Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all products, parts and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 2 contracts
Sources: Participation Agreement, Contract
Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Regarding all Kenworth products, that depends on the specific model and components selected. Some components are covered by their respective manufacturer. For example, Cummins Engines are covered under a Cummins warranty. Cummins warranty service is available at Kenworth dealers and claims passed through to Cummins directly. Another example is with ▇▇▇▇▇▇▇ transmissions. These transmission are warranted by ▇▇▇▇▇▇▇, and unless the Kenworth dealer is an authorized ▇▇▇▇▇▇▇ warranty location, the Kenworth dealer would normally arrange for the transport and coordination of the repair with the local ▇▇▇▇▇▇▇ authorized repair center. Add on bodies or other truck related equipment are covered by those respective suppliers. The selling dealer usually work cooperatively with the supplier to manage the warranty repair with the appropriate sub-contractor. Parts and labor is included in all the standard warranties with Kenworth. ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇, TEM equipment, other components and add on devices typically cover parts and laborlabor as well, but are specific to those items. This is defined in our Warranty The Kenworth base chassis and Limitation of Liability agreements for both brands. For Case Construction this is defined various engine warranties are uploaded in the Dealer Operating guidedocuments section. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction If a Kenworth truck is used in what is defined as a sever service application, a specific standard warranty is defined separately for units that fall into this category. Severe service definition and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during specific warranty is included in the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsdocuments uploaded. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsEach breakdown situation is unique. Kenworth dealers are trained to make judgment decisions necessary to determine the obtimum method to resolve a warrantable breakdown. If the breakdown is within the first 6 months or 100,000 miles, and if the dealer has the resources and capability and determines that a technician road call is the best alternative; the dealer is reimbursed for such calls under a Kenworth warrantable repair. * 49 45 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction Kenworth authorized dealers are located in all U.S. states and Case Construction dealer network provide technicians for repair and throughout Canada. A list of the network covers the entire of North America. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on 400 plus locations is uploaded to the original equipment manufacturer? We will cover certain items made by other manufacturersdocuments section. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers Locations can also be found via the Technical Help Desk - Identify product deficiencies and corrective action dealer locator at ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇. Kenworth warrantable repairs must be performed by Product Improvement Programs - Make determinations an authorized Kenworth dealer location. Note that certain component warrantable repairs may by performed by any authorized location of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionspecific component make. *
Appears in 2 contracts
Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? New Holland Construction Yes, KI’s warranty, which runs from the date of manufacture, covers defects in materials and Case Construction covers craftsmanship found during normal usage of the products during the warranty period. Labor Warranty Further subject to the limitations set forth below, KI warrants that the KI product will be installed in compliance with all productsmanufacturer specifications. If, parts during the ninety (90) days immediately following initial installation, KI reasonably determines that one or more aspects of the KI product was not installed according to manufacturer specifications, KI shall, at KI’s expense, reinstall the affected components according to manufacturer specifications. KI shall be afforded reasonable access to all components suspected to require reinstallation in order to determine warranty coverage. Claims of alleged faulty installation made to KI outside the aforementioned ninety (90)-day period shall fall outside the scope of this warranty, and labor. This is defined in our Warranty and Limitation of Liability agreements KI shall be under no obligation to provide any reinstallation services for both brands. For Case Construction this is defined in the Dealer Operating guideuntimely claims. * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use KI’s Lifetime Warranty applies regardless of the equipmentnumber of shifts the product is used each day, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationunless specified as an exception. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of All non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandslifetime product warranties are a single 8 hour shift per day. * 48 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes, KI at its option will either repair or replace the defective product with a comparable component or product, or provide a refund of the purchase price. KI reserves the right to determine labor method used during replacement of product. * 49 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network KI has the ability to provide technicians a certified technician to perform warranty work in any geographical location. Each Sourcewell Member will be provided detailed information as to how to contact KI or KI’s representative for repair and the network covers the entire of North Americawarranty work. * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We KI is the manufacturer and will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs all products that are the result part of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your our proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 2 contracts
Sources: Professional Services, Contract
Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? New Holland Construction ▇▇▇▇▇ stands behind our products like no other playground manufacturer. It starts with ▇▇▇▇▇ Built® quality that is backed by the longest and Case Construction covers all productsstrongest warranty in the industry – the ▇▇▇▇▇'▇ Generations Warranty®. We don't pro- rate your warranty and if a plastic play event needs replacement during the warranty period due to manufacturing defect, parts we'll replace it for free and laborgive you a brand-new warranty on the part. This ▇▇▇▇▇'▇ hand-crafted quality also means less maintenance is defined required, which keeps your operating costs low and your playground open for play. The ▇▇▇▇▇ Generations Warranty is the longest and strongest in the industry and shows our commitment to creating spaces that will serve communities for years to come. Labor is not included in ▇▇▇▇▇'▇ warranty. However, numerous ▇▇▇▇▇ Representatives include a supplemental warranty for labor related to warrant repairs on ▇▇▇▇▇ equipment. Each warranty claim is reviewed on a case by case basis to ensure the full scope of the claim is understood and documented. It is during this review that a decision is made on the cost of labor and if it is to be covered in relation to the claim. See ▇▇▇▇▇ Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. Shade Systems Warranty attachments * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Our warranty is not prorated and Case Construction replacement parts covered under that warranty will have items that are not covered such as: • Repairs arising from storage deteriorationtheir own appropriate, failure full-length warranty instead of being restricted to maintain the equipment, negligence, alteration, improper use balance of the equipmentoriginal warranty period which is based on the date it was shipped by the manufacturer. Furthermore, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement all parts covered under ▇▇▇▇▇'▇ warranty are shipped free of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandscharge. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products▇▇▇▇▇ offers a Back-charge/Reimbursement form as needed (which includes mileage reimbursement) for when products are replaced. Every circumstance is handled individually by Customer Service staff and/or Plant Manager. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction ▇▇▇▇▇ has Authorized Representatives across the US and Case Construction dealer network provide technicians Canada that are able to assist with locating qualified installers for repair and the network covers the entire removal or replacement of North Americaparts. If there is a territory unrepresented by a ▇▇▇▇▇ Dealer, ▇▇▇▇▇ Corporate will locate a qualified organization to assist with product removal or installation. Many of ▇▇▇▇▇ parts can be simply replaced without needing to rely on outside contractors or installers. * 50 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will ▇▇▇▇▇ does not cover certain items warranty service for parts made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We ▇▇▇▇▇ also takes great care in making sure we do not cover warranty for items made by mix and match our parts with other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion manufacturers on the unit same piece of play equipment. Installers will, in question. * 61 Identify any element of the total cost of acquisition that most cases, work with whatever equipment is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For exampleon site, list costs for items like pre- delivery inspectioneven if it is multiple suppliers, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship however warranty service should be directed to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges original manufacturer if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionat all possible. *
Appears in 2 contracts
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all products, parts and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guideMansfield offers industry standard warranties. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Mansfield fuel and Case Construction have items services are warranted, but fuel can become tainted if it sits for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that are not covered such as: • Repairs arising from storage deterioration, failure to it will maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsrequired specifications in perpetuity. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. * 50 47 Will you cover warranty service for items made products produced by other manufacturers others that are part of your proposal, or are these warranties warranty issues typically passed on to the original equipment manufacturerproducer? We Mansfield warrants the fuel will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutzmeet specifications, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in regardless of the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryproducer. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 48 Describe any service contract options for the items included in your proposal. We do provide Mansfield may contract our services under ProCare Program with local commons carriers to deliver fuel products and local vendors to perform equipment services. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 49 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products that meet federal, state, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for Heavy Construction equipment; where fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) ▇▇▇▇▇▇▇▇▇ believes that regular communication, transparency, and performance measurement ▇▇▇▇▇▇ any relationship. Two-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, ▇▇▇▇▇▇▇▇▇ has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives Extended Warranty coveragean exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late deliveries, track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and it includes planned maintenance for 3 years & SiteWatch subscriptionsCompliance/Safety/Accountability reviews. * 53 Page 35 of 45 51 Describe your payment terms and accepted payment methods. Payment Standard payment terms are Net 30, after receipt 30 days from the date of invoiceinvoice though Mansfield can accommodate other payment terms at the request of the customer. Additional savings or charges may apply. Acceptable payment methods would are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. Assessed) * 54 52 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLCfor all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. ▇▇▇▇▇▇▇▇▇ will partner with Sourcewell members should contact participating entities to understand their needs and will present the local CNH brand construction equipment dealer to see what best path forward. All financing options are availablecontigent upon a credit approval process. In addition to offering financing opportunities, ▇▇▇▇▇▇▇▇▇'▇ Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. ▇▇▇▇▇▇▇▇▇ will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. * 55 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent The Mansfield Team provides partners with two important standard transaction documents. The first is the Site Survey Form, which is provided to our dealers notifying them of the contract period, products awardedcustomers to understand as much about their physical fueling sites as possible. ▇▇▇▇▇▇▇▇▇ wants to provide all customers with safe service, and discounts off list price so they can quote a big part of that process is understanding the equipment and layout of each location. This form enables participating entities to membersidentify site contacts, equipment on location, preferred delivery times, etc. The sample matrix will be uploaded for your reference. We provide the dealers In addition, ▇▇▇▇▇▇▇▇▇ also provides customers with a matrix which Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides the Sourcewell member them with the product, discount off list and pricing available everything they need to themrequest their fuel. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information Please reference both forms attached in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term Documents section of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP our response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Hellas warrants parts and Case Construction covers all labor on our manufactured synthetic turf products, parts running track products and labortennis courts. This is defined in Hellas provides the industry standard on our Warranty warranties; although, historically our surfaces outlast the warranty periods if they are properly maintained. Hellas provides training and Limitation maintenance manuals upon completion of Liability agreements a project on proper care of our surfaces. Hellas' warranty periods are as follows: Construction: One-year Synthetic Turf Surfaces: Eight years Running Track Surfaces: Five years for both brandsnew polyurethane tracks. For Case Construction this is defined in the Dealer Operating guideOne year for polyurethane re-tops Three years for latex tracks Tennis court surface: One year * Extended warranties are available. * Please see Warranties provided under WARRANTIES folder. 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use Our warranties expressly state any limitations of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to warranty which are reasonable and standard in the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsindustry. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction Hellas can provide warranty repairs with Hellas certified employees anywhere in the U.S., but we have not established business operations in Canada. We have a streamlined Warranty Claim process in place. Hellas' policy is to respond to customer warranty issues between 24 and Case Construction dealer network provide technicians 48 hours of notification. Hellas has installation crews working on projects throughout the U.S. at any given time and can dispatch a crew immediately depending on the urgency of the claim, if we have crews working in the area, and if Owner can secure the area for repair our crews to perform the work. We work closely with the Owner to schedule the work once Hellas has received the information needed to assess the issue such as detailed photos from the Owner, we have verified the claim is within the warranty period and the network covers Owner has made the entire premises available for our crews to mobilize and do the work. Hellas can perform repairs and warranty work at any time including after hours, weekends and holidays should the need arise at Owner's request. Our superintendents and crew foremen are equipped with cell phones, cameras and laptops enabling them to report progress in nearly real time if so requested. Hellas is always available to its customers with any questions regarding the maintenance of North Americatheir surfaces by calling our corporate offices at (800) 233- 5714 Monday through Friday, 7:30 am to 5:30 pm Central Time. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will Hellas is a Sole Source of Responsibility vendor. Since Hellas manufactures and installs with our own employee crews, we are able to cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etcmost warranty issues ourselves directly. We do not cover warranty for items made have a network of trusted equipment suppliers that work with us on hundreds of installations and value their relationship with Hellas. As such, should any issues arise with equipment supplied by other manufacturers. Coverage detail is provide in these suppliers, the Warranty Sourcewell member should contact Hellas directly, and Limitation we will facilitate the repair or replacement of Liability agreement form which the customer signs at the time of deliveryany defective equipment. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeWe want our customers to be 100% satisfied with their project. We work very closely with our customers through the submittal process wherein we provide detailed drawings, but specifications, product samples and color samples for our customers to know exactly what they are being provided. We also walk through the completed project to ensure customer satisfaction and do not leave the site until this has been achieved. If a customer is unhappy with any athletic equipment or maintenance equipment, Hellas will make every effort to repair or exchange within a reasonable time after installation. We do not put a deadline on maintaining customer satisfaction. Replacement times for sports surfaces: As the manufacturer of our own sports surfaces, we are not limited to: - Deliver affected by the potential delays that can be caused by having to order replacement materials from a unit that is free third-party making our replacement times up to several days (or more) less than some competitors. The following are examples of defects in material and workmanship - Reimburse for costs for repairs that replacement times once our crews are on site as each claim's severity will vary thus varying the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedreplacement times. * SYNTHETIC TURF SURFACE: We provide our customers with stock materials after our turf installation in case the turf is damaged or a section of the turf needs to be replaced for reasons other than defective turf material. The majority of Hellas' minor turf repairs have been completed within 1-2 days. Replacement of an entire field would take approximately 21 days. Please note, Hellas has never had a defective field replacement. TRACK SURFACE: The removal of an existing surface from an entire track oval takes approximately 2-3 days depending on the type of surface. For perspective, an entire new track surface on a 5200 SY track can be installed in 3-7 days depending on the track product. TENNIS SURFACE: 1 court – 2 days. 2 courts – 3 days. 8 courts – 9 days. Please note: Replacement times can be affected by weather, availability and security of the grounds to make the repairs and type of surface being repaired as installation times vary depending on the product. 52 Describe any service contract options for the items included in your proposal. We do provide Hellas provides professional cleaning/grooming services for our synthetic turf and running track systems. These are more detailed in the brochures provided under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, the MAINTENANCE SERVICES folder and it includes planned maintenance for 3 years & SiteWatch subscriptionspricing is available in our price list. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30. Check, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretionEFT, but most would accept cash, ACH, Check and P-Cardcredit cards. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLCHellas can provide captive partners for financing terms. Hellas is also willing to work with Sourcewell members awarded financing vendors should contact the local CNH brand construction equipment dealer need arise. Please note, it is seldom that Hellas to see what options are availablebe approached by a customer needing financing. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that Hellas normally accepts our customer's form of contract or purchase order which will be published on reviewed by our Dealer Portal and/or sent to our dealers notifying them Contract Management department. Occasionally, a customer will request that Hellas provide a draft contract. Hellas will use an A105 contract (American Institute of the contract period, products awarded, Architects) which is an industry accepted template and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member work with the product, discount off list and pricing available customer to themreach agreeable terms. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretionHellas does not currently offer this option and customers have not required it, but we are willing to look into this if it is beneficial to members. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are Hellas is offering discounts off the product category. The total purchase price will include a minimum 2.5% line item discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line itemsof our MSRP. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% Please see "Hellas Sourcewell Pricing Schedule." * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37The minimum discount is 2.5%. Hellas typically and historically has offered Sourcewell members a discount exceeding the 2.5%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial Hellas does not offer any additional have a set discount offered on volume since our projects are typically large-scale. Hellas will determine on a case- by case basis and will provide discounts currently. Our local dealers when multiple surfaces/facilities are authorized at their discretion to provide additional discountspart of one contract. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing For products/materials and/or services requested or needed on a project that are incidental to the products and services we offer, Hellas will not exceed RS Means for sourced equipment or services the product/material and/or labor. For products/materials not available through RS Means, Hellas will be “open market.” CNH Industrial will provide procure these items at cost plus a quote for each request. Dealers may provide additional discounts at their discretion on percentage to the unit in questioncustomer not to exceed 20%. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training Items such as site visits or inspections are all part of the sales process, and Hellas does not charge for this. Our Sourcewell pricing includes installation unless expressly stated otherwise. Training on the maintenance of the surface is included and is done at the conclusion of the project. Our pricing does not include shipping, taxes, prevailing wages or bonds. These are pass throughs to the customer. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightAll Hellas manufactured turf materials are shipped from Chatsworth, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line itemGA to the job site. This cost is FOB, but CNH Industrial often subsidizes it Shipping costs for each turf project are charged per full truck load (FTL)or less than truck load (LTL) and are invoiced to remain competitive in Hellas. We pass this invoiced amount to the marketplacecustomer without markup. * All track surfacing materials are shipped from point of origin to the job site in full truck load (FTL) or less than truck load (LTL) and shipping costs are invoiced to Hellas. We pass this invoiced amount to the customer. 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery Same as well as Alaska, Hawaii, and Canadaprior response. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionNone. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Yes. Subject to the terms and Case Construction covers all productsconditions hereof, SKYJACK INC. ("Skyjack") warrants to the original buyer ("Buyer") that each new mobile elevating work platform ("MEWP") will be free of defective parts and labor. This is defined in our Warranty workmanship under normal use and Limitation of Liability agreements service for both brandstwo years (24 months) from the date the product was invoiced to the Buyer or from the date the product was first put into service, whichever comes first. For Case Construction this is defined in the Dealer Operating guidefollowing 36 months, structural components found to be defective will be replaced or repaired at no charge. For further clarity, MEWP Products include only Vertical Mast Lifts, Scissor Lifts and Boom Lifts * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Skyjack warranties cover normal use and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsservice. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. Yes * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction No. We have a customer/dealer network provide technicians for repair and the network covers the entire of throughout North America. America * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will only cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. Skyjack OEM products * 51 What are your proposed exchange and return programs and policies? CNH IndustrialSkyjack's responsibilities includesole obligation to the Buyer is limited to the repair or replacement of any products or parts which Skyjack, but are not limited to: - Deliver a unit that is free of defects in material its sole discretion, determines to be defective in materials or workmanship, at Skyjack's option. Replacement products or parts may be new or factory approved reconditioned parts, at Skyjack's sole discretion. All repairs or replacement must be performed by technicians trained and workmanship - Reimburse for costs for repairs that are qualified in accordance with ANSI standards, using only genuine Skyjack supplied parts, and must be made in accordance with the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action Warranty Claim Procedures provided herein. Any parts repaired or replaced under the warranty policy. Returns/Exchanges are not allowedwarranted only for the balance of the warranty period on the part that was repaired or replaced. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, These can be negotiated and it includes planned maintenance for 3 years & SiteWatch subscriptionsperformed through our customer/dealer network at the time of purchase. * 53 Describe your payment terms and accepted payment methods. Payment Terms can be negotiated at time of purchase from our dealership. Our typical dealer and customer terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Cardnet 30 with credit approval. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing Skyjack can provide a variety of financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. through third party providers * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that Customer will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, provided with a quotation and discounts off list price so they can quote equipment to membersif accepted with signature an order confirmation with estimated delivery times. The sample matrix Invoice will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themprovided when unit ships. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the Our local dealer's discretioncustomer/dealer may on a case by case basis. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product categoryPricing will be based by category vertical mast, scissor, rough terrain scissor, boom and telehandler. The total purchase price Pricing will include be a discount off from the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off published list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method the time of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionorder. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 76 Do your warranties cover all products, parts, and labor? New Holland Construction The SICO warranty is our statement of confidence and Case Construction covers assurance to our customers – a promise we make to stand behind the quality and craftsmanship of our products. SICO is proud to offer a lifetime warranty on all productswelds and our stage and riser products will be free from defects in material and workmanship for the following options: • Harmony Choral Risers: 15 year warranty • All SICO Stage Systems: 3 year warranty (includes 1800 Series, parts TechLite, Tri-Height, Venue Maker Pro, X-Press, Insertable Leg, and labor. This is defined in our Warranty Variable Terrain Staging) • All SICO Stage Accessories: 3 year warranty (Stage Steps, Universal Guardrails and Limitation Covers, Stage Draperies, Ramps, Chair & Table Stops, and Backdrop Drapes) • All warranties valid from the date of Liability agreements for both brands. For Case Construction this is defined in delivery to the Dealer Operating guideoriginal purchaser. * 47 Please refer to our uploaded files for complete warranty terms and conditions. 77 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are The SICO warranty does not covered such asapply to product failure or loss resulting from the following: • Repairs arising from storage deteriorationNormal wear and tear. • Failure to apply, failure install or maintain products according to maintain the equipmentpublished SICO instructions and guidelines. • Abuse, negligencemisuse, alteration, improper use or accident. • Alteration or modification of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationproduct. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to The substitution of any unauthorized non-SICO components for use in the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluidsplace of SICO components on any of the products. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etcDamage due to shipment. • Replacement Colorfastness or matching colors of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, materials that naturally exhibit inherent color variations. • Damage caused by cleaning chemicals. • Dye transfers caused by external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandscontaminants. * 48 78 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Case Construction does reimburse Yes. Depending on some Heavy Construction productsthe complexity of the warranty repair. If repair is simple in nature (example: replacing a bolt or a drape section on a stage ramp), we may contract directly with our dealer network technicians or possibly directly with the customer. More complicated warranty repairs/expenses will likely involve and be covered by our Customer Care technicians. * 49 79 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction SICO’s Customer Care technicians cover all geographic regions in the United States and Case Construction dealer network provide technicians for repair and the network covers the entire of North AmericaCanada. * 50 80 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We SICO will cover certain warranty service for all items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutzsupplied, Kubotamanufactured, Yanmar, etcand/or included in our proposals. We do not cover carefully select and have long-standing relationships with our manufacturing partners, whose product quality, consistency, and warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation are critical to maintaining SICO’s industry leading standards of Liability agreement form which the customer signs at the time of deliveryproduct excellence. * 51 81 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeSICO and our dealer network work diligently prior to order entry & shipment to confirm accuracy and other important project details. On rare occasions, but some projects require a change in the products needed. SICO and our dealers always work with our customers to arrive at an acceptable solution, which may include our Return Policy. A SICO representative must provide written consent, accompanied by customer approval, prior to any standard product being accepted for return. All returned products must be less than 60 days from shipment date, never have been used, and returned in their original packaging material. A 25% handling charge may be required on all returns and the customer is accountable for the cost of return freight back to the specified SICO America Inc. location. Damaged or non-standard (custom) products are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse accepted for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action return under the warranty policy. Returns/Exchanges are not allowedany conditions. * 52 82 Describe any service contract options for the items included in your proposal. We SICO products do not require service contracts. SICO does provide services under ProCare Program an evaluation service for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionsexisting products in the field. The service evaluation is quoted per request/project. * 53 Describe your payment terms and Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of have been incorporated into the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open markettext.