North America's most prestigious colleges, universities, high schools and professional sports organizations count on PNC Vendor Finance to help their organization improve player and fan experiences, accelerate sales and create competitive advantages. With proven industry experience in the development and implementation of finance solutions, PNC Vendor Finance specialists help AstroTurf clients meet their facility usage and budget needs. Payments can be framed as fixed expenses that are built into an operating budget, rather than passing bonds. This arrangement also makes the process of replacing a field seamless – especially in combination with cooperative purchasing contracts. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. AstroTurf Corporation does not require standardized contract documents for purchases. Because our family of dealer-distributors are unique as independent third-party companies, AstroTurf Corporation does not mandate a specific order form or Terms and Conditions for their business. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-cards are accepted but incur a 1.5% surcharge fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting sales, a schedule Upload your pricing materials (if applicable) in the document upload section of values will be outlined and agreed to regarding payment intervals throughout your response. AstroTurf Corporation uses discounted line-item pricing as included in the installation processbid response. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect Yes, we offer detailed warranties on each of our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemincluding lifetime warranties on our EcoWorx tile products. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.)We also provide a workmanship warranty for our installation services. A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Yes, you must install the product according to instructions and you must maintain the products according to maintenance instructions. These instructions are no usage limitations in available on the website, through the dealer, and through our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemscustomer service department. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesNo. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will We cover the warranty a system installed by our technicians service for a period of 1 year from the date all of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsproducts we sell. * 48 What are your proposed exchange and return programs and policies? According If you cancel your running line product prior to shipping, there is no restock or cancellation fee. If your order has shipped, you will incur restocking and freight fees. For broadloom under 75 feet, the charge is 25% of the invoice plus freight. For broadloom over 75 feet, the charge is 15% of the invoice plus freight. For carpet tile, the charge is 25% plus freight. If we ship products in error or with defective material, your products will be returned at no charge. We will replace your order as soon as possible. If there are special circumstances related to the specific terms of each client's agreementcancellation, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestwork with you to minimize costs. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans We are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)only offering products in this proposal. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices* 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? No. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. We have a schedule comprehensive ordering process for each type of values flooring transaction: Material-only orders, Turnkey orders, and Dealer Material-only orders. The process for each of these is as follows: Material ONLY orders Customer emails SIS with order request listing: Customer Information, ▇▇▇▇ to address, Job name, ▇▇▇▇ Product, and Adhesive. SIS - creates a proposal and sends it to the customer / end-user for review. If the customer accepts the proposal, the customer will be outlined need to issue a formal purchase order back to SIS. SIS - processes the order and agreed emails customer with stock/backorder information, along with an order confirmation and live order tracking link. Material is shipped to regarding payment intervals throughout the customer. SIS - Customer is invoiced and pays SIS per the invoice. Turnkey orders Customer emails SIS with order request listing: Customer Information, ▇▇▇▇ to address, Job name, ▇▇▇▇ Product, Adhesive. (The Installation vendor can send this as well if they are working directly with the customer) Installation Vendor provides labor quote SIS - creates a turnkey proposal and sent to the Customer / End-user If the customer accepts the proposal, the customer will need to issue a formal purchase order back to SIS. SIS - processes the order and emails customer and installer with stock/backorder information, along with an order confirmation and live order tracking link. Material is shipped out to the Installation Vendor or customer. (Depends on storage at the job site) SIS - work order and customer work release forms are sent to installation vendor When the job is completed, the signed work order and customer work release are sent to SIS SIS - pays the installation vendor SIS - send the customer is invoiced and pays SIS per the invoice. Dealer Material ONLY The dealer sends the customer proposal for material and labor services (if needed). The dealer sends SIS a PO for "material only" (This is for reporting to Sourcewell) (Dealer must sign a dealer participation agreement, if one is not on file, SIS will provide) Dealer PO must have the following information: - Sourcewell Member number and member name - ▇▇▇▇ Industries Contract # 121715 SIS processes the order and emails the dealer with stock/backorder information, along with an order confirmation and live order tracking link. Dealer is invoiced for ▇▇▇▇ material. We have four SIS points of contacts for different regions: - ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ - Southeast, South Central, West Coast, HI & AK o Email: ▇▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone:▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ - North Central, Northeast, and Northwest o Email: ▇▇▇▇▇.▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ - New York & Florida o Email: ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ - ▇▇▇▇▇▇ ▇▇▇▇▇▇ - Canada o Email: ▇▇▇▇▇▇.▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ o Phone: ▇▇▇-▇▇▇-▇▇▇▇ * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? Yes, we do accept a P-card. There is a fee of 2% * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are providing line-item discounts. On our submittal, we show the list price, the discount, and the agency price. We do show the product name and number but not a specific SKU. An SKU would be specific to the color level. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, partsPasco acts as a pass-through for the manufacturers warranty, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed does not add or serviced systemsubtract from their coverage or terms. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system Pasco acts as a pass-through for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed the manufacturers warranty, and does not add or serviced systemssubtract from their coverage or terms. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time Pasco acts as a pass-through for the manufacturers warranty, and mileage to perform warranty repairs are covered under our warranty programdoes not add or subtract from their coverage or terms. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to Pasco acts as a pass-through for the presence of our company-owned district offices throughout North Americamanufacturers warranty, we are and does not aware of any geographic region where we cannot provide warranty repair servicesadd or subtract from their coverage or terms. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated abovePasco acts as a pass-through for the manufacturers warranty, our policy states we will warranty a system installed by our technicians for a period of 1 year and does not add or subtract from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentscoverage or terms. * 48 51 What are your proposed exchange and return programs and policies? According Pasco coordinates with the purchasing entity and manufacturer in order to the specific terms of each client's agreementexecute exchanges and returns, we can exchange acting as a faulty piece of equipment or system component under warranty pass-through for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestany cost incursion. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇N/A * 53 Describe your payment terms and accepted payment methods. Pasco's standard terms are Net 30, with payment via Cash, Check, or ACH. * 54 Describe any leasing or financing options available for use by educational or governmental entities. ▇▇▇▇▇ Controls offers works with third party leasing and financing companies at the request of the purchasing entity. Pasco does not direcly finance or lease equipment. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a suite sample of advanced connected lifeeach (as applicable) in the document upload section of your response. Pasco has a new customer setup form, attached in submission documents. * 56 Do you accept the P-safety services card procurement and technologies powered by OpenBluepayment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Pasco accepts P-card procurement and payments, but the discount pricing offered on the submitted contract is cash discounted. This suite is combined with our technicians' extensive industry knowledge Pasco assesses a convenience fee of approximately 4% on card transactions, reflective of prevailing processing fees. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and training to help ensure improved performance and reliabilityproduct adjustments can be made during the term of an awarded Contract as described in the RFP, code compliancethe template Contract, and operational efficiency of customers' fire the Sourcewell Price and life-safety systemsProduct Change Request Form. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon 57 Describe your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Pasco is providing a discount from list pricing model. Manufacturers are Net 30 for all invoicesenumerated in the proposal on a per- manufacturer basis. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processIndividual items are not expressed unless noted. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 45 Do your warranties cover all products, parts, and labor? Our Midwest Fire has a Warranty Coverage document that states specific warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelcoverage. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemWe will attach that document for review. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. No * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due No, Midwest Fire is able to contract with service centers in all areas throughout the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesUnited States and Canada. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we Midwest Fire will work with the customer & original equipment manufacturer to resolve any warranty a system installed by our technicians for a period of 1 year from the date related issues that occur after delivery of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentstruck. * 48 50 What are your proposed exchange and return programs and policies? According If an exchange or part return is within the warranty period, Midwest Fire will work with the customer and the original equipment manufacturer to return/replace the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestspecified part. * 49 51 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers Midwest Fire will contract with any local service center in the area that the department utilizes and has a suite relationship with. In the event that the department doesn't have a standard local service center they currently utilize, one will be found for them. * 52 Describe your payment terms and accepted payment methods. Generally, Midwest Fire requires a deposit of advanced connected life10% of the chassis value at the time of signed contract with the remaining balance of chassis due at time of chassis arrival at Midwest Fire. The final payment is due when final inspection and pick-safety services and technologies powered by OpenBlueup of truck is completed. This suite However, Midwest Fire is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code complianceaware that circumstances may not always allow for these terms, and operational efficiency we are able to be flexible in those situations. Wire transfer or payment by check are suitable forms of customers' fire payment. * 53 Describe any leasing or financing options available for use by educational or governmental entities. Midwest Fire has long-standing relationships with a number of lease financing companies and life-safety systemscan easily make the introduction. • Rapid response Our involvement is to make the introductions only, we allow the leasing company and issue resolution through Remote Service Support • Predictive Diagnostics customer to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are availablecomplete the transaction. We cover parts do not serve as any sort of intermediary or “middleman” on any lease/financing arrangement and labor we do not receive any compensation or fee through this process. We simply offer the service to assist our customers with leasing finance vendors that we know to be qualified, skilled and reputable. * 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Midwest Fire does have a standard purchase contract that we will utilize for normal wear and teareach transaction as well as a standard 'change order' document that will be utilized if there are changes after the initial contract is signed. We also offer preventative maintenance plans where we proactively test systems provide each customer with a set of detailed specifications as well as a quote sheet that provides pricing for the customer. * 55 Do you accept the P-card procurement and provide detailed status reports on findingspayment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Midwest Fire does not accept credit card payment for the deposit or final payment of a fire truck purchase order. These can be performed monthlyWe do have the ability to run credit cards for our smaller service, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenancepiece parts, and hardware preventive maintenance is performed by repair work that we provide our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processcustomers. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides With limitations - please see attached details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) Laerdal Global Warranty * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. Yes, please see attached details of Laerdal Global Warranty * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform No - warranty repairs are covered under return to bench only - performed in our warranty programNew York office. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due Please note that warranty repairs are return to the presence of our company-owned district offices throughout North America, we are not aware of bench only - so participating agencies will send in any geographic region where we cannot provide warranty repair servicesrepairs to Laerdal. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states Laerdal will cover basic standard warranty service for third party items that we will warranty a system installed by our technicians for a period offer as part of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsany awarded Sourcewell contract. * 48 51 What are your proposed exchange and return programs and policies? According All Products to be returned must have a valid Return Material Authorization (RMA) number on the shipping label, packing slip, purchase order, or other related paperwork, and must be returned within 60 days of the invoice date. Products received without such authorization will be refused at Laerdal's receiving dock and returned immediately to the specific (Customer) Facility. When requesting a RMA number, the following information must be provided: 1. (Customer) purchase order number and date. 2. Laerdal sales order number and shipping date. 3. Quantity, Laerdal Product number, and description of material to be returned. 4. Reason for return. 5. Contact Laerdal at (▇▇▇) ▇▇▇-▇▇▇▇ for RMA number The following are the only accepted reasons for return of material: 1. Breach of warranty, to include defective Products within their warranty period. 2. Laerdal order or shipping error. Returned Products are subject to the terms of each client's agreement, we can exchange a faulty piece of equipment or system component the Laerdal warranty. Products to be returned that are not under warranty must have been received within 30 days of request for its current equivalentreturn, and returned within 30 days after request. Equipment Products must be unused (unless defective) and in Laerdal shipping containers. Returned Products, with the exception of warranty or Laerdal error, are subject to a 20% restocking charge. The following Products are not eligible for return, except under their specified warranty: 1. Sterile material, unless shipped or ordered in error by Laerdal Medical. 2. Products that cannot have been used. 3. Specially ordered or produced items. 4. Products that has been altered or abused by the buyer. 5. Products that are known to be repairedcontaminated with communicable diseases. Upon receipt of returned Products, or that is part an inspection of a legacy system no longer supported, the Products will be replaced conducted by Laerdal and appropriate action taken. All Products to be returned shall be shipped, at Laerdal's cost, to the client's request. following address unless otherwise advised by Laerdal: Laerdal Medical Corporation ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ Road Wappinger Falls, NY 12590 (Include Return Material Authorization Number.) * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers SimCapture audio visual purchases will require a suite signed Laerdal Master Services Agreement to be signed by the participating entity, an example template of advanced connected life-safety services which is attached * Describe in detail your performance standards or guarantees, including conditions and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training requirements to help ensure improved performance and reliabilityqualify, code complianceclaims procedure, and operational efficiency overall structure. You may upload representative samples of customers' fire and life-safety systemsyour performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics 53 Describe any performance standards or guarantees that apply to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also your services Laerdal will offer installation, preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important education services at their own separate costs as part of our maintenance approach is the incorporation contract offering. As part of the individual security systemLaerdal installation service, professionally trained Service Engineers will visit your facility to properly setup your new simulator and prepare you with the baseline knowledge needed to effectively operate it. Preventive Maintenance (PM) packages are a simple way to control costs through annually scheduled routine servicing. Delivered by trained Laerdal Service Engineers, each PM service includes extensive assessment, testing, and replacement of components to ensure your products maintain peak performance levels. Also, with Laerdal's preventive maintenance requirements as specified by Onsite Educational Courses you can participate in our expertly led training right in your own environment using your simulation equipment. In these highly personalized courses you have the original equipment manufacturer (OEM)ability to set the pace of the training and address any specific learning objectives you may have. Offsite and virtual education offerings are also available. * 50 What are 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) All Laerdal services as part of this offering will come with a one year standard warranty on said services. * 55 Describe your payment terms and accepted payment methods. Laerdal's standard payment terms are Net 30, and we accept electronic payment, or check or credit payments. Accounts with no payment terms must complete the Laerdal Credit Application and be approved by Laerdal for payment terms. Accounts without payment terms can pre-pay using credit card or check. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Laerdal does not offer any direct, but the Sourcewell members will be free to use any leasing option they choose. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. SimCapture audio visual purchases will require a signed Laerdal Master Services Agreement to be signed by the a participating entity, an example template of which is attached. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Laerdal can accept P-card payments, there is no additional charge to Sourcewell for this. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Laerdal will offer Sourcewell line item based discounts, and are Net 30 documented on the attached price lists, for both the US and Canada. Part numbers and descriptions will be included on a line item basis. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Discounts will be either 6% or 12% depending on the item, and will be indicated on the attached price lists. A ,limited number of third party items on the list will have no discount. * 61 Describe any quantity or volume discounts or rebate programs that you offer. No additional set volume discounts or rebate programs would be tied to a potential Sourcewell contract. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Not Applicable * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Shipping Charges are not included in the price offering to Sourcewell and will be calculated separately, as well as any applicable sales taxes. Services such as installation, set up, training, etc will have their own costs and be included on our price list as individual items. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Laerdal's freight carrier of choice is FedEx, and we do charge shipping and handling costs, which is based upon the weight and destination of the item(s) ordered and added to any invoices. For contracting salesSome customers provide Laerdal with an account number for their own freight carrier of choice. * 65 Specifically describe freight, a schedule of values shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping charges to these areas will be outlined weight and agreed dimension based and charged accordingly to regarding payment intervals throughout the installation processany invoices. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Expedited shipping and inside delivery are available for an additional fee. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Lease Option – Our warranty structure lease is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelan operating lease. Our warranties cover We are responsible for all products, parts, normal wear and tear New Sale Option – 1 yr. Manufacturer's Limited Warranty for both parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Used Sale Option – 30-Day warranty for both parts and labor *Warranty documents uploaded * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed Buildings will have a maximum occupant loading requirement. Failure to comply with occupant load or serviced systemsvandalism, damage, or misuse of the product may adversely affect coverage. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time Yes, per the warranty documents and mileage specific to perform warranty repairs are items covered under our warranty programthe warranty. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot We will provide warranty repair servicesservices in the states that we service. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we We will administer a warranty a system installed by our technicians for a period of 1 year from based on the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer's warranty. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalentThe sale product is non-returnable. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, Any defect will be replaced at the client's requestcured. Lease products can be exchanged; costs will be incurred for services rendered. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Optional HVAC Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)Contract available per attached pricing matrix. * 50 What are 53 Describe your payment terms and accepted payment methods. • For rental agreements, rent payments are due and payable in advance on the 1st of the month. Associated services are due and payable upon completion. • For sale/lease contracts valued at less than $500k (excluding leases that are due and payable in advance on the 1st of the month), 20% is due upon completion of plans, specifications, and submittals. 70% upon delivery and installation of products and services. 10% upon completion or occupancy, whichever occurs first. • For sale/lease contracts valued at $500k or greater (excluding leases that are due and payable in advance on the 1st of the month), a Schedule of Values will be provided for all products and services, and pay requisitions will be submitted monthly based upon Percentage of Completion. • All payments other than lease payments, as described above, are due upon receipt of the invoice. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Leasing and financing options may be offered based on the specific details of a contract. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sale, Lease, and Rental Agreements – see attached documents. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We accept various forms of electronic payments. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting sales, a schedule Upload your pricing materials (if applicable) in the document upload section of values will be outlined your response. Our pricing model was designed to provide the most comprehensive number of solutions available to Sourcewell participating entities. Due to state-specific building codes and agreed to regarding payment intervals state- specific modular program requirements throughout the installation processgeographic servicing area, and site-specific variables that occur in a construction environment, we chose to utilize a base building code/specification (Pennsylvania). We apply a coefficient for other states that require additional codes, State labels, or have a higher cost structure than the base specification. All pricing is Do Not Exceed pricing, allowing for local market adjustments or economies of scale when applicable. *
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Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect YES; our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, Warranty covers parts and labor associated with according to the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemwarranty (see attachment on our US & Canadian Warranty Guides). * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in YES; according to our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsdocuments (see attachment on our US & Canadian Warranty Guides). * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under No (see attachment on our warranty programWarranty Guides). * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due U.S.A. RESPONSE: DBC Service Technicians are authorized to travel and perform warranty repairs anywhere in the presence of our company-owned district offices throughout North America, we U.S. CANADA RESPONSE: Our Service Technicians are not aware of any geographic region where we cannot provide authorized to travel and perform warranty repair services. repairs anywhere in the U.S. and Canada * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, U.S.A. RESPONSE: DBC does warranty other manufacturer's warranty (see attachment on our policy states we will Warranty Guides). CANADA RESPONSE: YES; according to our warranty a system installed by documents (see attachment on our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. Warranty Guides) * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalentU.S.A. RESPONSE: See our detailed Warranty Guides attached. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. CANADA RESPONSE: See our detailed Warranty Guides attached * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. U.S.A. RESPONSE: N/A. CANADA RESPONSE: N/A *
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Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all productsYes, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemexception of tires that are warrantable directly from the tire manufacturer. Please see attached warranty documents for more information. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There No limitations as long as vehicles are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsused within the defined operating limits. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Yes, ▇▇▇▇▇▇ will cover the expense of technicians' travel time and mileage to perform warranty repairs are covered under our warranty programrepairs. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesCurrently no limitations. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveWe provide warranty service for everything as-sold on the vehicle regardless of manufacturer, our policy states we will warranty a system installed by our technicians for a period with the exception of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentstires. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestNot applicable. * 49 52 Describe any service contract options for the items included in your proposal. ▇Service contracts are generally provided by the local Dealership involved. ▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform general New Vehicle Warranty as well as optional Warranty extensions for building compliance data 1-5 year plans are availablesale. We cover parts * 53 Describe your payment terms and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needsaccepted payment methods. ▇▇▇▇▇▇'s offers Net 20 payment terms. Accepted payment methods are check and ACH. * 54 Describe any leasing or financing options available for use by educational or governmental entities. ▇▇▇▇▇▇ Controls Maintenance Plan does not currently operate a captive finance entity, however, can work with third party lenders for leasing and financing options. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. These transaction documents will distinguish between hardware all be originated by each individual dealer transacting the business and software preventive maintenancecan vary depending on the dealer. In general* 56 Do you accept the P-card procurement and payment process? If so, computer-skilled technicians perform software preventive maintenanceis there any additional cost to Sourcewell participating entities for using this process? No. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and hardware preventive maintenance is performed by our Maintenance Techniciansthe Sourcewell Price and Product Change Request Form. An important 57 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of our maintenance approach your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. ▇▇▇▇▇▇ is offering dedicated and exclusive “G-spec” configurations of both ▇▇▇▇▇▇ Tre ▇▇▇ and ▇▇▇▇▇▇ ▇▇▇ FCEV to sourcewell customers to be compliant with Sourcewell requirements. * 58 Quantify the incorporation pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. ▇▇▇▇▇▇ offers a 10% discount off list price to all Sourcewell customers. * 59 Describe any quantity or volume discounts or rebate programs that you offer. For orders of 50 Trucks or more within one calendar year, an additional 5% discount is offered. For individual orders made within one calendar year that accumulate to more than 50 Vehicles, the applicable discount for prior orders will be deducted from the invoice which includes the 50th vehicle. Every vehicle thereafter will automatically be invoiced inclusive of the individual security system's preventive maintenance requirements volume discount granted. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as specified by “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. For any requests, ▇▇▇▇▇▇ is happy to work to the original equipment manufacturer best of your ability to accommodate customer needs related to nonstandard options or the installation of open market items. ▇▇▇▇▇▇ will separately quote these modifications on demand and will charge a standard labor rate of $175 / hour and a 20% markup on any parts, components and materials sourced and installed as part of the modification. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Factory PDI Charge: $750 / Vehicle Title registration service: $4,500 / Vehicle (OEMestimated DMV fees) Tire charges: Based on state requirements. Driver training and orientation: Free of charge in 2024 DOT inspection: $375 (estimated, includes inspection, ELD and DOT kit installation) * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight is from the production factory in Coolidge, Arizona to the delivering dealer or directly to the end user. Freight consists of loading the truck onto a trailer and transporting it to the destination. Freight cost is $8000 for Tre ▇▇▇ and $7000 for Tre FCEV. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Freight is not currently offered for Alaska, Hawaii and offshore delivery. Freight to Canada is $12,000 CAD and follows the same procedure as described in question 62 (above). * 50 What are 64 Describe any unique distribution and/or delivery methods or options offered in your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoicesproposal. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processNot Applicable. *
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Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Yes * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. Yes * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesNo. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveWe keep common replacement parts in stock for our 3rd party items, and work directly with 3rd party technical reps to source less common parts. For questions outside our policy states scope, we will warranty provide contact information for the 3rd party technical support and work closely with the end user to facilitate a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentssolution. * 48 51 What are your proposed exchange and return programs and policies? According Please refer to the specific terms product webpage for warranty information. 15% restocking fee applies to returns accepted within 30 days of each client's agreementpurchase. Items must be unused with original parts and packaging materials. Shipping , we can exchange a faulty piece of equipment or system component under warranty for its current equivalenthandling, and customized items are non-refundable. Equipment that cannot be repairedFor more information, or that is part of a legacy system no longer supported, will be replaced at the client's request. please visit ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ * 49 52 Describe any service contract options for the items included in your proposal. Every new product has a 1-3 year automatic warranty. Additional years of warranty can be purchased. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services ISO 9001, employee handbook * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) KPI, SOP * 55 Describe your payment terms and accepted payment methods. Checks payable to Across International LLC, bank wire transfers ACH/TT, all major Credit Cards, Paypal. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Customers can apply for equipment financing through one of these links: ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life▇▇.▇▇▇/across-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. international ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/finance.html * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and software preventive maintenanceconditions, service level agreements, etc.). In generalUpload a sample of each (as applicable) in the document upload section of your response. Terms and conditions, computerinvoice, receipts, POs. * 58 Do you accept the P-skilled technicians perform software preventive maintenancecard procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and hardware preventive maintenance is performed by our Maintenance Techniciansthe Sourcewell Price and Product Change Request Form. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are 59 Describe your payment terms pricing model (e.g., net line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Government and Academic institutions qualify for 10% academic discount on most items. Additional margins for Sourcewell will be negotiated upon application as a distributor of Across International depending on value added (i.e. stocking, net 30consulting services, technical support)? Payment terms are Net 30 . Margin per order can be negotiated for all invoiceseach quote/opportunity. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. 25% off msrp for AI brand products (some exclusions apply). 5-25% off 3rd party items depending on the item. Refer to price sheet. * 61 Describe any quantity or volume discounts or rebate programs that you offer. We offer the following quantity discounts on AI Brand items for direct customers. Distributors can choose to offer their customers similar discounts from their own margin. For larger quantities, distributor margin can be negotiated case by case. 3+ = 7% 5+ = 10% 10+ = 15% * 62 Propose a method of values facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. We will supply a quote with shipping cost for each request. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. White Glove Delivery services can be outlined sourced and agreed quoted per request, as well as customization fees, pre-sale sample testing, and non-warranty repairs as necessary. * 64 If freight, delivery, or shipping is an additional cost to regarding payment intervals throughout the installation processSourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. We ship via FedEx, UPS, SAIA, and DHL, and choose the option that is the best price for the customer. We can also ship via collect account an/or customer's chosen freight forwarder if BOL is provided to us. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Fedex, DHL, UPS. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Liftgate, local pickup, White Glove Delivery services can be sourced and quoted per request. *
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Sources: Contract
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Our ChargePoint provides a standard one-year warranty structure is set forth for all commercial level 2 charging stations and a three-year warranty for our residential charging station. Standard warranty covers parts only. Beyond standard technical support, ChargePoint offers ChargePoint Assure, a comprehensive maintenance and management program that includes dispatched labor at committed service levels to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all productsperform on site repairs, partsproactive dispatch, monthly reports, 24x7 station health monitoring, and labor associated a long list of additional features described in more detail below. Assure is available from one to five-year term increments. + Unlimited software configuration changes + 98% annual uptime guarantee with non-performance penalty + Standard one (1) business day response time to station failures or one (1) business day from Parts arrival when required + Automated monthly summary reports and detailed quarterly reports of your station's performance metrics. We send the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed reports automatically, so you don't have to generate them. + Proactive station monitoring and dispatch + Labor coverage for station equipment issues typically not covered by warranty such as vandalism, abuse and accidents caused by reckless drivers or serviced systemsnowplows. + Additional options are available upon request, such as strategic spares, consigned inventory, and customer training for on- site repairs and maintenance. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsYes. Please see ChargePoint F_Assure Terms of Service. * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes, for Assure. * 46 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to No. ChargePoint Assure is available throughout the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesUS and Canada. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveFor this proposal, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. * 48 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that ChargePoint is part of a legacy system no longer supported, will be replaced at the client's request. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g.of the charging equipment, net 10, net 30)? Payment terms are Net 30 for so all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processwarranty service is covered by ChargePoint. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect Yes, our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, parts and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemlabor. * 43 Describe any performance or service standards or guarantees that apply Please refer to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.)our uploaded warranty policy. A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no Our warranties do not impose usage limitations restrictions or other limitations, as long as the product is not misused, abused or used in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsan unsafe manner. * 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time and mileage Yes, provided the warranty is deemed to perform warranty repairs are covered under our warranty programbe caused by the manufacturer. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to There are no geographic regions of the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where US and Canada for which we cannot provide a certified technician to perform warranty repair servicesrepairs. Repairs or replacements would be coordinated directly through the factory. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveYes, our policy states we ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ will cover warranty a system installed service for items made by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsother manufacturers. * 48 What are your proposed exchange and return programs and policies? According to Merchandise purchased through ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ may be returned for a refund of the specific terms cost of each client's agreementthe merchandise on QuickShip product only. No returns are accepted on other products, we can exchange a faulty piece of equipment upholstered furniture or system component under warranty for its current equivalentcustom products. Equipment that cannot Product must be repaired, or that is part of a legacy system no longer supported, in sellable condition without damage. A 25% restocking fee will be replaced at the client's requestincurred. Purchaser to pre-pay freight charges upon return. Returns must be initiated within 30 days of receipt. Contact ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ to receive a Return Goods Authorization (RGA) number and instructions. Credit will be issued after products are received and inspected. Product will be inspected within 5 business days upon return to ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls The PHabLAB division offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by service contract options beyond the original equipment manufacturer (OEM)warranty. The PHabLAB Support Contract Renewal is uploaded in the Additional Documents section. * n 50 What are your payment terms (e.g., net 10, net 30)? Payment Our payment terms are Net 30 for all invoicesnet 30. * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes, we do. ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ partners with National Cooperative Leasi example of our ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ / National Cooperative Leasing Broch * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members’ purchase orders. ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇’▇ dealer network plays an integral role in marketing our current Sourcewell contract by working closely with current and prospective Sourcewell Members, explaining the solutions the contract provides to meet their unique needs. Should ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ be awarded a schedule contract from this RFP our dealers will continue to play an integral role. We propose to continue to use the order process we are using successfully with our current contract. Contract quotes are prepared by ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ for Sourcewell Members’ specific projects based on the information provided by our dealers. The dealer who has the relationship with the Sourcewell Member and has “sold” the project through our contract is referenced in the body of values will the contract quote. The ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ dealer presents the contract quote to the Member and reviews it with them. Should changes be outlined requested, ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ creates a revised/updated contract quote reflecting the requested changes, which the dealer then presents and agreed reviews with the Sourcewell Member. Purchase orders are issued directly to regarding payment intervals throughout ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ by the installation processSourcewell Member. This process - with the detailed contract quotes being prepared by ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇, and the purchase orders being issued directly to ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ – provides ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ with the detail needed to report quarterly sales to Sourcewell as described in the Contract template. Incoming purchase orders are first reviewed by customer service and then forwarded to ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇’▇ contract manager for review and coding. The incoming purchase order is coded as a Sourcewell contract purchase order and is entered into our production system accordingly. Monthly reports are generated internally of Sourcewell contract purchase orders that have been invoiced in that specific month. These reports provide the information that is needed for creating the quarterly contract sales activity report listed in the Contract template. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 53 Do your warranties cover all products, parts, and labor? Our Yes, all software and labor for 30 days. Software - 30 Days Labor - 30 Days Hardware - Depends on the device, but most have 1 year + we bundle 3 to 5 years of warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelcreate the best experience for the end user. Our Most hardware warranties cover all products, partswe provide are no questions asked, and labor associated with send straight the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemmanufacturer, and the overnight a new device to the customer to avoid any downtime. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 54 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsNo. * 45 55 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered Yes, if under our warranty programwarranty, we will cover all expenses assuming the original scope has not changed. * 46 56 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaNo, we are not aware of any geographic region where we cannot provide warranty repair servicesservice to all regions and Canada. * 47 57 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveHardware: Both, our policy states many times we will deal directly with manufacturer for the customer, while others reach directly out to the manufacturer. Zebra has an easy RMA and warranty a system installed process. With regards to software, all is handled in house by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsCollective Data. * 48 58 What are your proposed exchange and return programs and policies? According If unhappy with the service provided, the customer would have 30 days to the specific terms of each client's agreement, we can exchange a faulty piece of equipment return or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestexchange. * 49 59 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite We can lock in the SaaS renewal rate for 1,2. 3,4 or 5 years. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of advanced connected lifeyour performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 60 Describe any performance standards or guarantees that apply to your services Collective Data is committed to delivering high-safety quality services and technologies powered by OpenBlueadheres to strict performance standards to ensure customer satisfaction. Our performance standards include: Uptime Guarantee: We guarantee a minimum of 99.9% uptime for our cloud-hosted solutions, ensuring that our clients have continuous access to our services. Response Time: We commit to responding to all support inquiries within 24 hours and resolving critical issues as quickly as possible. Service Level Agreements (SLAs): We provide detailed SLAs outlining our performance commitments, including response times, resolution times, and service availability. * 61 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Collective Data maintains high service standards through a set of policies, metrics, and key performance indicators (KPIs) to ensure exceptional service delivery: Customer Support: Our customer support team is available 24/7 to address any issues or concerns. We track support request resolution times and customer satisfaction scores to continuously improve our service. KPIs: Key performance indicators such as first response time, average resolution time, and customer satisfaction rating are regularly monitored to ensure we meet our service standards. Quality Assurance: Regular audits and quality checks are performed to ensure that our services meet the highest standards of quality and reliability. * 62 Describe your data integrity and protection standards, data backup, recovery, and secure storage solutions. Collective Data prioritizes data integrity and protection through comprehensive measures: Data Encryption: All data is encrypted both in transit and at rest using industry-standard encryption protocols. Data Backup: We perform regular backups of all data to ensure that it can be recovered in the event of data loss. Backups are stored in secure, geographically diverse locations. Disaster Recovery: We have a robust disaster recovery plan in place to ensure business continuity. This suite includes regular testing of our recovery procedures to ensure quick restoration of services. Secure Storage: Data is combined stored in secure data centers that comply with our technicians' extensive industry knowledge strict security standards, including SOC 1 and training to help ensure improved performance and reliability, code SOC 2 compliance, ensuring that data is protected from unauthorized access and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)breaches. * 50 63 What are your policies and governance features regarding large language models and generative AI? Collective Data is committed to the ethical and responsible use of large language models and generative AI. Our policies and governance features include: Ethical Use: We ensure that our use of AI aligns with ethical guidelines, avoiding bias and ensuring fairness in AI- driven decisions. Transparency: We maintain transparency in how AI models are used, providing clear information to users about the role of AI in our solutions. Data Privacy: We prioritize data privacy and ensure that AI models do not compromise the privacy of user data. Continuous Monitoring: Our AI models are continuously monitored and updated to ensure they operate effectively and ethically. Compliance: Our AI governance framework ensures compliance with relevant regulations and industry standards. * 64 User Accessibility: How does your software ensure accessibility for all users, including those with disabilities, in compliance with standards? Collective Data is dedicated to ensuring that our software is accessible to all users, including those with disabilities. Our accessibility features and compliance measures include: Compliance with Standards: Our software is designed to comply with accessibility standards such as WCAG (Web Content Accessibility Guidelines) 2.1 and Section 508 of the Rehabilitation Act. Accessibility Features: We incorporate features such as keyboard navigation, screen reader compatibility, and adjustable text sizes to accommodate users with different needs. User Testing: We conduct regular testing with users who have disabilities to identify and address any accessibility issues. Training and Support: We provide training and support to help users take full advantage of our accessibility features. Continuous Improvement: We continuously improve our software based on feedback from users and advancements in accessibility standards. * 65 Describe your payment terms (e.g., net 10, net 30)? Payment and accepted payment methods. Collective Data offers flexible payment terms and a variety of accepted payment methods to accommodate the needs of Sourcewell participating entities. Our standard payment terms are Net 30 days from the date of invoice. Accepted payment methods include: Credit Card: We accept major credit cards including Visa, MasterCard, and American Express. Electronic Funds Transfer (EFT): Payments can be made via EFT for secure and efficient transactions. Checks: We also accept payment by check, mailed to our specified payment address. Purchase Orders: Entities can issue purchase orders, which we will invoice accordingly. These options provide flexibility and convenience for our clients, ensuring smooth and timely payments. * 66 Describe any leasing or financing options available for use by educational or governmental entities. We typically do not offer any leasing or financing options since it is not a heavily requested, but if we have resources and partnerships in place to finance if needed. * 67 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Collective Data provided a 4 standard transaction documents to ensure clear and transparent transactions with our clients. These documents include: 1. MSRP - Software & Implementation/Training Price List 2. Sourcewell Discounted - Software & Implementation/Training Price List 3. MSRP - Barcode Hardware 4. Sourcewell Discounted - Barcode Hardware The software includes single license purchases to "blocks" of licenses for larger and enterprise deployments. In a quick nutshell, Collective Data bundles software, modules/integrations, hardware, and training/implementation. * 68 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, Collective Data accepts the P-card (Procurement Card) procurement and payment process. This method provides a convenient and efficient way for Sourcewell participating entities to manage their purchases. There is no additional cost to Sourcewell participating entities for using the P-card process. We are committed to making our procurement and payment processes as straightforward and cost-effective as possible for our clients. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 69 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all invoicesof the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Pricing Model: Collective Data operates on a subscription-as-a-service (SaaS) model, with licensing based on concurrent logins. This pricing structure provides flexibility and scalability, allowing clients to pay based on actual usage rather than a fixed number of licenses. Detailed Pricing Data: Standard/List Pricing: We offer a base subscription rate for our software solutions, with tiered pricing based on the number of concurrent users. Sourcewell Discounted Price: Sourcewell participating entities receive a discounted rate, typically ranging from 10% to 20% off the standard list pricing. SKUs: Each subscription tier and add-on service is assigned a unique SKU for easy reference and tracking. A pricing sheet with detailed pricing line items, including SKUs, is uploaded in the document upload section of our response. In a quick nutshell, we are a SaaS company that provides a subscription to the platform. One-time investments are any training/implementation and hardware. * 70 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. The pricing discount represented by our proposal is 10%. This discount is designed to provide substantial savings to Sourcewell participating entities while ensuring they receive high-quality software solutions. * 71 Describe any quantity or volume discounts or rebate programs that you offer. Please see line items titled "Blocks of values Licenses" that include volume discounts vs purchasing a single license at a time. If we misunderstood the question, please don't hesitate to reach out. At this time, we do not have any rebates in place. * 72 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. For “sourced” products or related services, Collective Data proposes the following methods: At Cost Plus a Percentage: We can supply nonstandard options at cost plus a fixed percentage markup to cover handling and procurement expenses. Quotation Basis: Alternatively, if applicable, we can provide a detailed quote for each request, ensuring transparency and competitive pricing for sourced products. * 73 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. N/A because no shipping or additional cost for software or hardware. * 74 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. No delivery or freight investment. Software is delivered via email within 1-5 business days * 75 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. We service and deliver to all listed. No additional charge. * 76 Describe any unique distribution and/or delivery methods or options offered in your proposal. We deliver the solution via email to the department/individuals. This is received very quickly - 1 to 5 business days from when agreement is in place. * 77 c. better than the Proposer typically offers to GPOs, cooperative procurement organizations, or state purchasing departments. We are providing a 10% discount to our software and hardware and any implementation/training service. 78 Specifically describe any self-audit process or program that you plan to employ to verify compliance with your proposed Contract with Sourcewell. This process includes ensuring that Sourcewell participating entities obtain the proper pricing, that the Vendor reports all sales under the Contract each quarter, and that the Vendor remits the proper administrative fee to Sourcewell. Provide sufficient detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. Collective Data plans to implement a self-audit process to verify compliance with the proposed Contract with Sourcewell. This process may include the following components: Pricing Verification: Regular checks to ensure Sourcewell participating entities are receiving the appropriate contract pricing. Quarterly Sales Reporting: Utilizing our sales management system to track and generate detailed sales reports each quarter, which will be outlined reviewed for accuracy. Administrative Fee Remittance: Calculating and agreed remitting the administrative fee based on quarterly sales reports. Internal Audits: Conducting periodic internal reviews to regarding payment intervals throughout ensure all processes align with contract requirements and addressing any discrepancies as they arise. These measures aim to maintain transparency and compliance with the installation processContract terms. ** 79 If you are awarded a contract, provide a few examples of internal metrics that will be tracked to measure whether you are having success with the contract. If awarded a contract, Collective Data will track a variety of internal metrics to gauge success, which may include: Sales Metrics: Such as total sales volume, number of transactions, and average transaction value. Customer Metrics: Including customer acquisition, retention rates, and satisfaction scores. Operational Metrics: Such as response times, resolution times, and compliance rates with contract requirements. These metrics will help us monitor performance and make data-driven improvements as needed. * 80 Identify a proposed administrative fee that you will pay to Sourcewell for facilitating, managing, and promoting the Sourcewell Contract in the event that you are awarded a Contract. This fee is typically calculated as a percentage of Vendor's sales under the Contract or as a per-unit fee; it is not a line-item addition to the Member's cost of goods. (See the RFP and template Contract for additional details.) Collective Data proposes an administrative fee to Sourcewell, typically calculated as a percentage of the sales generated under the Contract. This fee will be determined based on mutual agreement and industry standards, ensuring it supports Sourcewell's facilitation,
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemYes. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Yes. Blauer warrants that every product we produce will be free of defects in materials and workmanship for a specific period of time that varies by the product category. Our uniform shirts, pants, sweaters, job shirts, and safety vests are no usage limitations in our covered for a period of one year from date of purchase. Our outerwear and rainwear products are covered for a period of three years from date of purchase. Our footwear, base-layer, bag, and accessory products are covered for a period 120 days from date of purchase. Blauer's warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed coverage does not include normal wear and tear from use, misuse, or serviced systemsimproper care and laundering. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time N/A. Warranty service claims are coordinated through our stocking distributor network or directly with Blauer's customer service staff. For either scenario, Blauer coordinates shipment of items in question to Blauer's distribution center for evaluation and mileage to perform warranty repairs are covered under our warranty programrepair/replacement, as appropriate. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due No. Warranty repairs and/or replacement is provided throughout the U.S. and Canada either directly by Blauer or through the distributor associated with the customer. However, Blauer does not send technicians to customer sites. We either coordinate service through the presence of local distributor that services the account, or collect any items that warranty service is requested for to our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesdistribution center in Mississippi. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, N/A - Blauer is not including products made by other manufacturers in our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsproposal. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms Blauer offers exchanges and returns of each client's agreement, we can exchange a faulty piece unused products in their original packaging with all labels and hangtags intact within 30 days of equipment or system component under warranty for its current equivalentpurchase. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestShipping charges apply. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇'▇ Controls offers a suite proposal includes Ala carte pricing for customization services such as hemming, application of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliabilityemblems, code compliancelettering, and operational efficiency application of customers' fire functional features like equipment tabs. All of the customization options and lifeservices Blauer offers to our distributor network and end users are included in Blauer's proposal. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services (product longevity or wear- resistance). Blauer warrants and guarantees that every product we produce will be free of defects in materials and workmanship for the useful life of the product according to the product category. Warranty service, whether repair or replacement, for valid claims are typically coordinated through the distributor the product was purchased from for fast resolution, often from the distributor's inventory. ▇▇▇▇▇▇ then compensates the distributor. * 54 Describe any service standards or guarantees that apply to your services (repairs, cleaning turnaround times, etc.). N/A - Blauer does not offer any specific service guarantees. However, we strive to provide timely turnaround of customer orders and as as warranty service. Customer orders for non-safety systemscustomized product are shipped within a 24 - 72 hour period from receipt of order. • Rapid response Warranty service, while not frequently needed, is prioritized to minimize the time users of our products are required to work without the items. * 55 Describe your payment terms and accepted payment methods. Net 30 days. Sourcewell users can pay Blauer or our designated local distributor acting as our subcontractor by check, credit card, or P-card. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Blauer does not offer leasing or financing options directly. However, we are in touch with NCL Government Capital (a Sourcewell contract holder) and will facilitate use of NCL's financing services as appropriate for larger purchases through the Sourcewell contract, if awarded. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. As each Sourcewell member typically uses its own purchase order forms, Blauer does not mandate a standard order form. ▇▇▇▇▇▇ does use a standard quote format for all member inquiries that cites our contract number, quote number, issue resolution date, expiration date, entity name and Sourcewell member #, entity POC details, pricing by requested item number, shipping and dating terms, and order submission instructions including whether Blauer designates a local stocking distributor as our subcontractor for sales and service. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. Blauer accepts P-card purchases from entities that order through Remote Service Support • Predictive Diagnostics to diagnose deficiencies Blauer's online customer portal. ▇▇▇▇▇▇ does not charge any additional fees for use of P-cards. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These product adjustments can be performed monthlymade during the term of an awarded Contract as described in the RFP, quarterlythe template Contract, biand the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., line-annuallyitem discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, or annually based upon provide a SKU for each item in your needsproposal. Upload your pricing materials (if applicable) in the document upload section of your response. ▇▇▇▇▇▇'▇ Controls Maintenance Plan will distinguish between hardware proposed pricing is on a line-item basis and software preventive maintenanceis based on a percentage discount off of our 2024 Retail Price List. ▇▇▇▇▇▇'▇ proposed pricing represents the "ceiling" prices that Blauer may sell any Sourcewell member through the Contract. In generalmany cases, computerBlauer will formally quote period-skilled technicians perform software preventive maintenancespecific, volume-based pricing discounts below contract prices to Sourcewell members to insure pricing that provides the maximum benefit possible to participating Sourcewell members and is consistent or preferable to local market pricing. ▇▇▇▇▇▇'▇ proposed pricing includes freight and handling charges within the 48 contiguous states. ▇▇▇▇▇▇'▇ proposed pricing also includes oversizes that Blauer typically charges a percentage premium for. ▇▇▇▇▇▇ reserves the right to charge extra for "super sizes" (4XL+ and equivalent) as detailed in our proposed contract pricing that is included with our proposal and titled "Blauer 2024 Price List (Sourcewell RFP 011124)". * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. ▇▇▇▇▇▇'▇ proposed line-item pricing ranges from a high of 25% to a low of 7% discount off of our published 2024 Retail Price List. The discount percentage varies by product category with higher price products offered at greater discounts than lower price products. The average discount Blauer is proposing across all categories is 18.6% off of our published 2024 Retail Price List. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Blauer will offer quantity discounts below awarded Sourcewell contract pricing on a case-by-case basis for Sourcewell member requirements, whether direct sale or through our designated local, stocking dealer acting as our subcontractor for sales and service. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Blauer will provide quotes for open market products or services that Blauer agrees to source for Sourcewell members. ▇▇▇▇▇▇ will submit a "Price and Product Change Request Form" to Sourcewell for approval in such cases. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. ▇▇▇▇▇▇'▇ proposed pricing does not include freight, duties, customs, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation related charges for shipments outside of the individual security system's preventive maintenance requirements 48 contiguous states. Blauer may invoice Participating Sourcewell Members for such charges as specified by the original equipment manufacturer (OEM)separate line items. * 50 What are your payment terms 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. ▇▇▇▇▇▇'▇ proposed pricing includes freight and delivery charges for ground shipments within the 48 contiguous states. Blauer will charge additional freight, delivery, and related fees (e.g.as incurred by Blauer) for expedited shipments or shipments to Hawaii, net 10Alaska, net 30)? Payment terms are Net 30 for all invoicesU.S. territories outside of the continental U.S., and Canada. For contracting sales, a schedule of values Such additional charges will be outlined invoiced as separate line items. * 65 Specifically describe freight, shipping, and agreed delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Blauer will invoice freight, delivery, and related charges as separate line items for shipments to regarding payment intervals throughout the installation processAlaska, Hawaii, Canada, or any offshore location. Blauer will invoice such charges at cost and as separate line items on each invoice. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. N/A *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions Yes (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documentssee attachment: Brine Masters Warranty) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There No, wear items such as a Pump seals may not be covered by our standard warranty. However, stating such we have never had to replace any pump seals. In the event that we are no usage limitations in our awarded the Sourcewell contract we will include pump seals as a warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsitem. * 45 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. No * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. Yes * 48 51 What are your proposed exchange and return programs and policies? According We ship out replacement parts the same day, And ask that warranty items be returned to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. us within 30 days * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge (See attachment: Service Agreement) a. Annual service inspection and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance program $2,200 / YR b. Cellular gateway data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)plan / $500/yr. * 50 What are 53 Describe your payment terms and accepted payment methods. Net due 30 days * 54 Describe any leasing or financing options available for use by educational or governmental entities. We offer: Rental, Lease and or Financing to customers. Terms of agreement are flexible to meet the customers' needs. (Duration of program and configuration of equipment) * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Standard Invoice to include, PO number, Sourcewell contract, Description of equipment and or service, Customer contact information and Our company information. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, no additional charge * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Pricing Structure: List Price for all invoicesequipment and line items, less 10% Discount for Sourcewell customers for all equipment. See attachments., (Brine Masters Price Worksheet.XLS and PDF) * 58 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. 10% * 59 Describe any quantity or volume discounts or rebate programs that you offer. If purchase more than 1 unit of values brine maker or truck fill system, an additional 5% discount applies to the 2nd item of lesser value. Discount does not apply to installation items or parts.. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Open Market items: Cost + 15% Markup + Freight and handling. This will include storage tanks and or other items not listed on the bid price sheet.) * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Pricing does not include installation: Due to the nature of the equipment it is not practical to include installation for each location differs in scope of the project. We do offer installation services for the equipment to be quoted separately per customers request and installation supplies for install of equipment. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight is included in the bid price. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Common carrier freight quote with no markup will be outlined and agreed quoted to regarding payment intervals throughout the installation processcustomer. cost will be passed along less freight allowance granted in bid price. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. None *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth Not Applicable to protect our clients against faulty products installed by or workmanship completed by our personnelthis product. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsNot Applicable to this product. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage Not Applicable to perform warranty repairs are covered under our warranty programthis product. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due Not Applicable to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesthis product. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsNot Applicable to this product. * 48 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we Sourcewell members can exchange a faulty piece of equipment or system component under warranty cancel TrueConnect for its current equivalenttheir employees at any time. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, No new loans will be replaced at initiated, but the client's requestmembers will be asked to continue processing the payroll deductions requested by any employees with an existing loan until those are fully repaid. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training Not Applicable to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)this product. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms TrueConnect is available at no cost to Sourcewell members, so there are Net 30 for all invoicesno payments. * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? TrueConnect is available at no cost to Sourcewell members, so there are no payments. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Although we work with a schedule growing national network of values benefit brokers and benefit administration platforms, all Sourcewell member TrueConnect Agreements are signed between the Sourcewell member and TrueConnect directly – for quality control. Any Sourcewell member utilizing a Sourcewell Cooperative Purchasing Agreement would be eligible for the terms and conditions in this proposal along with any other benefits Sourcewell wanted to include to its members. All Sourcewell member accounts will be outlined automatically recorded as such in our TrueConnect database. Whenever an employee from a Sourcewell member enrolled in the TrueConnect program logs into the TrueConnect website to apply for a loan, our system automatically tags that loan application as being taken by Sourcewell member employee. As interest revenue payments are collected by Sunrise Banks from the payroll deductions authorized by the Sourcewell member employee, the TrueConnect system automatically calculates any administrative fee payments due to Sourcewell for the service it provides. Sourcewell will provide us with a bank account and agreed routing number where it wants Sourcewell administrative fees to regarding be sent via ACH automated payment, and the TrueConnect system will automatically wire that administrative fee payment intervals throughout each month to that account, with a reconciliation report with all of the installation details Sourcewell needs to verify contract compliance. More importantly, since any Administrative fees or commission payments are being calculated and sent by an FDIC insured, federally chartered bank, the accuracy and integrity of all Administrative fee payments are overseen and regulated by the Office of the Comptroller of the Currency (OCC) annually. There is federal government regulatory oversight and supervision over our commission and administrative fee payments, so Sourcewell can be assured that there is sufficient incentive and motivation to guarantee accurate payment of administrative fees due. If there are any other benefit brokers, non-insurance associates, benefit enrollment platforms or others who are owed a commission payment from interest revenues received from an employee of a Sourcewell member enrolled in TrueConnect, our system automatically calculates and sends those payments separately and directly by ACH. That will not interfere with or affect administrative fee payments to Sourcewell * 53 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell Members for using this process? Sourcewell members will not pay us anything to have TrueConnect available for their employees, so we do not need to accept procurement payments from Sourcewell members. *Employees repay their TrueConnect loans though authorized payroll deductions over a full year team. If the employee wants to pay their loan balance off early, they can do so online with no penalty, fee, or any additional accrued interest. They can do so by ACH from an account number and routing number of an account of their choice, with no fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 54 Describe your pricing model (e.g., line-item discounts or product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. TrueConnect is offered at no cost and no financial risk to the employer. So there is no cost or cost structure to the Sourcewell member. TrueConnect can be marketed as a stand-alone product offering to Sourcewell members, or can be packaged with other Sourcewell-approved benefits products and services anticipated under this contract. We are fully prepared to market TrueConnect and the Sourcewell contract vehicle independently. However, if it is desirable to Sourcewell to have TrueConnect marketed and delivered through a more comprehensive employee benefits or service provider, we will be happy to enter an agreement with a Sourcewell-approved provider to be a TrueConnect distributer. Or, we can leverage our growing national network of benefit brokers, non-insurance associates and automated marketing capabilities to market Sourcewell, it's membership benefits, the benefit of cooperative purchasing contracts, and available Sourcewell products and services – including other Sourcewell-awarded employee benefits providers. TrueConnect is a voluntary employee benefit program offered at no cost and no financial risk to Sourcewell members. Approval can be done online by electronically signing a short, two-page agreement that simply clarifies that they are offering TrueConnect as a benefit program to their employees and will accommodate the payroll deductions authorized by the employee as the means of repayment of TrueConnect loans. The system is automated, so after an initial set up process to enroll an employer into the TrueConnect program, there is very little administrative work for the member to do. Once enrolled, the employees of that Sourcewell member become eligible for a small loan, up to $4000 from Sunrise Banks, an FDIC insured, federally chartered bank based in St. ▇▇▇▇, MN. Loans are offered in fixed sizes, in $500 increments ($1000, $1500, $2000, etc) and are repaid by employee-authorized payroll deductions over a full one-year term. There is an overall cap of $4000 that can be borrowed at any one time, regardless of income. TrueConnect also offers traditionally underwritten loans up to $20,000 with rates as low as 9% (or less) to qualified borrowers. Loan sizes are further limited to ensure that the payroll deductions do not exceed 8% of an employee's gross paycheck – to protect the employee from borrowing more than they can comfortably repay, while leaving enough in their paycheck to cover their food, rent and normal expenses. The TrueConnect system automatically determines those limits and will display online only those loan sizes the employee can qualify for based on their income. The employee accesses the loan benefit online, at any time, from home or at work or even on their phone, by accessing ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇. (If desired, we can create a specific Sourcewell landing page that employees of Sourcewell members would land on to promote Sourcewell or other products and services it wants employees to be aware of. The process of applying for a TrueConnect loan should take the employee no more than about 3-5 minutes, by answering a few questions on the screen. The employee chooses from among the options available based on the income limits mentioned earlier, designates an account where they want the funds deposited, and electronically signs the loan agreement and payroll deduction authorization. All terms and conditions are clearly disclosed, including the exact deduction amounts - to the ▇▇▇▇▇ - for each loan size. The money will arrive by ACH to the account the employee designates, usually by the next business day. A copy of the signed payroll deduction instruction is available to the employee at any time, and to the Sourcewell member for confirmation if necessary. Payroll deduction instructions are automatically sent to the member's payroll system and continue to be deducted in the same amount until the loan is repaid and the TrueConnect system sends a “Stop deductions” instruction automatically to their payroll system. No credit check or credit score is required to use TrueConnect, which means the employees most in need of financial help and who struggle to qualify for most forms of traditional credit, can still be eligible through this member benefit. There are no fees – no late fees, no application fees, no early pre-payment penalties, etc. Employees of qualified employers pay a simple competitive fixed rate one-year amortizing loan. Payments through payroll deduction are reported to the credit agencies as one-time, in full, payments of a bank loan – which can help the employee establish a positive credit history, or restore a damaged credit score. All loans are funded by Sunrise Banks, N.A. If a Sourcewell member prefers to work with a local bank or credit union as the funding source for loans for its employees, we have a way to accommodate that need and have those local lenders participate in the TrueConnect loan program. All employees who take a TrueConnect loan are eligible for up to six (6) free credit counseling sessions per year through Lutheran Social Services of Minnesota, through their LSS Financial Choice Program, at no cost to the employer. A copy of their information is included in the Appendix. We are also partnered with a growing network of local financial education and coaching programs offered at no cost from local nonprofit and charity organizations, so employees have a choice to work with someone local for additional financial wellness support. Many of these organizations may be Sourcewell eligible, which can help grow the Sourcewell network further. TrueConnect is ONLY available as a benefit program through an employer. It is not a direct to consumer loan program. If someone tries to apply for a loan through the TrueConnect portal, and it is not available through their employer, the system will recognize that and turn them down. TrueConnect is NOT a state-licensed finance company. State lending licenses can be relative easy to obtain, and the rules and standards for lending deviate significantly from state to state. That's why they tend to be the province of payday lenders, car title lenders, and other “non-traditional” credit products – because it can be much harder to meet the high standards and requirements to be a federally chartered, FDIC insured bank. TrueConnect is a patented technology that enables Sunrise Banks, * N.A. to make this loan program available as a benefit program to Sourcewell members and their employees across the US.
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 45 Do your warranties cover all products, parts, and labor? Our See the attached warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all productsregistration information, partswarranties, and labor associated with warranty claim information. Warranties cover defects in material and workmanship, which are attributable to the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemWheeled Coach brand and arise during normal use and service. Other components are covered by their manufacturer's warranties. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documentsa) * 44 Conversion warranty = 12 months / unlimited mileage b) Limited Lifetime Cabinet Construction Warranty = 11 years c) Limited Electrical Warranty = 11 years d) Modular Structure Limited Lifetime Warranty = 15 years e) Body Paint Warranty = 0 / 36 months – 100% coverage 37 / 48 months – 50% coverage 49 / 60 months – 25% coverage 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. Normal use and service * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician It is listed in our dealer distributor agreements and in our warranties that we do not cover travel time and mileage to perform warranty repairs mileage, but we are covered under our warranty programan ethical manufacturer that will look at all request for reimbursements on a case by case basis and determine what the correct course of action should be and follow through. * 46 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. None * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveIf the component by another manufacturer has failed within the described conversion warranty, our policy states we will cover the warranty a system installed by our technicians for a period of 1 year from service. After the date expiration of the customer beneficial use. Service parts carry a 90 day described conversion warranty from then it will go through the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsOEM. * 48 50 What are your proposed exchange and return programs and policies? According Due to all of the specific terms variables that can transpire, the result will have to be determined by a case-by-case basis and choose the correct course of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestaction and follow-through. * 49 51 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can Contracts may be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed available by our Maintenance Technicians. An important part of our maintenance approach is the incorporation distributor, which will have to be determined of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processservices requested. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our All of our products are covered for a period of 12 months against defects in materials and workmanship. Any warranty structure is set forth claims for labor need to protect our clients against faulty products installed be approved by or workmanship completed by our personnelVariTech prior to completion. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our No they do not. The only disclaimer here would be that the equipment must be maintained per VariTech's recommendations to apply for warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsconsideration. I.e.: End of year maintenance must be performed. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programIf onsite repair is deemed necessary these expenses would be included. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to There are no geographic restrictions. All warranty repairs would be handled by the presence field service team at VariTech Industries or one of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesthe ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇ service centers. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we VariTech will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentswarranty for any other manufacturers' component on our systems. * 48 What are your proposed exchange and return programs and policies? According If a product is deemed to be defective, the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, customer will be replaced at given an RMA number to return the client's requestdefective product. Once the defective product is received by VariTech, a new an unused component will be sent out immediately for replacement. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite Fall start up and spring shut down is available on any of advanced connected life-safety services and technologies powered by OpenBlueour products. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliabilitywould include any necessary calibration, code compliancetune-ups, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)training. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoicesdays * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes, we may offer extended terms or early payment discounts that can be negotiated on a case by case basis. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, a schedule of values indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Sourcewell will be outlined loaded into the VariTech Microsoft Dynamics AX ERP under its own label. This will allow VariTech to load all pricing, products, and agreed VariTech/Sourcewell customers to regarding payment intervals throughout be quoted, tracked, processed, and billed/invoiced all from the installation processsame software interface. All customer processes will flow through VariTech eliminating the need for other entities to process Sourcewell/Member PO's. Having all this data will ensure the quarterly calls with the Sourcewell will go smooth and the transparency of the business as it relates to the Sourcewell and the Member contracts is all tracked and managed accordingly. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Depending on the application we offer either a 5- or 10-year standard material warranty. We also have options for customers to purchase up a labor warranty structure is set forth to protect direct through ▇▇▇▇▇▇ Lighting. All of our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the are available online at ▇▇▇.▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our No, provided the customer follows proper usage, care and maintenace adhering to their warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemscoverage. * 45 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time Our standard warranty is for materials only and mileage to perform these costs would not be included. If a labor warranty repairs is purchased, these costs are covered under our warranty programcovered. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence Service and repair is not part of our company-owned district offices throughout North Americastandard warranty. It is offered as an additional option, if purchased by the member we are not aware have technicians capable of any geographic region where we cannot provide warranty repair services. performing repairs in all regions of United States & Canada, * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveThird party materials that are part of our proposal are passed on to the original equipment manufacturer; however, our policy states we ▇▇▇▇▇▇ Lighting will warranty a system installed by our technicians for a period of 1 year from administer the date of communications and transactions through the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components3rd party manufacturer. * 48 51 What are your proposed exchange and return programs and policies? According Our products are made to order, we do not accept returns without a Return Material Authorization (RMA). In the event that there is an authorized return that is not a valid claim applicable to our standard terms of warranty, we reserve the right to apply a restocking fee up to 50% of the purchased goods price. ▇▇▇▇▇▇ Lighting has sole discretion of authorization a return and reserves the right to inspect returned good for quality before issuing a credit to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestcustomer. * 49 52 Describe any service contract options for the items included in your proposal. ▇We offer post installation project management service contracts that cover light level verification and system wellness checks. Service agreements are only valid during the original term of the warranty. * 53 Describe your payment terms and accepted payment methods. Our standard payment terms are NET30 from product shipment or service rendered date. Payment methods accepted are checks or ACH. * 54 Describe any leasing or financing options available for use by educational or governmental entities. For members that are interested in financing ▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined Lighting will work with our technicians' extensive industry knowledge and training to help ensure improved performance and reliabilityNCL Government Capital, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and teartheir applicable Sourcewell Contract. We also have an internal corporate department, Signify Capital, that we may offer preventative maintenance plans where we proactively test systems if the members inquire. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and provide conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. See uploaded document section for ▇▇▇▇▇▇ Lighting Standard Terms & Conditions, Customer Sign Off Form, Sample Invoice. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We do not accept P-card procurement at this time. * Provide detailed status reports on findingspricing information in the questions that follow below. These Keep in mind that reasonable price and product adjustments can be performed monthlymade during the term of an awarded Contract as described in the RFP, quarterlythe template Contract, biand the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-annuallyitem discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. In the upload section we will be providing a SKU price sheet, showing MSRP including a 5% discount to Sourcewell members for both US and Canada. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or annually based upon your needslist, state the percentage or percentage range. ▇▇▇▇▇▇ Lighting extends a 5% discount off of MSRP to all Sourcewell Members. * 59 Describe any quantity or volume discounts or rebate programs that you offer. ▇▇▇▇▇▇ Controls Maintenance Plan Lighting does not have a standard volume discount, we evaluate each project and work with the customers to develop solutions adhering as best as possible to their budgets. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. "Sourced or open market" products or related services that aren't included on the pricing sheet uploaded in the document section will distinguish between hardware be entered at cost plus 15%. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and software preventive maintenancetheir relationship to the Proposer. In generalPricing submitted includes all products and offerings at this time. Services not part of this submission and sourced at a later date by qualified parties, computerwill result in the at cost plus 15% fee. Each project is unique and carries its own potential added total costs of acquisition depending on the scope of work. ▇▇▇▇▇▇ Lighting consults with the customer on a project-skilled technicians perform software preventive maintenanceby-project basis to develop proposals that align with how each customer desires to purchase and implement a new LEDS sports lighting system. Throughout this process we advise along the way any potential incremental costs associated. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and hardware preventive maintenance is performed by our Maintenance Techniciansdelivery program. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer ▇▇▇▇▇▇ Lighting has a $5,000 minimum pre-paid freight allowance. Any special transportation requirements, (OEM)including, but not limited to - city delivery truck, union driver, lift gate) customer will incur additional charges. All orders less than $5,000 will be charged $100 per fixture freight. * 50 What are your payment 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. ▇▇▇▇▇▇ Lighting has a $5,000 minimum pre-paid freight allowance. Any special transportation requirements, (e.g.including, net 10but not limited to - city delivery truck, net 30)? Payment terms are Net 30 for all invoicesunion driver, lift gate) customer will incur additional charges. For contracting sales, a schedule of values All orders less than $5,000 will be outlined and agreed charged $100 per fixture freight. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Standard shipping is included to regarding payment intervals throughout the installation processdesired customer delivery location. Expedited shipping is available at an extra charge. We may also accommodate multiple delivery locations based on project requirements. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Yes, the JCB warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover covers all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemlabor. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations The JCB Standard Full Warranty allows unlimited hours in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsits first year, and up to 2,000 (total) hours in the 2nd year. Our Generator products have a 2- year/3,000 hour standard full warranty. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage Yes – up to perform warranty repairs are covered under our warranty program. 50 miles * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to No. Generator products will only be sold in the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesUS. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we They will warranty a system installed by our technicians for a period of 1 year from be passed on to the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can JCB does not have an exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestand return program. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers We provide our customers with a suite peace of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined mind with our technicians' extensive industry knowledge standard 2-year warranty. Additionally, our dealer network can offer service and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports agreements to our customers on findings. These can be performed monthly, quarterly, bian as-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)needed basis. * 50 What are 53 Describe your payment terms (e.g., net 10, net 30)? Payment terms are and accepted payment methods. Net 30 days. Check and ACH payment accepted * 54 Describe any leasing or financing options available for use by educational or governmental entities. Tax-exempt Municipal lease programs are available * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. As an existing contract holder for many years now, JCB has a sales force that is very familiar with the Sourcewell program and processes. We have established a Sourcewell Sales Guide that is distributed to the dealer network and provides information on the program, pricing structure, and terms. We have also simplified the sales reporting process (pin #'s issued for discount/tracking) to ensure we are capturing all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout sales through the installation processprogram. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our Yes. See uploaded Snap-on warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelpolicy. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsNo. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesNo. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from Third party manufactured items are subject to the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer's warranty. * 48 What are your proposed exchange and return programs and policies? According to Product with current part numbers may be returned for credit if original packaging is unopened and undamaged. Customer is responsible for transportation costs unless the specific terms return is the result of each clientan error on Snap-on's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestpart. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite Many out of advanced connected lifewarranty Snap-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These products can be performed monthly, quarterly, bi-annually, or annually based upon your needsrepaired under a flat rate program. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenanceSee uploaded file for details. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part Other out of our maintenance approach is the incorporation of the warranty repairs are quoted on an individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)basis. * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms Net 30, FOB Origin, Freight Prepaid. * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Leasing and financing options are Net 30 for all invoicesavailable through Snap-on Financial Services and are quoted on a case by case basis. * 52 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, a schedule of values indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. All orders will be outlined and agreed processed at Snap-on's National Industrial Customer Service Center (ICSC). Customers can submit orders through their Snap-on Industrial Account Manager or directly to regarding payment intervals throughout the installation processICSC by phone, mail, fax, email, online through the B2B website, EDI, Ariba or through various other electronic platforms. Snap-on Industrial anticipates no challenges in complying with the quarterly reporting requirements. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover covers all products, parts, parts and labor associated with which are found to be defective due to material or workmanship under normal use for a period of one year from the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemdate of invoice. Please see the attachment "Warranty Information". * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no Our warranties do not impose any usage limitations in our warranty system restrictions when the product is used for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsits intended purpose. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Due to the fact that it is difficult to bring our products back to the dealership for service we allow for dealer travel time and mileage to perform warranty repairs are covered under our warranty programexpenses when applicable. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to There are no geographic regions of the presence United States or Canada that are outside of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesdealer service network. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed All products sold by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation Little Falls Machine are warrantied by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsLittle Falls Machine. * 48 51 What are your proposed exchange and return programs and policies? According Products that are deemed defective are must be returned to the specific terms of each client's agreement, we can exchange Little Falls Machine for inspection. At that time a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, replacement product will be replaced at shipped and invoiced. If the client's requestpart is found to be defective, the customer or dealer is then credited for the part and reimbursed for any labor to replace and test the part. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlueLittle Falls Machine does not offer any service contracts at this time. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part Many of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)industrial dealers will include our product in their service contracts. * 50 What are 53 Describe your payment terms and accepted payment methods. Our payment terms are net 30. Our accepted methods of payment are check, ACH and credit card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Little Falls machine does not offer any leasing or financing options, however many of our dealers are able to obtain financing for their end users through a variety of outlets. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Upon receipt of a verified Sourcewell contract order, Little Falls Machine will create an internal Sales Order (see attachment). The order will be flagged internally for record keeping and reporting purposes. Please see the attachment "Standard Transaction Document" for a copy of our internal order screen and a copy of our Sales Order Acknowledgement. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We do not accept the p-card procurement system at this time. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Sourcewell pricing will be offered as a percentage discount off of list price across the board on our price list. Please see the attachment "Pricing". * 58 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Little Falls Machine will be offering our products directly and through our dealer network at a 5% discount from our published list prices. List price is clearly defined in the attached catalog pricing pages. * 59 Describe any quantity or volume discounts or rebate programs that you offer. We will offer quantity breaks on a case by case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. It is very rare that we asked to source a product for a customer. if an end user requests a custom plow or a unique plow design, we would supply a quote for each request. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. We are offering installation prices at our factory for the proposed products on this RFP, but installation at our factory may not always be feasible and therefore will have to be sourced locally. The installation will usually be done by the local Falls dealer, and sometimes the end user will perform the installation. It is also worth noting that the installation price at our factory may not always be representative of the local Falls dealer installation price. For instance, a schedule Falls dealer in King of values Prussia, PA may have significantly higher labor rates than a Falls dealer in Bozeman, MT. And since almost every installation is custom, there could be significant differences in the time allowed for each installation. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight is often part of the quoting process and will be outlined included, upon customer request, on the quote. The quoted price is fixed and agreed is not subject to regarding payment intervals throughout change or fuel surcharge. We work very closely with local long haul trucking companies and we are able to offer extremely competitive rates. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Freight charges for customers in Alaska and Hawaii work exactly the installation processsame as our continental US shipments. Canadian shipments are normally arranged by the Canadian authorized Falls dealer. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. A unique distribution/delivery method that we made available to our motor grader dealers is we will install our motor grader snow equipment at no additional charge if the dealer is able to route the grader through our facility before delivering it to their dealership. Many of our dealers have realized significant savings when they compare the additional freight required to route the grader through our facility compared to the cost of installing our equipment by their service department. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Yes. Doron's warranty structure is set forth to protect covers all of our clients against faulty products installed by or workmanship completed by our personnelincluding parts and on-site labor. Our warranties cover all products, parts, and labor associated with Doron also provides routine on-site servicing calls under the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemwarranty program. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsNo. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence Doron's warranty program covers all geographic regions of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesUnited States and Canada. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, Any items in our policy states we will warranty a system installed proposal that are made by our technicians for a period of 1 year from other manufacturers are always covered by the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each clientTypically "Simulators" are not exchanged or returned. This has not happened in ▇▇▇▇▇'s agreement, we can exchange 48 year history. But this may be negotiable on a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestcase by case basis. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇Doron has an extended service option, (on-site maintenance contract), that is included in our price/proposal. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Every simulator performs to a Technical Specification that is provided with each individual bid. An example of a typical technical specification for Law Enforcement is attached. Other Specifications for Fire, EMS, Bus,Truck and a variety of other simulators are available upon request. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Simulators are complex devices and multiple standards and guarantees apply to each individual, specific simulator as described in the technical specification. Typical Doron's customers require simulators to be operational for 8+ hours a day for 5-7 days a week, depending on the agency, or end user customer. * 55 Describe your payment terms and accepted payment methods. Typical Terms are Net 30 Days. Payments are typically through Bank Transfer. Other electronic methods can be arranged. Checks and credit card payments are also accepted. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Doron does not typically provide leasing and financing arrangements. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. ▇▇▇▇▇ Controls offers accepts a suite customers T's & C's or mutually modifies them. All of advanced connected lifeDoron's products come with a full 1 Year service plan than includes all parts and on-safety site service. Additional years of service can also be provided. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Doron does not use the P-card procurement and payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. The pricing of our simulation products is clearly shown in the attachment. There is a line item for each product and quantity discounts. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. It is a 3% discount off the commercial rate. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Volume discounts of up to four simulators purchased as one system are clearly shown in the attached pricing sheet. The pricing of larger quantities or custom packages can be negotiated during the individual proposal phase with each entity. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Doron has an internal costing procedure where all non-standard, custom or sourced products and services and technologies powered by OpenBlueare priced. Quotes will be provided upon request. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This suite includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. There are no additional cost that are not included in the pricing sheet. * 64 If freight, delivery, or shipping is combined with our technicians' extensive industry knowledge and training an additional cost to help ensure improved performance and reliabilitythe Sourcewell participating entity, code compliancedescribe in detail the complete freight, shipping, and operational efficiency of customers' fire and life-safety systemsdelivery program. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics Shipping is included to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap all the Conterminous States, (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEMlower 48). * 50 What are your payment 65 Specifically describe freight, shipping, and delivery terms (e.g.or programs available for Alaska, net 10Hawaii, net 30)? Payment terms are Net 30 for all invoicesCanada, or any offshore delivery. For contracting salescontracts delivered to Alaska, Hawaii, Canada or any offshore delivery, Doron contracts with a schedule Freight Forwarder prior to the execution of values will be outlined and agreed to regarding payment intervals throughout the installation processcontract. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. None *
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Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Our California Skateparks warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover typically covers all products, partsmaterials, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemlabor. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Repairs required by abuse, accident, vandalism, neglect, use of products other than the intended purpose, and acts of nature or god are no usage limitations not warrantied. The warranty does not cover any modifications, changes, or additions to the facility, unless approved in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemswriting by California Skateparks. * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Yes. Because we have multiple crews mobilized throughout the USA, we can respond quickly to any warranty issues. Technicians' travel time and mileage to perform warranty repairs expenses are covered under our warranty programby CSP. * 46 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due California Skateparks is able to the presence of our company-owned district offices throughout North America, we are not aware of provide certified technicians in any geographic region where we cannot provide warranty repair servicesUS or Canadian state/province. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveThe California Skateparks warranty service covers every item in the contract, our policy states we will warranty a system installed including those made by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different other manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsor sub-contractors. * 48 47 What are your proposed exchange and return programs and policies? According to Because of the specific terms nature of each client's agreementproducts California Skateparks is providing (design and build services), we can no exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestreturn programs are offered. * 49 48 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite We design and build mostly concrete facilities nearly maintenance free. However, skateboarding and bike riding are by nature aggressive and therefore can cause minor chip, scrape and abrasion which are all types of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and teartear for this type of facility. We also offer preventative Because some minor wear and tear will occur throughout the year, California Skateparks recommends a yearly maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, program that will extend the longevity of any skate or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)bike park facility. * 50 49 What are your payment terms (e.g., net 10, net 30)? Payment California Skateparks generally has Net 30-day terms; however, we are flexible and willing to comply with any required terms are Net 30 for all invoicesfrom the Sourcewell participating entities. * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? California Skateparks has partnered with Citizens Business Bank to offer Clients a complete suite of financing solutions. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We anticipate Sourcewell participating entities to communicate with California Skateparks and identify themselves as participating entities. We expect that these participating entities will issue a schedule purchase order which we will use to track and identify the project as a Sourcewell Project in our internal systems. Our sales network is comprised of values a consolidated group with a unified reporting system. Identifying and tracking Sourcewell sourced projects will follow our established internal procedures. We expect to communicate and coordinate sales with Sourcewell in their tracking system on a regular basis, in the quarterly reports, and in the annual business review described in the contract template. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We currently accept Credit Card Payments with a 3% Fee. We can setup P-card procurement and payment processes and any additional fees for these services will be outlined passed through to Sourcewell participating entities at cost with no additional fees. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and agreed product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to regarding payment intervals throughout consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the installation processdocument upload section of your response. *California Skateparks plans to move forward using a standardized process for each project from Sourcewell participating entities. First, California Skateparks will create a conceptual design which will be then used as a base for our Cost Quantity Breakdown (CQB). This CQB will help us quantify items and materials in our cost estimate, which will already include item unit pricing. As we move further along the design, any changes made during the process will be passed through the CQB, and therefore will modify the cost estimate. In this way, we can ensure consistency in our figures, and avoid confusion due to updates or changes. * Each individual component will be listed using line item pricing. Quantities for each line item will come from our CQB. We are also offering and additional 7% discount off of our standard unit pricing, giving Sourcewell members access to pricing lower than any other pricing in the market, published or un-published. Individual SKU's are associated with each line item on the Sourcewell pricelist.
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Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our UVT-branded item warranties cover all products, parts, and labor associated with labor. Individual manufacturers have specific warranties based on the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemitem but often cover all necessary items. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations No. Some manufacturers implement warranty restrictions based on hours and/or charge cycles in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsaddition to the standard term. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty Most repairs are covered under performed at our warranty programFayetteville location however, fixed site items such as the DJI Dock will include associated travel expenses. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to UVT will always provide an efficient and cost-effective solution for repairs, whether that be in-house, with the presence of our company-owned district offices throughout North Americamanufacturer, we are not aware of any geographic region where we cannot provide warranty repair servicesor with a 3rd party that can offer better/faster service. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveThis is entirely up to the manufacturer. Depending on the item, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers UVT may offer their own equipment warranties that cover the replacement cost of specific system componentsbe able to provide these services in-house. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms UVT accepts returns within 7 days of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalentreceipt. Equipment that cannot The item must be repaired, or that unused and in new condition. Our full return policy is part of a legacy system no longer supported, will be replaced at the client's request. available here: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/returns * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls Some manufacturers offer extended warranties or protection plans that will be readily available. Additionally, UVT offers a suite Fleet plans that include various service options to simplify the operation and ensure reliability of advanced connected life-safety services aircraft. * 53 Describe your payment terms and technologies powered by OpenBlueaccepted payment methods. This suite is combined with our technicians' extensive industry knowledge UVT offers NET 30 terms to all government and training to help ensure improved performance and reliabilityestablished customers. Payment methods include purchase orders, code complianceletters of intent, credit/debit, and operational efficiency of customers' fire wire transfer/ACH. * 54 Describe any leasing or financing options available for use by educational or governmental entities. UVT is the only robotics distributor in the U.S. to offer an in-house leasing program on multiple brands. Terms are generally 12-36 months and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics include an option to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthlypurchase, quarterly, bi-annuallyrenew, or annually based upon trade equipment at the end of the term. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your needsresponse. A copy of our Terms may be found at the address below. ▇▇▇▇▇://▇▇ Controls Maintenance Plan will distinguish between hardware ▇▇.▇▇▇.▇▇/terms Additionally, we are happy to accept standard PO's, or signed quotes for processing orders, as long as the item and software preventive maintenanceprice match and delivery/billing contact information is included. In general* 56 Do you accept the P-card procurement and payment process? If so, computeris there any additional cost to Sourcewell participating entities for using this process? UVT does accept p-skilled technicians perform software preventive maintenancecards and we do not charge any additional fees. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and hardware preventive maintenance is performed by our Maintenance Techniciansthe Sourcewell Price and Product Change Request Form. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are 57 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting salesUpload your pricing materials (if applicable) in the document upload section of your response. Based on prior contract experience, the easiest price methodology is a schedule of values will be outlined and agreed to regarding payment intervals throughout flat discount broken down by the installation processmanufacturer. This industry introduces new products daily, this frequency creates a burden on everyone. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed All Equipment Provided by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values CME Corp is provided with each proposal that provides details the Manufacturer's Warranty. These Warranties are provided as part of the service or product being provided, outlines timelines, billing, and responsible partiesquoting process as needed. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Details of Manufacturer's warranties are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsavailable on request and differ per specific manufacturer. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programVaries by Manufacturer. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesCME Does Not Service The Canadian Market. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, Varies by original manufacturer. CME provides approved warranty service for several of our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial usemanufacturers. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer Other Manufacturers provide their own equipment warranties that cover the replacement cost of specific system componentsservice. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestVaries by product and manufacturer. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)Available ad locally negotiated. * 50 What are 53 Describe your payment terms and accepted payment methods. Net 30 Wire Transfer, Bank Checks, Credit Cards * 54 Describe any leasing or financing options available for use by educational or governmental entities. CME has financing/leasing options available through 3rd party partners. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Please see attached, CME's current credit application. This document is used when an entity places it's first purchase order. Processing time is approximately 24-48 hours maximum. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes. CME will accept P-cards. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. As detailed in subsequent questions below, for items on our web site/ catalog, CME is offering a price not to exceed 5% off the list price. Dock to Dock Freight/shipping to CONUS locations is free for all invoicessales above $99. For contracting sales, All sales below $99 will incur a schedule of values freight/shipping charge based on current costs and will be outlined quoted by a CME sales / customer service representative. A price list for all current web items will be provided as an attachment in this solicitation response. All services including biomedical and agreed to regarding payment intervals throughout the installation processof any kind will be locally negotiated based on individual project parameters. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Yes * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our The only restriction that warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. does not cover is misuse of the CEW * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform No. There is not any warranty repairs are covered under our repair. Our warranty programis full replacement. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide Our warranty repair servicesis full replacement. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. N/A * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty We do not offer refunds. We offer credit for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestany returns. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). N/A * 50 What are 53 Describe your payment terms (e.g., net 10, net 30)? and accepted payment methods. Payment terms are Net payment due at time of order or PO with terms payment due no later than 30 days after receipt of their order. Payment methods: Credit Card, Check or Direct Deposit (ACH) * 54 Describe any leasing or financing options available for all invoicesuse by educational or governmental entities. For contracting salesN/A * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a schedule sample of values will be outlined each (as applicable) in the document upload section of your response. The standard transaction documents are a printed invoice and agreed to regarding payment intervals throughout the installation processa W- 9 form along with Direct Deposit instructions/wire instructions for each order. See attached. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelNot applicable. Our warranties cover all We are not providing products, parts, and or manufacturing labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemunder this contract. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Not applicable. We are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed not providing products, parts, or serviced systemsmanufacturing labor under this contract. * 45 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs Not applicable. We are covered not providing products, parts, or manufacturing labor under our warranty programthis contract. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we Not applicable. We are not aware of any geographic region where we cannot provide warranty repair servicesproviding products, parts, or manufacturing labor under this contract. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveNot applicable. We are not providing products, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsparts, or manufacturing labor under this contract. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreementNot applicable. We are not providing products, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repairedparts, or that is part of a legacy system no longer supported, will be replaced at the client's requestmanufacturing labor under this contract. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services Not applicable. We are not providing products, parts, or manufacturing labor under this contract. * Describe in detail your performance standards or guarantees, including conditions and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training requirements to help ensure improved performance and reliabilityqualify, code complianceclaims procedure, and operational efficiency overall structure. You may upload representative samples of customers' fire and life-safety systemsyour performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics 53 Describe any performance standards or guarantees that apply to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthlyyour services Hatch will perform the services with due care, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenanceskill, and hardware preventive maintenance is performed diligence in accordance with the standard of care normally exercised by our Maintenance Techniciansprofessionals providing similar services in similar circumstances. An important part * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Hatch will reperform its services at its own cost to correct any services that fail to meet its standard of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified care. * 55 Describe your payment terms and accepted payment methods. Net 14 days by the original equipment manufacturer Automatic Clearing House (OEMACH). * 50 What 56 Describe any leasing or financing options available for use by educational or governmental entities. Not applicable. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. We require the acceptance of our professional services terms and conditions, which are attached to this proposal. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? We do not accept P-cards. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Hatch is proposing a line-item discount pricing model in the form of a professional services rate sheet. In our experience, providing product-category discounts for these types of services would not be appropriate, as the scale and scope of work contracted will vary significantly. We have provided an attached pricing model document, which provides line-item hourly rates for our labor categories that will support this contract. In the pricing model document, we have shown our list price rates and our proposed Sourcewell discounted rates. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. In the pricing model, our Sourcewell discounted rates offer a 26% savings over our list price rates. We believe this proposal offers participating entities the best services available in the industry and a significantly reduced price. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Quantity and volume discounts are not applicable to this type of values contract. All services must be delivered specific to each participating entity, and therefore cannot be discounted based on volume without compromising quality. As a result, Hatch cannot offer these types of discounts. Rebates are also not applicable to this type of work and are not offered by Hatch. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Not applicable. We are not providing products as part of this contract. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Travel costs for site visits are not included in the pricing table. Should participating entities approve travel, it will be outlined billed at actual cost. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and agreed to regarding payment intervals throughout the installation processdelivery program. Not applicable. We are not shipping or delivering any products as part of this contract. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Not applicable. We are not shipping freight as part of this contract. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Not applicable. We are not distributing products as part of this contract. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure Warranty coverage is set forth 100% for parts and labor subject to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all productsthe qualifications, partslimitations, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemexclusions as noted in our warranty certificates. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There All warranties are no usage limitations in our standard warranty system for ▇▇▇but ▇▇▇▇ Controls Fire Protection LP installed or serviced systemsTrucks has the ability to Warranty trucks if necessary at locations other than a Mack dealer. ▇▇▇▇ Trucks can authorize outside locations to complete a warranty and it is filed internally by our Uptime Center so no disruption to a customer. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Depending on the particular situation ▇▇▇▇ Trucks may consider covering travel time times and mileage to perform warranty mileage, but repairs are covered under typically occur in our warranty programwide dealer network's facilities. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due Authorized Mack dealers reside in almost every area of the country, but in certain situations ▇▇▇▇ Trucks may use outside repair or customers' locations to complete repairs. To complete major issues ▇▇▇▇ Trucks will tow the vehicle to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesclosest ▇▇▇▇ dealer or the one with time available for the repair. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will ▇▇▇▇ Trucks can only warranty a system products that are produced by ▇▇▇▇ Trucks or that are installed by our technicians vendors that ▇▇▇▇ Trucks uses in production. The warranty policy for a period of 1 year from the date of the customer beneficial useany items made by other manufacturers would be up to each individual manufacturer. Service parts carry a 90 day The local Mack dealer may have agreements with certain manufacturers where they become an "authorized warranty from the date of installation by a qualified technician. Different center" for those manufacturers may offer their own equipment warranties but that cover the replacement cost of specific system componentswould be up to each ▇▇▇▇ dealer and manufacturer. * 48 51 What are your proposed exchange and return programs and policies? According Because this is a chassis contract, there is no exchange and/or return program. If referring to the specific terms parts exchange and/or core return programs, each supplier that our dealers work with will have their own programs and policies that will differ by vendor. All of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that this is part of a legacy system no longer supported, will be replaced at the client's requestmanaged through our published warranties and handled via standard dealer repair practices. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇ Trucks offers published protection plans for the chassis for up to 5 years, 500,000 miles, and for ▇▇▇▇ Controls offers a suite of advanced connected life-safety services engines and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training emissions systems for up to help ensure improved performance and reliability5 years, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs750,000 miles. ▇▇▇▇ Trucks also offers custom plans based on the customer and application. For example, a Sourcewell member who keeps their truck for a number of years but doesn't run a lot of miles, Mack Trucks can custom quote a solution. In addition to protection plans, ▇▇▇▇ Controls Trucks also offers Premium Maintenance Plan plans, so if a Sourcewell member doesn't want to change their own oil, filters, etc. ▇▇▇▇ Trucks can custom create a plan where the local Mack dealer can service the Sourcewell member for a fee. Please see attachment for our service contracts offered in warranty attachments. * 53 Describe your payment terms and accepted payment methods. Sourcewell Member payment terms will distinguish typically be the earlier of either net 30 days from date of Sourcewell Member customer invoice or receipt of ▇▇▇▇ goods by Sourcewell Member. Final Payment terms may be negotiated between hardware the Sourcewell Member and software preventive maintenance▇▇▇▇ Trucks dealer. ▇▇▇▇ Trucks ensures quick and swift payment of total administrative fees to Sourcewell after reports are conducted every quarter. Payments are wired to Sourcewell two weeks after the quarter. * 54 Describe any leasing or financing options available for use by educational or governmental entities. ▇▇▇▇ Financial Services provides a wide range of financing and lease options, including for government and municipalities. Our dealers also have other financing options at their disposal, including but not limited to NCL Government Capital, an approved Sourcewell lender. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Our standard transaction documents include the main customer proposal document that our system generates when a truck is spec'ed out. We have included an example as an attachment. There is also a simple Sourcewell quote document we recommend the dealer uses so the customer can understand their discount structure related to our contract. This is also attached. Warranty and service contract documents are important for customers to have an are attached. Specific terms and conditions related to down payments, cancellations, etc are handled between the dealer and the customer. Please see attachments in standard transaction document. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? The P-card payment process is not typically used for commercial truck procurement due to the transaction amounts. However, this would be mutually determined between the Sourcewell member and the Mack dealer. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product- category discounts). ▇▇▇▇ Trucks offers custom built Class 6-8 chassis using the ▇▇▇▇ Sales System (MSS) tool to quote and order. Mack Dealers use the MSS tool to create a buildable specification that meets customer's detailed requirements. Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Sourcewell Member pricing will be based on a discount from Total List Price, also shown as the Total Vehicle Price, in the ▇▇▇▇ Sales System (MSS) Dealer Sales Calc. Total List Price includes Model List, Options, and Customer Adaptations. Sourcewell Member discounts from Total List Price will be broken out by model based on the attached schedule (See: Sourcewell Member ▇▇▇▇ Pricing Matrix). Extended Warranties, and Maintenance Contracts are non- discountable items. Canadian Chassis are priced in USD and are subject to exchange rate at time of order or conversion to Sold status. ▇▇▇▇ Trucks publishes a Foreign Exchange Letter semi-monthly. The letter provides dealers with the CAD-USD exchange rate that is applicable for Sold orders booked during the stated period. * Discounts are exclusive to Sourcewell members and discount percentages have been increased over our existing contract. In generalthe case of the MD Electric model, computerSourcewell is the only customer receiving any type of discount on this model. ▇▇▇▇ Trucks reserves the right to make further concessions on a case-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Techniciansby-case basis. An important Additionally as part of our maintenance approach contract we impose profit limits on the chassis for our dealers, which further protects Sourcewell customers and ensures they are getting competitive pricing. Attachments: “Sourcewell Member ▇▇▇▇ Pricing Matrix.pdf” “Sourcewell ▇▇▇▇ Proposal Example.pdf” "Sourcewell ▇▇▇▇ Model List.pdf" “Customer Quote Template Example.pdf 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Sourcewell Member pricing will be based on a discount from Total List Price, also shown as the Total Vehicle Price, in the ▇▇▇▇ Sales System (MSS) Dealer Sales Calc. Total List Price includes Model List, Options, and Customer Adaptations. Sourcewell Member discounts from Total List Price will be broken out by model based on the attached schedule (See: Sourcewell Member ▇▇▇▇ Pricing Matrix). Extended Warranties, and Maintenance Contracts are non- discountable items. ▇▇▇▇ Trucks offers a discount percentage range from 1.00% to 39.14% for Sourcewell Members depending on model. Discounts on battery electric models are lower because they include a mandatory service contract and warranty that comes with every truck that is not optional like on diesel models. In the case of the MD Electric, Sourcewell is the incorporation of exclusive customer getting a discount, where all other retail quotes get 0% off the individual security system's preventive maintenance requirements as specified by price. ▇▇▇▇ Trucks reserves the original equipment manufacturer (OEM)right to make further concessions on a case-by-case basis. * 50 What 59 Describe any quantity or volume discounts or rebate programs that you offer. The pricing provided in the proposal reflects total potential volume under the Sourcewell contract. ▇▇▇▇ Trucks reserves the right to make further concessions on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Sourced Goods or Services are your payment terms supplied at Dealer Cost plus 5% to Sourcewell Members. Mack dealers can solicit offers from sub- contractors for Sourced Goods and Services needed to meet the specific Sourcewell member's need. Dealers are encouraged to use suppliers with Sourcewell contracts where possible. Sourced Goods and Services include, but are not limited to: specialized bodies (e.g., net 10dumps, net 30mixers, cranes, refuse, pump, utility, etc.)? Payment terms , locally added equipment (e.g., pintle hook, auxiliary axles, fairings, logistics devices, etc.), extended warranty packages, and training. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are Net 30 for all invoicesnot directly identified as freight or shipping charges. For contracting salesexample, list costs for items like pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Federal, State, and local taxes, fees, title, tag, permits, or other miscellaneous requirements are not included. The body company or dealer who takes delivery of the chassis may impose an un-decking fee. If required, these handling charges should be disclosed in the quote. Surcharges may apply depending on market conditions. ▇▇▇▇ Trucks will honor previous pricing until a schedule of values new price/product form is submitted and approved, at which point a new matrix will be outlined supplied to dealers and agreed existing orders will be price protected but open quotes will need updated/requoted. * 62 If freight, delivery, or shipping is an additional cost to regarding payment intervals throughout the installation processSourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. An equalized freight charge of $2,650 is included in every invoice and this covers the cost of freight from either ▇▇▇▇ factory to the first destination on the contiguous US or Canada. If additional moves are needed on a vessel to the final destination, equalized freight will cover to the port and it is the responsibility of the dealer to cover the booking of the vessel, cost, and required paperwork along with transportation at the receiving port. In addition to equalized freight, each chassis is permitted one move to an approved modification center prior to the final destination; currently approved modification centers are Customer Adaptation Center at LVO or TransEdge Truck Center in Allentown, PA and this roundtrip move is an additional $150 to equalized freight. An exception is CNG tractors are permitted a move to TransEdge in Schuylkill Haven, PA for a round trip shuttle fee of $1,400 to have CNG tanks installed. * Any additional freight fees incurred above the $2,650 equalized freight charge can be charged to the Sourcewell Member as a sourced good at Dealer Cost plus 5%. 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. All Customs documentation is provided for chassis delivering to Canada. Equalized freight will cover deliveries to the contiguous US and Canada and does not include Alaska, Hawaii, and Puerto Rico. Equalized freight covers delivering these chassis to the port of choice with the dealer being responsible to cover the booking of the vessel, cost, and required paperwork along with transportation at the receiving port. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. Each delivery destination has a contractual delivery timeframe from factory finish to the final destination depending on mileage from Macungie, PA. Drivers are only allowed to drive a maximum of 500 miles or 8 hours/day. The timeframes range from 2 – 14 business days and does not include holidays or weekends. Trucks are transported in a variety of ways, including being driven as singles, doubles, or deck-sets of 3 trucks piggybacked on a lead truck to ensure delivery in the most efficient way possible. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 43 Do your warranties cover all products, parts, and labor? Our Kipper Tool Company evaluates all items for warranty structure is set forth claims on a case-by- case basis, depending on the product line and the issue. We are available to protect assist with any manufacturer warranties through our clients against faulty products installed by customer service department. We ensure any installations or workmanship completed training services performed by our personneldirect staff. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Warranties are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsevaluated in-house using the process attached titled Warranty Work Instruction. Typically, uncovered damages would be caused by misuse and abuse of the item. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time The manufacturer warranty will in certain cases cover expenses for motorized equipment, software, and mileage to perform valid warranty repairs are covered under our warranty programclaims. Warranty claims would be evaluated on a case by case basis. A typical situation for storage equipment would be that the item return at the manufacturer's expense. * 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Due Kipper Tool Company and its dealer network are prepared to travel in the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide United States and Canada as determined fit for warranty repair servicesissues. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveKipper Tool Company processes warranty claims in-house and works with the manufacturer to solve warranty issues. Most of our products are made by other manufacturers, our policy states we will and warranty a system installed claims are handled first by ensuring all avenues with OEMs are followed. Kipper Tool ensures any work performed in- person by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsemployees. * 48 What are your proposed exchange and return programs and policies? According to Kipper Tool Company will exchange or return unopened, unused, uninstalled items as necessary. Please note there may be a restocking fee required depending on the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at item and the client's requestmanufacturer. * 49 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative Kipper Tool Company does not provide any service or maintenance contracts for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)these products. * 50 What are your payment terms (e.g., net 10, net 30)? Payment Credit cards are preferred for products at the line item level only. Customers who need net terms are Net 30 may contact us to initiate those terms. Custom quoted projects and installs may have special payment terms depending on the scope of the project. * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Kipper Tool Company does not offer leasing or financing options at this time. * 52 Describe your formal trade-in program or policy for all invoicesthe products or equipment offered in your proposal, if any. Upload trade-in program materials (if applicable) in the document upload section of your response. Kipper Tool Company does not have a formal trade-in program in place. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, a schedule of values indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will be process the Sourcewell Members' purchase orders. Kipper Tool Company will process Sourcewell Members' purchase orders in house. We have the ability to take orders over the phone, email, and via EDI. Kipper Tool Company will follow its ISO registered order entry processes as outlined in the attached work instruction. Kipper Tool Company currently participates in Transactional Data Reporting with their GSA contracts and agreed is prepared to regarding payment intervals throughout report quarterly sales to Sourcewell as described in the installation processcontract template. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Yes. All parts manufactured by Cives Corporation / Viking-Cives are covered by a 1 year warranty. Items that we install such as hydraulic systems are covered by their manufacture warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemprocessed through us. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in No our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed does not have usage restrictions or serviced systemsother limitations. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage Warranty work is to perform warranty repairs are covered under be performed at our warranty programlocations whenever possible. In the event that is not possible we will dispatch a technician or make arrangements for the repair to be done locally. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due We have locations throughout the United States and Canada to provide warranty repair. In the presence of our company-owned district offices throughout North America, event we are not aware of any geographic region where we cannot able to provide local warranty repair servicesarrangements will be made with a local truck shop to handle the repair. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states Warranty for items we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsinstall and do not manufacture are handled through us. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we Unused items that were ordered incorrectly by a customer can exchange be returned with a faulty piece of equipment 15% restocking fee. Items that are not correct or system component under warranty for its current equivalent. Equipment that cando not fit can be repaired, or that is part of returned without a legacy system no longer supported, will be replaced at the client's requestfee. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected lifeWe offer annual maintenance and tune-safety services up options for our snow and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findingsice equipment. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware purchased in 1 year and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive 3 year maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)packages. * 50 What are 53 Describe your payment terms and accepted payment methods. Payment is Net 30 with an account. When a chassis is supplied it is due upon receipt so that the unit can be titled and licensed properly. Credit is extended to all government and educational customers. Purchasing cards are accepted for up to $3,000.00. All other purchases should be made on an account and paid by check or wire transfer. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Leasing and financing options are available through many of our partnering chassis dealership's and partnered Sourcewell contract holders. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Our standard transaction documents are the initial quote and a sales order for after it has been ordered. Our quotes have the following terms and conditions listed on them. *Quoted price does not include any applicable taxes. *Terms are Due Upon Receipt unless prior credit *Terms for established accounts, NET 30 days *Please note if chassis is furnished, it is as a convenience and terms are Net Due on Receipt of Chassis A sample quote and sales order are attached. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? P-card's are accepted for up to $3,000.00 without any additional fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Line item discounts are Net 30 for all invoicesused. For contracting sales, The attached product offering document shows MSRP and has a schedule of values will be outlined and agreed to regarding payment intervals throughout list price reflecting the installation processdiscount. *
Appears in 1 contract
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Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our 8 Years on Warranty on ALL Synthetic Turf Surface, inclusive of labor, repair, disposal and materials. Non-Synthetic Turf Surface related purchases (IE: Goal Posts) have a minimum 1-year warranty, or a manufacturer's warranty structure – whichever is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, longer and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemprovides best coverage. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. No * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due All geographic regions in the continental United States have access to the presence of our company-owned district offices throughout North Americaa certified, we are not aware of any geographic region where we cannot provide warranty repair servicestrained technician. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveAll Synthetic Turf Systems in this submission are manufactured by Turf Nation and covered by the 8-year warranty. Any and all warranty claims are dealt directly with Turf Nation – regardless of source of manufacture. Non-Synthetic Turf Surface related purchases (IE: Goal Posts) have a minimum 1-year warranty, our policy states we will or a manufacturer's warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components– whichever is longer and provides best coverage. * 48 51 What are your proposed exchange and return programs and policies? According If a manufacturer defect has been discovered once the materials have been received by the customer, Turf Nation will bear the cost of manufacturing new material, shipping the new material to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at client and picking up and returning the client's requestdefective materials. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services Please refer to the Turf Nation Price List and technologies powered by OpenBlueCatalog for details on the Service Contract options. This suite is combined The Turf Nation proposal includes many Service Contract options, such as: Maintenance (with our technicians' extensive industry knowledge or without equipment purchase requirements) Performance Testing Gmax Testing Project Management Evaluation Analysis Construction Services Design and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). Engineering Consulting * 50 What are 53 Describe your payment terms and accepted payment methods. NET 30 Days with Authorized Purchase Order / Progress Payment / OAC. Accepted payment methods are check, ACH or Wire Transfer. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Yes, financing information is included in the submission * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Proposals, Order Forms, Purchase Orders, Manuals and Service Agreements. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? While Credit and Purchase/Procurement cards ARE accepted they are not traditionally used for the high dollar purchased associated with many of Turf Nation's typical transaction. This type of payment process is not typically used, in our experience, for purchases over $10K USD. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting salesUpload your pricing materials (if applicable) in the document upload section of your response. Please refer to the Turf Nation submission, a schedule of values will be outlined specifically the Price List and agreed to regarding payment intervals throughout the installation processCatalog for details. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 47 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. Yes - See Attached * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in The warranty coverage is categorized based on the product type, with our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsofferings boasting the most comprehensive and industry-leading standard warranties available. * 45 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform Authorization is required for all warranty repairs are covered under our warranty programclaims. * 46 50 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaNo, we are not aware of any geographic region where we cannot provide warranty repair servicesOur Sales, and Customer Service Departments will assist and arrange service by certified technician. * 47 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, Each manufacturer maintains responsibility for their respective warranties. Our Sales and Customer Service teams stand ready to facilitate communication with other manufacturers to initiate and process any warranty requirements or claims on behalf of our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentscustomers. * 48 52 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, There will be replaced at the client's request. a 15% restocking fee for all orders returned and a 25% restocking fee on special orders... * 49 53 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers Quoted on a suite of advanced connected life-safety services and technologies powered case by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). case basis... * 50 What are 54 Describe your payment terms and accepted payment methods. Net 30 * 55 Describe any leasing or financing options available for use by educational or governmental entities. Yes, we do offer 3rd party financing options to our customers.. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. For processing, we kindly request a copy of the signed order or a purchase order. Payment terms for Sourcewell contracts will adhere to Net30 terms. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Enclosed within this correspondence, you will find comprehensive pricing information, encompassing both Manufacturer's Suggested Retail Price (MSRP) and Sourcewell customer pricing. The Sourcewell pricing structure extends a significant discount, resulting in average savings ranging between 30)? Payment terms are Net 30 % to 45% for all invoicesSourcewell users. * 59 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a schedule percentage discount from MSRP or list, state the percentage or percentage range. 30%-45% * 60 Describe any quantity or volume discounts or rebate programs that you offer. Please find attached the pricing information. Discounts are applied based on specific products and quantities, ensuring the most competitive rates for Sourcewell. * 61 Propose a method of values facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Our objective is to provide our customers with a seamless, 100% turnkey experience. To fulfill this commitment, we extend our offerings to include non-direct items such as Athletic Flooring, Turf, and specific Cardio/Strength equipment sourced from our trusted industry partners. * 62 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Freight, assembly/installation, on-site training, and extended warranty requests are all provided with quotations upon request or as per project requirements. * 63 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight/shipping and installation/assembly costs are quoted on a project-specific basis. Customers requiring our installation/assembly services will be outlined and agreed asked to regarding payment intervals throughout provide a site survey to facilitate the installation process. * 64 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. As a globally recognized industry leader, our Logistics Department operates with efficiency to ship and deliver to our customer base in Alaska, Hawaii, and Canada on a weekly schedule. Additionally, we provide tailored installation and assembly services to customers located offshore, internationally, as well as in Alaska, Hawaii, and Canada. * 65 Describe any unique distribution and/or delivery methods or options offered in your proposal. Our Logistics Department collaborates with leading national carrier companies to optimize pricing structures and ensure meticulous delivery and handling care by transportation carriers for our customers. We maintain direct partnerships with certified installation and assembly teams to guarantee prompt and accurate delivery of our products. Each project is individually quoted, allowing us to offer the most competitive rates to our valued customers. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelYes. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemWarranty documents providing detail are included in this proposal. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Warranty details are no usage limitations provided in our the warranty system guide. The warranty guide is fully instructive in warranty details. Abuse and neglect for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsexample are not covered under warranty. * 45 44 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel Travel time and mileage are not under the coverage of warranty. However, if Kubota issues a recall there may be reimbursement for travel time and/or mileage paid to perform warranty repairs are covered under our warranty programthe dealer/technician. * 46 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due Every authorized Kubota dealer is required to have one factory trained technician on staff. With 1,100 dealers in the presence of our company-owned district offices throughout North AmericaUnited States with coverage in all 50 states as well as 154 dealers in Canada, we Kubota dealers are not aware of any geographic region where we cannot provide well positioned to serve Sourcewell members with factory trained technicians. Kubota dealers are responsible to service and support all sales made by the dealer. Service for warranty repair servicesrepairs for Sourcewell members are made by the servicing dealer. Should, on a rare occasion, a dealer have difficulty due to remoteness or other circumstance, Kubota and the servicing dealer will work together to find resolution. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, No items in our policy states we will warranty a system installed proposal are made by other manufacturers. Kubota is the sole manufacturer for all products in our technicians for a period of 1 year from the date of the customer beneficial useproposal. Service parts carry a 90 day warranty from the date of installation All Kubota products are covered by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsKubota warranty. * 48 47 What are your proposed exchange and return programs and policies? According All sales are final. However, at its discretion, Kubota may choose to work with a Sourcewell member if they purchase a product that is not matched to their needs. Kubota reserves the specific right to accept or deny any request for returns or exchanges. Please note, Kubota’s number one dealer rating six years in a row by The North American Dealers Association (NAEDA) Dealers-Manufacturers survey speaks to our ability and willingness to resolve most any issue that arises. Lastly, any items found to be warrantable will be provided for under the terms of each client's agreement, we can exchange a faulty piece of equipment or system component under the warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requeststatement. * 49 48 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected lifeService contract options will be quoted as Open-safety services and technologies powered Market items by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)local Kubota dealers. * 50 49 What are your payment terms (e.g., net 10, net 30)? Payment terms Terms of sale are Net 30 for all invoicesnet thirty days. * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Kubota offers financing and leasing options to Sourcewell members through Kubota Credit Corporation. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, a schedule of values indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will be outlined and agreed process the Sourcewell participating entities’ purchase orders. The proposed order process is established to regarding payment intervals best support Sourcewell members by letting members work closely with their local supporting Kubota dealers throughout the installation order process. Kubota dealers are included in our response. The process flow below describes both the Sourcewell member order process as well as the internal order process between Kubota and dealers. Sourcewell member process flow: • Sourcewell members contact their local Kubota dealer or Kubota Tractor Corporation directly for a quote. Additionally, Kubota dealers proactively marketing the Sourcewell contract may become aware of a need or quote request. If non-Sourcewell members request a quote, dealers have been instructed how to help prospective and qualifying non-members become a Sourcewell member. • The local Kubota dealer will provide the existing or new Sourcewell member with a Kubota authorized Sourcewell quote. This quote is created using the Kubota authorized dealer quote tool. • If Sourcewell members decide to move forward and acquire a Kubota product, Sourcewell members will issue a purchase order made to the Kubota dealer. • The servicing dealer will fulfill the order either from their dealer inventory, or the dealer will order the product from Kubota in the event the product is not located in the servicing dealer inventory. • The product is shipped to the Kubota dealer for the required inspections and any preparation needed for the Sourcewell member. • Delivery is coordinated with the Sourcewell member and upon delivery, operating instructions are reviewed and dealers assist with all needs and questions by the Sourcewell member. Sourcewell member satisfaction is ensured before the process moves on. The process continues and turns internally between Kubota and dealers. Kubota/Dealer process flow: • Dealers will settle the purchased unit indicating the sale is to a Sourcewell member in order to receive credit for the sale. • The supporting dealer will provide Kubota the quote as well as the Sourcewell member purchase order for reference. • Kubota will create quarterly reports for dealer sales to Sourcewell members. Kubota will submit this report to Sourcewell quarterly. • Kubota makes payment to Sourcewell based on the agreed upon administrative fee. For reference, this process is the currently established process for Sourcewell contract 040319. * 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Kubota dealers may, at their discretion, accept the P-card procurement and payment process. Kubota encourages dealers to accept the P-card and encourages Sourcewell members to consult with their local supporting dealer for participation. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Kubota will offer a specific discount from published list price for each series and product family in our proposed solution. These discounts from MSRP can be found in the supporting pricing documentation submitted in the documents step. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible partiesYes for new manufactured commercial modular buildings. There are standard communication instances where we would sell a used building as-is and response time protocols (See Documents) with no warranty. * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our Customer neglect would adversely affect warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemscoverage. An example would be that if a customer has been given written notice that they need to change the disposable air filters on HVAC units and a BOXX service technician can see that the filters have never been change and this is why the unit is malfunctioning, this would then be a billable service call and not covered under the manufacturer warranty of the HVAC equipment. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesNo. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsYes. * 48 51 What are your proposed exchange and return programs and policies? According Well, considering the majority of our products are new manufactured code compliant commercial modular buildings that are delivered and require an extensive scope of work to the specific terms of each client's agreementinstall, we can there isn't really a return/exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestprogram. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers BOXX Modular offers, on a suite case-by-case basis, a service program at additional cost. Items within the program would include changing HVAC filters, servicing HVAC coils/condensers, proper function of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliabilitydoors/hardware, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive roof maintenance, and hardware preventive maintenance is performed by our Maintenance Techniciansetc. An important part of our maintenance approach is Custodial functions are always on the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)customer. * 50 What are 53 Describe your payment terms and accepted payment methods. Payment terms are determined on an individual project basis and dictated by our treasury department after a complete credit review on the customer and prior to entering the contract stage. Payment methods accepted are Check or ACH Bank Transfer. * 54 Describe any leasing or financing options available for use by educational or governmental entities. BOXX Modular offers building financing and will provide your members with affordable options to meet their budget requirements, including: • Operating leases offering flexible terms • Purchase • Lease-to-own At the very core of our business strategy, BOXX Modular is a Leasing Company. BOXX offers an Operating Lease (building rental) option to every customer even if they only request an outright purchase price for the project. Specific terms and rates for leasing our buildings is determined by the type of building, length of desired operating lease and credit worthiness. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. There are two sets of documents. One set for Sale transactions and one set for Lease transactions. I have uploaded these blank documents for your review. In either case, there will be a detailed proposal included to outline project scope of work, approved credit terms, delineation of responsibilities, building specifications, technical clarifications, anticipated project schedule, etc. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? BOXX Modular does not accept the P-card as a form of payment due to the fees associated with transactions. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. See uploaded pricing list and associated floor plan layouts & specifications for both Classroom and Office product lines. Our standardized unit pricing is achieved by offering Sourcewell members a 10, net 30)? Payment terms are Net 30 for % across the board discount on all invoices. For contracting sales, a schedule of values will be outlined our products and agreed to regarding payment intervals throughout the installation processservices. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 45 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelYes. Our warranties cover all productsare as follows: 3 year, parts36,000 mile General Conversion Lifetime Structural Integrity Lifetime, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. 100,000 mile Electrical 10 year Paint 5 Year Paint Corrosion * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Paint Corrosion Warranty has prorated coverage in the 4th and 5th year of the warranty timeframe. Components that are no usage limitations manufactured by other are covered by their representative warranties. We facilitate warranty coverage for our Dealers and Customers in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsthese incidents. * 45 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty programYes, upon request. * 46 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to All states currently serviced by our Dealer Network are fully covered for all warranty needs. In the presence of our company-owned district offices throughout North Americaareas where we may not have a Dealer, we are not aware of any geographic region where coordinate with a local chassis dealer as well as an emergency vehicle facility to support the customer with warranty repairs. In some areas, we cannot provide have set up the customer as a warranty repair servicesfacility when they have the ability to do so. We offer service training at our location and also at the customers/service center location to support this opportunity. * 47 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, Some items that are manufactured by others are covered in both our policy states we will 3 year general conversion and lifetime electrical warranties. Other items are covered by the respective manufacturer's warranty a system installed by – some of which are for longer periods of time. We facilitate warranty coverage for our technicians for a period Dealers and Customers in these incidents. We have several lighting brands that offer 5 year and lifetime warranties on their products. All of 1 year from which are extended to the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsend user customer. * 48 50 What are your proposed exchange and return programs and policies? According to Warranty Reimbursement procedure: The Dealer Service Center is contacted by the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part customer in the event of a legacy system no longer supportedwarranty repair need. The Dealer contacts PL Custom (mfg.) for warranty authorization and diagnostic assistance for the reported issue. Warranty Pre-Approval Authorization: All warranty claims require a pre- approved Warranty Authorization Number. This pre-approval process is required to first, inform PL Custom/Rescue 1 of a warranty problem, but second and most important, to help diagnose and repair warranty service problems in the field. Payment of warranty claims requires an approved authorization number. Warranty Parts: If warranty parts are required and authorized, PL Custom/Rescue 1 will ship in stock replacement parts the day the request is made, provided the part is ordered before 2:00 p.m.. Parts that need to be ordered will be replaced at either shipped from the client's requestparts manufacturer or shipped out the same day they arrive to PL Custom/Rescue 1. Return of Defective Parts: When warranty parts are provided, defective parts must be returned to PL Custom/Rescue 1 within 30 days of the parts being shipped to be processed for credit. * 49 51 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance contracts are offered to our customers for enhanced system performance annual inspections and false alarm reduction • Xaap (SaaS) solution that provides chassis maintenance needs such as oil changes, fluid checks, transmission service and battery load testing for optimal performance. PL Custom is a centralized platform Ford Authorized Warranty Center providing bumper to bumper support for building compliance data 1-5 year plans are availableour customers with the Ford Chassis. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part Several of our maintenance approach Dealers also provide Freightliner and International Chassis warranty to their customers allowing for minimal downtime when the vehicle is the incorporation out of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 service for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation processrepair. *
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Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover Yes, all products, parts, labor and labor associated equipment are covered with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systempre-approval. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our limit restrictions, dependent on the product type and component failure. Please see attached Terms & Conditions which includes the warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsterms by product. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and Travel mileage to perform is covered on warranty repairs for the Industrial Products. Tree Care products are covered under our warranty programtowable units and need to be serviced at the local dealership. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to There is no region of the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we United States that Morbark cannot provide warranty repair servicesservice. Our extensive dealer network will be handling repairs, but if there is an area not represented by a dealer, a certified Morbark service technician will be able to service those customers. Dealer service technicians are factory trained and certified by Morbark. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we Purchased component warranties will follow the manufacturer's warranty a system installed by our technicians for a period of 1 year from guidelines. Morbark will support the date of claim filing to the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentspurchase component supplier. * 48 51 What are your proposed exchange and return programs and policies? According New replacement component coverage is determined by the failure analysis of the item. All components required to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will shipped back to Morbark must be replaced at the client's requestshipped prepaid. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇Extended manufacturer or engine warranties may be available for additional charge, depending on the product. These options are discussed at the time of quoting the products. * 53 Describe your payment terms and accepted payment methods. Net 30 day terms will automatically be applied for all municipalities, and those members not considered a municipality will be asked to submit a credit application to obtain Net 30 day terms. ACH, Wire, or mailed check are all acceptable payment methods. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Morbark will finance for any Net 30 sales. If leasing is a good option for the member, we will work with NCL Government Capital. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. 'Sourcewell Quote' which will include: Member's contact and address information, Sourcewell contract and Membership ID#, Terms(Net 30), Quote No, Quote Date, Lead Time, Delivery Instructions (freight terms), SKU of the product, model year, model name, standard specs, options- if selected, configured total based on approved Sourcewell pricing, additional line items such as freight, PDI, material surcharge and quote validity. If a purchase order is provided by the member, we will review to approve their terms and conditions. If the member does not have the means to provide a purchase order, they will be offered a 'Buying Agreement with Terms & Conditions' attached to the relevant quote, which will need executed and returned in lieu of a purchase order. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. The Sourcewell discount is a % off MSRP, for the base machine and all possible options. In the included price books you will see MSRP $, Sourcewell $ and a SKU for each product. * 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Morbark Industrial, Rayco Forestry, ▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services ▇▇▇▇▇ = 10% Morbark and technologies powered by OpenBlueRayco Tree Care, Boxer = 13.5% * 59 Describe any quantity or volume discounts or rebate programs that you offer. This suite is combined with our technicians' extensive industry knowledge and training would be reviewed on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to help ensure improved performance and reliabilityas “open market” items or “nonstandard options”. For example, code complianceyou may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. All standard products, and operational efficiency options, are included in our submitted price books. Electric powered machines (non-standard) are quoted by request and with same discount for that product line and will be submitted for approval by Sourcewell as needed. * 61 Identify any element of customers' fire the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and life-safety systemstheir relationship to the Proposer. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap Currently we still have a material surcharge in effect on all of our whole goods (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findingsequipment). These are individual charges based on model/engine, due to the increase in cost of supplies. The material surcharges are listed as a separate tab "Pricing Details" within the price books, and are quoted as a separate line item. Freight will be estimated at the time of quoting and added as an additional line item. Pre-Delivery Inspection (PDI) or Delivery charges from dealerships will be added as separate line items. Extended warranties or Service Maintenance packages requested by the member, would also be separate line items. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Upon quoting a Sourcewell member, the Governmental Sales Rep. will acquire a freight quote from our in-house logistics team. This amount will be added to the quote as a separate line item and hold as long as the quote is valid (30days-standard). Once the purchase order is received that freight amount is locked in place as long as no other changes are made to order/delivery. If the equipment is shipping first to a dealership (typical for Morbark and Rayco Tree Care products so PDI can be performed monthlyperformed), quarterlythe dealer may add a 'Delivery' charge, bi-annuallywhich would be added as a separate line item. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or annually based upon any offshore delivery. The process for quoting and charging freight and delivery to members in AK, HI or CAN would be the same as our standard process above in #62. The only difference would be if there was a separate charge for ocean freight vs. road freight the member could see both listed. * 64 Describe any unique distribution and/or delivery methods or options offered in your needsproposal. ▇▇▇▇▇▇▇ Controls Maintenance Plan ▇'s Industrial Products (recycling) will distinguish between hardware and software preventive maintenanceship directly to the member from the factory, or in cases of the dealer having inventory of the requested model/build would ship from the dealer to member. In generalthese cases, computerthe quoted freight terms will be FOB-skilled technicians perform software preventive maintenanceShipping Point. However, we may approve other terms if requested. Morbark & Rayco Tree Care, Rayco Forestry, ▇▇▇▇▇ ▇▇▇▇▇, and hardware preventive maintenance is performed by Boxer - typically will ship from our Maintenance Technicians. An important part of dealer's inventory or first to our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 dealer for all invoicespre-delivery inspection (PDI) to be completed before it arrives to the member. For contracting salesThe dealer will then delivery to the member, a schedule of values and in this case the quoted freight terms will be outlined FOB-Destination. Morbark and agreed its dealers are flexible in meeting the member's requests for delivery. There has been some cases where the member has chosen to regarding payment intervals throughout pick up from the installation processlocal dealer (freight terms: customer pick up), this may be done to save on delivery charges or for other reasons. *
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Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all ▇▇▇▇▇ products, parts, and labor associated with the are all covered under ▇▇▇▇▇' limited warranty. Warranty claims must be approved by ▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemprior to work being done. All componentry warranties are left up to the component manufacturers but managed by and through ▇▇▇▇▇. -Approved warranties cover parts and labor. See the attached warranty document for further explanation. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for Yes. ▇▇▇▇▇' warranty covers anything deemed a true defect in craftsmanship or componentry. A product would be considered warrantable if the owner experiences a failure of any aspect of the trailer as long as the trailer was being operated under the limitations of the unit's capabilities. The customer must report defects that are within the warranty window. Any modifications to the unit without the written consent of ▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemswill completely void any warranty. As well, the trailers are rated for specific load capabilities. In the event these capabilities are exceeded, the warranty is then considered void. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage No. ▇▇▇▇▇ requires warranties to perform warranty repairs are covered under our warranty programbe performed by an authorized dealer within its dealer network. In the event that a Sourcewell Member is not near an authorized dealer, ▇▇▇▇▇ will work with the Sourcewell Member to find a repair facility. Repair facilities outside of the ▇▇▇▇▇ dealer network must be pre-approved by ▇▇▇▇▇ before work is performed on the unit * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. None * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveWarranties pertaining to ▇▇▇▇▇ will be handled by ▇▇▇▇▇. For example, our policy states we if there is a defect in the form of a component, which is not produced by ▇▇▇▇▇, the replacement will be shipped from ▇▇▇▇▇ and ▇▇▇▇▇ will handle the warranty a system installed by our technicians for a period of 1 year from the date of the component with the specific supplier. This procedure falls in the above customer beneficial use. Service parts carry service tab to ensure dealers and Sourcewell Members are not held up more than needed on a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentstopic. * 48 51 What are your proposed exchange and return programs and policies? According No program is available directly through ▇▇▇▇▇. Trade-in or buy-back options would be handled in the dealer network for Sourcewell Members. As mentioned in the above questions, ▇▇▇▇▇ will do everything it can to ensure the specific terms of each clientunit being quoted will meet or exceed the customer's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestneeds and expectations. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇ does not offer service contracts. However, ▇▇▇▇▇' dealer network will work with Sourcewell Members to provide a service contract if required. * 53 Describe your payment terms and accepted payment methods. ▇▇▇▇▇' standard payment terms are Net 30 days. This coincides with ▇▇▇▇▇' dealer network as well. ▇▇▇▇▇ Controls offers accepts the following payment methods: -ACH -Wire -Credit card -Check -Cash * 54 Describe any leasing or financing options available for use by educational or governmental entities. ▇▇▇▇▇ does not offer in-house leasing or financing options. If required, ▇▇▇▇▇' authorized dealers can handle leasing and/or financing options for Sourcewell Members. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a suite sample of advanced connected lifeeach (as applicable) in the document upload section of your response. ▇▇▇▇▇ will issue initial quotes on every potential transaction. Once an order is finalized(Signed and returned by Sourcewell Member to ▇▇▇▇▇ or authorized dealer a sales order acknowledgment detailing the final transaction amount as well as trailer equipment details, including vin number, will be sent back to the proper entity. Sourcewell Members will receive regular notification of trailer status. Invoicing will come from ▇▇▇▇▇ and or selling dealers. If a Soucewell Member chooses to purchase directly from ▇▇▇▇▇ they will need to be set up in our system which requires documentation. See new customer packet in standard transaction documents. MSOs will be issued through dealers when orders are processed through the dealer network. In the event that a Sourcewell Member purchases directly from ▇▇▇▇▇, Sourcewell Member will receive MSO directly From ▇▇▇▇▇. * 56 Do you accept the P-safety services card procurement and technologies powered payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, ▇▇▇▇▇ will accept P-Card procurement and payment. Yes, there will be an additional cost to use this method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. ▇▇▇▇▇ pricing is based on an MSRP list price model. Our attached pricing pages provide a full description of our pricing structure including base trailers and options. It also provides a Sourcewell discount for all. See Pricing files in Addendum “ Price” for details *****Pricing fIle provided is in excel with hyperlinks to each page for ease of viewing. You may see a note when opening the file about links please click "don't update". The file will open and you can view all information. I also included a PDF version if there are issues this file does not contain the product brochures which can be found in the marketing attachments * 58 Quantify the pricing discount represented by OpenBluethe pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. ▇▇▇▇▇ will provide Sourcewell with a 15% discount off the list (MSRP). This suite discount will apply to all products and options added to the base trailer offered to Sourcewell members by ▇▇▇▇▇. See Pricing files in Addendum “ Price” for details. * 59 Describe any quantity or volume discounts or rebate programs that you offer. 1% volume discount on a quantity of 10 or more like products and consecutive build to a single Sourcewell Member * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. ▇▇▇▇▇ quotes will outline standard options for the model requested. Any requested custom options will be provided to the Sourcewell Member in a formal quote with the same negotiated discount applied to the requested options. * 61 Identify any element of the total cost of acquisition that is combined NOT included in the pricing submitted with our technicians' extensive industry knowledge your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and training their relationship to help ensure improved performance the Proposer. The price issued by ▇▇▇▇▇ to Sourcewell Members is the total cost of the trailer with the requested options. Freight charges will be added at completion and reliabilityare dependent on the actual freight cost to the specified location. Final inspection costs or any other unrealized cost would be on a dealer basis. Units are inspected at ▇▇▇▇▇ for fit, code compliancefunction, and operational efficiency performance. Any further inspection or setup required by Sourcewell Members would be negotiated between the Sourcewell Member and the ▇▇▇▇▇ dealer. NOTE: The only other additional costs would be state and local taxes, licensing, and Federal Excise Tax(If Sourcewell Member is not FET exempt). Shipping is also not included in the quote, * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Typically, especially in fluid transportation markets, freight is quoted at the time of customers' fire and life-safety systemsshipment. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These Rough estimates can be performed monthlyadded into quotes, quarterlyif requested, bibut cannot be finalized until the time of shipment. ▇▇▇▇▇ works with several logistics providers to ensure the Sourcewell Member receives the best possible logistics quote. NOTE: -annually▇▇▇▇▇ will negotiate the best transportation price and pass the agreed-upon freight charge, ▇▇▇▇▇ receives, to Sourcewell Members. -Sourcewell Members may also arrange pickup at ▇▇▇▇▇' facility for any units. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or annually based upon any offshore delivery. ▇▇▇▇▇ currently ships multiple units, globally, on an annual basis. When the need for units to be shipped offshore, ▇▇▇▇▇ works with its logistics suppliers to provide drivers who have the appropriate credentials to enter ports, units will be properly labeled and layouts for transportation securement will be provided. Logistics suppliers will also coordinate the shipment from port to port and ultimately deliver it to the Sourcewell member. Sourcewell Members will be notified at each stage of shipment, up to and including delivery. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. The ▇▇▇▇▇ logistics and delivery department utilizes multiple shipping options as well as its in-house trucks to ensure that Sourcewell Members are getting the best price/ value possible for their delivery needs. ▇▇▇▇▇ ships hundreds of trailers weekly ranging from end users to dealers across the nation and globe. With this volume and range of customer shipments, ▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware is positioned to provide the best possible shipping solution and software preventive maintenance. In generalcost for Sourcewell Members, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnelYes. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemWarranty documents providing detail are included in this proposal. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There Warranty details are no usage limitations provided in our the warranty system guide. The warranty guide is fully instructive in warranty details. Abuse and neglect for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsexample are not covered under warranty. * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel Travel time and mileage are not under the coverage of warranty. However, if Kubota issues a recall there may be reimbursement for travel time and/or mileage paid to perform warranty repairs are covered under our warranty programthe dealer/technician. * 46 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due Every authorized Kubota dealer is required to have one factory trained technician on staff. With 1,100 dealers in the presence of our company-owned district offices throughout North AmericaUnited States with coverage in all 50 states as well as 154 dealers in Canada, we Kubota dealers are not aware of any geographic region where we cannot provide well positioned to serve Sourcewell members with factory trained technicians. Kubota dealers are responsible to service and support all sales made by the dealer. Service for warranty repair servicesrepairs for Sourcewell members are made by the servicing dealer. Should, on a rare occasion, a dealer have difficulty due to remoteness or other circumstance, Kubota and the servicing dealer will work together to find resolution. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, No items in our policy states we will warranty a system installed proposal are made by other manufacturers. Kubota is the sole manufacturer for all products in our technicians for a period of 1 year from the date of the customer beneficial useproposal. Service parts carry a 90 day warranty from the date of installation All Kubota products are covered by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsKubota warranty. * 48 47 What are your proposed exchange and return programs and policies? According All sales are final. However, at its discretion, Kubota may choose to work with a Sourcewell member if they purchase a product that is not matched to their needs. Kubota reserves the specific right to accept or deny any request for returns or exchanges. Please note, Kubota's number one dealer rating six years in a row by The North American Dealers Association (NAEDA) Dealers-Manufacturers survey speaks to our ability and willingness to resolve most any issue that arises. Lastly, any items found to be warrantable will be provided for under the terms of each client's agreement, we can exchange a faulty piece of equipment or system component under the warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requeststatement. * 49 48 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected lifeService contract options will be quoted as Open-safety services and technologies powered Market items by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)local Kubota dealers. * 50 49 What are your payment terms (e.g., net 10, net 30)? Payment terms Terms of sale are Net 30 for all invoicesnet thirty days. * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Kubota offers financing and leasing options to Sourcewell members through Kubota Credit Corporation. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For contracting salesexample, a schedule of values indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will be outlined and agreed process the Sourcewell participating entities' purchase orders. The proposed order process is established to regarding payment intervals best support Sourcewell members by letting members work closely with their local supporting Kubota dealers throughout the installation order process. *Kubota dealers are included in our response. The process flow below describes both the Sourcewell member order process as well as the internal order process between Kubota and dealers. Sourcewell member process flow: • Sourcewell members contact their local Kubota dealer or Kubota Tractor Corporation directly for a quote. Additionally, Kubota dealers proactively marketing the Sourcewell contract may become aware of a need or quote request. If non-Sourcewell members request a quote, dealers have been instructed how to help prospective and qualifying non-members become a Sourcewell member. • The local Kubota dealer will provide the existing or new Sourcewell member with a Kubota authorized Sourcewell quote. This quote is created using the Kubota authorized dealer quote tool. • If Sourcewell members decide to move forward and acquire a Kubota product, Sourcewell members will issue a purchase order made to the Kubota dealer. • The servicing dealer will fulfill the order either from their dealer inventory, or the dealer will order the product from Kubota in the event the product is not located in the servicing dealer inventory. * • The product is shipped to the Kubota dealer for the required inspections and any preparation needed for the Sourcewell member. • Delivery is coordinated with the Sourcewell member and upon delivery, operating instructions are reviewed and dealers assist with all needs and questions by the Sourcewell member. Sourcewell member satisfaction is ensured before the process moves on. The process continues and turns internally between Kubota and dealers. Kubota/Dealer process flow: • Dealers will settle the purchased unit indicating the sale is to a Sourcewell member in order to receive credit for the sale. • The supporting dealer will provide Kubota the quote as well as the Sourcewell member purchase order for reference. • Kubota will create quarterly reports for dealer sales to Sourcewell members. Kubota will submit this report to Sourcewell quarterly. • Kubota makes payment to Sourcewell based on the agreed upon administrative fee. For reference, this process is the currently established process for Sourcewell contract 040319.
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty Guidehouse will provide only services, not products installed by or workmanship completed by our personnelparts. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇▇▇▇ Controls Fire Protection LP installed agrees that the Services provided for herein will be performed in a professional manner in accordance with recognized professional consulting standards for similar services and that qualified personnel will be assigned for that purpose. In providing the Services, Guidehouse and its personnel shall exercise reasonable care. Guidehouse cannot guarantee or serviced systemassure the achievement of any particular performance objective, nor can Guidehouse guarantee or assure any particular outcome for Client or any other person as a result of this Agreement or the performance of the Services. If, during the performance of these Services or within one year following completion of the Agreement, such Services will prove to be faulty or defective by reason of a failure to meet such standards, Guidehouse agrees that upon prompt written notification from Client prior to the expiration of the one-year period following the completion of the Agreement of any such fault or defect, such faulty portion of the Services will be redone at no cost to Client up to a maximum amount equivalent to the cost of the Services rendered under this Agreement. The foregoing will constitute Guidehouse’s sole warranty with respect to the accuracy or completeness of the Services and the activities involved in its preparation, and is made in lieu of all other warranties and representations, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemsNo. * 45 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician Depending on the nature of the project, a client may require on-site visits. Guidehouse may negotiate for the associated costs of travel time and mileage to perform warranty repairs are covered under our warranty programdepending on the needs of the project. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair servicesNot applicable. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsNot applicable. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestNot applicable. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇▇▇▇ Controls offers agrees that the Services provided for herein will be performed in a suite of advanced connected life-safety professional manner in accordance with recognized professional consulting standards for similar services and technologies powered that qualified personnel will be assigned for that purpose. In providing the Services, Guidehouse and its personnel shall exercise reasonable care. Guidehouse cannot guarantee or assure the achievement of any particular performance objective, nor can Guidehouse guarantee or assure any particular outcome for Client or any other person as a result of this Agreement or the performance of the Services. If, during the performance of these Services or within one year following completion of the Agreement, such Services will prove to be faulty or defective by OpenBluereason of a failure to meet such standards, Guidehouse agrees that upon prompt written notification from Client prior to the expiration of the one-year period following the completion of the Agreement of any such fault or defect, such faulty portion of the Services will be redone at no cost to Client up to a maximum amount equivalent to the cost of the Services rendered under this Agreement. The foregoing will constitute Guidehouse’s sole warranty with respect to the accuracy or completeness of the Services and the activities involved in its preparation, and is made in lieu of all other warranties and representations, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Like most responsible companies, Guidehouse strives to be the highest provider of quality services in the industries and communities we serve, and to achieving 100% client satisfaction. But unlike many companies, we continue to make significant investments in incremental quality improvement, using data to guide our decisions around improvement opportunities, and holding leaders accountable with metrics that align to the quality operations and culture to which we are committed. This suite is combined with involves a commitment to meet and exceed the requirements of our technicians' extensive industry knowledge clients, to learn from their feedback, to train and training to help ensure improved performance and reliability, code complianceemploy competent professional colleagues, and operational efficiency to always comply with legal and regulatory requirements. If quality standards are not achieved in an individual situation, we are committed to understanding the client’s concern and to reconcile the issues to both make right all justified complaints to the best of customers' fire our ability and lifelearn from that experience. This information is detailed as part of our Quality Policy, included in our Warranty Information upload. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) ▇▇▇▇▇▇▇▇▇▇’s dedication to quality is grounded in the rigorous incorporation of the Baldrige™ framework for more than ten years upon which we built our systems, policy and process environment in an interconnected design linked to our strategy. The proof of our commitment to this framework is evident in our resilience during crises, our ability to sustain commitment to our mission and culture, our consistent growth, and the relative ease with which we accomplish new business launches and large-safety systemsscale mergers. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics In 2014 Guidehouse became the first major professional services firm to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. receive ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware ▇▇▇▇▇▇▇▇▇ National Quality Award and software preventive maintenancecontinually serves as a benchmark organization for companies across industries who seek to model our quality initiatives and benchmark our processes. In general, computer-skilled technicians perform software preventive maintenance, This has helped to reinforce quality as an important and hardware preventive maintenance is performed by our Maintenance Technicians. An important durable part of our maintenance approach culture. Guidehouse will continue to provide services that enable the delivery of Advisory and Managed Services offerings to meet or exceed the requirements of our customers. We continue to survey and monitor the accomplishment of the subjective. We will also actively pursue opportunities for improvement (OFIs) that advance quality through programs enabling each employee to do their job right the first time and every time. We sustain a high standard of quality and service to all our clients and have defined our Quality Policy to be driven by our management principles and behaviors defined in our strategic direction. Like most responsible companies, Guidehouse strives to be the highest provider of quality services in the industries and communities we serve, and to achieving 100% client satisfaction. But unlike many companies, we continue to make significant investments in incremental quality improvement, using data to guide our decisions around improvement opportunities, and holding leaders accountable with metrics that align to the quality operations and culture to which we are committed. This involves a commitment to meet and exceed the requirements of our clients, to learn from their feedback, to train and employ competent professional colleagues, and to always comply with legal and regulatory requirements. If quality standards are not achieved in an individual situation, we are committed to understanding the client’s concern and to reconcile the issues to both make right all justified complaints to the best of our ability and learn from that experience. At Guidehouse we pride ourselves in our efforts to constantly seeking to deliver the highest levels of service to all our Customers and recognize the importance of maintaining clear quality management system standards. Our focus on delivering the highest levels of service is the incorporation key reason Guidehouse uses ISO 9001 as the standard for measuring, and maintaining, the Guidehouse Management System. This information is detailed as part of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)our Quality Policy, included in our Warranty Information upload. * 50 What are 55 Describe your payment terms and accepted payment methods. Net 30. We accept ACH or check. * 56 Describe any leasing or financing options available for use by educational or governmental entities. Not applicable. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Guidehouse maintains a standard set of terms and conditions that can be modified on a project-by-project basis. A sample set of Terms and Conditions is uploaded as part of the Additional Document. * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Guidehouse does accept P-Card payments as needed. Payment terms and processes will be dictated on a project-by-project basis. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Guidehouse’s pricing model is determined on a project-by-project basis. Our firm utilizes a variety of models including Firm Fixed Price and Time and Materials type contracts. Projects with Sourcewell Participating Entities would be structured as Time and Materials based on hourly rate. Hourly rates by level for our consulting services is attached. * 60 Quantify the pricing discount represented by the pricing proposal in this response. For contracting salesexample, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. Guidehouse recognizes a 10% hourly rate discount to all Sourcewell Participating Entities. Further information around our hourly rates by level are included in the Pricing attachment. * 61 Describe any quantity or volume discounts or rebate programs that you offer. Not applicable. * 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. Not applicable. * 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Depending on the nature of the project, a schedule client may require on-site visits. Guidehouse may negotiate for the associated costs of values will be outlined travel depending on the needs of the project. Guidehouse does not provide Equipment or Products, therefore does not have freight or shipping costs. * 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and agreed to regarding payment intervals throughout the installation processdelivery program. Not applicable. * 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Not applicable. * 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. Not applicable. *
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Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Yes, warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover covers all products, parts, parts and labor associated with for the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemwarranty period. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no Factory engine warranties will include hour usage. A unique factor, however, is the HYBRIDTOWER reduces engine usage limitations in our by as much as 90%, thus increasing the potential engine warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemswhile still obtaining full unit output capabilities. * 45 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. Yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. No * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated aboveAll except for diesel engine repair and service. However, our policy states we in those instances, the manufacturer will participate in working through local engine warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system componentsservicing. * 48 51 What are your proposed exchange and return programs and policies? According The proposed lighting solution is design built to the specific terms of each client's agreementexact specifications required for the individual Sourcewell member purchase. If the product meets specification and is performing as designed for the individual sale, we can exchange a faulty piece of equipment or system component under warranty it is not eligible for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestreturn. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers We are not proposing a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) service contract solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important as part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)this proposal. * 50 What are 53 Describe your payment terms and accepted payment methods. Terms of sale are net 30 days. We accept check, or any traditional automated direct payments and deposits such as an automated clearing house transaction. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Leasing and financing options can be added on quotations as an open market or sourced solution as needed by Sourcewell members. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Federal Contracts Corp will accept any purchase orders from government and education against a corresponding quote without the need for additional documentation. Any orders from Sourcewell non- profit and non-public school members would need a completed and approved customer application. A copy of this document has been provided in the document upload for this proposal. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Yes, Federal Contracts Corp does accept the P-card procurement process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting salesUpload your pricing materials (if applicable) in the document upload section of your response. The pricing in this proposal is line-item pricing per machine. Additionally, there is line-item pricing for a schedule wide variety of values options. Each of these line items and options have a suggested list price. The pricing employed is a discount from MSRP. Sourcewell members will be outlined and agreed to regarding payment intervals throughout receive a 15% discount from the installation processsuggest list price. A copy of the pricing in Excel format has been submitted in the document upload section of our response. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our Products procured under this contract are manufacturered by the supplier or provided by the grower. The supplier or grower provides the warranty structure is set forth to protect our clients against faulty products installed which may differ by or workmanship completed by our personnelproduct and manufacturer. Our warranties cover all productsAs the fullfillment distributor, parts, and labor associated with the ▇▇▇ ▇. ▇▇▇▇▇ Controls Fire Protection LP installed Company shall be responsible for and agrees to handle and ship product according to local, state, and federal requirements for safe food handling to ensure product is received, warehoused, and delivered to Sourcewell members safely and that product integrity is maintained. Product liability and warranty remain the responsibility of the supplier or serviced systemgrower and ▇▇▇ ▇. ▇▇▇▇▇ shall pursue any such requests directly with the manufacturer or product supplier. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. N/A * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. N/A * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North AmericaN/A ▇▇▇ ▇. ▇▇▇▇▇ does not service Hawaii, we are not aware of any geographic region where we cannot provide warranty repair servicesAlaska or Canada. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. N/A * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. Please see attached document labeled: Customer Credit and Return Policy * 49 52 Describe any service contract options for the items included in your proposal. N/A * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Please see attached document labeled: ▇▇▇ ▇ ▇▇▇▇▇ Controls offers Quality Assurance 2022 * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Please see attached document labeled: ▇▇▇ ▇ ▇▇▇▇▇ Quality Assurance 2022 * 55 Describe your payment terms and accepted payment methods. Credit terms may be offered to locations upon completion of a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite Credit Application if one is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliancenot already on file, and operational efficiency full credit review by our Corporate Credit Administration. Terms may be offered, depending upon the locations credit worthiness. Terms may range from pre-payment up to Net 30 days from invoice date/receipt of customers' fire and life-safety systemsproduct or 10th EOM. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans Extended credit terms are availablenot offered as part of this proposal response. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs▇▇▇ ▇. ▇▇▇▇▇ accepts check, EFT, ACH and in some circumstances credit card payments (with an additional fee). * 56 Describe any leasing or financing options available for use by educational or governmental entities. ▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance▇. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are your payment terms (e.g., net 10, net 30)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process▇▇▇▇▇ does not offer leasing or financing options. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced system. yes * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systems. n/a * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician travel time and mileage to perform warranty repairs are covered under our warranty program. yes * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to the presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. n/a * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year passed on from the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover the replacement cost of specific system components. OEM * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty net 30 days for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's request. exchanges and returns * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇▇ Controls offers a suite of advanced connected life-safety services 3 and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge 5 year agreements * Describe in detail your performance standards or guarantees, including conditions and training requirements to help ensure improved performance and reliabilityqualify, code complianceclaims procedure, and operational efficiency overall structure. You may upload representative samples of customers' fire your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services 3GPP certified Standard, SAS standard, FCC standard * 54 Describe any service standards or Assurance: guarantees that apply to your services ISO Standards (policies, metrics, KPIs, etc.) Construction & Installation Quality Standards Safety Standards under Quality and life-safety systems. • Rapid response Safety Department Control: MOPs ensuring Quality Engineering Quality Check Points * Quality Score and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are available. We cover parts and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needs. ▇▇▇▇▇▇▇ Controls Maintenance Plan will distinguish between hardware and software preventive maintenance. In general, computer-skilled technicians perform software preventive maintenance, and hardware preventive maintenance is performed by our Maintenance Technicians. An important part Grading of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM). * 50 What are Projects & Crews Certifications: ISO 27001: 2013 ISO 14001: 2015 ISO 45001: 2018 ISO 9001: 2015 55 Describe your payment terms and accepted payment methods. Net 30 days * 56 Describe any leasing or financing options available for use by educational or governmental entities. National, Federal and Local Grants. * 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Master Service Agreements, Statement of Work, Terms and Conditions * 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? No. ACH wire transfer. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 59 Describe your pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30)? Payment terms are Net 30 provide a SKU for all invoiceseach item in your proposal. For contracting sales, a schedule Upload your pricing materials (if applicable) in the document upload section of values will be outlined and agreed to regarding payment intervals throughout the installation processyour response. See uploaded pricing document *
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Line Item Question Response. 42 46 Do your warranties cover all products, parts, and labor? Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts, and labor associated with the ▇▇▇▇'▇ offers the standard manufacturer warranty for products, parts and labor. Each manufacturer warranty is specific to their products. Most equipment ▇▇▇▇'▇ Controls Fire Protection LP installed or serviced systemsupplies comes with a manufacturer warranty. ▇▇▇▇'▇ can provide the full warranty description document to the customer upon request and will be delivered along with the owners manual upon delivery. Customers have an option to purchase an extended warranty if the manufacturer offers one. * 43 Describe any performance or service standards or guarantees that apply to your solutions (policies, metrics, KPIs, response times, up-time guarantees, etc.). A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols (See Documents) * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? There are no usage limitations in our Warranties cover repairs due to manufacturing defect under normal wear and tear operation. Upon inspection of equipment by a manufacturer authorized service agent, if an issue is determined to be from abuse, maintenance neglect, improper installation by an outside party(not authorized manufacturer service agent) or improper use of the equipment, the warranty system for ▇▇▇▇▇▇▇ Controls Fire Protection LP installed or serviced systemscoverage may not apply. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Technician Warranties include technicians travel time and mileage to perform if the standard manufacturer warranty repairs are covered under our warranty programincludes it. * 46 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Due to ▇▇▇▇'▇ will service most geographic areas of the presence of our company-owned district offices throughout North AmericaUnited States. Some remote areas may not have local authorized service agents available or have restricted repair/travel hours. If this is the case, we are not aware of any geographic region where we cannot ▇▇▇▇'▇ will communicate the solutions the manufacturer may provide warranty repair servicesin repair, parts or replacement. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from Warranty issues are passed on to the date of the customer beneficial use. Service parts carry a 90 day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own original equipment warranties that cover the replacement cost of specific system componentsmanufacturer. * 48 51 What are your proposed exchange and return programs and policies? According to the specific terms of each client's agreement, we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot be repaired, or that is part of a legacy system no longer supported, will be replaced at the client's requestSee Attached. * 49 52 Describe any service contract options for the items included in your proposal. ▇▇▇▇▇▇'▇ Controls offers a suite of advanced connected life-safety services and technologies powered by OpenBlue. This suite is combined with our technicians' extensive industry knowledge and training to help ensure improved performance and reliability, code compliance, and operational efficiency of customers' fire and life-safety systems. • Rapid response and issue resolution through Remote Service Support • Predictive Diagnostics to diagnose deficiencies and extend equipment life • Connected systems providing automatic notifications to helping prevent system failures • 24/7 monitoring and live advisory support • Preventative maintenance for enhanced system performance and false alarm reduction • Xaap (SaaS) solution that provides a centralized platform for building compliance data 1-5 year plans are availabledoes not provide service contracts. We cover parts can provide the contact information of the local authorized manufacturer service agent. The participating agency can contact the local agent to see if they have a service contract available for the model purchased. * 53 Describe your payment terms and labor for normal wear and tear. We also offer preventative maintenance plans where we proactively test systems and provide detailed status reports on findings. These can be performed monthly, quarterly, bi-annually, or annually based upon your needsaccepted payment methods. ▇▇▇▇'▇ Terms are Net 30. We accept payment by check, credit card, agency e-card, P-card or EFT transfer. * 54 Describe any leasing or financing options available for use by educational or governmental entities. ▇▇▇▇'▇ Controls Maintenance Plan does not offer leasing programs. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. ▇▇▇▇'▇ can email an an order form for the customer to fill out or they can use their own generated purchase order. We will distinguish between hardware and software preventive maintenancetake orders by phone, fax, email or online orders. In generalFor orders of $1000 or more a written purchase order will be required. ▇▇▇▇'▇ provides standard quotes, computer-skilled technicians perform software preventive maintenanceinvoices, custom orders, and hardware preventive maintenance is performed by our Maintenance Techniciansorder confirmations. An important part of our maintenance approach is the incorporation of the individual security system's preventive maintenance requirements as specified by the original equipment manufacturer (OEM)See attached examples. * 50 What are 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? ▇▇▇▇'▇ does accept P-Card. There is a 3% transaction fee on any credit card charge greater than $1000.00 * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your payment terms pricing model (e.g., net 10line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, net 30provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. ▇▇▇▇'▇ pricing model is a discount percentage off of manufacturer MSRP(manufacturer suggested list price)? Payment terms are Net 30 for all invoices. For contracting sales, a schedule of values will be outlined and agreed to regarding payment intervals throughout the installation process. *
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