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 44 Do your warranties cover all products, parts, and labor? New Holland Construction Carrier warrants that all equipment manufactured by Carrier Corporation and Case Construction covers all productsCarrier equipment, parts or components supplied hereunder will be free from defects in material and laborworkmanship. This Carrier shall at its option repair or replace, F.O.B. point of sale, any equipment, part or component sold by Carrier and determined to be defective within one (1) year from the date of initial operation or eighteen (18) months from date of shipment, whichever is defined earlier. Carrier does not warrant products not manufactured by Carrier Corporation, but it does pass on to Customer any available manufacturer's warranty for those products. Carrier warrants that all service provided by Carrier hereunder shall be performed in our Warranty a workmanlike manner. In the event any such service is determined to be defective within ninety (90) days of completion of that service, Carrier shall at its option re-perform or issue a credit for such service, Carrier's obligation to repair or replace any defective equipment, parts or components during the warranty period shall be Customer's exclusive remedy. Carrier shall not be responsible for labor charges for removal or reinstallation of defective equipment, parts or components, for charges for transportation, handling and Limitation shipping or refrigerant loss, or for repairs or replacement of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guidesuch equipment, parts or components, required as a consequence of faulty installation, misapplication, vandalism, abuse, exposure to chemicals, improper servicing, unauthorized alteration or improper operation by persons other than Carrier. * 47 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. No * 48 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. Yes * 49 47 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. No * 50 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Carrier will cover certain items made by other manufacturers. Certain items are covered by some OEMwarranty products per the manufacturer's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryguidelines. * 51 49 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are No items will be accepted for return without prior written authorization. Returned goods may be subject to a restocking charge. Special order and non-stock items cannot limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedbe returned. * 52 50 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageCarrier offers its customers long-term service agreements providing them with knowledge on new cost- saving and environmental technologies, preventive maintenance, and recommendations on current controls systems. In addition, Carrier has a unique remote diagnostic monitoring tool that can detect potential service problems before they occur. Carrier seeks to reduce the clients operating costs through equipment optimization, equipment baseline analysis, building management solutions, energy savings solutions, equipment modernization, including: retrofit and upgrades and turnkey replacement solutions. Other key resources include: Field service engineers, standard work instructions, expedited parts availability and CarrierROLE®, remote online experts * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 51 Describe any performance standards or guarantees that apply to your services Carrier warrants that all equipment manufactured by Carrier Corporation and all Carrier equipment, parts or components supplied hereunder will be free from defects in material and workmanship. Carrier shall at its option repair or replace, F.O.B. point of sale, any equipment, part or component sold by Carrier and determined to be defective within one (1) year from the date of initial operation or eighteen (18) months from date of shipment, whichever is earlier. Carrier does not warrant products not manufactured by Carrier Corporation, but it includes planned maintenance does pass on to Customer any available manufacturer's warranty for 3 years & SiteWatch subscriptionsthose products. Carrier warrants that all service provided by Carrier hereunder shall be performed in a workmanlike manner. In the event any such service is determined to be defective within ninety (90) days of completion of that service, Carrier shall at its option re-perform or issue a credit for such service, Carrier's obligation to repair or replace any defective equipment, parts or components during the warranty period shall be Customer's exclusive remedy. Carrier shall not be responsible for labor charges for removal or reinstallation of defective equipment, parts or components, for charges for transportation, handling and shipping or refrigerant loss, or for repairs or replacement of such equipment, parts or components, required as a consequence of faulty installation, misapplication, vandalism, abuse, exposure to chemicals, improper servicing, unauthorized alteration or improper operation by persons other than Carrier. * 52 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Quality Assurance of Products & Services In early 1990, Carrier's Service Marketing Division developed a process for Service Product Design and Implementation. Once a concept is established, it progresses through a feasibility study, where customers are consulted via focus groups or questionnaires. If management approval is obtained, a multi-functional team selected from marketing and operations is formed to undertake the project. Consequently, field training must take place for the proper delivery of the service product. This can be a concurrent activity with the technical training that must accompany each product. Training sessions are held at the region or district offices, with all office personnel involved. This includes the clerical people who administer the product, the engineers who may be called upon to install the product, the managers who manage the product's introduction, and the technicians who are involved in product installation and delivery. In product introduction, the project manager meets with quality review teams and suppliers to assure that the final product meets the initial goals for the product. Once the product is field implemented, the Customer Service Report (CSR) provides the means to communicate product deficiencies. Service marketing compiles the data via statistical analysis and the information is passed on to the appropriate suppliers. What service was sold versus what service was performed is a key indicator in the service business. Method of documentation of this indicator includes a computerized scheduling system, and the Customer Service Report (CSR) time tickets. The Customer Service Report (CSR), is a critical document for conformity. The CSR consists of several sections. The equipment information, model and serial numbers are recorded to identify the machine. A task code is used to identify the work done. Additionally, operating log readings are taken to verify the proper operation of the machine within design conditions. Calculations are done by the mechanic to confirm that operation is within the design specifications. Space on the form is dedicated to parts used, written description of work done and abnormalities discovered by the servicing mechanic. Finally, after all service is performed, customer signatures are obtained to verify that the work was done to the customer's satisfaction. The service performance key indicators are measured monthly by management. If any discrepancies are noted, the next level of management meets with the entity, determines the root cause of the existing performance as a comparison to plan and develop action plans to rectify the situation. These action plans detail specific areas of concern, outlining actions to be taken, timing, and responsibilities. Monthly follow-ups are conducted and actual results compared to planned results. Further corrective actions are taken as required. * For product hardware, statistics and data compiled by the CSR Report feedback process determines product deficiencies. Its purpose is to allow the mechanic to receive technical assistance during startup, to give feedback to engineering on problems encountered with the unit. This information is shared with the components supplier and action items implemented to correct the situation. Management makes a required vendor visit to assure that the proper actions are implemented. In a distributed technical organization, there is the need to communicate service instructions across the nation. The principle vehicles for these transfers of information are the Service Bulletin and Equipment Technical Manuals. The need to generate technical bulletins is created by the input received from the field service organization through Customer Service Report (CSR) documents which are reviewed by U.S Field Operations (USFO) customer assurance personnel and field requests for assistance. Carrier uses both formal and informal approaches to assess the quality of its systems, processes, practices, products and services. Formally, Carrier Systems and Services assess the quality of the above with measurements. Some of the measurements include yearly audits (i.e., policies, procedures, purchasing, signature authority, safety), product failure rates on a monthly basis, service agreement cancellations, customer surveys (customer satisfaction index), and customer complaints. There are Product Management Councils set up to monitor, review and take action for specific products. Examples are the chiller, airside products, and controls products quality councils which meet on a quarterly basis or as required. Carrier is committed to delivering a quality product or service at an appropriate price. We have or are implementing processes that allow us to measure the quality of our current offerings, assess opportunities for improvement and implement changes, when needed, to improve our quality or modify our products to meet new customer requirements. 53 Describe your payment terms and accepted payment methods? Net 30. Payment terms are Net 30is accepted via check, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretioncredit card, but most would accept cash, ACH, Check and P-Cardor wire. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options N/A * 55 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and leasing solutions are available from CNH Industrial Capital America LLCwhether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Rather than utilize a dealer network, Carrier Corp directly employs its sales and service force. As a Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are availableincumbent, ▇▇▇▇▇▇▇ has successfully provided quarterly reports since 2017. * 55 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer Carrier has created a matrix that will be published on our Dealer Portal and/or sent pricing template which details contract labor rates, material markups, and equipment discounts from master pricing. This document is distributed to our dealers notifying them of the field upon contract period, products awardedaward, and discounts off list price so they can quote equipment stored on a shared drive for all company employees to membersaccess. The sample matrix will be Template uploaded for your to this RFP as a reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be Yes, and at the local dealer's discretionno additional costs. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the See attached pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactiontemplate. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction "The Oshkosh standard 1 year warranty covers all productscomponents, parts parts, and laborlabor against defects, workmanship, and/or design. This warranty shall apply provided the vehicle is defined properly maintained. Nothing contained in our Warranty this warranty shall make the Manufacturer liable beyond the express limitations hereof, for loss, injury, or damage of any kind to any person or entity resulting defect or failure of the product (except as covered by Product liability insurance). The Manufacturer's warranty shall not apply to the following: • Wear items • Normal adjustments and Limitation maintenance services. • Failures resulting from the product being operated in a manner not in accordance with the operation manual or for a purpose not recommended by the Manufacturer. • Any product which shall have been repaired, modified, or altered in any way to have been adversely affected the unit's stability or reliability. • Items subjected to misuse, negligence, accident, or improper maintenance. • Loss of Liability agreements for both brands. For Case Construction this is defined in time or use of the Dealer Operating guideproduct, inconvenience, or other incidental expenses. * Reference the enclosed Oshkosh 1 Year Warranty Statement offered to every customer. Extended warranties are available upon request." 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising Standard 1 Year warranty begins from storage deteriorationdate of vehicle Inservice. One year warranty will expire after 15,000 miles or 365 days after vehicle in-service, failure to maintain whichever event occurs first. Reference the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, enclosed Oshkosh 1 Year Warranty Statement for exclusions such as engine tune-upswearable service items, engine fuel system cleaningscheduled maintenance, checksmisuse, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsneglect. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsOshkosh Snow Products warranty is managed through authorized service representatives or our internal resources throughout the USA and Canada. Travel expenses are covered per our established Warranty guidelines. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction Oshkosh Snow Products is more than capable providing all geographics regions of the USA and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. Canada through internal or external service representatives." * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made "Major components installed but not manufactured by other manufacturers. Certain items Oshkosh are covered under original equipment manufacturer's warranties passed through to end user/customer. These include, but are not limited to, engine, transmission, material bodies, ▇▇-▇▇▇▇ equipment, and controls. Component Warranties where suppliers offer warranties beyond the Oshkosh one-year warranty are passed to the end user. Extended warranties provided by some OEM's such as engines manufactured by Deutzindividual suppliers other than Oshkosh apply after the one year vehicle warranty. After the offered Oshkosh warranty expires, Kubotathe administration of individual supplier warranties, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. are to be addressed directly with that specific supplier themselves." * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver Oshkosh Defense has a unit that is free of defects in material structured and workmanship - Reimburse defined parts ordering and return process to provide consistent guidelines and decision process. Please reference the enclosed "Parts Return Policy" structured for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedconsistency across all customer platforms. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where No service contracts are included in this proposal, unless provided by an authorized distributor on a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionscase by case opportunity. * 53 Describe your payment terms and accepted payment methods. Payment "Oshkosh standard payment terms are Net 30, net 30 days after receipt delivery of invoicevehicle. Acceptable Accepted payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check include check and P-Card. wire transfer." * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what Lease options are availablenot available at this time, unless specifically offered by an Oshkosh distributor on a case by case opportunity. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent "Any sample documents are included in the document uploads, including quote form and warranty. No standard transaction documents are being requested to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to membersuse in connection with an awarded contract. The sample matrix will be uploaded No service contracts are included in this proposal. Authorized distributors may offer service contracts for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. preventative maintenance purposes." * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at ▇▇▇▇▇▇▇ does not utilize or accept the local dealer's discretion. P-card procurement and payment due to the size and build complexity of our products * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We "Oshkosh is providing a percentage discount as provided in the attached details of pricing. • Product Category • Identification ID# • Product Description • List Price • Percentage off per product • Line Item (Contract) Price The Percentage Discount items are offering discounts off also applicable to the product category. The total purchase price will include unpublished options added to the published base specification with a standard discount off of MSRP contingent on the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% product." * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are Oshkosh snow products is offering a 7% discount off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionpublished MSRP. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all productsAll products include a Limited Warranty, parts and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is as defined in the Dealer Operating guideproduct warranty statements, and cover defects in design and workmanship for the defined period. Please refer to Attachment 8 to review our warranty policies for claim procedures, specific qualifying coverages, conditions, and requirements. Normal maintenance items (i.e., oil filters, air filters, etc.) and/or wear items (i.e., brake pads, light bulbs, etc.) are not covered, as set forth in the warranty statements. Generac also offers optional warranty policies up to 10 years. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that Our basic warranties are not covered such as: • Repairs arising from storage deterioration, failure comparable with industry standards. Please refer to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments attached warranty statements in Attachment 8 for specific coverages according to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsproduct lines. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsGenerac's basic/ standard warranties cover technicians' travel and mileage and warranty repairs for a total of 2 years. Generac also offers optional extended warranties which last up to 10 years that also cover repairs, travel and mileage. Please refer to attached warranty statements in Attachment 8 for specific coverages according to product lines. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide Generac has certified technicians for repair and the network covers the entire in all regions of North America. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We All Generac products offered under this RFP and subsequent contract will cover certain items made by other manufacturers. Certain items are be covered by some OEMunder Generac's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliverypolicies. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeGenerac may choose to repair, but are not limited to: - Deliver replace, or refund a unit that piece of equipment in its sole discretion. The determination to repair, replace or refund is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in reviewed on a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedcase-by-case basis. * 52 Describe any service contract options for the items included in your proposal. We do provide Generac Service/maintenance contract options depend upon the type of product procured and the application it will be used. Service/maintenance agreements are available as open market or sourced services under ProCare Program for Heavy Construction equipment; where and can be quoted on a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionscase-by-case basis. * 53 Describe your payment terms and accepted payment methods. Payment Generac's standard payment terms are NET 30 days, subject to review and approval by our Credit Dept. Under certain situations Generac will consider alternate terms. Generac's standard terms and conditions are list below. Net 3030 days, after receipt subject to review and approval by our Credit Dept. Payment obligations are not dependent or contingent upon the manner in which purchaser may receive payment from others. No retainage against this order will be permitted unless agreed to ahead of invoicetime. Acceptable payment methods would Warranty is invalid without factory start up. Startup will be at the local dealer's discretion, but most would accept cash, ACH, Check and Pdone during normal business hours. Additional charges will be applied to start-Cardups requested on weekends or off normal business hours. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing Generac offers financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are availablethrough ▇▇▇▇▇ Fargo. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial Generac will administer use their standard quote forms, as applicable, to provide a matrix that will be published comprehensive quotation with pricing and submittal documents to Sourcewell/Canoe participating entities. This standard form provides detailed information on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, equipment being quoted (see attachment 9). Our standard terms and discounts off list price so they can quote equipment to membersconditions are referenced on the form. The quote reference number can be easily used to convert the quote into an order in our system, thus minimizing the number of documents a Sourcewell/Canoe entity needs to complete to place an order. Our standard account set up form will also be used to establish an account in our system for any new Sourcewell/Canoe entity if they choose to order direct from Generac. Please see attachment 10 for a sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themof this document. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretionYes, we accept P-cards as a form of payment. There is no additional cost to Sourcewell Members for using this process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts Generac Power Systems is using a line-item discount model. MSRP is determined and then a percentage off that will be applied at the line-item level. Please refer to our attached product categorypricing sheets in attachment 11. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial Pricing discounts are approximately 27% - 50% off list price ranging from 32% to 37%MSRP depending on product line. Please see product pricing sheets in Attachment 11. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional Quantity or volume discounts currently. Our local dealers are authorized at their discretion to provide additional discountscan be offered on a case-by-case basis. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment Any “sourced” or services will “Open Market” item would be “open market.” CNH Industrial will provide quoted and priced at a quote for each request. Dealers may provide additional discounts at their discretion on the unit in questionpercentage off standard MSRP list pricing. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe Total costs associated with each transaction that dealers may include: -Setthe purchase of our products are covered in our pricing matrix. Total cost for contracted items NOT included in our pricing include start-up/pre , standard user training, and freight charges. Freight charges will be defined during the procurement process based on delivery inspection -Surcharges if applicable -additional manuals -freight -training location and quantity of units. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightGenerac ships from various plant locations, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as depending upon the products ordered. We contract with dedicated carriers who can also consolidate shipments to maximize cost savings for the customer. Our carriers also have shipment yards where they can hold units at the customer's cost if a customer encounters unforeseen site problems where it is necessary to delay delivery of the unit. Shipping costs are a separate line itemitem and will be determined at time of procurement based on delivery location and quantity of products shipping to location. This cost Generac's intent is FOBto ensure freight charged is accurate, but CNH Industrial often subsidizes it competitive and fair to remain competitive in the marketplaceSourcewell member. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and Generac ships from various plant locations, depending upon the products ordered. We contract with dedicated carriers who can also consolidate shipments to maximize cost savings for the customer. Our carriers also have shipment yards where they can hold units at the customer's cost if a customer encounters unforeseen site problems where it is necessary to delay delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canadaof the unit. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer Generac contracts with dedicated carriers who can consolidate shipments to maximize cost savings for the option for equipment customer. Our carriers also have shipment yards where they can hold units at the customer's cost if a customer encounters unforeseen site problems where it is necessary to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost delay delivery of the transactionunit. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? New Holland Construction All of our brands and Case Construction manufacturers maintain a warranty program that covers all products, a combination of parts and labor. This is defined These brands meet, and in many cases, exceed industry standard warranties. Some categories and brands do not lend themselves to labor/parts coverage, but rather a materials and worksmanship coverage. Please refer to the folder entitled "Warranties" to learn more about which warranties cover what from our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guidebrand portfolio. * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising No warranties from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision our brands/manufacturers impose usage restrictions or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandslimitations that adversely affect coverage. * 48 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsPlease refer to the folder entitled "Warranties" to learn more about which warranties cover what from our brand portfolio. Many of our brands, namely the vehicle lift brands (Rotary/Vehicle Service Group, Forward, Bend Pak, and Challenger) will replace parts returned to the factory, which prove upon inspection to be defective, and pay for reasonable costs of transportation and/or labor for replacement of said parts for the warranty periods stated above. * 49 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Both New Holland Construction There are no geographic regions of the United States or Canada for which we cannot provide certified technicians to perform warranty repairs. We maintain the contact information and Case Construction dealer network provide technicians for ability to dispatch, so that all warranty repair requests can flow through LIFTNOW to the applicable manufacturer, and we will communicate that to the network covers customer. Further, all warranty requests can be dispatched to our respective manufacturer's networks directly if so chosen by the entire of North AmericaMember. * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturersAll warranties are typically passed on to the original equipment manufacturer, but we have the ability to directly dispatch and fulfill all warranty requests. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide As described in the Warranty and Limitation Sourcewell Service Program, we are pleased to offer out- of-warranty service for not only our Brands, but Brands of Liability agreement form which the customer signs at the time of deliveryother equipment that have since been discontinued or defunct, as well as manufacture custom parts for Members. * 51 48 What are your proposed exchange and return programs and policies? CNH IndustrialWe must adhere to the return programs and policies of each of our manufacturers, including restocking fees as necessary, which are usually expressed as a percentage of the initial purchase price. For the sake of brevity, we cannot include all return programs and policies here. We have included BendPak and Rotary as samples of a return policy, while many others have return policies as a part of their warranties. Many of these manufacturers have a 14-60 day return policy with a restocking fee equal to a percentage of the purchase price, usually ranging from 10%-30%. We can provide any return policy information as requested and necessary to execute this contract. In LIFTNOW's responsibilities include17-year history, but are not limited to: - Deliver we maintain a unit nearly perfect customer satisfaction rating, with virtually no returns or exchanges for our entire line of equipment. We have further researched this and concluded that is free this contract's total revenue has included less than 0.025% of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment returns or exchanges. We ask Sourcewell to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedindependently verify this claim. * 52 49 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where Each manufacturer has its own service contracts that may be available, most notably, all brands of vehicle lifts and wheel service equipment that we carry have a customer receives line item to purchase Extended Warranty coverageCoverage. Additionally, and it includes planned maintenance our Sourcewell Service Program describes a menu of prices for 3 years & SiteWatch subscriptionsall services related to this RFP. We are not currently implementing a duration- based service contract option in our Sourcewell Service Program but will likely explore this option in the future. * 53 Describe 50 What are your payment terms (e.g., net 10, net 30)? Our payment terms are: 0.5% 15 Days, Net 30 for all VSG Products (Rotary Lift, Rotary Wheel Service, Rotary Heavy Duty, Forward Lift, Revolution Lift by Rotary) and accepted payment methods. Payment terms are for Challenger Lifts Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. 30 for all Other Products * 54 Describe any 51 Do you provide leasing or financing options, especially those options available for use by educational or that schools and governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose entities may need to use in connection order to make certain acquisitions? We work with a variety of lending partners to successfully lease or finance large projects on an awarded contract (almost-weekly basis. All financing and leasing programs can be extended to all Members of Sourcewell in order forms, terms to make acquisitions under this Contract. Members can apply for financing and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published leasing directly on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionwebsite. *
Appears in 1 contract
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Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Yes, our warranties cover all products, parts parts, and laborlabor for manufacturer defects in materials and workmanship. This is defined Envirosight warrants up to twelve months from the in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. service date * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are No, our warranties do not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision impose usage restrictions or other limitations that adversely affect coverage. However, there are exceptions due to accident, vandalismmisuse, abuse, fire, flood, or other casualtycontigencies beyond the control of Envirosight. These contigencies include damage to warrantied items sustained in shipment, equipment that has had any of its idenfication, instructional, or operation beyond rated capacity sealing labels removed or specification. • Repairs arising from abuse or neglecttampered with, including but not limited to: operation without adequate coolant or lubricantsand/or equipment that has had its serial numbers altered, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-updefaced, or shutdown practicesremoved. Envirosight will not be responsible for any changes, incorrect fuel modifications, or contaminated fuelrepairs, oil either in cost or other fluidsconsequence, made by personnel not authorized by Envirosight. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement Envirosight will not be responsible for the loss of non-defective wear items expected or damage to be replaced during equipment while in the warranty period, including but not limited to light bulbs, spark plugs, brake possession of any authorized or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsunauthorized service agency. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse Envirosight will cover the expense of technicians' travel time and mileage to perform warranty repairs on some Heavy Construction productsa case-by-case basis as needed through its vast North American distribution network. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide No, Envirosight has certified technicians for repair and the network covers the entire of to perform warranty repairs throughout North America. Many of Envirosight's sales dealers have service centers dedicated to the Envirosight product line. Two such dedicated repair centers in Cleveland and Indianapolis are pictured in our attachments. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Yes, we will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty service for items made by other manufacturersmanufacturers that are a part of our proposal. Coverage detail is provide in We do have some products pertaining to our truck builds that we do pass on to the Warranty original manufacturers (vehicle chassis, truck chasssis, trailer chasis, AC units, Generators, MEPS Units, and Limitation of Liability agreement form which the customer signs at the time of deliveryInverters). * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver New and unused items can be returned within 60 days with a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed10% restocking fee. * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageEnvirosight offers maintenance plans and extended warranties to help customers keep cost of ownership predictable long-term. Due to the variety of systems and options available from Envirosight, such agreements will be priced accordingly and it includes planned maintenance for 3 years & SiteWatch subscriptionspresented to the member in the quoting process. * 53 52 Describe your payment terms and accepted payment methods. Payment Envirosight's payment terms are Net 30. We accept payment by wire, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretioncredit card, but most would accept cash, ACH, Check and P-Card. and/or check.C314 * 54 53 Describe any leasing or financing options available for use by educational or governmental entities. Financing Although Envirosight does not have any leasing or financing options and leasing solutions are available from CNH Industrial Capital America LLC. available, Envirosight can help connect Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. with third party financing if so desired.C316 * 55 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer Envirosight's standard transaction documents include order forms, terms and conditions, and a matrix that service level agreement concerning product warranties. Samples of such documents are attached. The Envirosight order form is required to process all inbound orders. On this order form, the end user's information as well as the order procurement details are listed. Once completed, the order will be published on our Dealer Portal and/or sent processed and will be designated as a Sourcewell sale when applicable. Envirosight's terms and conditions outline the expiration period, payment terms, FOB, and currency which pertain to our dealers notifying them sales quotes. Envirosight's warranty policy provides additional details regarding the length of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themwarranty as well as any exceptions that do not apply. * 56 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at Envirosight does not accept the local dealer's discretionP-card procurement and payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts Envirosight will provide Sourcewell members a 5% Discount off the product categorylist price. The total purchase price will include a discount off attached pricelist includes both the list with freight, setup, surcharge, and any other extra costs associated with discounted pricing as well as the final sale on separate line itemsSKU number for each item. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 325% to 37%. Discount Off List Price * 59 58 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer Envirosight has a large/national accounts program where purchases of 5 or more of any additional discounts currentlyproduct can receive a 3% discount. Our local dealers are authorized at their discretion We would gladly extend this volume discount to provide additional discountsSourcewell members/customers as well. * 60 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be Envirosight can supply specific non-standard “open market.sourced” CNH Industrial will provide a quote for each requestitems to our truck builds. Dealers may provide additional discounts at their discretion Depending on the unit in questioncost and our ability to get a resale discount on “nonstandard options”, we would supply such items at cost or add at the most 10% to cover the resources used to acquire these items for the member. * 61 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. All equipment sales are FOB ▇▇▇▇▇▇▇▇, NJ with the exception of Truck Builds which would be FOB from the Envirosight Truck Build Facility in Evans City, PA. Additional cost that maybe associated with each transaction that dealers may include: -Setcharges related to pre-delivery inspection, installation, set up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training , or mandatory training will be determined on a case by case basis by our sales dealers. Any additional charges will be conveyed to the member during the quoting process prior to the issuance of a purchase order. * 62 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightFreight & shipping charges are separate and based upon the lowest standard rate at time of physical shipment from our NJ distribution center or our truck build center, both from manufacturing facilitiesdepending on the equipment package being purchased. Additionally, distribution points, or transfers from other dealers' inventory there are varying freight import surcharges that will be added as addressed during the quoting process prior to the issuance of a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplacepurchase order. * 63 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and We do not exploit higher shipping rates, delivery expenses calculation method packages or disadvantages to customers purchasing outside of the contiguous United States. Standard lowest rate of freight shipping will be used employed for offshore delivery as well as Alaska, Hawaii, all North and CanadaSouth American customers. * 64 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer At most locations, in person delivery of equipment and hands-on training by an authorized Envirosight specialist is our preferred standard for delivery. Sourcewell members will benefit from this process. Many of our competitors simply ship the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionend-user direct. *
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Sources: Contract
Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Yes, our warranties cover all products, parts parts, and labor. This is defined in our Warranty Limited 10-year warranty on main post and Limitation of Liability agreements for both brandsmetal structures Limited 5-year warranty on moving parts and bearings Limited 5-year warranty on seats and brackets Limited 3-year warranty on hydraulic pistons Limited 2-year warranty on footrests, armrests, rubber parts and chains Limited 1-year warranty on soft goods such as battle ropes, climbing ropes and suspension trainers All warranties cover failure due to natural deterioration or manufacturing defects and do not include any cosmetic issues or wear and tear from normal use. For Case Construction this is defined in the Dealer Operating guideDetailed warranty attached. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items Yes, there are few restrictions that affect warranty coverage as listed below: 1. User weight limit is 300 lbs 2. Vandalism is not covered by warranty 3. Reclaimed water spray by irrigation voids the warranty 4. Natural disasters are not covered such as: • Repairs arising from storage deteriorationby warranty (falling trees, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. being submerged) * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes, when applicable, Greenfields has covered the expense of technician's travel time and mileage to perform warranty repairs. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction We cover all geographic regions of United States or Canada. In many cases, repairs can be performed by maintenance staff under the guidance of our trained technicians. If for any reason repairs cannot be performed by maintenance staff, Greenfields deploys their own technicians to the site. We service all of U.S. and Case Construction dealer network provide technicians for repair and the network covers the entire of North AmericaCanada. * 50 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain Any items made by other manufacturersmanufacturers will be covered under their own applicable warranty. Certain items are covered by some OEM's such as engines In our case, this would be applicable to Shades and/ or any additional site amenities not manufactured by DeutzGreenfields. All outdoor fitness equipment, Kubotahowever, Yanmar, etc. We do not cover warranty for items made is manufactured by other manufacturers. Coverage detail is provide in the Warranty Greenfields and Limitation of Liability agreement form which the customer signs at the time of deliverytherefore covered under our warranty. * 51 47 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeDue to the unique nature of outdoor fitness equipment being installed in the ground, but we at Greenfields make sure that each project and product is carefully handpicked by our experts per customer specifications, therefore exchanges and returns are not limited to: - Deliver required. Should a unit that situation arise where our product is free damaged during transit, any necessary exchange or repair is covered under Greenfields warranty. 100% customer satisfaction is of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment utmost importance to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedGreenfields. * 52 48 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program Since Greenfields' equipment is extremely durable and requires minimal maintenance, customers should not have any out-of-pocket expenses for Heavy Construction equipment; where the first fine (5) years (other than possible vandalism). Past the first 5 years, replacement parts are easily installed with minimal effort by the local maintenance/facilities crews. Therefore, there is no reason to engage in a costly maintenance agreement. However, should the customer receives Extended Warranty coveragewish to have a maintenance agreement, and it includes planned maintenance for 3 years & SiteWatch subscriptionsGreenfields will be happy to accommodate such requests. * 53 Describe 49 What are your payment terms and accepted payment methods. Payment (e.g., net 10, net 30)? Greenfields' terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card30 for all public agencies. * 54 50 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are availableYes, Greenfields provides financing options. * 55 Describe any standard transaction documents that you propose 51 Briefly describe your proposed order process. Include enough detail to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (support your ability to report quarterly sales to Sourcewell as applicable) described in the document upload section of Contract template. For example, indicate whether your response. CNH Industrial dealer network is included in your response and whether each dealer (or some other entity) will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides process the Sourcewell participating entities' purchase orders. Our proposed order process will include the following steps: 1.Determine needs including demographics, space, budget and any other specifications 2.Propose and explain Sourcewell contract option to the customer, emphasizing the benefits of an easy purchase reflecting Sourcewell discounted pricing without having to go through the expensive and lengthy public bid process ▇.▇▇ case the customer is not a Sourcewell member yet, answer any questions they may have about the Sourcewell purchasing process and highlight the benefits of a Sourcewell cooperative purchasing agreement ▇.▇▇▇▇▇ member to the Sourcewell website and explain the easy process of becoming a member 5.Finalize the project with customer, provide pricing quote with our Sourcewell contract number and expiration date 6.Receive PO from customer, finalize sale 7.Document Sourcewell sale utilizing our accounting system, accurately reporting quarterly Sourcewell sales and processing payment via provided Sourcewell reporting and payment template 8.All orders/ sales obtained through our dealer network are processed through Greenfields' internal accounting system and Salesforce, therefore the product, discount off list and pricing available to themsame tracking of sales applies. * 56 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term Greenfields accepts P-card as a form of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your responsepayment. We are offering discounts off the product categorycharge a 3.5% processing fee on credit card transactions. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented This fee is fully absorbed by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactioncredit card processing portals. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction All of our vendor partners, manufacturers and Case Construction service providers maintain a warranty program that covers all products, a combination of parts and labor. These partners meet, and in many cases, exceed industry standard warranties. Firstly, regardless of the product purchased, Liftnow offers LIFETIME tech support through its email, ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇ or its toll free number 1- 800-LIFT-NOW. The longest of our product warranties is a LIFETIME warranty on many of our most popular of our vehicle lifts and shop equipment. This includes both parts (also called materials) AND worksmanship. This far exceeds the industry standards for warranties in this product. However, this lifetime warranty is defined not the only lifetime warranty. Lifetime warranties are also seen across categories including in categories such as Vehicle Exhaust Extraction and Shop Cabinetry and Equipment. Other common warranties include 10 Year Warranties, 7 Year Warranties and 5 Year Warranties. Please refer to the document entitled "Warranty Summaries" to learn more about which warranties cover what from our Warranty and Limitation of Liability agreements for both brandsbrand portfolio. For Case Construction this is defined in Please refer to the Dealer Operating guidefolder entitied "Specific Warranties" to learn more about specific warranties by product. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items No, there are no warranties that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision impose usage restrictions or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandslimitations that adversely affect coverage. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes. For repairs within the warranty period, the service network invoices the vendor partner directly for travel time and mileage to perform warranty repairs. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction There are no geographic regions in North America (United States, Canada AND Territories) for which we cannot provide certified technicians to perform warranty repairs. All warranty requests can be dispatched either through Liftnow at no cost to the Member or directly to the manufacturer. There is no difference in the process to provide service and Case Construction dealer network provide technicians warranty repair for repair a piece of equipment that is in a remote area or a well-covered one. This is because Liftnow and the network covers the entire its vendor partners already maintain operations, service partners, and national accounts in these remote areas that necessitate warranty and service work. In other words, there is no incremental effort, money or time needed of North Americaa Sourcewell Member Agency to utilize an already-deployed program. Equipment sold by Liftnow and its vendor partners is already being actively serviced in extraordinarily remote areas, most notably: American Samoa Guam Alaska Nunavut (NU) Hawaii * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturersAs a service-first company, warranties are typically passed on to the original equipment manufacturer (OEM) but we stand ready to assist any Sourcewell Member in procuring warranty service and fulfill all warranty requests directly through Liftnow. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide Also described in the Warranty Sourcewell Service Program, we are pleased to also offer out-of-warranty service for not only our partner brands but brands of other equipment in the same product categories within the scope of this RFP. This includes brands that have since been discontinued or defunct as well as manufacture custom parts for Members. Also as a service-first company, a large part of Liftnow's selection of its brand partners has to do with not only that partner's ability to service customers regardless of location (see line item 49), but also its attitude toward warranty work. The truth is that regardless of the length or terms of a warranty, that warranty is only as strong as the company that supports it. Liftnow experiences firsthand the professionalism and Limitation "do the right thing" attitude by its vendor partners in the rare but ultimately inevitable case of Liability agreement form which the customer signs at the time of deliverywarranty work. * 51 What are your proposed exchange and return programs and policies? CNH IndustrialDue to our exhaustive assessment of our customer's responsibilities includeneeds, but Liftnow is proud to report virtually no returns whatsoever. We'd also like to note that like our vendor partnerships are not limited to: - Deliver a unit that is free of defects in material also predicated on the “do the right thing” mentality when it comes to return and workmanship - Reimburse for costs for repairs exchange policies that are the result of defects in material above and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposalbeyond what may be required. We do provide services under ProCare Program for Heavy Construction equipment; where must adhere to the return programs and policies of each of our vendor partners including restocking fees as necessary, which are usually expressed as a customer receives Extended Warranty coveragepercentage of the initial purchase price. For the sake of brevity, we have not included all return programs and it includes planned maintenance for 3 years & SiteWatch subscriptionspolicies here. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload We have included ▇▇▇▇▇▇▇ as a sample of each (a return policy, entitled “BendPak Return Policy”, while many others have return policies as applicable) in a part of their warranties. We can provide any return policy information as requested and necessary to execute this contract. In Liftnow's 20-year history, we maintain a nearly perfect customer satisfaction rating, with virtually no returns or exchanges for our entire line of equipment. We conducted research when writing our Sourcewell Proposal and concluded that this category's total revenue through Sourcewell has included less than 0.025% of returns or exchanges. Furthermore, Liftnow's return ratio currently stands at approximately 0.10% of * total volume of orders, and 0% of Sourcewell and cooperative purchasing orders. Liftnow maintains a staggeringly low return and exchange rate due to the document upload section measures it takes, including pre-order site visits, measurements, data sheet sign offs, concrete tests, electrical tests and more. We encourage Agencies to fill out a copy of your response. CNH Industrial will administer our “Project Management Worksheet” which is attached on their own or with the assistance of a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them member of the contract period, products awardedLiftnow team. We encourage this so that supply and installation goes as smoothly as possible. There are multiple versions and special questions for each “major” type of equipment requiring installation and configuration. If these cannot be reliably answered with Entity Input, and discounts off list price so they can quote in some cases Photos and Videos, Liftnow will arrange for a site visit. After all questions and site conditions are successfully answered and the equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFParrives, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment ready to be coded “will callinstalled as long as removal of existing equipment was not needed. It is this process that has allowed us to keep an incredibly low return and exchange rate.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 44 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Our warranty structure is set forth to protect our clients against faulty products installed by or workmanship completed by our personnel. Our warranties cover all products, parts parts, and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in labor associated with the Dealer Operating guide▇▇▇▇▇▇▇ Controls installed or serviced system. * 47 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that There are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision no usage limitations in our warranty system for ▇▇▇▇▇▇▇ Controls installed or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsserviced systems. * 48 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsTechnician travel time and mileage to perform warranty repairs are covered under our warranty program. * 49 47 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and Due to the network covers the entire presence of our company-owned district offices throughout North America, we are not aware of any geographic region where we cannot provide warranty repair services. * 50 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We As indicated above, our policy states we will warranty a system installed by our technicians for a period of 1 year from the date of the customer's beneficial use. Service parts carry a 90-day warranty from the date of installation by a qualified technician. Different manufacturers may offer their own equipment warranties that cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation replacement cost of Liability agreement form which the customer signs at the time of delivery. specific system components * 51 49 What are your proposed exchange and return programs and policies? CNH IndustrialAccording to the specific terms of each client's responsibilities includeagreement, but are we can exchange a faulty piece of equipment or system component under warranty for its current equivalent. Equipment that cannot limited to: - Deliver a unit be repaired, or that is free part of defects in material and workmanship - Reimburse for costs for repairs that are a legacy system no longer supported, will be replaced at the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedclient's request. * 52 50 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where Maintenance In order to protect your investment in its equipment and facilities, it is prudent to perform regular service/maintenance as outlined by the manufacturers. With an optimal maintenance strategy, one can expect a customer receives Extended Warranty coveragereduction in downtime, maintenance, and operating costs. Especially in a stringent cost-reduction environment – and with increasing demands placed upon facility managers and staff – it includes planned is more important than ever to find ways to simplify, expedite, and improve one's job while finding cost efficiencies along the way. We can customize a facility maintenance plan to address the manufacturer's recommended preventative maintenance tasks for 3 years & SiteWatch subscriptionsall of your equipment. An effective strategy applies an optimum mix of different approaches based on the risk impact or cost and consequences of failure. Establishing this proper mix and focusing on continuous improvement is equally important in a successful strategy. Reactive Maintenance Fixing or replacing equipment only when they fail. Assets will be out of service until fixed. Significant overtime and expedited delivery costs incurred. Predictive Maintenance Checking the condition of the equipment as it operates. Equipment conditions, rather than time intervals, determine the need for service. Preventative Maintenance Scheduling maintenance at specific times offers the first line of defense against failure. Proactive Maintenance Addresses root causes identified by predictive methods. It isolates and corrects the sources of failure altogether. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 51 Describe any performance standards or guarantees that apply to your services ▇▇▇▇▇▇▇ Controls utilizes a total quality management approach across Canada and throughout North America. ▇▇▇▇▇▇▇ Controls develops a clear picture of our customer's definition of quality service, from that we generate a defined set of objectives that form the basis of our performance standard. This method will ensure that ▇▇▇▇▇▇▇ Controls clearly understands and proactively participates in exceeding all of a customer's goals, and in our ability in achieving your expectations for customer satisfaction. ▇▇▇▇▇▇▇ Controls team and individual performance goals are set to a level exceeding the customer's acceptable performance standard. Performance evaluations are based on the team's success in achieving overall project goals; thus, teams are motivated to apply persistent, dedicated, and focused effort to overachieve their goals. Our Performance Infrastructure team provides guarantees for our Performance Contracting projects. For a Performance Contract, ▇▇▇▇▇▇▇ Controls guarantees the savings amount in the contract. - We begin monitoring the savings performance at the onset of the construction period and continue throughout the guarantee period. At the same time, we suggest and implement operational enhancements to fine-tune the overall performance. - We monitor savings during the year, produce scheduled reports that describe the results and reconcile the guarantee at the end of each year (or as dictated by the M&V plan). - If the dollar savings are equal to or greater than the guarantee amount, customers receive all of the excess benefits. If there is a shortfall, ▇▇▇▇▇▇▇ Controls will pay the difference between the actual and the guaranteed amount in the form of a check or as additional equipment and services. - We repeat the annual tracking and reconciliation process each year throughout the term of the agreement. * 52 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) A schedule of values is provided with each proposal that provides details of the service or product being provided, outlines timelines, billing, and responsible parties. There are standard communication and response time protocols that will be outlined at the task-order level. * 53 Describe your payment terms and accepted payment methods. ? Payment terms are Net 30NPR 30 for all invoices. For contracting sales, after receipt a schedule of invoice. Acceptable values will be outlined regarding payment methods would be at intervals throughout the local dealer's discretion, but most would accept cash, ACH, Check and Pinstallation process including after-Cardwarranty PSA. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing It is the intent of ▇▇▇▇▇▇▇ Controls to utilize Sourcewell Approved Leasing Vendor NCL for potential financing of our Sourcewell opportunities. Our organization offers various financial solutions are available from CNH Industrial Capital America LLCin an effort to remain focused on the financing needs of its customers. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. Program offerings include: Direct Purchase Fair Market Value (FMV) Purchase Option 10% Purchase Option * 55 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Systems and Services North America has a wholly-owned branch network that provides proposals directly to customers for requested product or service purchases. Each proposal procured through the Sourcewell contract will be marked in SalesForce as a Sourcewell Cooperative and will have the Sourcewell contract number and will be logged. Additionally, services are quoted and tracked using the Sourcewell “buying group” Upon customer award and invoiced, these sales will be reported to Sourcewell quarterly * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial ▇▇▇▇▇▇▇ Controls will administer a matrix that will be published on our Dealer Portal and/or sent utilize standard commercial quoting tools when quoting Sourcewell opportunities. The primary systemic tools utilized to our dealers notifying them of the contract periodbuild proposals are Selection Navigator, products awardedYorkworks, and discounts off list price so they can quote equipment to membersNxGen when quoting services. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themStandard JCI commercial terms are incorporated into these proposals. * 56 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at We do accept P-card procurement and payment, and we do not pass on any fees to the local dealer's discretioncustomer. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. This agreement will apply to all ▇▇▇▇▇▇▇ Controls Systems and Services North America (SSNA) branches across the United States. ▇▇▇▇▇▇▇ Controls strives to be a company that is easy to do business with. Therefore, our approach for this opportunity is to keep our pricing model simple, easy to use, and transparent. Labor Rates For labor rates, each branch location has published street labor rates that are competitive in their local markets. We are offering discounts will be using the approach discounting 10% off of our local branch published street rates (benchmark: Our labor pricing approach is the product categorysame approach utilized by ▇▇▇▇▇▇▇ Controls for GSA Schedule 84, which can be used by most state and local government entities). The total purchase price will include a Local labor rates change annually. Equipment, Controls, and Solutions For equipment, controls, fire / Security alarm, and parts manufactured by ▇▇▇▇▇▇▇ Controls, our approach is to discount off of our North American List Price (NALP) or List Price depending upon the list with freightpricing tool being utilized. For outside purchased HVAC equipment, setupcontrols, surchargefire, security, technology equipment, and any other extra costs associated with the final sale on separate line itemsmiscellaneous components, our approach is to mark up over our cost HVAC Specialty Air Quality Products are custom built, so pricing will vary For miscellaneous 3rd party parts, mechanical subcontracts, electrical subcontracts, piping subcontracts, insulation subcontracts, job services such as cranes, facilities assessments, job specific tools, management & engineering services and surveys, our approach is to mark up over our cost as verified by 3rd party invoice to ▇▇▇▇▇▇▇ Controls. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 59 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial Discounts vary based on equipment and labor. Maximum equipment discounts are off list price ranging from 32% to 3755%. * 59 60 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does Volume discounts will be considered on a project-by-project basis. Most SSNA solutions are customized for each facility and do not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional qualify for volume discounts. * 60 61 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts We supply these items at their discretion on the unit in questioncost + 30%. * 61 62 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated Proficiency and Risk (PR) Fee: Due to unforeseen conditions and or circumstances on all proposals ▇▇▇▇▇▇▇ Controls includes PR assessments. The PR fee averages 5%, of the total sell price depending on the risk it could be as high as 10% or as low as 2%. In our existing Sourcewell Contract 030817-JHN, this PR Fee has consistently been included in our proposals under miscellaneous as it is part of our systemic pricing tools. ▇▇▇▇▇▇▇ Controls wants to provide customers with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training complete transparency of our pricing. * 62 63 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightShipping costs are included, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplacedisposal. * 63 64 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canadacosts are included in the price. * 64 65 Describe any unique distribution and/or delivery methods or options offered in your proposal. We strive to achieve just-in-time delivery to avoid storage costs and costs associated with damage that can occur when equipment and parts are stored on-site or in a facility for any length of time. Additionally, we do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution pointsnot enforce your warranty until we reach substantial completion. This can lower helps save our customers a little money by not starting the cost of warranty period too early when the transactionsystem is not yet in use. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Camion offers an industry leading 10 year warranty for all our brine storage tanks (after warranty registration). Camion equipment workmanship is covered for 2 snow seasons and Case Construction covers all products, parts and labor. This is defined in our Warranty and Limitation are covered for the length of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. manufacturer's warranty * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction Camion does not provide any warranty coverage, nor have items that are not covered such as: • Repairs arising from storage deteriorationany liability or responsibility for any defects, failure costs, expenses, or damages relating to maintain the equipment, negligence, alteration, improper use any of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited tofollowing: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance servicesExpendable parts, such as engine tune-upsnuts, engine fuel system cleaning, checks, adjustments, shimmingbolts, etc. • Replacement or any parts not furnished by Camion or any damage causes by such parts. Airborne chemicals, road debris, salt, hail, floods, fire, windstorms, lightening or other acts of non-defective nature and other environmental conditions Water Contamination Any part or product installed, repaired, or altered by anyone other than a Camion Products authorized dealer or any damage caused by such parts or products. Normal wear items expected to be replaced during the warranty periodand tear Normal maintenance services Incidentals or consequential damages, including but not limited to light bulbsinconvenience, spark plugstransportation, brake personal injury, loss of property or clutch liningsloss of revenue Parts or products that have been subject to abuse, slip clutchesnegligence, beltsaccident, chainstheft, knivestampering, bucket cutting edges misuse, neglect, corrosion, mishandling, improper installation, lace of or improper maintenance, care or storage. Installation of Camion products to a vehicle, including modification of Camion products or any such vehicle is entirely at the Buyer's risk and teethexpense and compliance with motor vehicle regulations is the responsibility of the Buyer. Camion is not responsible for any damage whatsoever to vehicles caused by installation or use of Camion products equipment. Camion Products are not intended for personal, crawler track pads and track componentsfamily or household use and, crop processing and cutting componentsas such, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the this Limited Warranty and Limitation of Liability agreements for both brandsdoes not cover such use. * 48 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Case Construction Camion does reimburse not cover expenses such as travel time or mileage. Normal warranty repairs are handled by our independent dealer network in warranty policy, but will allow for exceptions depending on some Heavy Construction productsthe defect and cause. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction Our dealers typically offer service as required which covers most regions. However we don't have servicing dealers in Northern Canada, Hawaii and Case Construction dealer network provide technicians Alaska. In the unlikely event that repairs are needed in these areas, we will evaluate on an exception basis. Camion warranty policy covers only parts, however in the unlikely event a manufacturer's defect requires additional resources, Camion will evaluation for repair and the network covers the entire of North Americareimbursement on a case by case basis. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Service charges for component parts may be transferred to the original parts manufacturer as appropriate when approved. Camion manufactured parts will cover certain items made by other manufacturers. Certain items are be covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the our normal Camion Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryPolicy. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver Camion will allow return of unused product subject to a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment 15% restocking fee. We allow our dealers to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedexchange stock as needed. * 52 Describe any service contract options for the items included in your proposal. Our dealers offer service and maintenance programs as required. We do provide services under ProCare Program for Heavy Construction equipment; where not stipulate or dictate these as a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionsmanufacturer. * 53 Describe your payment terms and accepted payment methods. Payment Camion standard payment terms are Net 30, after receipt of invoicenet 30 for approved customers. Acceptable payment methods would be at the local dealer's discretion, but most would Otherwise we accept cash, ACH, Check and P-Cardcheck or credit card payment. Dealers will set their own terms with Sourcewell Members. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLCAs a manufacturer we offer a program on Yard Card with 0% for 48 months. Sourcewell members should contact the local CNH brand construction equipment dealer to Terms apply. Dealers may extend other offers as they see what options are availablefit. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial Our standard transactional documents will administer a matrix that will be published on include Quotes, Sales Order Confirmations and Invoices. If purchasing through one of our Dealer Portal and/or sent to our dealers notifying them independent dealers, the format of the contract period, products awarded, and discounts off list price so they can quote equipment to memberstransactional documents may vary. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themSee samples attached. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be Camion does not accept P-cards for factory direct order payments on equipment or parts. Some of our independent dealers may accept P-Cards as payment when purchase order has been placed with them directly. The member will need to confirm if the dealer accepts this form of payment at the local dealer's discretioninitial conversation. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We As the manufacturer, our pricing is based on our suggested retail price. Items are offering discounts off coded according to the product categoryoptions or features on each unit and can be easily correlated to the size. The total purchase pump, etc. See attached price will include a discount off the list with freight, setup, surcharge, MSRP and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% Sourcewell discounted pricing * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are Camion will offer 5% off list price ranging from 32% to 37%MSRP for Sourcewell members for the duration of this contract. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does Camion understands that it is not offer any additional discounts currentlyuncommon for Sourcewell members to purchase larger quantities. Our local dealers are authorized at their discretion to To provide additional the best quantity or volume discounts, we would work with our closest independent dealer. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment Non-standard or services custom items will be “open market.” CNH Industrial will provide a quote for each quoted by ▇▇▇▇▇▇ at time of the request. Dealers may provide additional discounts at their discretion on Pricing will be discussed and agreed to by the unit in questionmember prior to placement of an order. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers Taxes (both Canadian or US state) are not included in the pricing and may include: -Set-up/pre delivery be added by Camion or the independent dealer at time of purchase. Any Training, installation or inspection -Surcharges if applicable -additional manuals -freight -training charges will be dictated by the dealer as this service is not required by Camion as the manufacturer. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both Shipping direct from manufacturing facilities, distribution points, or transfers us as the Manufacturer to local dealer is listed on the pricelist as a destination charge. If shipped direct from other dealers' inventory us to Sourcewell member an additional $250 drop fee will be added as a separate line itemapplied. This cost is FOB, but CNH Industrial often subsidizes it Shipping from dealer to remain competitive in Sourcewell member will be negotiated between the marketplacedealer and the customer. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and or delivery expenses calculation method to Alaska or Hawaii or offshore, will need to be used arranged by the Sourcewell Member. Shipping destination charges for offshore delivery as well as Alaska, Hawaii, and CanadaCanada are listed on the pricelist. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer Camion has MEGASTORES in key locations which stock product ahead of the option for equipment to be coded “will call.” This allows the winter season. These locations may have standard product on hand allowing customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionreceive and put goods to immediate use. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction All vehicles, regardless of whether they are leased or purchased, are covered under the manufacturer's warranty. These warranties vary by make and Case Construction covers all products, model and include parts and labor. This is defined Additionally, D&M offers a “Full Maintenance” program in our Warranty which the maintenance costs are fixed and Limitation guaranteed during the life of Liability agreements for both brandsthe lease. For Case Construction this is defined in The Full Maintenance program covers routine maintenance items such as oil changes, mechanical failure such as a transmissions and engine, and can be tailored to the Dealer Operating guideneeds of the member to include certain “wear items” such as tires and brakes. Full maintenance does include parts and labor. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction OEM warranties do have stipulations which can affect coverage. An example would be adding aftermarket equipment that changes the performance of the vehicle. D&M works with our customers to understand the manufacturer's warranty and Case Construction have items that make sure the vehicle is adequate to suit their needs and does not fall outside of manufacturer guidelines. D&M's Full Maintenance program is calculated by vehicle category and usage (term/annual mileage). There are no usage restrictions or limitations however, repairs arising from either neglect or abuse are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandscovered. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsNo. Manufacturer warranties require the vehicles to be driven or towed to their service facility (Dealership Service Center) where warranty work will be performed by manufacturer trained technicians. Vehicles are extremely complex and require all diagnostic work to be performed onsite. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction OEM's require warranty service to be provided at authorized facilities such as a dealership service center or manufacturer certified government maintenance facility. Where population is less dense, so too will be the number of maintenance facilities serving that population. D&M's Full Maintenance program utilizes service centers nationwide (both manufacturer/dealerships, national account vendors and Case Construction dealer network provide technicians for repair and independent maintenance facilities) which vastly increases the network covers the entire of North Americaability to have service work performed. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We OEM warranties are used when applicable and all vehicles will cover certain items made by other manufacturersbe serviced in accordance with Manufacturer's warranty at participating OEM facilities. Certain items are covered by some OEMHowever, through D&M's such as engines manufactured by DeutzFull Maintenance program, Kubotafor a fixed monthly cost, Yanmar, etccustomers can have D&M perform all routine and mechanical services in excess of the manufacturer's warranty coverage. We do not cover Thereby extending warranty coverage for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation lifecycle of Liability agreement form which the customer signs at the time of deliveryvehicle. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeVehicles are built to the exact specifications of the customer. D&M works with the Sourcewell Member to understand their needs and through these discussions, but vehicle specifications are produced for the Member to examine. After close examination by the Member, the Member signs off on the vehicle specs and the order is placed through the OEM. D&M goes through this process, so the needs of the Members are met and to eliminate possible mistakes. Vehicles cannot limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedbe exchanged or returned without possible financial repercussions. * 52 Describe any service contract options for the items included in your proposal. We do D&M offers two service contract options: D&M's Full Maintenance program allows customers to fix their maintenance costs through the life of the vehicle. The fixed monthly payment covers all routine, preventative and unexpected/unscheduled mechanical repairs. This makes budgeting and forecasting fleet expenses easy. The program is managed by our team of ASE certified mechanics and the customer can easily utilize one of our 70,000 service providers. Pricing is based upon the vehicle, the term of the lease and the annual mileage. D&M's other service solution is Maintenance and Repair Management. Our comprehensive Maintenance and Repair Management program addresses all aspects of vehicle repairs, including both preventative and corrective maintenance. The program is designed to provide total vehicle maintenance administration and cost control through a combination of purchasing programs and pre-approved repair networks. The program consists of a system of national account service providers designed to handle tire replacement, mechanical repairs and necessary preventative maintenance. Utilizing this extensive network of national account service providers and repair facilities, customers are serviced quickly, conveniently and consistently. As repairs are performed, D&M pays the bills and provides the customer with a monthly statement itemizing the repairs per vehicle. D&M can provide a customized solution to meet the needs of any member. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services under ProCare Program Our goal is to lift as much of the burden of managing a fleet from our customers as possible. At D&M, we believe we need to earn our customers' business every day. Our employees are trained to go above and beyond for Heavy Construction equipment; where our 40,000 customers, providing value with every interaction. D&M boasts a customer satisfaction rating of 96%. Our commitment to customer satisfaction is further illustrated by the following statistic: 70% of our business comes from repeat and referral customers. D&M retains an outside firm to conduct ongoing satisfaction surveys. Additionally, a customer service hotline is imbedded in each employee's email signature. If a customer has an issue, they can call the number to speak directly with a senior manager. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) D&M personnel are available Monday through Friday during normal business hours to provide support and assistance. 24\7 service capabilities include: online management tool access, accident reporting assistance via a toll-free call (including towing and security services), emergency roadside assistance, programs to assist during emergencies/natural disasters, damage or theft. To ensure responsiveness, availability and the highest level of customer service to our clients, managers frequently monitor calls and claim processes. Two metrics are continuously monitored: hold times for customers calling into our maintenance and claims center and the percentage of savings a customer receives Extended Warranty coverageper transaction. Our service center is staffed to achieve a hold-time of less than 60- seconds even during peak call volume. Each of our technicians is trained to seek savings for the customer on every transaction. Each time a vehicle enters a facility for a repair, our technicians engage the repair facility to diagnose the necessary repair. Our technicians are experts in their field and can evaluate the repair and the cost to repair the vehicle. The percentage saving per transaction can be achieved by applying for assistance from the OEM for repairs outside of warranty and receiving them, negotiating lower labor rates, lower parts costs, and it includes planned maintenance eliminating unnecessary or redundant repairs suggested by the repair facility. Our technicians receive bonuses and are evaluated for 3 years & SiteWatch subscriptionspromotions based upon their ability to provide savings to our customers. * 53 55 Describe your payment terms and accepted payment methods. Payment terms Terms are Net 30, after receipt of invoice. Acceptable payment methods would Payment may be at the local dealer's discretion, but most would accept cashmade by check, ACH, Check and P-Cardwire. * 54 56 Describe any leasing or financing options available for use by educational or governmental entities. Financing options D&M will customize the lease and leasing solutions are available payment terms to meet the needs of the member. Our lease terms range from CNH Industrial Capital America LLC12 – 72 months and payments can be made monthly, quarterly, semi-annually, annually or in advance as a lump sum. D&M works with the Sourcewell members should contact to implement the local CNH brand construction equipment dealer to see what options are availableeasiest payment system and their PO process. * 55 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them A Master Lease Agreement (MLA) is executed with each Sourcewell member. The MLA outlines the terms and conditions of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides relationship between the Sourcewell member with and D&M. To order a vehicle, the productSourcewell member signs a Lease Quote which outlines the anticipated cost of the vehicle and the structure of the lease. By signing the Lease Quote, discount off list and pricing available the member provides authorization for D&M to themacquire the vehicle on their behalf. * 56 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at D&M does not accept payment via P-card as a standard payment process. However, D&M has on occasion accepted it as a form of payment to accommodate the local dealer's discretionmember. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts D&M's pricing model is based upon Factory Invoice which represents an average discount of 15% off MSRP. Additionally, 100% of government, fleet and retail incentives will be applied for and credited to the product categorymembers as well. The total purchase price will include Sourcewell members also receive a 15% discount off the list with freightall ancillary services such as Maintenance and Repair Management, setupAccident Management, surchargeEmergency Roadside Assistance, Windshield Replacement/Repair, and any other extra costs associated with the final sale on separate line itemsTelematics. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial D&M's pricing model is based upon Factory Invoice which represents an average discount of 15% off MSRP. Additionally, 100% of government, fleet and retail incentives will be applied for and credited to the members as well. When all discounts are applied, the average discount to Sourcewell members will be between 25 - 35% off list price ranging from 32% to 37%MSRP. * 59 61 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any While D&M's pricing structure is already based upon pricing given to large government fleets, D&M is always willing to work with members who are seeking additional discounts currently. Our local dealers are authorized at their discretion savings due to provide additional discountsincreased volume. * 60 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The Under our current contract with Sourcewell, D&M proposed pricing for sourced items at “cost plus a percentage”. This structure has proven to work very well in light of today's vehicle shortages. In such circumstances, D&M is able to negotiate the lowest price for a vehicle and add either a 3% markup for domestic vehicles or 5% for foreign manufacturers. This pricing method allows for transparency with the member. Sourced items such as aftermarket equipment or services will always be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in questioncost. * 61 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe License, registration, taxes and any fees associated with each transaction that dealers securing the registration (local, state, federal government) will be invoiced as paid at cost. Other items may include: -Set-include Courtesy Delivery fee (charged by the delivering dealer), transportation to the member and fuel (dealership, transport company or D&M) will be billed at net cost; there will be no mark up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training . * 62 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightVehicles are shipped from the OEM to a local dealer in proximity to the member. The “delivering dealer” determines their fee for “Courtesy Delivery”. Courtesy Delivery entails inspecting, both from manufacturing facilitiescleaning and possibly registering the vehicle. The member has input on who the delivering dealer will be, distribution points, or transfers from other dealers' inventory but D&M is not in control of the fee for Courtesy Delivery. The fee for Courtesy Delivery will be added as a separate line itemat cost. This cost is FOBIf the member requests the vehicle to be transported on their behalf after arriving at the dealership, but CNH Industrial often subsidizes it to remain competitive in costs associated with transporting the marketplacevehicle will be at cost. * 63 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Vehicles deliveries in Alaska, Hawaii, Hawaii and CanadaCanada will follow the same process as the continental US. * 64 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer For immediate needs, sourced vehicles can be purchased from dealer inventory anywhere in the option US and D&M will arrange for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost transport and delivery of the transactionvehicles directly to the member. *Transportation costs will be determined at time of acquisition and will be at cost. * Provide detailed pricing information in the table below. 67 Interest Rate Index Used Treasury Bill The 3-Year T Bill rate will be used for lease terms of 3-years or less and the 5-Year T Bill rate will be used for lease terms greater than 3-years * 68 Basis Points 300 Basis Point adder Adder may be evaluated based upon the credit worthiness of member. * 69 Domestic Factory Order Vehicles Manufacturers' Factory Invoice minus (-) applicable Government, Fleet, or Retail Incentives plus (+) Courtesy Delivery Fee Delivering Dealership sets the Courtesy Delivery Fee. CD Fees average $300 - $350. * 70 Foreign Factory Order Vehicles 3% over Manufacturers' Factory Invoice minus (-) applicable Government, Fleet, or Retail Incentives A Courtesy Delivery Fee may or may not be charged depending upon the manufacturer * 71 Domestic Dealer Stock Vehicles Manufacturers' Factory Invoice or selling price, plus (+) 3%, minus (-) applicable Government, Fleet or Retail Incentives Any additional fees levied by the manufacturer or dealership will be passed through at cost with no markup * 72 Foreign Dealer Stock Vehicles Manufacturers' Factory Invoice or selling price, plus (+) 5%, minus (-) applicable Government, Fleet or Retail Incentives Any additional fees levied by the manufacturer or dealership will be passed through at cost with no markup * Provide detailed pricing information in the table below. 73 Federal Tax Incentives 67% D&M will pass-through 67% of the available Federal Tax-Credit on Electric Vehicles as a capitalized cost reduction at the onset of the lease. * 74 State Tax Incentives 100% Member must apply for and secure funds on their own. D&M will assist with supplying proof of vehicle acquisition. * 75 Manufacturer Incentives 100% Any and all available incentives will b
Appears in 1 contract
Sources: Fleet Management Services Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all products, parts and labor. This is defined there are no warranties in our Warranty and Limitation process, we are not selling an item. We are giving you a revenue share based on the resale of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guideyour IT devices. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. NA * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. NA * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. NA * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. NA * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. NA * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageNA * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and it includes planned maintenance overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Mender provides a full accounting of all products received through a Settlement reporting within 60 days of pickup, including: Pickup Request (O-0XXXX) initiates receipt; and verifies quantities picked up at each location for 3 years & SiteWatch subscriptionsmatching and security purposes. Settlement Report noting all credits; charges and asset details. A Certificate of Recycling specifically identifying materials diverted from landfill. * 53 54 Describe any service standards or guarantees that apply to your services mender Services Summary (policies, metrics, KPIs, etc.) • Uniquely positioned as a true provider of full value recovery options from resale to End-of-Life processing • Guarantee the secure and proper destruction of proprietary data in a compliant manner avoiding fines, improving the effectiveness of in-house resources and ultimately protecting the brand and reputation of GTS Technology Solutions and its clients. • Abide by a ZERO landfill policy to help GTS Technology Solutions and its clients remain environmentally compliant and to ensure sustainability • Fully insured. mender Additional Details • System auditing and reporting for asset management purposes. • Data eradication (NIST800-88 standards); completely overwrites the drive (onsite and remote available) • Hard-Drive shredding destroys the drive (onsite or remote available) • E-Waste disposal meeting all Federal, State, Local and International environmental regulations for computers, monitors, printers, televisions, and more • Refurbishing and remarketing of IT assets • “White Glove” de-installation, transportation, secure warehousing and redeployment of IT and other assets for GTS Technology Solutions undergoing refreshes, relocations and downsizing • Obsolete equipment recycling Mender's comprehensive Solution Provides: • Secure transportation of the equipment to the appropriate mender facility where it is: o Received, Photographed, Labeled o Triaged, audited and evaluated to determine “cut-line” for remarketing purposes o Resale Qualified Equipment is: Tested and Refurbished All data is wiped to NIST 800-88 standards Inventoried Sold through multiple wholesale and retail channels. Asset Management Reporting - includes Pickup locations, make, model, part number, serial number, asset tag, configuration, condition, & grading as defined by GTS Technology Solutions. o Material not qualified for resale is destroyed & recycled. Certain fees may apply. o Certified Destruction and Recycling Our Process Transportation mender will pick up material promptly. Mender has an international network of logistics companies and other solutions providers we work with to provide global coverage. Logistics can be arranged according to the needs of each facility through mender. Freight is prepaid (by mender) and deducted from settlements. Above “cutline” Items –Mender maintains “cutline” documentation in which the minimum equipment specifications are defined and kept up to date based on current market value and demand. Equipment that meets the minimum “cutline” specification is fully audited and tested for whole unit resale or part harvesting. Items not qualified for resale - are properly recycled. Certain fees may apply. Data Security After testing, all data storage devices destined for resale are sanitized to NIST 800- 88 Standards. Data security is of utmost importance to mender , and we will work with GTS Technology Solutions to make sure your data security standards are met. If necessary, hard drives and other data storage devices can be destroyed (see Sections Certified Witnessed Destruction and Certified Destruction). A Certificate of Destruction and Recycling is provided. Asset Management Reporting Some clients request a detailed Asset Accounting list with each specific item identified by make, model, serial number and asset tag number. mender will provide that level of detail on an Excel spreadsheet in hard and / or soft copy via our web- based portal. (See Processing Charges). Resale Upon audit, testing and data sanitization completion, equipment is inventoried and becomes available for our Product Sales Team to market internationally. mender vets all the potential buyers to ensure the equipment will be distributed into the proper * channels and that any non-working assets are recycled properly. mender markets equipment via several channels including e-Bay, wholesalers, retailers and long- established purchasing arrangements with other venders and resellers. Revenue Share Material is received by lot and the material for resale is either sold or purchased by mender based on fair market value within 45 days of receipt. (See Revenue Sharing) The revenue from the sale of equipment is received and an accounting of that sale is posted. A Settlement document is generated noting the revenue received and any process and recycling charges incurred which are credited against the resale revenue and a check for the balance or an invoice for the difference is sent to GTS Technology Solutions . Recycling Compliance Management Per R2 certification requirements, all downstream recyclers and refiners are audited to document their use of the material shipped to them from mender. (A copy of all downstream vendors is provided upon request, via the mender Audit Package) 55 Describe your payment terms and accepted payment methods. Payment 85% of the time, ▇▇▇▇▇▇ will owe payment to the Sourcewell member. If a Sourcewell member receives an invoice, terms are Net net 30. We accept Credit Card, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretionCheck, but most would accept cashor wire transfer, ACH. We will make payment by check or ACH, Check and P-Card. wire transfer * 54 56 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. NA * 55 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that We have our standard statement of work which will be published on attached. That is our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themonly document. * 56 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretionWe charge an additional 3% for any credit cards. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our typical revenue share is 60%. We are offering discounts off give Sourcewell and it's members an additional 5% making the product categoryrevenue share 65% for all Sourcewell members We charge the following fees for processing devices. The total purchase price will include a discount off the list with freightUS DOMESTIC SERVICES SCHEDULE ITEM Description Service Fee Audit Reporting Make, setupModel, surchargeSerial Number, and any other extra costs associated with the final sale on separate line itemsAsset Tags, Weights, Sustainability reporting. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% $4.95 Testing - Tier 1 Non Computing Devices $7.65 Testing - Tier 2 Computing Devices $9.95 Data Destruction (Wipe) NIST Wipe or Shred $5.25 Processing Charges – Global Program GLOBAL SERVICES SCHEDULE ITEM Description Service Fee Asset Management Make, Model, Serial Number, Asset Tags, Weights, Sustainability reporting. $5.80 Testing - Teir 1 Non Compute Devices - $11.30 Testing - Teir 2 Compute Devices $13.05 Data Destruction (Wipe) NIST Wipe or Shred $ 7.30 * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are We have discounted to Sourcewell 15-20% off list price ranging from 32our normal fee structure and added 5% to 37%. the revenue share back to the Sourcewell member * 59 61 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any their are discounts available for drive destruction based on quantity. 1-500 standard pricing 501-1000 $.75 discount per drive 1001-1500 $.75 additional discounts currentlydiscount per drive 1501-2500 $.75 additional discount per drive 2501-5000 $.50 additional discount per drive 5001+ $.25 additional discount per drive. Our local dealers are authorized at their discretion to provide additional discountsform will be attached. * 60 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. NA * 61 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional only additional cost may be for white glove service. That is, if your client requests that maybe associated we come and package the devices for shipping. That additional cost is quoted on a case by case basis. Transportation ▇▇▇▇▇▇ will pick up material promptly. Mender has an international network of logistics companies and other solutions providers we work with to provide global coverage. Logistics can be arranged according to the needs of each transaction facility through mender. Freight is prepaid (by mender) and deducted from settlements. Above “cutline” Items –Mender maintains “cutline” documentation in which the minimum equipment specifications are defined and kept up to date based on current market value and demand. Equipment that dealers meets the minimum “cutline” specification is fully audited and tested for whole unit resale or part harvesting. Items not qualified for resale - are properly recycled. Certain fees may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training apply. * 62 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both Transportation ▇▇▇▇▇▇ will pick up material promptly. Mender has an international network of logistics companies and other solutions providers we work with to provide global coverage. Logistics can be arranged according to the needs of each facility through mender. Freight is prepaid (by mender) and deducted from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplacesettlements. * 63 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping Transportation ▇▇▇▇▇▇ will pick up material promptly. Mender has an international network of logistics companies and delivery expenses calculation method will other solutions providers we work with to provide global coverage. Logistics can be used for offshore delivery as well as Alaska, Hawaii, arranged according to the needs of each facility through mender. Freight is prepaid (by mender) and Canadadeducted from settlements. * 64 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “Transportation ▇▇▇▇▇▇ will call.” This allows the customer to pick up material promptly. Mender has an international network of logistics companies and other solutions providers we work with to provide global coverage. Logistics can be arranged according to the equipment needs of each facility through mender. Freight is prepaid (by mender) and deducted from the manufacturing/distribution pointssettlements. This Data Security After testing, all data storage devices destined for resale are sanitized to NIST 800-88 Standards. Data security is of utmost importance to mender , and we will work with Sourcewell to make sure your data security standards are met. If necessary, hard drives and other data storage devices can lower the cost be destroyed (see Sections Certified Witnessed Destruction and Certified Destruction). A Certificate of the transaction. Destruction and Recycling is provided *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Yes, our warranties cover all products, parts parts, and laborlabor for manufacturer defects in materials and workmanship. This is defined Envirosight warrants up to twelve months from the in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. service date * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are No, our warranties do not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision impose usage restrictions or other limitations that adversely affect coverage. However, there are exceptions due to accident, vandalismmisuse, abuse, fire, flood, or other casualtycontigencies beyond the control of Envirosight. These contigencies include damage to warrantied items sustained in shipment, equipment that has had any of its idenfication, instructional, or operation beyond rated capacity sealing labels removed or specification. • Repairs arising from abuse or neglecttampered with, including but not limited to: operation without adequate coolant or lubricantsand/or equipment that has had its serial numbers altered, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-updefaced, or shutdown practicesremoved. Envirosight will not be responsible for any changes, incorrect fuel modifications, or contaminated fuelrepairs, oil either in cost or other fluidsconsequence, made by personnel not authorized by Envirosight. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement Envirosight will not be responsible for the loss of non-defective wear items expected or damage to be replaced during equipment while in the warranty period, including but not limited to light bulbs, spark plugs, brake possession of any authorized or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsunauthorized service agency. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse Envirosight will cover the expense of technicians' travel time and mileage to perform warranty repairs on some Heavy Construction productsa case-by-case basis as needed through its vast North American distribution network. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide No, Envirosight has certified technicians for repair and the network covers the entire of to perform warranty repairs throughout North America. Many of Envirosight's sales dealers have service centers dedicated to the Envirosight product line. Two such dedicated repair centers in Cleveland and Indianapolis are pictured in our attachments. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Yes, we will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty service for items made by other manufacturersmanufacturers that are a part of our proposal. Coverage detail is provide in We do have some products pertaining to our truck builds that we do pass on to the Warranty original manufacturers (vehicle chassis, truck chasssis, trailer chasis, AC units, Generators, MEPS Units, and Limitation of Liability agreement form which the customer signs at the time of deliveryInverters). * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver New and unused items can be returned within 60 days with a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed10% restocking fee. * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageEnvirosight offers maintenance plans and extended warranties to help customers keep cost of ownership predictable long-term. Due to the variety of systems and options available from Envirosight, such agreements will be priced accordingly and it includes planned maintenance for 3 years & SiteWatch subscriptionspresented to the member in the quoting process. * 53 52 Describe your payment terms and accepted payment methods. Payment Envirosight's payment terms are Net 30. We accept payment by wire, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretioncredit card, but most would accept cash, ACH, Check and P-Card. and/or check.C314 * 54 53 Describe any leasing or financing options available for use by educational or governmental entities. Financing Although Envirosight does not have any leasing or financing options and leasing solutions are available from CNH Industrial Capital America LLC. available, Envirosight can help connect Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. with third party financing if so desired.C316 * 55 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer Envirosight's standard transaction documents include order forms, terms and conditions, and a matrix that service level agreement concerning product warranties. Samples of such documents are attached. The Envirosight order form is required to process all inbound orders. On this order form, the end user's information as well as the order procurement details are listed. Once completed, the order will be published on our Dealer Portal and/or sent processed and will be designated as a Sourcewell sale when applicable. Envirosight's terms and conditions outline the expiration period, payment terms, FOB, and currency which pertain to our dealers notifying them sales quotes. Envirosight's warranty policy provides additional details regarding the length of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themwarranty as well as any exceptions that do not apply. * 56 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at Envirosight does not accept the local dealer's discretionP-card procurement and payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts Envirosight will provide Sourcewell members a 5% Discount off the product categorylist price. The total purchase price will include a discount off attached pricelist includes both the list with freight, setup, surcharge, and any other extra costs associated with discounted pricing as well as the final sale on separate line itemsSKU number for each item. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 325% to 37%. Discount Off List Price * 59 58 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer Envirosight has a large/national accounts program where purchases of 5 or more of any additional discounts currentlyproduct can receive a 3% discount. Our local dealers are authorized at their discretion We would gladly extend this volume discount to provide additional discountsSourcewell members/customers as well. * 60 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be Envirosight can supply specific non-standard “open market.sourced” CNH Industrial will provide a quote for each requestitems to our truck builds. Dealers may provide additional discounts at their discretion Depending on the unit in questioncost and our ability to get a resale discount on “nonstandard options”, we would supply such items at cost or add at the most 10% to cover the resources used to acquire these items for the member. * 61 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. All equipment sales are FOB Randolph, NJ with the exception of Truck Builds which would be FOB from the Envirosight Truck Build Facility in Evans City, PA. Additional cost that maybe associated with each transaction that dealers may include: -Setcharges related to pre-delivery inspection, installation, set up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training , or mandatory training will be determined on a case by case basis by our sales dealers. Any additional charges will be conveyed to the member during the quoting process prior to the issuance of a purchase order. * 62 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightFreight & shipping charges are separate and based upon the lowest standard rate at time of physical shipment from our NJ distribution center or our truck build center, both from manufacturing facilitiesdepending on the equipment package being purchased. Additionally, distribution points, or transfers from other dealers' inventory there are varying freight import surcharges that will be added as addressed during the quoting process prior to the issuance of a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplacepurchase order. * 63 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and We do not exploit higher shipping rates, delivery expenses calculation method packages or disadvantages to customers purchasing outside of the contiguous United States. Standard lowest rate of freight shipping will be used employed for offshore delivery as well as Alaska, Hawaii, all North and CanadaSouth American customers. * 64 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer At most locations, in person delivery of equipment and hands-on training by an authorized Envirosight specialist is our preferred standard for delivery. Sourcewell members will benefit from this process. Many of our competitors simply ship the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionend-user direct. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 48 Do your warranties cover all products, parts, and labor? New Holland Construction Our comprehensive warranty coverage extends across the spectrum of our diverse product lines. As part of this submission, we have included specific warranty statements corresponding to each of our product lines. These documents outline the duration of the warranty coverage and Case Construction covers all offer detailed insights into the extent of coverage provided, encompassing products, parts parts, and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in labor included within the Dealer Operating guidewarranty terms. * 47 49 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deteriorationOur provided warranty statements comprehensively outline the specifics of our warranty coverage, failure to maintain the equipmentincluding any noted exclusions, negligence, alteration, improper use of the equipment, collision or other accident, vandalismrestrictions, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to limitations that may affect the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandscoverage. * 48 50 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsTypically, our preferred method for warranty service is to have the equipment returned to our designated service centers for repairs, where most of our equipment can be effectively serviced. However, there are instances where certain equipment is permanently installed at an end-user's location, making it impossible to return for service. In situations where the equipment is fixed and located at the end-user's premises, necessitating a technician's travel to perform warranty repairs, the expenses related to the technician's travel time and mileage may be covered under the warranty repair situation. * 49 51 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians Draeger ensures nationwide coverage for repair and the network covers warranty repairs throughout the entire United States. However, it's important to note that Canada is not included in our current proposal. Our network of North Americacertified technicians across the United States is equipped to perform warranty repairs and offer comprehensive maintenance, including calibrations and relevant testing and repairs. In instances where warranty repairs are required, the product repairs are primarily returned to either the Draeger office located in Houston, TX or Telford, PA. Our service centers, alongside our certified technicians, are committed to ensuring Sourcewell Members receive prompt and effective warranty service, maintaining the quality and integrity of our products throughout the warranty period. * 50 52 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturersDraeger does not provide warranties for any third-party products included as part of our proposal. Certain items Any warranties associated with third-party products, if available, are covered solely by some OEMthe original manufacturer's such as engines manufactured by Deutzwarranty. Draeger agrees to facilitate the passage of the original manufacturer's warranty to the customer, Kubotawhere applicable, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which ensuring that the customer signs at receives the time benefit of deliverythe warranty provided by the original equipment manufacturer. * 51 53 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeAt ▇▇▇▇▇▇▇, but Inc., our wide-ranging product line does not have a universal exchange and return program covering all our offerings. Our approach to addressing product issues is determined through an assessment conducted by ▇▇▇▇▇▇▇'▇ experts. Upon evaluation, we make an informed determination whether repair or exchange is the appropriate resolution for the issue identified. In most cases, our certified technicians are not limited to: - Deliver equipped to effectively repair the product. However, if the situation necessitates a unit that return and replacement instead of repair, the decision is free made by Draeger staff based on the evaluation outcome and the nature of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedissue. * 52 54 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program Draeger, Inc. provides various levels and variations of service contracts tailored to meet the diverse needs of our customers. Attached within our submission are documents outlining a range of service contract options available for Heavy Construction equipment; where a customer receives Extended Warranty our end-user customers. These service contract documents detail the specific levels of service, coverage, and it includes planned maintenance terms offered for 3 years & SiteWatch subscriptionsthe items included in our proposal. Moreover, certain products may qualify for customized service contracts designed to address unique customer requirements and specialized product use cases. We encourage a review of the attached service contract documents to explore the available options and potential customization opportunities to best suit the specific needs of our valued customers. * 53 55 Describe your payment terms and accepted payment methods. Payment ▇▇▇▇▇▇▇, Inc.'s payment terms are Net 30, after receipt of invoiceNET 30 Days. Acceptable We accept various payment methods would be at the local dealer's discretionincluding credit cards, but most would accept cash, ACH, Check checks and P-Cardwire transfer. * 54 56 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and ▇▇▇▇▇▇▇, Inc. does not currently offer any leasing solutions are available from CNH Industrial Capital America LLCor financing options. However, if the Sourcewell members member is working with one of our select authorized distributors, they should contact ask the local CNH brand construction equipment dealer applicable authorized distributor to see what options are availableconfirm their potential ability to offer any leasing or financing options. * 55 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix A copy of ▇▇▇▇▇▇▇, Inc.'s Standard Terms and Conditions have been included for reference as part of this submittal. Also as previously mentioned, we have included various product group warranty statements and documents that will be published on our Dealer Portal and/or sent to our dealers notifying them detail various levels of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themoffered service agreements. * 56 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at Draeger, Inc. does not accept the local dealer's discretionP-card procurement and payment process. However, if the Sourcewell member is working with one of our select authorized distributors, they should ask the applicable authorized distributor to confirm their potential ability to accept the P- card procurement process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Draeger, Inc. has provided our 2024 published price list for use under any resulting Sourcewell contract that includes the requested products under this RFP and related equipment, test accessories and applicable spare parts. A copy of this price list has been attached and included as part of our submittal. We are offering discounts off the product category. The total purchase price will include pricing in which a firm fixed percentage discount off the published list with freight, setup, surcharge, and any other extra costs associated with pricing has been established. Draeger will require the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify opportunity for price escalations throughout the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element term of the total cost contract. This price adjustment will result in the submittal of acquisition our new published price list that is NOT included in the pricing submitted with your responseeffect at that particular time. This includes all additional charges associated with submittal likely will not only include a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOBprice adjustment, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms new products of relevance maybe added or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will outdated/obsolete products might be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment removed from the manufacturing/distribution points. This can lower the cost of the transactionprice list. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all products, parts and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guideMansfield offers industry standard warranties. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Mansfield fuel and Case Construction have items services are warranted, but fuel can become tainted if it sits for too long (for various reasons) or a customer's tank is not properly maintained. Mansfield warrants the fuel will meet specifications upon delivery, but not that are not covered such as: • Repairs arising from storage deterioration, failure to it will maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsrequired specifications in perpetuity. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. * 50 47 Will you cover warranty service for items made products produced by other manufacturers others that are part of your proposal, or are these warranties warranty issues typically passed on to the original equipment manufacturerproducer? We Mansfield warrants the fuel will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutzmeet specifications, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in regardless of the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryproducer. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 48 Describe any service contract options for the items included in your proposal. We do provide Mansfield may contract our services under ProCare Program with local commons carriers to deliver fuel products and local vendors to perform equipment services. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 49 Describe any performance standards or guarantees that apply to your services Mansfield will deliver fuel products that meet federal, state, and local industry standards. Mansfield fuel products meet all ASTM industry and commercial pipeline standards for Heavy Construction equipment; where fuel quality. * 50 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) ▇▇▇▇▇▇▇▇▇ believes that regular communication, transparency, and performance measurement ▇▇▇▇▇▇ any relationship. Two-way communication allows all parties to be engaged and involved in the decision-making process throughout the contract term. Communication is perhaps the single most vital aspect to developing a successful partnership that eventually enables Mansfield customers to achieve their strategic priorities and avoid critical problems. Accordingly, ▇▇▇▇▇▇▇▇▇ has developed a quality control and assurance plan consisting of several metrics: - Invoice Accuracy and Timeliness: Mansfield tracks every invoice for accuracy to ensure the customer receives Extended Warranty coveragean exact invoice. FuelNet automatically tracks invoice accuracy and timeliness by customer so that Mansfield self-reports its performance in this category. Example metrics tracked are: days to invoice, invoice credit/rebill %, specific reason code for invoice errors, etc. - Delivery/Operations Metrics: Track every delivery for timeliness to ensure no late deliveries, track loads rolled from one day to the next, customer runouts, inventory managed sites <10% inventory levels, etc. - Carrier Scorecard: Mansfield tracks carriers for delivery window compliance, spills, cross drops, and it includes planned maintenance for 3 years & SiteWatch subscriptionsCompliance/Safety/Accountability reviews. * 53 51 Describe your payment terms and accepted payment methods. Payment Standard payment terms are Net 30, after receipt 30 days from the date of invoiceinvoice though Mansfield can accommodate other payment terms at the request of the customer. Additional savings or charges may apply. Acceptable payment methods would are as follows: 1. ACH Payment 2. Wire Payment 3. Electronic Funds Transfer (EFT) Authorization Agreement 4. Check 5. Credit Card (Processing Fee will be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. Assessed) * 54 52 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLCfor all Mansfield customers and are handled on a case-by-case basis to determine what will work best for all parties involved. ▇▇▇▇▇▇▇▇▇ will partner with Sourcewell members should contact participating entities to understand their needs and will present the local CNH brand construction equipment dealer to see what best path forward. All financing options are availablecontigent upon a credit approval process. In addition to offering financing opportunities, ▇▇▇▇▇▇▇▇▇'▇ Consigned Fuel Program may be an appealing option for entities looking to free-up cashflow, obtain transaction-level reporting, and provide automatic accruals and cost distribution where necessary. The Consigned Fuel Program is tailored for savings goals and entity- specific requirements. ▇▇▇▇▇▇▇▇▇ will help entities design a best- practice program, providing significant bulk fuel savings and accountability enterprise-wide. How the Mansfield Consigned Fuel Program Works: Mansfield owns the fuel inventory in a customer's fuel tanks and only bills the customer once it's pumped into the vehicle. With remote access to card readers and tank gauges, Mansfield inventory specialists track fuel levels to maintain adequate supply and tank compliance. Mansfield bills entities separately as they pump fuel into the vehicle, automatically delivering transaction details to support invoices. Agencies may allow other entities to use their tank or restrict access to just company-owned equipment, Mansfield can accommodate single or multi-agency billing on behalf of the customer. The program is streamlined, automated, and concise to help companies account for usage across multiple entities. * 55 53 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent The Mansfield Team provides partners with two important standard transaction documents. The first is the Site Survey Form, which is provided to our dealers notifying them of the contract period, products awardedcustomers to understand as much about their physical fueling sites as possible. ▇▇▇▇▇▇▇▇▇ wants to provide all customers with safe service, and discounts off list price so they can quote a big part of that process is understanding the equipment and layout of each location. This form enables participating entities to membersidentify site contacts, equipment on location, preferred delivery times, etc. The sample matrix will be uploaded for your reference. We provide the dealers In addition, ▇▇▇▇▇▇▇▇▇ also provides customers with a matrix which Mansfield Order Form. While not required, this detailed form can be completed by site personnel when they'd like to schedule deliveries. Mansfield has the capabilities and the experience to remotely monitor fuel tanks and inventory manage locations with ease, however, if customers choose to have a more hands-on approach, the Mansfield Order Form provides the Sourcewell member them with the product, discount off list and pricing available everything they need to themrequest their fuel. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information Please reference both forms attached in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term Documents section of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP our response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 1 contract
Sources: Fuel Delivery Contract
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Yes, all of our products, parts parts, and labor. This is defined in our Warranty labor from manufacturing and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guidematerial defects. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deteriorationNo. However, failure to maintain the equipment, negligence, alteration, improper use evident abuse of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationproducts is cause for affecting coverage. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements Please note Line item 49 below for both brandsengines/ motors. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New We have a wide geographical range of coverage. However, in the unlikely event we do not service an area, or if the service event occurs while the area designated service group is on other calls, Holland Construction Pump will find and Case Construction dealer network assign a qualified service group to provide technicians for repair proper, prompt, & professional service and attention to the network covers the entire of North AmericaParticipating Entity. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturersALL pump-related service items. Certain items are covered by some OEM's such As is with the industry norm, all engine and motor warranties will be advanced WITH THE ASSISTANCE OF HOLLAND PUMP to the manufacturer to be promptly addressed, as engines manufactured by Deutzthe Participating Entities' advocate. The engine manufacturers generally offer an industry accepted two-year warranty or 1,800 hours, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliverywhichever comes first. * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver Exchanges will be made on a unit that is free case-by-case basis. All returns must have a Returned Goods Authorization number (RGA#) issued from Holland Pump for acceptance of defects in material possible warranty items and workmanship - Reimburse general product returns for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedtracking purposes. * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageoffer preventative maintenance (PM) programs to field service Holland Pump equipment every 250-hours or as requested by the Participating Entity. This includes oil change, other fluid and mechanical checks, and it includes planned maintenance for 3 years & SiteWatch subscriptionsvacuum/ pump priming checks. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services We are providing Sourcewell with a value-added Two-Year Limited Warranty against manufacturing and material defects. Our standard is a One-Year Limited Warranty. * 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) We are offering preventive maintenance (PM) to service pumps in our network where applicable. For a nominal charge, routine service is provided every 250-hours of operation. This includes oil changes and other serviceable items to keep the Participant up-and-running. 100% satisfaction guaranteed or the PM charge is returned. * 54 Describe your payment terms and accepted payment methods. Payment ? Our terms are Net 3030 days. Accepted payment is by check, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretionbank card (3% fee), but most would accept cash, ACH, Check and P-Cardor similar electronic fund transfers. * 54 55 Describe any leasing or financing options available for use by educational or governmental entities. Financing options We utilize New Line leasing Corporation to assist in funding new, used, and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are availableof equipment. * 55 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer We have a matrix that will be published on signature & PO section at the bottom of our Dealer Portal and/or sent quotes to our dealers notifying them of approve the contract period, products awarded, offer. This form is utilized for sales and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themservice. * 56 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretionYes. There is a 3% fee associated with utilizing this payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off a product category (across the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related servicesboard) discount, which may be referred is very favorable to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionParticipating Entities. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? The repair or replacement of defective parts other than Major Component Parts will be made without charge for parts or labor when made at a Battle Motors authorized Warranty Repair Station. Before any claim for the cost of replacement parts installed elsewhere than at an authorized Warranty Repair Station may be made under this warranty, prior notification of the need for the repairs must be given to the Manufacturer's Service Department in New Holland Construction Philadelphia, Ohio, and Case Construction covers all productsprior approval given by said Service Department. The repair or replacement of Major Component Parts will be made in accordance with the Major Component Warranty Schedule herein. The term "Major Component Parts," as used above, parts means clutches, (except facings), steering gears, radiators, frame rails and laborcross members. This is defined in our The Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined shall not apply to any carrier which has been subjected to misuse, negligence, accident, or which shall have been altered or repaired outside the factory, without prior Factory Service Department approval, which alteration or repair in the Dealer Operating guideManufacturer's judgment, affected the carrier's stability or reliability. Nor does it apply to normal maintenance services (such as engine tune-up, fuel system cleaning, adjustments, wheel alignment and balancing, brake and clutch adjustments) or the replacement of service items (filter elements, fluids or lubricants, and friction facings) made in connection with such maintenance services. The Manufacturer makes no warranty whatever with respect to engines, transmissions, axles, tires, starting devices, alternators, batteries, power take-offs, hoists, mixers, bodies, winches or other such trade accessories by other manufacturers, and passes on to the purchaser any and all separate warranties made by the respective manufacturers thereof. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deteriorationOur basic warranty coverage is one year, failure to maintain the equipment12,000 miles or 2,000, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessorieswhichever comes first. For other items please see the Warranty and Limitation of Liability agreements for both brandsthose customers interested we do provide an optional one-year, unlimited mileage/unlimited hours warranty. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsNo, they do not. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. N/A * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made Battle Motors makes no warranty whatsoever with respect to engines, transmissions, axles, tires, starting devices, alternators, batteries, power take- offs, hoists, mixers, bodies, winches or other such trade accessories by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items and passes on to the purchaser any and all separate warranties made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryrespective manufacturers thereof. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeAll trade-ins or exchanges are subject to dealer authorization. Our dealers will determine how much a trade-in or exchange is worth on a case by case basis. All order cancellations must be in writing and are subject to liquidation charges equal to the actual costs incurred by the Crane Carrier Company at time of cancellation. Liquidation damages will be invoiced within ten (10) days after receipt of dealers written cancellation notice. Any Chassis or Body order cancellation is strictly subject to factory approval, but are and will not limited to: - Deliver be considered within sixty (60) days of a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedscheduled delivery. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionswill tailor our service contracts appropriately to meet the expectations of Sourcewell members. * 53 Describe your payment terms and accepted payment methods. Payment terms Battle Motors will invoice units once they ship. Currently, all invoices are Net 30, after receipt of invoice. Acceptable due for payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Cardupon receipt. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Dealers signed up with Mitsubishi Capital/Battle Motors Capital America LLChave flooring lines that allow financing. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, Extraordinary terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Formnegotiated for large customers or National Accounts customers. 57 Describe your pricing model (e.g., lineBattle Motors will facilitate leasing through a third-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionparty leasing dealer. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? New Holland Construction Imperial stands behind all products sold. Imperial warrants products against defects in materials and Case Construction covers all workmanship under normal use for a period of one (1) year after the date of purchase, unless otherwise stated. Imperial's Limited Warranty terms do not apply to sourced products or custom products, parts and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Imperial imposes no unique restrictions. Imperial warrants products against defects in materials and Case Construction have items that are not covered such as: • Repairs arising from storage deteriorationworkmanship under normal use for a period of one (1) year after the date of purchase, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsunless otherwise stated. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsImperial's product offering rarely requires a technician for repair.Provided that Imperial accepts the product for return during the limited warranty period, Imperial may, at its option: (i) repair; (ii) replace; or (iii) refund the amount paid by the Participating Entity. Imperial's repair, replacement, or refund of amounts paid by Participating Entity for the product, shall be Participating Entity's sole and exclusive remedy. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians No, there are no geographic regions of the United States that Imperial is unable to perform warranty repairs for repair and product, if needed. Participating Entity should call (▇▇▇) ▇▇▇-▇▇▇▇ for a product warranty claim. Imperial will decide, in its sole discretion, to replace, repair, or refund the network covers the entire of North Americaproduct. * 50 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etcImperial does stand behind our products sold however Imperial is not a manufacturer of product. We do not cover warranty are a distributor. Participating Entities should call (▇▇▇) ▇▇▇-▇▇▇▇ for items made by other manufacturers. Coverage detail is provide in the Warranty support and Limitation of Liability agreement form which the customer signs at the time of deliveryinformation on a specific manufacturer's warranty. * 51 47 What are your proposed exchange and return programs and policies? CNH IndustrialTo return a product during the Limited Warranty Period, Participating Entity must call ▇▇▇-▇▇▇-▇▇▇▇ for a return authorization number. Each return authorization number is valid for thirty (30) days. There is no restocking fee, except as otherwise noted below, if products are returned within the Limited Warranty Period in saleable condition, with manufacturer's responsibilities includeoriginal packaging unblemished and all accessories, but manuals and warranties included. Please include a copy of the packing list or invoice with a reason for the return. Late returns and incomplete returns will incur a 15%, or higher, restocking fee. Imperial reserves the right not to accept returns received after the expiration of the Limited Warranty Period. Further details on Imperial's standard warranty are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedfound at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. * 52 48 Describe any service contract options for the items included in your proposal. Not applicable. Imperial does not provide services where warranty applies. We do provide services under ProCare Program offer field service to set up or maintain the program at the customer shop. If for Heavy Construction equipment; where some reason this service is not performed to proper expectation a customer receives Extended Warranty coverage, and it includes planned maintenance return visit will remedy. Our field service program is no charge for 3 years & SiteWatch subscriptionsour customers. * 53 Describe 49 What are your payment terms and accepted (e.g., net 10, net 30)? Imperial's payment methods. Payment terms are ½% 10 days, Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. 30 * 54 50 Describe any leasing or financing options available for use by educational or governmental entities. Financing options Not applicable * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and leasing solutions whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Imperial offers many ways to receive an order. Online website, mobile application, system integration (i.e. EDI, Ariba, Coupa, etc), email, phone or fax. In each case the process follows the same flow to reduce the acquisition cost of small maintenance parts. Here is an example of a mobile app order. It all starts at the shop level where our field service team has organized and labeled each storage bin with a Scan Tel bar code identifying the part. Typically we have 1500 SKUs labeled on average in a shop. These are available from CNH Industrial Capital America LLCsort per customer direction with "A" and "B" movers color coded to be visual in order process. Sourcewell members should contact Simply scan the local CNH brand construction equipment dealer bar codes that need ordering and set your quantity in the app. Question you may have will be answered by a Dedicated Account Advisor assigned to see what options your account. Once the order is submit it may need approval, if that is the case an electronic notification is sent to the approver before Imperial processes that order. All orders received by 3pm CST are availableprocessed and shipped same day. Imperial capture each sale and offers hundreds of purchase reports to track and review spend. These reports can be autogenerated monthly or sent on demand. These reports offer granular detail to help Imperial reduce inventory, standardize purchasing, and reduce cost across multiple customer locations. We also offer GL Coding for invoicing. Typically within 2 days we the completed order process life cycle... order, authorize, confirm, ship, receive/reconcile, stock, pay and maintain. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretionImperial will transact P-card for Federal government Participating Entities. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We Imperial Supplies operates a specific price book for each customer. These price books are customized to each market based on volume and usage from hundreds of market analysis in the field to provide the most competitive offer. Imperial does not contract with our suppliers, instead we value the ability to be nimble and move our volume to different suppliers based on market conditions, COGS. This helps us bring the lowest market cost to our customers for our core product in our 5 DCs. Our Sourcewell offer has 390 featured line items in the attachment "Exhibit A". These are the "A" movers for the auto, truck, and bus markets in our offering and we've applied aggressive pricing inline with the scale and leverage of Sourcewell. All of our product offering is open in our Sourcewell members. For products that are drop shipped to our customers through the Grainger DC network we us Grainger's web price as our offer. Additionally we apply 21 category discounts off the product categoryof Contract Reference Pricing to further drive value to Sourcewell members. The total purchase price will include This offering and pricing is seamless once logged into our website experience. We can provide Sourcewell with login credentials to view all pricing, all we need is an email address and ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ can set up that account for you. Online we have over 350,000 SKUs listed and organized by 3,000+ web sub categories. If there is a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents Grainger item a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition customer needs that is NOT included in not yet on our website our Dedicated Account Advisor can take that order (same day) and within one hour the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs part number is assigned and their relationship added to the Proposerorder (again same day). Additional cost Within 24 hours that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping "new" item is an additional cost added to our website offering online for viewing. On a whole Sourcewell has by far the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available most aggressive pricing program structure for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionall our Government Markets. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction Our warranty covers all productsthe range of our various product lines. We have attached to this submittal, parts and labor. This is defined in warranty statements that are specific to our Warranty and Limitation of Liability agreements for both brands. For Case Construction product lines, as well as, a warranty that this is defined in the Dealer Operating guidededicated to our self-contained breathing apparatus. * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items Please see our provided warranty statements that are not covered such as: • Repairs arising from storage deteriorationdefines our warranty in detail including any noted exclusions, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsrestrictions and/or limitations. * 48 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsThe overwhelming majority of our equipment can be returned to our service centers for repairs and that is the preferred method in which to receive warranty service. There are however instances whereby equipment maybe of a fixed nature and physically installed at a end-user's location and in that circumstance a technicians' travel expenses would be covered under a warranty repair situation. * 49 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network Draeger has the ability to provide technicians for repair and the network covers a certified technician to perform warranty repairs throughout the entire United States. Canada is not included as part of North Americaour proposal. ▇▇▇▇▇▇▇, Inc. has 20+ certified technicians to service warranty repairs and provide general maintenance, calibrations and other applicable testing. Some of our authorized distribution partners have also been approved as Dräger Service Centers and thus these centers can also carry out the same service related functions. The product is primarily returned to either the Draeger office located in Houston, TX, Telford, PA or one of the distributor authorized service centers. There is also the ability for a certified service technician to visit the customer site to perform the required repair/maintenance work. * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover Draeger makes no warranty for items made by other manufacturersany third party products. Coverage detail The sole warranty for any third party products, if any, is provide in the Warranty and Limitation of Liability agreement form original manufacturer's warranty, which Draeger agrees to pass on to the customer signs at the time of deliverycustomer, as applicable. * 51 48 What are your proposed exchange and return programs and policies? CNH IndustrialWith ▇▇▇▇▇▇▇, Inc.'s responsibilities includeextensive product line, but there are not limited to: - Deliver exchange and return programs and policies that cover the entire scope of our product offerings. Based upon ▇▇▇▇▇▇▇'▇ evaluation of the product, it is our sole determination as to whether repair or exchange would be used to resolve a unit product issue. In most instances, a product can be repaired by a certified technician. If the product must be returned and replaced in lieu of a repair, Draeger staff will make that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedultimate decision. * 52 49 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage▇▇▇▇▇▇▇, and it includes planned maintenance for 3 years & SiteWatch subscriptionsInc. does offer different levels or variations of service contracts. Please see the attached service contract documents that briefly describes the different service contract options that are available to our end-user customers. * 53 Describe 50 What are your payment terms and accepted (e.g., net 10, net 30)? ▇▇▇▇▇▇▇'▇ payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-CardNET 30 days. * 54 Describe any 51 Do you provide leasing or financing options, especially those options available for use by educational or that schools and governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose entities may need to use in connection with an awarded contract (order forms, terms to make certain acquisitions? Draeger does offer some 3rd party leasing options and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in these can be structured based upon need and mutual agree between the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themparties. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 52 Describe your pricing model (e.g., lineformal trade-item discounts in program or product-category discounts). Provide detailed pricing data (including standard policy for the products or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item equipment offered in your proposal, if any. Upload your pricing trade-in program materials (if applicable) in the document upload section of your response. We are offering discounts off Draeger and our authorized distributors do have the product categoryability to offer trade-ins for select projects; however these would be reviewed on a case by case basis. The total purchase price will include end-user customer could express their request to provide a discount off trade-in and if applicable, the list with freight, setup, surcharge, and any other extra costs associated with trade-in could be incorporated into the final sale on separate line itemscustomer's quotation. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the pricing discount represented by the pricing proposal in this responseContract template. For example, if the pricing indicate whether your dealer network is included in your response represents a percentage discount from MSRP and whether each dealer (or list, state some other entity) will process the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such requestSourcewell Members' purchase orders. The proposed pricing authorized Draeger distributor that works the project will accept and process the purchase order from the Sourcewell member. Therefore, our authorized distributors that receive purchase orders under this contract vehicle shall also be responsible for sourced equipment or services will issuing the quarterly sales reports for orders accepted and processed by their organization and they shall also be “open market.” CNH Industrial will provide a quote responsible for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element payment of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges administrative fee associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionparticular orders through this contract. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Yes. KOBELCO has comprehensive warranty to cover all products, parts and labor. This is defined in our Warranty and Limitation A copy of Liability agreements for both brands. For Case Construction this is defined the warranty certificates are included in the Dealer Operating guideupload section. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction KOBELCO does not impose usage restrictions or limitations on warranty when the machine is operated and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain used in the equipment, negligence, alteration, improper use matter for which it was designed. A copy of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to warranty certificates are included in the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsupload section. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse KOBELCO warranty Coverage is the cost of replacement parts, the labor to install and for mileage, but not travel time separately. Reasonable labor times are reimbursed for repairs on some Heavy Construction productswarrantable defects under standard warranty. Labor will be adjusted to the published Standard Repair Times (SRT) unless excessive labor is justified and supported by the claim's description. Labor expenses for time spent traveling to/from a repair site (i.e. “field repairs”) is not a compensatable expense through KCMU warranty. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction KOBELCO currently has no geographical restrictions. However, support is limited to Dealer parts and Case Construction dealer network provide technicians for repair and technician availability depending on the network covers the entire of North Americageographical location. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover KOBELCO provides a limited warranty for items made all parts manufactured or installed by other manufacturersKOBELCO as the original equipment manufacturer. Coverage detail is provide in Refer to the Warranty and Limitation attached standard warranty certificate for terms of Liability agreement form which the customer signs at standard warranty coverage. Other manufacturer products and/or attachments included with the time sale of deliveryKOBELCO product are passed on the the original equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeUnder standard warranty and within the warranty period, but and subject to the limitations set forth in section 3 and 4 on the KOBELCO warranty certificate form 1122 , KCMU will repair or replace at its discretion any part or parts of the warranted machine which are not limited to: - Deliver a unit that is free of defects found by KCMU to be defective in material and/or workmanship. All warranty parts shall be kept by our independent dealer and workmanship - Reimburse available for costs return/inspection for repairs that are the result a period of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations ninety (90) days following date of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. claim * 52 Describe any service contract options for the items included in your proposal. KOBELCO offers optional extended warranty at various terms. KOBELCO administrates an extended warranty program completely in-house through the Warranty Department. The KOBELCO Premium Protection Plan (KPPP) is available on all genuine KOBELCO hydraulic excavators sold to our North American Dealer network and their customers. We do provide services under ProCare Program offer 2 types of coverage terms, extended base (full) machine and Powertrain + Hydraulic (PT+HYD) coverage. With any KPPP purchased on full size machines (SK75 and larger), KOMEXS telematics is also included for Heavy Construction equipment; where the length of the extended term. Pricing is available from a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionsKOBELCO dealer. * 53 Describe your payment terms and accepted payment methods. Payment terms are KOBELCO excavators will be sold and invoiced through our independent dealer network. Therefore, payment terms, typically Net 30, 30 after receipt of invoice. Acceptable payment methods would , will be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Cardset by these dealers. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing KOBELCO offers both leasing and finance options and leasing solutions are available from CNH Industrial Capital America LLCthrough KOBELCO Financial Services. Sourcewell members should contact the local CNH brand construction equipment KOBELCO dealer to see what options are availablediscuss available options. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that Our dealer network will be published on our Dealer Portal and/or sent handling the sales to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to Sourcewell members. The sample matrix They will be uploaded for your referencequoting, delivering and collecting payment. We To re-assure that all reporting is done accurately and in a timely fashion, KOBELCO will provide the dealers selling dealer with a matrix which provides an unique authorization number for each quote. After the dealer has quoted the Sourcewell member with and the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFPsale consummated, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all dealer will be required to report back details of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related servicestransaction, which may be referred to as “open market” items or “nonstandard options”include date of sale, Sourcewell member name and ID#, model, serial number, deliver date and sale amount. For exampleAt this time, you may supply such items “at cost” or “at cost plus KOBELCO will record this on a percentage,” or you may supply a quote tracking document for each such requestquarterly reporting and fee submission. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element An example copy of the total cost of acquisition that is NOT these documents are included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionupload section. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Vehicle Limited Warranty: Providing powerful, confidence building warranty protection for every vehicle, DTNA backs every new Freightliner and Case Construction Western Star with a new vehicle limited warranty covering defects in materials and/or workmanship. Repairing any defects, free of charge and within the warranty period, DTNA delivers exceptional customer service. Truck Parts Limited Warranty: With limited warranty protection on aftermarket truck parts sold through authorized dealers, DTNA covers all productsdefective materials and/or workmanship for one year. Detroit Powertrain Warranty: Detroit engine, transmission, and axle owners enjoy comprehensive warranty coverage, including a fast, hassle-free process and expedited parts and laborservice for critical downtime situations. This is defined in our Warranty Base warranty coverage details for each model and Limitation of Liability agreements for both brands. For Case Construction this is defined Detroit components can be found in the Dealer Operating guideattached Warranty upload section. Please refer to the following documents for additional information: • Folder: “DTNA – Warranty Information” • Attachments: • Freightliner 01 - Level Coverage • Freightliner 02 - Level II Coverage • Freightliner 03 - Level III Coverage • Freightliner 04 - Medium Truck Coverage • Freightliner 05 - SD Vocational Coverage • Freightliner 06 - eCascadia Coverage • Freightliner 07 - eM2 Coverage • Western Star 01 - On-Highway Coverage • Western Star 02 - Vocational Coverage • Western Star 03 - Severe Service Coverage • Western Star 04 - Off-Road Coverage • Vocational Trucks - Detroit Powertrain Coverage • On-Highway Trucks - Detroit Powertrain Coverage • “DTNA – Warranty Information Links” • Hyperlinks: 1. Warranty - Freightliner Trucks 2. Warranty - Western Star Trucks 3. Warranty - Detroit * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Warranty coverages vary, based upon a product's specific coverage limitations. DTNA warrants that each new vehicle will be free from defects in material and Case Construction have items workmanship that are not covered such as: • Repairs arising from storage deterioration, failure to maintain occur under normal use within the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the applicable warranty period, including but subject to certain limitations and exclusions as specified in the warranty documents included in our submission to Sourcewell. Coverage includes all components and parts unless specifically covered by other warranties or otherwise excluded by those documents. DTNA warranty coverages do not limited apply to light bulbs, spark plugs, brake equipment added after chassis manufacturing since those items are outside of our knowledge or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessoriescontrol due to the custom nature of the final product in question. For other Specific details of any coverage pertaining to those items please see will need to be confirmed with the Warranty and Limitation of Liability agreements for both brandsselling dealer by the Sourcewell member. DTNA warranty on any product used inconsistent with its specified vocation/application will be downgraded to the warranty that is consistent with product use. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse Due to the complexity of the vehicles sold under this agreement, the majority of the service to be performed on the equipment will be best undertaken in an authorized DTNA service facility to ensure the highest possible service standards. In some Heavy Construction productscases, specific dealerships may offer on-site repair options to Sourcewell members. These offerings will vary by the size of the market in question and will be constrained in scope by the limitations of a dealer provided mobile solution. As such, Sourcewell Members should consult the DTNA dealership listings provided in this response to identify the specific services offered by their local DTNA dealership and the specific financial provisions of those services offered. Incremental warranties may be purchased by Sourcewell Members to cover this situation at additional expense. Details of extended warranty coverage and pricing should be negotiated with the selling dealer representative at time of purchase. Freightliner and Western Star customers that have purchased Roadside Assistance or Road Call coverage will have access to authorized service locations with a well-equipped service truck and an emergency roadside repair (or a partial repair that would enable driving the unit to the authorized service location). Reasonable travel distance and time may be reimbursed. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction DTNA has over 700 service locations strategically located across the United States & Canada, with over 10,000 certified technicians available to perform warranty repairs. With this extensive presence, we do not believe there is a gap in service coverage. DTNA also has an available Roadside Assistance Program, and Case Construction Freightliner ExpressPoint to provide convenient access to local repairs. Roadside Assistance Program DTNA Roadside Assistance Program is a concierge service helping customers handle unexpected downtime with 24/7/365 support. If you need after hours and weekend roadside support, the Freightliner Roadside Assistance Program is the solution for you! DTNA has partnered with FleetNet America, a leading roadside service provider, to offer the very best in roadside service and uptime across United States and Canada. If you are looking for a program that provides staff augmentation, customer specific protocol options, electronic event management, and different communication options for your staff, this program is right for you! For Roadside Assistance members, this program provides help in the following areas, but not limited to: • Tire events • DOT related issues • Fuel assistance • Tow services If a repair cannot be handled on the side of the road, a helpful and friendly agent will arrange for a tow to a DTNA dealer or distributor, or to the customers preferred location. Our DTNA dealer and distributor network provide is well versed in your Freightliner & Western Star truck and can get you back up and running quickly. Freightliner ExpressPoint The Freightliner ExpressPoint service offering provides Freightliner customers increased support and convenience on the highway. Available at more than 400 Love's Truck Care and Speedco locations, participating locations have Freightliner trained technicians that are able to support campaign recalls and light mechanical warranty repairs. By partnering with the local Freightliner dealer, we can now offer you better uptime to keep your Freightliner and freight moving down the road. The experience includes: • Light Mechanical Warranty Repair (1-3 hours) • Roadside warranty emergency services • Approved field service and recall campaigns • Quality workmanship, claim filing and parts availability with local dealers • Nationwide coverage at over 400 Love's Truck Care or Speedco locations in the United States Please refer to the following documents for repair and the network covers the entire of North Americaadditional information: • Folder: “DTNA – Warranty Information” • Attachment: “DTNA – Warranty Information Links” • Hyperlinks: 4. Roadside Assistance Program - Freightliner Trucks 5. Roadside Assistance Program - Western Star Trucks 6. ExpressPoint - Freightliner Trucks * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made DTNA New Vehicle Warranty does not apply to non-Detroit engines, ▇▇▇▇▇▇▇ transmissions, tires, or other components or parts that are not manufactured by other DTNA and that are warranted directly by their respective manufacturers. Certain items In many instances DTNA dealers and distributors are covered authorized to perform repairs for components that are warranted directly by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliverytheir respective component manufacturer. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but Exchange or return programs at the OEM level are not limited to: - Deliver a unit that is free of defects typically offered in material our industry; and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges as such are not allowedincluded in this proposal. Should a Sourcewell member identify an issue that does not meet their expectations, they are encouraged to contact their selling DTNA dealership such that an appropriate resolution of the matter can be negotiated. DTNA will work with the dealership to establish if any OEM warranties are available to assist in this process. Warranties from other participating vendors will be administered at the dealership level. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Prepaid Maintenance & Extended Warranty coveragePlans: Service / Maintenance Contracts may be available through DTNA's independently owned dealers / dealer groups. Service / Maintenance Contracts may or may not include DTNA's Extended Warranty offerings and will be priced & quoted to the Member, by the dealer thru the quoting process. A Full Maintenance Lease offering may also be offered by one or more of DTNA's dealership(s), which may include rental options and other fleet services, as a complete solution to the transportation needs of the Member. Extended Chassis Coverage: Throughout every year of truck ownership, operational and repair costs can be expected to increase significantly. Extended service coverage for a truck chassis helps mitigate the risk of unplanned expenditures for related components. Repair and labor costs are controlled when you're covered, a substantial benefit unavailable outside the network. After your Base Warranty ends, you will be able to count on Extended Service Coverage to control your out-of-pocket repair costs making your business expenses more predictable. Extended Detroit Coverage: Multiple time and distances available up to six years or 600K miles for on highway, or seven years or 250K miles for vocational applications. Whether you need engine service tomorrow or major repairs in three years, extended coverage for your truck's engine helps protect your most important investment. Extended coverage from Detroit is also available for Detroit engines, the DT12 transmission, DT12 clutch, and it includes planned maintenance axles. Please refer to the following documents for 3 years & SiteWatch subscriptionsadditional information: • Folder: “DTNA – Warranty Information” • Attachment: “DTNA – Warranty Information Links” • Hyperlinks: 7. Extended Coverage - Freightliner Trucks 8. Extended Coverage - Western Star 9. Extended Service Coverage - Detroit * 53 Describe your payment terms and accepted payment methods. Payment terms are Although an industry standard is typically Net 30, after 30 Days from receipt of invoice. Acceptable goods, payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of negotiated between the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, facing DTNA truck dealership and the Sourcewell Price and Product Change Request Formmember, making the purchase. 57 Describe your pricing model (e.g.In this fashion, line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell they are uniquely suited to consider as part of your RFP response. If applicable, provide a SKU for meet each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionmember's specific needs. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Logicalis is a value added reseller and Case Construction covers does not provide an express or implied warranties, including, without limitation, warranties of fitness for a particular purpose or merchantability. Instead, Logicalis passes through all products, parts manufacturer warranties to Customer and labor. This is defined agrees to provide commercially reasonable assistance to Customer in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in making warranty claims to the Dealer Operating guidemanufacturer. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Logicalis is a value added reseller and Case Construction have items that are does not covered such as: • Repairs arising from storage deteriorationprovide an express or implied warranties, failure including, without limitation, warranties of fitness for a particular purpose or merchantability. Instead, Logicalis passes through all manufacturer warranties to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments Customer and agrees to provide commercially reasonable assistance to Customer in making warranty claims to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsmanufacturer. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsThis is dependent upon the manufacturers' warranty policies. Logicalis passes through all manufacturer warranties to Customer and agrees to provide commercially reasonable assistance to Customer in making warranty claims to the manufacturer. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction This is dependent upon the manufacturers' warranty policies. Logicalis passes through all manufacturer warranties to Customer and Case Construction dealer network agrees to provide technicians for repair and commercially reasonable assistance to Customer in making warranty claims to the network covers the entire of North Americamanufacturer. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover Logicalis passes through all manufacturer warranties to Customer and agrees to provide commercially reasonable assistance to Customer in making warranty for items made by other manufacturers. Coverage detail is provide in claims to the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliverymanufacturer. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free Logicalis passes through to Customer the manufacturers' warranties for each product and agrees to facilitate utilization of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify manufacturers' product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedreturn policies. * 52 Describe any service contract options for the items included in your proposal. We do Logicalis' manufacturers provide services under ProCare Program standard and extended warranty options for Heavy Construction equipment; where a customer receives Extended Warranty coveragetheir products. These vary in time periods by solution and manufacturer, and it includes planned maintenance for 3 years & SiteWatch subscriptionshave been included in the price list files. Logicalis extends any default manufacturer warranty to the end customer. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Logicalis provides Service Level Agreements around the services that we provide. As we define the services that will be awarded to Logicalis, we will jointly review and agree on the specific terms for each service provided. Logicalis will proactively measure against those SLAs and report to Sourcewell our performance on a monthly/quarterly basis as requested. In the event that SLAs are not being met, we will review the reasons behind that miss and provide a service improvement plan that can then become part of the service review meeting cadence until we are back in compliance. In the event that there are penalties for failure to meet the SLAs, we will follow the terms of the mutually agreed upon penalties at the outset of the service initiation. In the event that there are penalties for failure to meet the SLAs, we will follow the terms of the mutually agreed upon penalties at the outset of the service initiation. Our goal as we embark in any service of this nature is to define a baseline and improve upon it. While SLAs provide a baseline, we know that the expectations will change as the project advances over time. As such, Logicalis will continue to evaluate the expectations of Sourcewell, and measure our growth and progress over time, not just to the initial baseline. * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Logicalis will furnish reports that help to detect trends, root causes, Logicalis will furnish reports that help to detect trends, root causes. See Question 30 for more details. In addition to the overall management, troubleshooting and provisioning capabilities provided by Control Center, Enterprise as well as the managed private wireless partner can monitor the solution components. Cisco Control Center provides high- level & detailed drill-down health statistics for each Cisco Edge appliance deployed in the Enterprise network (across all sites, if a multi-site deployment has been selected). Enterprise & Operators can also get details about bandwidth utilization, throughput, aggregate device statistics, or alerts for the Cisco Private 5G core. For selected vendors, Cisco Control Center also provides such high-level KPIs for the Radio / RAN part of the architecture. The Cisco P5GaaS solution is operated and managed by Cisco and offered as a SaaS solution with the capability to view / export P5GaaS performance metrics via API, Dashboard or exportable reports. Customer will have the capability to view / export P5GaaS Health Statistics (high-level) at the site level with drill-down via API, Dashboard or exportable reports. * 55 Describe your payment terms and accepted payment methods. Payment Logicalis' standard payment terms are Net 30. We accept check, after receipt of invoicecredit card, and EFT/ACH payments. Acceptable That said, if awarded the bid, Logicalis is willing to negotiate mutually acceptable payment methods would be at terms in good faith and seek necessary approvals for the local dealer's discretion, but most would accept cash, ACH, Check and P-Cardsame. * 54 56 Describe any leasing or financing options available for use by educational or governmental entities. Financing Logicalis understands the needs of leasing/financing options for customers' IT environments. We work with a variety of banks, finance companies, and leasing solutions credit organizations to provide financial alternatives which allow educational and governmental organizations to implement technology today, but lease via both operational and capital vehicles. Logicalis will work with the buying entities' procurement department to assure we are presenting them with every possible financial option available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are availablethem. * 55 57 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer Logicalis provides a matrix that will be published on our Dealer Portal and/or sent Quotation to our dealers notifying them of each buying entity for each project. A sample quotation has been included in the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themDocuments section. * 56 58 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be Yes, we accept P-card/credit card payments. There is a transaction fee that varies between 1% and 3% depending on the type of card used. We accept check and EFT/ACH payments at the local dealer's discretionno additional charge. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 59 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the Logicalis' model for pricing will be based on product category. The total purchase price will categories that include a discount off the list with freightserver hardware, setupnetworking and security hardware, surchargesoftware, radios, fees for ▇▇▇▇, radio subscriptions, and any Logicalis/Cisco provided Managed Services. Hardware, software, installation services, and all other extra one-time fees can be bundled together for an upfront capital expenditure, while ongoing management and maintenance costs associated with would reoccur monthly. Contract lengths can span from two to five years, depending on the final sale on separate line itemsneeds of the participating entity. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% Specific line-item pricing and SKUs have been provided in the price list files in the Documents section. * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 60 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial Logicalis plans to provide a discount percentage off from the list price from the manufacturers. If Logicalis receives any extra discounts because of large volume orders, we will pass those discounts on to the participating entity. The discounts listed below and in our proposal are based on low volume, run-rate business and can be honored down to a single item. • Airspan will be 4% off list price ranging • Nokia will be 40% off list price • Cisco product will be 34% off list price • Maintenance products vary widely by manufacturer, so 0% off list and sold as MSRP. • There is no discount for Logicalis Professional Services or Managed Services as the SLED rates are already incorporated. • Complementary products and consumables will be marked up from 32% to 37cost no more than 10%. * 59 61 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional The minimum discount referenced above applies to low-volume orders. For larger orders, Logicalis will provide a custom quote with an incremental discount commensurate to deal size. Volume discounts currently. Our local dealers are authorized will start at their discretion to provide additional discounts1000 or greater ▇▇▇▇ per named customer. * 60 62 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services For the Cisco product included in the solution, Logicalis will discount from List Price provided by Cisco. This price can vary and increases in Cisco product price will be “open market.” CNH Industrial expected during the lifespan of the contract. For the RAN providers, such as Airspan and Nokia, Logicalis will provide a quote for each requestdiscount off of list price. Dealers may Similar to Cisco, the List Price of the RAN providers will vary during the lifespan of the contract. For miscellaneous items and consumables, Logicalis will provide additional discounts at their discretion on the unit in questiona markup off of cost of less than 10%. * 61 63 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with As each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training opportunity has unknown site construction costs, particularly for outdoor deployments, no construction costs could be provided as part of this RFP. Also, any permitting, Professional Engineering Signed Documents, or Workforce Compliance or Safety requirement costs are not included in this proposal. * 62 64 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightAny freight, both from manufacturing facilities, distribution pointsdelivery, or transfers from other dealers' inventory will shipping charge, if applicable, is a pass- through to the customer and may be added as a separate line item. This cost is FOBdependent on weight, but CNH Industrial often subsidizes it to remain competitive in the marketplacedelivery location (inside vs. dock), and/or expedited requests. * 63 65 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping Any freight, delivery, or shipping charge, if applicable, is a pass- through to the customer and may be dependent on weight, delivery expenses calculation method will be used for offshore delivery as well as Alaskalocation (inside vs. dock), Hawaii, and Canadaand/or expedited requests. * 64 66 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer All products will be drop-shipped directly from the option for equipment manufacturer whenever possible to save on billed shipping costs. Lowest cost carrier will be coded “will call.” This allows utilized unless the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionpre-approves payment for expedited shipping. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all productsYes, ▇▇▇▇▇▇▇ Corporation provides warranties to the original purchaser of a Sutphen apparatus. These warranties will provide parts and labor. This is defined repairs to the Sutphen vehicle during the warranty period in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in accordance with the Dealer Operating guidewarranty documents attached. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Yes, there are restrictions/limitations Sutphen warranty coverage. This includes, but is not necessarily limited to, wear and Case Construction have tear items that are not covered such as: • Repairs arising from storage deterioration(tires, failure to maintain the equipmentfilters, negligencebrakes), alterationdamage caused by, improper use of the equipmentfor example, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationmisuse. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please Please see the Warranty and Limitation of Liability agreements enclosed warranty documents for both brandsa full coverage explanation. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes. ▇▇▇▇▇▇▇ Corporation reimburses for travel time to and from the customer to complete the warranty repairs. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction No, Sutphen has authorized dealers, service centers, and Case Construction dealer network provide technicians for repair that are able to work anywhere within the United States. As noted above, Sourcewell members would first contact their local authorized dealer/distributor. If there is no local authorized dealer, the Sourcewell member would work directly with Sutphen Warranty Department and Service Center and a factory technician will be authorized and travel to complete the network covers the entire of North Americarequired warranty repairs. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items As stated in the Sutphen warranty documents, major components of trade accessories such as purchased chassis, engines, signaling devices, transmissions, pumps, tanks or generators that have a separate manufacturer's warranty are covered by some OEM's such as engines manufactured by Deutzthe appropriate OEM standard commercial warranty. However, Kubota, Yanmar, etc. We do not cover Sutphen will assist the authorized dealer/distributor or customer to facilitate the warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryrepairs. * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeParts and loose equipment shipped from Sutphen or drop shipped under ▇▇▇▇▇▇▇'▇ direction can be returned for credit within ninety (90) days of the delivery date. Product must be returned in unused, but saleable condition and in its original packaging. Customers must request a Return Material Authorization (RMA) which is good for thirty (30) days. Warranty return shipping is ▇▇▇▇▇▇▇'▇ responsibility. All other shipping costs are customer responsibility. Sutphen has a twenty five percent (25%) restocking fee and will, in addition, add cost of repackaging any returns/exchanges not limited to: - Deliver in original packaging. ▇▇▇▇▇▇▇'▇ return policy only applies to parts. This does not apply to the purchase of a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedfire apparatus. * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where While it is not included in as a customer receives Extended Warranty coverageline item in this response, Sutphen will offer Sourcewell members an annual aerial apparatus service contract after the purchase and it delivery of a vehicle as an Open Market opportunity. The Company does this to make certain that Sutphen apparatus remain dependable and in excellent working condition. The service agreement includes planned maintenance for 3 years & SiteWatch subscriptionsan annual inspection through which Sutphen technicians evaluate the condition of the apparatus. In general terms, the aerial service contract consists of the following: * 53 o Inspection of the chassis and components o Inspection of the fire pump, valves and accessories o Inspection of the hydraulic system, pressures and operation o Complete inspection of the ladder, components and lubrication o Check torque settings and aerial base and all main fasteners 52 Describe your payment terms and accepted payment methods. Payment terms are Net If a customer elects a prepayment discount option, the prepayment is due within thirty (30, ) days after contact signing or receipt of invoicepurchase order. Acceptable payment methods would be at Any remaining amount, or the local dealer's discretionfull amount if no prepayment is provided, but most would accept cash, ACH, Check is due upon delivery and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them acceptance of the contract period, products awarded, completed apparatus. Sutphen will invoice a customer approximately thirty (30) days before acceptance and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts pick up or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as AlaskaPayment in full of outstanding invoice balances is due upon acceptance, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods pickup or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactiondelivery. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction All materials and Case Construction covers all products, parts and laborlabor are covered as described in manufacturer Warranty Statements. This is defined in our See document: Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Standard Warranty is subject to one full year or 1,000 hours, whichever comes first as described in Manufacturer Warranty Statements. Extended warranties for parts and/or labor are available for a variety of terms and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandshours. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on The Standard warranty repair or replacement must be made at the dealer location as described in manufacturer Warranty Statements. Extended warranties and preventative maintenance programs are available that would include some Heavy Construction productstravel time. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction We have the facilities and Case Construction dealer network provide technicians for repair and the network covers available to perform warranty throughout the entire of North AmericaUnited States and Canada. Sourcewell entities will be provided service/warranty repair in our dealer's shops or on the job site when applicable. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Warranties will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in be passed on to the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryoriginal equipment manufacturer. * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver ▇▇▇▇▇▇▇ routinely accepts trade-ins for new equipment. The value for a unit that is free of defects in material specific piece can be discussed with a member and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under their local Vermeer representative. With the warranty policy. Returns/Exchanges are we provide combined with a member's ability to try and/or see a piece of equipment operate in their local area, the need for simply returning or exchanging a product is not allowedgenerally applicable to the type of equipment we deliver. * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program Service contracts are available for Heavy Construction equipment; where a customer receives Extended Warranty coveragepurchase. It is marketed as Confidence Plus® with standard, base, and it includes planned maintenance for 3 years & SiteWatch subscriptionspremium coverage options. See document: Warranty * 53 52 Describe your payment terms and accepted payment methods. ? Payment terms Terms are Net 30. Cash, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretionCredit, but most would accept cash, ACH, Check Financing and P-CardLeasing. * 54 53 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and A variety of leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options programs are available. This includes standard leases as well as leases with different purchase options at the end of the term. Purchase Options using predetermined or fair market values can be used to tailor monthly payments to a member's budget. Rates and terms can vary and be tailored to the members needs and based on their application. * 55 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial Transaction documents will administer vary by dealer location, but typically a matrix that will be published on our Dealer Portal signed sales order and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to thempurchase order is acceptable. * 56 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would If the P-card is associated with one of the major charge card issuers, then the P-card can be used for parts and service at the local dealer's discretionmultiple dealerships. Standard card issuer fees apply. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We ▇▇▇▇▇▇▇ is offering percentage discounts from our stated list prices. For the equipment in the Public Utility Equipment RFP, the discounts are offering discounts off up to 14%. There is a pricing list included with the product categoryRFP that incorporates the appropriate and stated discount for each unit and options for each model. The price list utilizes model numbers and sales codes rather than SKU numbers. A Freight Matrix is included with our pricing files. The Freight Matrix is broken out by Zone and Machine for each Vermeer product. The Freight Matrix shows the maximum amount that can be charged to a Sourcewell member. In most cases the location allows the freight to be much lower than is listed on the matrix. In order to determine total purchase price, the Vermeer dealer will utilize the discounted list price on the price list and the freight matrix. By supplying both product price and freight as part of the “contract price”, the member will include a discount off be able to have full assurance of contracted pricing eliminating all the list potential “gray area” for the Purchasing Officer. We will continue to work with freight, setup, surcharge, Sourcewell to refine this method if needed. See document: Pricing and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% Delivery * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off For equipment related to this RFP, discount is up to 14%. It is important to note that Vermeer utilizes one pricing system which is not inflated. Vermeer does not have a separate list price ranging from 32% to 37%which includes higher prices for government entities or for discounting purposes. We have used the same process for establishing list prices for many decades. * 59 58 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not Our dealership network have the authority to consider volume discounts, member loyalty and may offer any additional discounts currently. Our local dealers are authorized at their discretion discretion. Please contact the appropriate Vermeer Dealer or the Vermeer Corporate Accounts Department to provide additional discountsdiscuss. * 60 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services Sourced goods will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on provided through the unit in question. Vermeer dealership with the following pricing maximums: Cost Plus up to 18% trailers Cost Plus up to 35% all other items * 61 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost Equipment Parts-Vermeer Corporation at ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇ ▇▇ ▇▇▇▇▇, ▇▇▇▇ is the sole source manufacturer of Vermeer Genuine Parts. The Vermeer dealership network is the sole source distributor for genuine Vermeer parts that maybe associated are recommended for use on all equipment. The pricing should not exceed the suggested list price. There are some specific local and state taxes that might be included in the acquisition price from the dealer. A few examples are the following: RDO Pacific in Oregon has a state privilege tax of 0.5% on all towable equipment RDO Vermeer Pacific in California, which is part of the Vermeer dealership network includes the following additional charges: CARB registration fee for any unit with each transaction a 50 hp engine and over. CARB is California Air Resources Board. This is government mandated. The dealership begins the registration process as soon as they can because the machine must sit until the registration process is complete or there is risk of being issued a citation. Tire tax of $1.75 per tire. This is required for anything with tires. Registration fee for units that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training must be licensed and plated. This is done as a courtesy to the customer. If a customer prefers to take responsibility for this on their own, then the dealer does not charge a registration fee. * 62 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as We have provided a separate line itemfreight matrix which includes any applicable freight and dealer prep costs. This cost We included a maximum freight rate to provide the Sourcewell member with a check point and a not to exceed amount. The total price for each piece of equipment is FOB, but CNH Industrial often subsidizes it to remain competitive determined by using the discounted model price in conjunction with the marketplacezone based freight matrix. Delivery is included in this total price for each unit. * 63 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as We have Vermeer dealerships covering Alaska, Hawaii, Canada, as well as throughout the globe. The Vermeer dealer works with Vermeer Corporation's logistics team to ship the product from the manufacturing plant to their location. The dealer then preps and Canadadelivers the equipment to the customer. * 64 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer Due to the option nature of our product and business model, ▇▇▇▇▇▇▇ is set up to distribute and deliver through the Vermeer dealership network. The service, longevity, and expertise of this dealership network along with the relationship with Vermeer Corporation is what makes it a unique distribution channel. Having a zoned freight matrix is something Vermeer does specific for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionSourcewell. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 47 Do your warranties cover all products, parts, and labor? New Holland Construction Yes, KI's warranty, which runs from the date of manufacture, covers defects in materials and Case Construction covers craftsmanship found during normal usage of the products during the warranty period. Labor Warranty Further subject to the limitations set forth below, KI warrants that the KI product will be installed in compliance with all productsmanufacturer specifications. If, parts during the ninety (90) days immediately following initial installation, KI reasonably determines that one or more aspects of the KI product was not installed according to manufacturer specifications, KI shall, at KI's expense, reinstall the affected components according to manufacturer specifications. KI shall be afforded reasonable access to all components suspected to require reinstallation in order to determine warranty coverage. Claims of alleged faulty installation made to KI outside the aforementioned ninety (90)-day period shall fall outside the scope of this warranty, and labor. This is defined in our Warranty and Limitation of Liability agreements KI shall be under no obligation to provide any reinstallation services for both brands. For Case Construction this is defined in the Dealer Operating guideuntimely claims. * 47 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use The KI Lifetime Warranty applies regardless of the equipmentnumber of shifts the product is used each day, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationunless specified as an exception. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of All non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandslifetime product warranties are a single 8-hour shift per day. * 48 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes, KI at its option, will either repair or replace the defective product with a comparable component or product or provide a refund of the purchase price. KI reserves the right to determine labor method used during replacement of product. * 49 50 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network KI has the ability to provide technicians a certified technician to perform warranty work in any geographical location. Each Sourcewell Member will be provided with detailed information as to how to contact KI or our representative for repair and the network covers the entire of North Americaall warranty work. * 50 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We KI is the manufacturer and will cover certain items made by other manufacturers. Certain items all products that are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation part of Liability agreement form which the customer signs at the time of deliveryour proposal. * 51 52 What are your proposed exchange and return programs and policies? CNH IndustrialKI is a just in time manufacturer and produces products according to a client's responsibilities includespecific specifications, but are therefore an exchange option or program is not limited to: - Deliver required. Product conforming to the specifications contained in the KI acknowledgement to the Customer may not be returned to KI without KI written consent. Consent may be conditioned upon Customer's agreement to pay re-handling and/or restocking charges and/or to prepay all freight charges on the return shipment. If a unit that product is free defective upon arrival, and if written notice of defects in material the defect is given to KI, both product and workmanship - Reimburse for costs for repairs that are services will be covered by the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedKI warranty. * 52 53 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where KI is offering its full product line and our subsidiary companies product lines to Sourcewell as part of our proposal. KI has an extensive educational portfolio, along with a customer receives Extended Warranty coveragefull line of systems products, files & storage, seating, tables, lounge seating, healthcare, casegoods, architectural walls, and it includes planned maintenance for 3 years auditorium applications. Subsidiaries lines include High Density Mobile, Shelving, & SiteWatch subscriptionsStorage Solutions and Textiles. KI also has factory trained technicians and installation partners throughout the US that can assist in fulfillment needs. * 53 54 Describe your payment terms and accepted payment Payment Terms: methods. Payment on all KI invoices shall be made in U.S. dollars within thirty (30) days of the date of each such invoice. KI is set up to accept Electronic Fund Transfers (EFT). Payment Options: 1. Corporate Credit or Purchasing Card 2. EFT – Electronic Funds Transfer or Bank Wire 3. Direct Payment via check, money order, or bank cheque 4. Leasing Options available KI does offer EDI capabilities for invoicing/payment to major customers. ELECTRONIC DATA INTERCHANGE (EDI) KI believes EDI is a valuable tool in providing better service to customers. Documents previously processed manually can be exchanged through EDI quickly, without errors and at a reduced expense for both parties. ▇▇▇ also allows the exchange of shipping and sales information. This information exchange allows both parties to improve their business interactions. EDI System Configuration At KI, the EDI system resides on an AS/400 in the corporate headquarters. KI has a separate test system on a separate AS/400 to use during the initial test period. The company's EDI system is fully integrated with its own applications in most cases. Some documents, such as purchase order changes, cannot be effectively automated within KI applications. In these cases, the information is printed, and a customer service representative reviews and responds to the information. Enveloping: ISA Data element separators/terminators: KI can use any delimiters requested. However, KI prefers to use non-printable characters. Test/Production Flag All interchanges sent by KI will be marked as Test or Production. Interchanges received in the KI mailbox will only be processed as production documents if they are marked "P" unless the trading partner specifies that "T" interchanges should be processed as well. Transmission Schedule KI usually transmits and receives according to the following schedule (all times are Central Standard): 7:30 a.m. -- Receive documents in mailbox and send acknowledgments 3:30 p.m. -- Receive documents in mailbox and send acknowledgments Nightly (11 p.m. to 3 a.m.) -- Send invoices, advance ship notices and remittance information Acknowledgments KI promptly acknowledges all documents received. If you do not receive an acknowledgment within 24 hours of sending the document, please contact the EDI coordinator at KI. KI sends 997 functional acknowledgments, which acknowledge receipt of the document. Receiving a 997 does not mean the document's instructions or terms are Net 30accepted. A purchase order sent to KI is accepted when a shipping notice, after receipt purchase order acknowledgment or invoice is sent in return. Please note KI's terms and conditions. Transmission Methods and Cost KI maintains a mailbox on the Advantis network. KI can interconnect with other VANs through Advantis. The KI policy is not to support direct connections with trading partners. KI will pay for transmission to and from the KI mailbox and expects the trading partner to pay for transmissions to and from the trading partner's mailbox. To increase efficiency and keep transmission costs at a minimum for both parties, KI recommends the EDI transmission contain as little information as possible. For example, addresses should only be sent when they are new or have changed. Note and text, which are not machine processable, are discouraged. * Checks Against Duplication of invoiceOrders If a document is sent to KI with a duplicate interchange control number, it will not be processed. Acceptable payment methods would A duplicate interchange control number is a control number used by the same trading partner ID within the last three months. The EDI coordinator at KI will call the sending party to notify them of a duplicate. If requested, the documents can then be at the local dealer's discretionprocessed. If a document is sent more than once, but most would accept cashdifferent control numbers are used, ACHit may not be identified as a duplicate. Therefore, Check it may be processed as an original document. If an order is received by different media, for example phoned/faxed in and Pthen sent EDI, KI has no control to prevent duplication. Phoned or faxed orders should not be sent EDI. Ensuring Receipt of All Documents KI checks the interchange control numbers received from each trading partner weekly. KI expects these control numbers to be sequential and gap-Cardfree. * 54 If ▇▇ believes a group of documents is missing, the EDI coordinator will call the trading partner. Electronic Funds Transfer (EFT) KI is set up to receive EFTs. 55 Describe any leasing or financing options available for use by educational or governmental entities. Financing options Yes, KI offers a lease finance option. The first and leasing solutions last monthly payments are available from CNH Industrial Capital America LLCrequired at the time of signing. Sourcewell members should contact the local CNH brand construction equipment dealer Lease quotations subject to see what options National Cooperative Leasing credit approval. Rates are availablebased upon current market and subject to change without notice. Contact KI for a quote. * 55 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent At KI, we're here to our dealers notifying them of guide you through the contract periodfurniture procurement process and to make your buying experience simple. Regardless of a project's size or budget, products awardedwe believe in listening to your needs and providing latitude and choice in services and purchasing options. After your order has been submitted: KI acknowledges all POs via automated fax. To view the status of your order, visit ▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇ Product Lead Times - lead times represent the time from receipt of a purchase order to shipment from our manufacturing facility. Updated weekly, these are average lead times for product groups, not individual product models. ▇▇▇▇▇://▇▇▇.▇▇.▇▇▇/design-resources/product-lead-times/ Terms & Conditions - KI's terms and discounts off list price so they can quote equipment conditions for product purchases. Please be aware that this information may change from time to memberstime. The sample matrix will be uploaded A copy of KI's terms and conditions are attached to the Warranty document for your referenceline item 47. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. ▇▇▇▇▇://▇▇.▇▇▇▇▇.▇▇▇/s/vvhzpsxnn9/2023---terms-conditions-rights-and- warranties * 56 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance Yes, P-Cards are accepted at time of order placement only, order needs to be $500 or less and be paid in full. There would be at no additional costs to the local dealer's discretionSourcewell Member if using this process. ▇▇ also accepts credit cards (Visa, MasterCard, or American Express) for prepayments for orders $25,000 or less. The card is charged prior to putting the order into the production schedule and a completed Credit Card Authorization form (available on ▇▇.▇▇▇ or SFDC) is required. Handling fee not required. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price KI will include be providing a percentage discount off the list KI published Price Lists. In a continuing effort to improve efficiency and reduce our environmental impact, KI will no longer offer printed price lists. KI price lists are now available in electronic format (PDF) only. We have provided Sourcewell with freight, setup, surcharge, and any other extra costs associated with direct links to all of KI product price lists. These price lists are also available at ▇▇▇▇▇://▇▇▇.▇▇.▇▇▇/design- resources/document-library/ to download. It is best to rely on the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify electronic (PDF) versions of the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% lists to 37%. * 59 Describe any quantity or volume discounts or rebate programs ensure that you offerand your members are viewing the most recent pricing. CNH Industrial does not offer any additional discounts currentlyAs a manufacturer of commercial educational/office furniture, KI offers numerous options in colors, fabrics, laminates, styles, paint finish for every product we sell. Our local dealers are authorized at their discretion to provide additional discountsProviding sku # for every option would entail literally millions of sku numbers. * 60 Propose a method of facilitating “sourced” products Product selections can be provided by KI Representatives or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionthrough our extensive dealer network. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction International's base warranty covers all products, products on the chassis as it left our factory with parts and labor. This is defined in Maintenance items or misuse of a product would not be covered. Navistar would not be provide warranty on equipment installed after it has left the factory. Items like a dump body or a snow plow, would get warranty provided by the company that made the components and the facility that installed them. The International dealer can review the base and optional vehicle coverage as well as the warranty for items installed for turn key operation. Attached link takes you to our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in Landing Page "▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/support/warranties" All base warranty documents are attached to the Dealer Operating guideRFP. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such asInternational warranty documents (attached) will clarify: • Repairs arising from storage deterioration1. The warranty coverage document also covers restrictions of coverage, failure to maintain competitive with the equipment, negligence, alteration, improper use rest of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglectindustry, including but not limited to: operation without adequate coolant or lubricantsrestrictions and limitations. 2. External influence, adjustments to the fuel system outside equipment specificationsdamage, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimmingmodifications, etc. • Replacement of non-defective wear items expected 3. Failure due to improper use, overloading, misapplication or abuse can be replaced during the denied. 4. Failure due to not performing proper maintenance, storage, deterioration, etc. 5. Supplier Direct warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsrequirements i.e. Cummins/Allison/Dana/Meritor etc. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse Navistar covers warranties performed at the dealer shop and authorized locations. The one exception would involve towing coverage. If towing coverage is on some Heavy Construction productsthe vehicle, and it has a disabling failure, it may be more cost effective for the dealer to send a tech to repair on site versus a tow. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction Since International Trucks are on highway vehicles, our warranty repairs are performed at the dealership or authorized service provider. Navistar prefers that Sourcewell members use International Dealers for non-warranty repairs as well. Dealers that serve remote areas have the ability to get techs and Case Construction dealer network provide technicians for repair needed parts out to service those products, however the travel and labor expense getting to and from these products is not covered under warranty. If the network covers Sourcewell member is in a remote area, please discuss the entire of North Americaoptions with the selling International Dealer. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will Navistar does cover certain items made many supplier-based components through the standard warranty period. However, there are suppliers such as Cummins and ▇▇▇▇▇▇▇ that require their concerns t. address issues, and may require the work on the vehicle to be performed at their distributor or local facility. With the largest dealer network in North America, most dealers are set up to do extensive Cummins work and ▇▇▇▇▇▇▇ maintenance work. Question on this issue can be addressed by other manufacturersthe selling dealer. Certain items Supplier direct warranties may be available from the supplier subsequent to the base chassis warranty. equipment installed to the dealer, truck equipment manufacture, or aftermarket modifications center are not covered by some OEM's such as engines manufactured the International warranty. These items will be warranted by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in manufacture that produced or installed the Warranty and Limitation of Liability agreement form which components or performed the customer signs at the time of deliverywork. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is Our vehicles will be delivered as ordered and warranted free of defects in material and workmanship - Reimburse for costs for repairs that are workmanship. If the result of defects in material and workmanship - Provide warranty payment vehicle is not performing to dealers per policy the level expected we will engage the appropriate Field Service Manager to expedite a repair plan our expectation is to not only resolve your concern fully but to do it in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedfashion. * 52 Describe any service contract options for the items included in your proposal. We International offers a wide variety of service contracts and warranties that can be added to the spec of the truck when purchased or after the unit is built but not delivered. Units that are in service may also be eligible for extended warranties, but there are time limitations in place. Here are the categories and maximum time in months for the service contracts available on all models: Bumper to Bumper plans: Up to 60 months. Extending the basic vehicle coverage: Up to 84 months. Vocational cab warranties: Up to 120 months. Vocational Frame warranties: Up to 120 months. Cooling, Electrical, HVAC Axles, Starting System: Individually available up to 60 months. Combo Plan for Engine and Aftertreatment (International Engine): Up to 84 months. Comprehensive Engine Plans (International Engine): Up to 84 months. Major Engine Component Engine coverage (International Engine): Up to 84 months. Def Tank Companion Plans: Up to 72 months. All these plans have mileage/kilometer limits but none are tied to engine hours. In addition to International's warranties, Cummins and ▇▇▇▇▇▇▇ warranties are also offered through the dealer with similar time and mileage/kilometer limits. Sourcewell Members Purchasing a Used Truck from International Used Truck Center or International Dealer, that do provide services under ProCare Program for Heavy Construction equipment; where not exceed 7 years in age, will get a customer receives Extended 1 year Engine and Aftertreatment Warranty coveragevalued at $6000. INTERNATIONAL USED TRUCK ENGINE & AFTERTREATMENT COVERAGE 92 VITAL ENGINE COMPONENTS COVERED | 16 MAJOR AFTERTREATMENT COMPONENTS COVERED Basic Engine Components • Connecting Rod/Cap • Crankcase & Crankshaft • Exhaust Manifold Assembly • Flywheel Housing & Bearing • EGR Cooling & Valve Aftertreatment • Aftertreatment Control Module • Sensors • Diesel Particulate Filter (DPF) • SCR Catalyst & Reactor • DEF Injector & Sensors Electronic Engine Components • Cold Start Components • Engine Sensors • Electronic Control Module • High Pressure Rail Cylinder Head & Valve Train • Gasket & Sleeve • Intake / Exhaust Valve Other Engine Components • Fuel Heater / Water Separator • High Pressure Fuel Injector • Air Compressor With the amount of coverage available, and it includes planned maintenance for 3 years & SiteWatch subscriptionsis recommended that the Sourcewell member discuss their needs with the dealer sales rep to present options that best fit. * 53 Describe your payment terms and accepted payment methods. For Sourcewell members, the International dealer will carry the unit on the books for 30 days after the unit is built and shipped to its final destination, either a Truck Equipment Manufacturer (TEM) to get a body installed, or to the dealer. Payment terms are Net 30, after receipt will take place prior to possession of invoice. Acceptable payment methods would be the unit or upon arrival at the local dealer's discretionbody company unless other arrangements have been made. If units are funded by NCL Government Capital, but most would accept cashthey can fund the vehicle when it arrives at the body company. For units exceeding the 30 days of terms, ACHthe dealer can add the cost of the additional terms into the price of the unit. There is a section on the Sales Summary Sheet for additional terms. The lead time to install equipment has grown since Covid, Check as have the interest rates and P-Cardcarrying cost. Some customers will fund the chassis portion of the purchase when it gets to the body company. This process ensures a smooth transition from purchase to operation for the customers. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options NCL Government Capital is Sourcewell Awarded Supplier that we work with for Sourcewell. They provide both leasing and leasing solutions are available from CNH Industrial financing offerings to zero or established end of term amount. If your dealer hasn't presented NCL Government Capital America LLCOptions to you, please ask them to. Sourcewell members should ▇▇▇▇ ▇▇▇ is our NCL Government Capital Rep. We will include contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms info and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described NCL overview in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 44 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction Bomford Turner Warranty covers all products, both parts and laborlabour incurred costs to cover any defects in manufacture subject to Bomford ▇▇▇▇▇▇ warranty policy. This is defined in our Warranty and Limitation ( a copy of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. which uploaded into warranty section) * 47 45 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Our warranty covers all defects in material and Case Construction have items that are workmanship, warranty does not covered such as: • Repairs arising from storage deteriorationapply to any part of the goods, failure which has been subjected to maintain the equipmentimproper or abnormal use, negligence, alteration, improper modification, fitment of non-genuine parts, accident damage, or damage resulting from contact with overhead power lines, damage caused by foreign objects (e.g. stones, iron, material other than vegetation), failure due to lack of maintenance, use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant incorrect oil or lubricants, adjustments to contamination of the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-upoil, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluidswhich has served its normal life. • Normal maintenance services, This warranty does not apply to any expendable items such as engine tune-upsblades, engine fuel system cleaningbelts, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutchesfilter elements, beltsflails, chainsflap kits, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chainsskids, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsparts, ▇▇▇▇▇▇▇, guards, wear pads, pneumatic tyres or tracks. * 48 46 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsBesides an hourly labour rate for technicians time to inspect and repair our equipment Bomford also allow a mileage allowance to our dealers of up to 80 miles, whilst mileage is reimbursed we do not pay for technicians travel time. . * 49 47 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction Although Bomford don't have dealers in every state if in the event of supplying a unit out of state then we would normally ask the government entity to have their local tractor dealer network provide technicians for carry out their warranty repair and the network covers the entire of North Americathen we would reimburse them. this occurrence however would be extremely rare. * 50 48 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by DeutzBomford ▇▇▇▇▇▇ Ltd is the original equipment manufacturer and administrates it own warranty, Kubota, Yanmar, etc. We do not cover the only exception to this is the (RLP) Roadmaster product that is coming from ▇▇ ▇▇▇▇▇▇▇ Partnership (our Ohio Dealer) and so warranty for items made this product would be supported by other manufacturers. Coverage detail is provide in ▇▇▇▇▇▇▇ directly to the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliverydealer supplying. * 51 49 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeIf any of our products are found to be defective with manufacturing defect then our dealers have the responsibility to make the repair or change the part as they see fit, but are not limited to: - Deliver a unit that if any part of the equipment is free of defects in material and workmanship - Reimburse for costs for repairs that are required to be returned to Bomford then the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial dealer will take corrective action under care of removing from the warranty policy. Returns/Exchanges are not allowedmachine & returning it to Bomford ensuring minimal downtime. * 52 50 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, Service contract Options are available through our dealers upon request and it includes planned maintenance for 3 years & SiteWatch subscriptionsat their discretion also subject to that dealers costs and rates depending on locality. * 53 51 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods ? Bomford Turner sells through its dealer network and so it would be at typical for most of the local dealer's discretion, but most would accept cash, ACH, Check and P-CardBomford dealers to offer 30 days payment terms from the day the equipment is delivered. * 54 52 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and All leasing solutions or financing services are available from CNH Industrial Capital America LLCthrough the Bomford dealer network, each dealer has usually this facility covered through their own chosen finance companies. We will promote to our dealers, the Sourcewell-awarded vendor NCL as a good option for their customers. * 53 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Sourcewell members should contact member agencies will place their orders with their local Bomford dealer, keeping their local tax dollars in their local economy. Bomford will have specific quotation and purchase order documents with the local CNH brand construction equipment dealer Sourcewell contract number that must be used by our dealers when they are working with Governmental entities who wish to see what options procure through Sourcewell. ▇▇▇▇▇▇▇ will then have clarity from dealers as to which orders are availablelinked to Sourcewell. these orders will have a unique reference number and collated in a shared file for authorized personnel in our company to administrate on a certain date of each quarter we will easily be able to report sales to Sourcewell. * 55 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on - Bomford Sales Quotation Form (Sourcewell unique from our Dealer Portal and/or sent to standard quotation forms) - Bomford Purchase Order Form ( Sourcewell unique from our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. standard PO forms) - Bomford sales acknowledgment - Bomford Invoice * 56 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would Sourcewell members will be at placing orders with their local Bomford dealer. Decisions on acceptable methods of payment is left to the local dealer's discretiondiscretion of each dealership. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering Bomford Turner is offering, through this proposed Sourcewell contract, substantial discounts off the product categoryour current MSRP of 18% - 23% depending on quantity of units (whole machine) that a particular customer orders. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off Bomford Turner is offering Sourcewell and its member entities a substantial 18% discount from our current MSRP list price ranging (this was previously 15% for Gov't contracts) , this will be for all States and Canadian provinces & be inclusive of shipping from 32% the UK up to 37%the supplying dealer. * 59 58 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not If a customer orders 2 x quantity we offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. extra 2% (total 20%) If a customer orders 4 x quantity we offer extra 3% (total 21%) If a customer orders 6 x quantity we offer extra 5% (total 23%) * 60 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts Bomford dealers at their discretion may include 'Sourced or Open Market Goods' within their Bomford equipment contract sale. The price level for these goods will be ‘competitive' and 'Best Value' and will be clearly defined within the sales quotation. The Sourced Goods will only be permitted if required as part of / complementary to the Bomford equipment, additionally dealers are responsible for quoting both Contract number and entity membership number on its quotations and documentation. With regard to potential 'Sourced Goods' Bomford itself shall not seek profit from these goods likewise shall not be responsible for any potential revenue share or commissions payable on that portion of the unit in questionconsignment. * 61 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Bomford ▇▇▇▇▇▇ equipment is supplied at Sourcewell discount prices FOB Dealer location, inclusive of pre-delivery inspection, install of the equipment onto the tractor (with the exception of Boom Mowers) at the dealer location & inclusive of operator familiarization and safety training. Additional cost costs will apply for the install of Boom Mowers to a customer tractor these are defined on our price list as $800 for 3-point linkage mounted Boom Mowers and $1,500 for larger axle mounted Boom Mowers, additionally regarding any final delivery and any potential install & training at the customer location (should this be required) will be clearly itemized on the sales quotation. Lastly any install at the dealer location that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training requires a collection of the customers tractor will also be an additional cost. * 62 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both Sea Freight from manufacturing facilities, distribution points, or transfers the Bomford Factory to the supplying dealers address is included within our pricing (as FOB at the Bomford Dealer Address). Any requested final destination delivery from other dealers' inventory the dealer to the Government entity address is an additional cost and will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive itemized in all quotations provided by the marketplaceBomford dealer. * 63 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping Bomford Turner is currently set up and delivery expenses calculation method active to cover most Provinces within Canada through its very established dealer network, For Hawaii and Alaska Bomford will either offer FOB terms to the nearest dealer, or if requested at the time of quotation or prior to order the products to these members may be shipped from the factory direct to the sourcewell member entity. In this scenario the member entity will be used responsible only for offshore delivery as well as Alaska, Hawaii, and Canadathe cost difference between FOB to the dealer versus cost of freight to their location. * 64 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer In most cases the option for equipment product may already be held within the Bomford dealers inventory, if we need to supply from the UK we would deliver to the dealer at no extra cost to the government entity (this cost is covered within the dealer margin) . In some cases we are able and willing to deliver direct to a customer address should it be deemed to be coded “will call.” This allows the customer advantageous or time saving. Bomford has a wealth of experience in sea freight and transport which ensures its goods are packaged correctly regardless of part load (LCL) crated or full Container loads in addition we work in partnership with Alliance shipping who offer a high level of service to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionour US and Canadian dealers having their own broker office based in Georgia. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Warranty for Wirtgen, ▇▇▇▇▇▇, ▇▇▇▇ is one year or 1000 hours whichever comes first, and Case Construction covers all products, parts ▇▇▇▇▇▇▇▇ is one year or 2000 hours whichever comes first (see attached Warranty Statements). Reasonable labor and labor. This travel are covered when repair is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guidemade thru an authorized dealer. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have Wear items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please - see the attached Warranty and Limitation of Liability agreements for both brands. Statement * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsReasonable travel time covered – no mileage by an authorized dealer. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians Dealers are assigned for repair and the network covers complete coverage of the entire of North AmericaU.S. and Canada. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Warranty will cover certain items made by other manufacturersoriginal OEM parts. Certain items Engines are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the engine manufacturer - see attached Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. Statement * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeOur RGA process with our dealers is outlined below: Defective parts may be returned to Wirtgen America only after approval and obtaining a Return Goods Authorization (RGA). Dealers are required to hold all defective warranty parts for 120 days from the date credit is given or the claim is denied. There is no mandatory parts return list; any part may be recalled for inspection. However, but hydraulic parts, motors, pumps, gear boxes, planetary, track rollers, controllers, electronic consoles, CGC dis-plays, milling depth regulators, tracers, sonic sensors, etc. must always be returned to Wirtgen America. Note: • Do not return parts COD. Parts shipped COD will be refused. • Freight costs are not limited to: - Deliver a unit that covered under warranty. • A RGA is free required for the return of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedany parts. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program No service contracts are made part of this RFP response or resultant award. Local dealers are allowed to quote service contracts and extended warranties at time of machine quote for Heavy Construction equipment; where a customer receives Extended Warranty coveragebuying agency's consideration. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and it includes planned maintenance for 3 years & SiteWatch subscriptionsoverall structure. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document You may upload section representative samples of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. We are offering discounts off 53 Describe any performance standards or guarantees that apply to your services Wirtgen America is the product categoryholder of the referenced Contract. The total Pursuant to the Contract Terms and Conditions, a documented relationship exists between Wirtgen America and its dealer network thereby permitting Dealer to quote, accept purchase price will include a discount off the list with freightorders, setuporder, surchargedeliver, and any other extra costs associated with invoice the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship Sourcewell customer provided dealer agrees to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *following:
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Yes, our warranties cover all products, parts parts, and laborlabor for manufacturer defects in materials and workmanship. This is defined Envirosight warrants up to twelve months from the in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. service date * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are No, our warranties do not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision impose usage restrictions or other limitations that adversely affect coverage. However, there are exceptions due to accident, vandalismmisuse, abuse, fire, flood, or other casualtycontigencies beyond the control of Envirosight. These contigencies include damage to warrantied items sustained in shipment, equipment that has had any of its idenfication, instructional, or operation beyond rated capacity sealing labels removed or specification. • Repairs arising from abuse or neglecttampered with, including but not limited to: operation without adequate coolant or lubricantsand/or equipment that has had its serial numbers altered, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-updefaced, or shutdown practicesremoved. Envirosight will not be responsible for any changes, incorrect fuel modifications, or contaminated fuelrepairs, oil either in cost or other fluidsconsequence, made by personnel not authorized by Envirosight. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement Envirosight will not be responsible for the loss of non-defective wear items expected or damage to be replaced during equipment while in the warranty period, including but not limited to light bulbs, spark plugs, brake possession of any authorized or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsunauthorized service agency. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse Envirosight will cover the expense of technicians' travel time and mileage to perform warranty repairs on some Heavy Construction productsa case-by-case basis as needed through its vast North American distribution network. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide No, Envirosight has certified technicians for repair and the network covers the entire of to perform warranty repairs throughout North America. Many of Envirosight's sales dealers have service centers dedicated to the Envirosight product line. Two such dedicated repair centers in Cleveland and Indianapolis are pictured in our attachments. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Yes, we will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty service for items made by other manufacturersmanufacturers that are a part of our proposal. Coverage detail is provide in We do have some products pertaining to our truck builds that we do pass on to the Warranty original manufacturers (vehicle chassis, truck chasssis, trailer chasis, AC units, Generators, MEPS Units, and Limitation of Liability agreement form which the customer signs at the time of deliveryInverters). * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver New and unused items can be returned within 60 days with a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed10% restocking fee. * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageEnvirosight offers maintenance plans and extended warranties to help customers keep cost of ownership predictable long-term. Due to the variety of systems and options available from Envirosight, such agreements will be priced accordingly and it includes planned maintenance for 3 years & SiteWatch subscriptionspresented to the member in the quoting process. * 53 52 Describe your payment terms and accepted payment methods. Payment Envirosight's payment terms are Net 30. We accept payment by wire, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretioncredit card, but most would accept cash, ACH, Check and P-Card. and/or check.C314 * 54 53 Describe any leasing or financing options available for use by educational or governmental entities. Financing Although Envirosight does not have any leasing or financing options and leasing solutions are available from CNH Industrial Capital America LLC. available, Envirosight can help connect Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. with third party financing if so desired.C316 * 55 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer Envirosight's standard transaction documents include order forms, terms and conditions, and a matrix that service level agreement concerning product warranties. Samples of such documents are attached. The Envirosight order form is required to process all inbound orders. On this order form, the end user's information as well as the order procurement details are listed. Once completed, the order will be published on our Dealer Portal and/or sent processed and will be designated as a Sourcewell sale when applicable. Envirosight's terms and conditions outline the expiration period, payment terms, FOB, and currency which pertain to our dealers notifying them sales quotes. Envirosight's warranty policy provides additional details regarding the length of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themwarranty as well as any exceptions that do not apply. * 56 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at Envirosight does not accept the local dealer's discretionP-card procurement and payment process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts Envirosight will provide Sourcewell members a 5% Discount off the product categorylist price. The total purchase price will include a discount off attached pricelist includes both the list with freight, setup, surcharge, and any other extra costs associated with discounted pricing as well as the final sale on separate line itemsSKU number for each item. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 325% to 37%. Discount Off List Price * 59 58 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer Envirosight has a large/national accounts program where purchases of 5 or more of any additional discounts currentlyproduct can receive a 3% discount. Our local dealers are authorized at their discretion We would gladly extend this volume discount to provide additional discountsSourcewell members/customers as well. * 60 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be Envirosight can supply specific non-standard “open market.sourced” CNH Industrial will provide a quote for each requestitems to our truck builds. Dealers may provide additional discounts at their discretion Depending on the unit in questioncost and our ability to get a resale discount on “nonstandard options”, we would supply such items at cost or add at the most 10% to cover the resources used to acquire these items for the member. * 61 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. All equipment sales are FOB Randolph, NJ with the exception of Truck Builds which would be FOB from the Envirosight Truck Build Facility in ▇▇▇▇▇ City, PA. Additional cost that maybe associated with each transaction that dealers may include: -Setcharges related to pre-delivery inspection, installation, set up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training , or mandatory training will be determined on a case by case basis by our sales dealers. Any additional charges will be conveyed to the member during the quoting process prior to the issuance of a purchase order. * 62 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightFreight & shipping charges are separate and based upon the lowest standard rate at time of physical shipment from our NJ distribution center or our truck build center, both from manufacturing facilitiesdepending on the equipment package being purchased. Additionally, distribution points, or transfers from other dealers' inventory there are varying freight import surcharges that will be added as addressed during the quoting process prior to the issuance of a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplacepurchase order. * 63 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and We do not exploit higher shipping rates, delivery expenses calculation method packages or disadvantages to customers purchasing outside of the contiguous United States. Standard lowest rate of freight shipping will be used employed for offshore delivery as well as Alaska, Hawaii, all North and CanadaSouth American customers. * 64 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer At most locations, in person delivery of equipment and hands-on training by an authorized Envirosight specialist is our preferred standard for delivery. Sourcewell members will benefit from this process. Many of our competitors simply ship the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionend-user direct. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 47 Do your warranties cover all products, parts, and labor? New Holland Construction All Hands Fire Equipment LLC offers a wide range of products from a wide range of manufacturers, and Case Construction covers each of them vary in terms of the specific items that are covered under warranty. Please see attached examples of several of the warranties that our manufacturers provide for the products offered under this proposal, for reference. Additionally, All Hands Fire Equipment LLC stands behind the quality of all products, parts products and laborservices offered to its customers. This It operates under a customer first mentality and will ensure that it partners with the manufacturer to ensure that every effort is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in put forth to help the Dealer Operating guidecustomer resolve any warranty issue that may arise. * 47 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are All Hands Fire Equipment LLC is not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use aware of the equipment, collision any usage restrictions or other accidentlimitations that would adversely affect warranty coverage that its manufacturers provide. However, vandalismif any of these items should arise - All Hands Fire Equipment stands behind the quality of its products and associated warranties, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without and will work hand in hand with the customer to ensure adequate coolant or lubricants, adjustments resolution with regards to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the any warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsclaims that may arise. * 48 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsThe standard manufacturer warranties that are offered do not cover the expense of the technicians' travel time and mileage to perform warranty repairs. * 49 50 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network There are no geographic regions of the United States or Canada (as applicable) for which All Hands Fire Equipment LLC cannot provide technicians for repair and a certified technician to perform warranty repairs. Sourcewell participating entities in these regions will be guided by the network covers All Hands Fire Equipment Customer Service Team in terms of how to schedule their warranty service repairs, as well as the entire of North Americastep by step process. * 50 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We All Hands Fire Equipment LLC stands by its customers every step of the way, and is known across the industry for its above-and-beyond customer service. Whereas the warranties themselves will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutzgo back to the original manufacturer, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which All Hands Fire Equipment Customer Service Team will help to guide the customer signs at through this process and will serve as a regular liaison with the time of deliverymanufacturer in order to ensure proper and timely resolution. * 51 52 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeReturns, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures ariseExchanges, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *Refund Policy:
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 50 Do your warranties cover all products, parts, and labor? New Holland Construction N/A - Modii do not sell any hardware items. Modii does not provide equipment as the Modii Platform solutions are entirely cloud-based. Modii's technology implementations are covered by a limited warranty agreement with our customers as follows: “Modii warrants, for (customers) benefit only, that each Modii Product will operate in substantial conformity with the applicable documentation. Modii t's sole liability (and Case Construction covers all productscustomer sole and exclusive remedy) for any breach of this warranty shall be, parts at no charge to customer, for Modii to use commercially reasonable efforts to correct the reported non-conformity, or if Modii determines such remedy to be impracticable, either party may terminate the applicable Subscription Term and labor. This is defined in our Warranty and Limitation customer shall receive as its sole remedy a refund of Liability agreements any fees customer has pre-paid for both brands. For Case Construction this is defined in use of such Modii Product for the Dealer Operating guide. terminated portion of the applicable Subscription Term.” * 47 51 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are N/A - Modii do not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandssell any hardware items. * 48 52 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsN/A - Modii do not sell any hardware items. * 49 53 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North AmericaN/A - Modii do not sell any hardware items. * 50 54 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We N/A - Modii do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliverysell any hardware items. * 51 55 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are N/A - Modii do not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedsell any hardware items. * 52 56 Describe any service contract options for the items included in your proposal. We N/A - Modii do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coveragenot sell any hardware items. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and it includes planned maintenance for 3 years & SiteWatch subscriptionsoverall structure. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document You may upload section representative samples of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing performance materials (if applicable) in the document upload section of your responseresponse in addition to responding to the questions below. We 57 Describe any performance standards or guarantees that apply to your services Modii SLA Standards and Guarantees Uptime Commitment Uptime is the percentage of total possible minutes Modii was available during a calendar quarter. Our commitment is to maintain at least 99.90% uptime: ((total minutes in quarter - downtime) / total minutes in quarter) >99.90% Downtime Downtime is the overall number of minutes Modii was unavailable during a calendar quarter (i.e., 1 January to 31 March and every three-month period after that). Modii calculates unavailability using server monitoring software to measure the server-side error rate, ping test results, web server tests, TCP port tests and website tests. Downtime excludes the following: • Issues that are offering discounts off related to external apps or third parties • External network or equipment problems outside of our reasonable control, such as bad routing tables between your internet service provider (ISP) and our server • Scheduled downtime Scheduled downtime for maintenance On rare occasion, Modii need to perform maintenance to keep the product categoryModii platform working smoothly. If scheduled downtime is necessary, Modii guarantee to provide customers with at least 24 hours advance notice. In a year, scheduled downtime is not to exceed 10 hours. Service credit If Modii fall short of the promised uptime commitment, credit will be added to each affected account equal to 10 times the amount that the client paid during the period Modii was down (known as service credit). Service credit is not a refund, cannot be exchanged into a cash amount, is capped at a maximum of 30 days of paid service, requires you to have paid any outstanding invoices and expires upon termination of your customer contract. Service credit is the sole and exclusive remedy for any failure by Modii to meet its obligations under this SLA. Change requests for data Modii's client environments require update if changes are made to curbside regulations/rules to ensure the data is current. Modii request to be notified at least 7 days prior to the change going into effect. Changes will then be processed within 2 business days. * 58 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Modii's Customer Service Model For Modii, the quality of our support services speaks to the core of our company ethos. Our philosophy is simple – deliver the right solution with the highest level of service and the implementation will be a success. Once delivered, we maintain this level of service by providing the very best ongoing support, ensuring our long-term business relationship. Modii invest in hiring the best customer service representatives who are knowledgeable, friendly, and most importantly, empathetic. When a customer reaches out to Modii for customer service, they do not need to navigate menus or wait in a queue to speak to a representative. Modii provide an account representative that services them personally. This provides a greater level of understanding to their specific needs and the history of their account with Modii, building the relationship and creating a true partnership for life. Modii's customer service program is designed to provide a personalized and expert- driven experience, ensuring that customers receive support from individuals intimately familiar with the customers system. The total purchase price will include process begins with 24/7 accessibility via phone or email, allowing customers to engage with the very experts who have contributed to building and onboarding the customers' solution. All Modii customers receive the following key support offerings: ● Dedicated Account Management and Expert Consulting for all parking related matters, not just Modii products ● Guaranteed 15-minute request acknowledgment from a discount off support representative, 24/7 ● Consistent follow up – post-implementation review after launch, check-in 2 months after launch and then quarterly, or however often our customer would like to meet ● ▇▇▇▇▇'s Call Anyone promise: At Modii, top tier customer service is not something solely provided by the list customer service department, it is companywide. Because of that belief Modii encourage our customers to call anyone within the company at any time. ● Access to new product releases and versions ● Complimentary Annual Solution Review: All Modii customers with freighta current Agreement are entitled to an annual Solution Review at no additional charge. This review involves a Modii Representative interviewing all key users of the solution to assess how it is being utilized and aligned to the latest requirements of the organization and users. This popular ‘value add' service includes recommendations on how to optimize usage of the Modii solution and additional advice around industry best practices. Solution Reviews typically take 4 hours to complete, setup, surchargedepending on the organization's size and complexity, and any other extra costs associated includes comprehensive documentation of Modii's findings and recommendations. Modii's commitment to providing the best customer service has earned a reputation for excellence, and each of our customers trust and respect us. As a result, ▇▇▇▇▇ has a loyal customer base that is willing to recommend our products and services to others, further cementing the reputation of Modii as the best in the industry. Key Features of Modii's Customer Service Program Expert Connection - Customers connect with experts who possess in-depth knowledge of the system. Engagement with individuals involved in building and onboarding the solution ensures a high level of expertise. Email Based Ticketing System - Simple and proactive ticketing system generating service tickets swiftly. Notification to the entire customer service team to prevent concerns from slipping through the cracks. Seamless Integration - Integration between the ticketing system and the engineering team for smooth escalation of issues. Maintains clear communication channels between departments. Modii Support Value Proposition Modii's customer service program is characterized by its human-centric approach, expert-driven support, and a commitment to delivering the right solution with the final sale highest level of service. The program is designed to ensure customer satisfaction through personalized assistance, quick response times, and ongoing support and engagement. Quality of Support • Reflects the core ethos of the company. • Emphasis on separate line itemsdelivering the right solution with the highest level of service. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal Human-Centric Approach • Personalized service with dedicated account management. • Account representatives provide a greater understanding of specific needs and account history. Customer Service Representatives • Knowledgeable, friendly, and empathetic representatives. • No navigation through menus or waiting in this response. For example, if the pricing in your response represents queues; direct access to a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%personal account representative. * 59 Describe any quantity how you will measure cost savings and/or performance improvements with the utilization of your solutions. Modii do not have access to all the data sources required to measure cost savings or volume discounts or rebate programs performance improvements within our client's diverse and complex environments. We rely upon clients who are willing to measure and share this data with ▇▇▇▇▇ and clients who have agreed to a specific project to track these metrics. Modii do, however, have an ongoing study that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized is taking place at their discretion the University of Texas at Arlington which is looking to provide additional discounts. * 60 Propose answer these questions within a method university campus environment, providing data-led examples of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus the precise areas that the university receives a percentage,” or you may supply a quote for each such requestreturn on investment from the Modii platform and quantifying each. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on goal is to optimize the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship return to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to university while at the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows same time elevating the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *experience.
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction Yes, our standard factory warranty covers all products, products for failures in material and workmanship. (Excluding wear items.) All parts and laborlabor for warrantable failures are covered by the standard warranty. This The Sourcewell member is defined in our Warranty responsible for all required maintenance and Limitation of Liability agreements for both brands. For Case Construction this is defined adjustments as stated in the Dealer Operating guideoperating manual for each model. Failure to perform required maintenance may be grounds for denial of warranty for a component negatively affected by failure to perform maintenance. Exclusions from Product Warranty •All incidental or consequential damages. •All defects, damages, or injuries caused by misuse, abuse, improper installation, alteration, neglect, or uses other than those for which products were intended. •All defects, damages, or injuries caused by improper training, operation, or servicing of products in a manner inconsistent with manufacturer's recommendations. •All engines and engine accessories (these are covered by original manufacturer's warranty). •Tires, belts, and other parts which may be subject to another manufacturer's warranty (such warranty will be available to purchaser A copy of our limited warranty can be found in the Attached Owners Manual. Each machine purchased will come with a copy of the owners manual which contains a copy of our manufacturers limited warranty. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationNo. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please (see the Warranty and Limitation of Liability agreements section 45 for both brands. any exclusions) * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse Yes. For any unit that is over 50hp we pay our dealerships a fee for up to 400 miles if a service truck is dispatched, plus pay for parts and labor for the repairs. Other travel time may be approved on some Heavy Construction productsa case by case basis as deemed necessary. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction No. Our dealer network provide encompasses the entirety of the United States and Canada. We have 150+ brick and mortar locations with service trucks and over 600 technicians for repair service and the network covers the entire of North Americawarranty repairs. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items Yes, excluding the following: Engines, tires, batteries or VanAir Systems which are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliverytheir respective manufacturers warranties. * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeNew, but unused, uninstalled parts in their original containers are eligible for return within 90 days of purchase. Return shipment to Ditch Witch will be the responsibility of the customer. All sales of wholegoods are final and not limited to: - Deliver a unit that is free of defects in material eligible for return. We reserve the right to make good faith customer satisfaction decisions on all customer purchases up to and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defectsincluding returns/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedexchanges. * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where The Ditch Witch dealership offers up to a 2000 hour service contract that can be purchased locally from the servicing dealer. If a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionschooses a service contract the price will be included on the Sourcewell quote. * 53 52 Describe your payment terms and accepted payment methods. ? Payment terms are Net 30. We accept check, after receipt of invoice. Acceptable and or payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Cardvia ACH transfer. * 54 53 Describe any leasing or financing options available for use by educational or governmental entities. Financing options Ditch Witch® Financial Services, our in-house finance group, offers a complete package of leasing and leasing solutions conditional sales programs to meet the needs of our customers. Lease terms and rates are available from CNH Industrial Capital America LLCas follows: The 24, 36 & 48 month lease Index rate is determined based on the 3 year, 4 year and 5 year published swap rates on the Board of Governors of the Federal Reserve System and is adjusted quarterly. Sourcewell members should contact The Ditch Witch® Financial Services (DWFS) standard lease is a purchase option lease and not considered a fair market value lease. Residuals are determined before contract agreement has been signed. Lease terms are 24,36,48 and 60 months. Ditch Witch® Financial Services (DWFS) is a private label group under Bank of the local CNH brand construction equipment dealer to see what options are availableWest, which is a subsidiary bank of BNP Paribas. * 55 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial We will administer provide the customer with an authorized Sourcewell price quote from Ditch Witch for any product a matrix that Sourcewell member wishes to have quoted. We will be published accept a standard Purchase Order from the customer. Once the unit is delivered by the local servicing dealer the customer will need to sign a delivery receipt. Ditch Witch will then invoice the member on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to membersstandard invoice. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themSample copies are attached. * 56 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be No, not at this time. We reserve the local dealer's discretionright to initiate the acceptance of P-Cards at a future date of our choosing should we decide to pursue a P-Card payment method. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include Our pricing model is a discount off from the Manufactures Stated Retail Price MSRP on each product. Attached to the RFP is a list with freight, setup, surcharge, of all products and any their MSRP prices. Discounts to Canada will be 2% less than the discounts offered in the US. This will account for all customs fees and other extra associated costs associated with shipping from the final sale on separate line itemsU.S. to Canada. CNH Industrial Discounts off List priceAttached are price lists by model. Note: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% We have included the price lists in both excel and PDF format in case there are any issues with opening large excel files. * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial Ditch Witch is offering discounts up to 10% from our manufacturers stated retail prices on all Ditch Witch, Hammerhead, and Subsite equipment. See attached pricing sheets for specific discounts on each model. Note: We have included the price lists in both excel and PDF format in case there are off list price ranging from 32% to 37%any issues with opening large excel files. * 59 58 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not Since we consider the Sourcewell Contract, and therefore their members, to corporately qualify for high volume discounts or rebates we offer any additional discounts currentlya very attractive discount up front on all machines. Our pricing is best pricing up front and therefore additional volume discounts or rebates are not necessary and therefore not offered in our proposal. Local dealers may, from time to time, may offer special pricing to compete in their local dealers are authorized markets. Such pricing will be at their dealer discretion to provide additional discountsand will always be below the Sourcewell contract price. * 60 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services Sourced products will be “open market.” CNH Industrial provided locally through the delivering dealer. The delivering dealer will provide a quote for each requestthe non Ditch Witch "sourced" product and the quote will be added onto the quote for the Sourcewell customer. Dealers may provide additional discounts at The customer will have the option to accept the quoted price or reject the price and choose to only purchase the approved Sourcewell product from Ditch Witch or its sister companies. Then the customer would be free to purchase a "Sourced" item from the brand of their discretion on the unit in questionchoosing. * 61 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe There are installation charges associated with each transaction certain optional features that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training need to be installed on the Ditch Witch machines. Installation charges for those items will be clearly listed on the quote for the Sourcewell customer. * 62 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightAll products are shipped from our factory in Perry, both OK to the local Ditch Witch dealer that will be making the final delivery of the product to the Sourcewell member. We have attached a freight matrix that details current shipping rates to each geographic area of the country including rates to ship into Canada. The local dealer does not charge freight or a delivery charge for final delivery from manufacturing facilitieshe dealer to the local Sourcewell member. Other freight charges per item are included in the pricing lists. In certain instances Sourcewell members may take delivery from dealer inventory however, distribution points, or transfers from other dealers' such inventory will be added subject to the same freight charges as a separate line itemnew production orders from the factory. This cost is FOB, but CNH Industrial often subsidizes it Freight to remain competitive in Hawaii and Alaska will be quoted separately as needed. All freight charges will be listed on the marketplacefinal quote provided to all Sourcewell customers prior to their placement of the order to Ditch Witch. * 63 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping Canada rates are listed int he freight matrix as indicated in question #61. Freight to Hawaii and delivery expenses calculation method Alaska will be used quoted separately as needed. Note: Shipping rates to Alaska and Hawaii have varied drastically over the last 18months and will continue to vary for offshore delivery as well as Alaska, Hawaii, and Canadathe foreseeable future. All freight charges will be listed on the final quote provided to all Sourcewell customers prior to their placement of the order to Ditch Witch. * 64 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer All of the option for equipment in this proposal will receive a Pre-Delivery Inspection (PDI) from the Ditch Witch dealer that includes a multi-point inspection of key components to be coded “will call.” This allows insure everything complies with the Ditch Witch standard operations of the machines. A delivery checklist is reviewed with the customer to pick up insure that key are covered by the equipment from the manufacturing/distribution pointsdealer. This can lower includes the cost provision of an operators manual for each machine, explanation of the transactionstandard limited warranty and phone numbers and contact information of the dealer service and parts personnel in the event that they would need to be contacted by the member This may also include operator training at time of delivery as needed. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all productsYes, parts and laborwarranty timeframes vary by product group and/or item. This is defined in our Please refer to the Icom America Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in Information provided within the Dealer Operating guideupload section. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction ICOM AMERICA, INC., ICOM, Incorporated's authorized distributor, warrants ICOM products to be free from defects in material or workmanship for a specified period of time from the date of purchase, depending on the product. Icom America, Inc. will, at its option, replace or repair parts found defective and Case Construction have items that are return the equipment or parts to the owner. The above-stated warranty repair undertaking does not covered such as: • Repairs arising from storage deteriorationapply to an ICOM product which, failure in ICOM America's exclusive judgment, has failed due to maintain the equipmentdamage, negligencemisuse, corrosion, accident, natural disaster, alteration, unauthorized or improper use of the equipmentinstallation, collision or other accident, vandalismrepair, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsmodification. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsProducts covered by the ICOM Limited or Extended Warranty may be returned to the Icom America Kirkland Service Center for covered repairs. Buyer may also return covered products to any Authorized ICOM Warranty Service Center or other authorized service agent designated by Icom America. Icom America will cover ground transportation out-bound from ICOM America's repair facility in Kirkland, WA or any other authorized ICOM Warranty Service Center or service agent for all repairs covered under the Extended Warranty. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North AmericaNo, we offer selected Dealer locations as Authorized Warranty Service Centers (AWSC) in addition to our Icom Service Centers. * 50 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Icom America covers warranties for ICOM products, whereas the Partner Vendor (OEM) would handle warranties for their products. However, the End-user has the option to return directly to Icom America's Partner Vendor (OEM) or send back to Icom America Service Center who will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty assist with the OEM warranty-return for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliverynon-ICOM product. * 51 47 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a Our Service Team checks the radio serial number to confirm if unit that is free of defects in material and workmanship - Reimburse under warranty or outside warranty period. If basic conditions for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policyare met: • Inside warranty period • Unit has not been altered/tampered • Unit has not had overvoltage • Unit has not been mistreated * They will proceed to fix the unit under warranty. Returns/Exchanges Should it not be repairable, a replacement unit will be offered to the client. Typical replacements are not allowedwith “like” condition from us repack (aka refurbished) stock and if there is nothing in similar condition available, replace from new stock. * 52 Describe any service contract options Warranty timeframe remains the same for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and replacement unit as if it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt were the original (ie start date of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available warranty is from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etcdate of purchase).). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all Sprinturf warranties cover, products, parts and laborlabor and will cover the expense of technicians' travel time and mileage to perform warranty repairs. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in The warranty also covers items manufactured or provided by other companies that are incorporated into the Dealer Operating guideSprinturf synthetic turf system (infills, pads, etc.). * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Sprinturf provides the most comprehensive product warranty in the North American synthetic turf industry. We provide an eight (8) year company and Case Construction have items third party insured warranty that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use covers all aspects of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationsynthetic turf systems we provide and install. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of The warranty is non-defective wear items expected to be replaced during prorated, and does not contain any type of “limitation of use” or “usage restriction” provision that would adversely affect the coverage of the warranty. The warranty covers the product (turf and infill), the installation and the performance of the turf system for the life of the eight (8) year warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. * Copies of these warranties have been provided in Sprinturf's response to this RFP. 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction The warranties cover, products, parts and labor and will cover the expense of technicians' travel time and mileage to perform warranty repairs. The warranty also covers items manufactured or provided by other companies that are incorporated into the Sprinturf synthetic turf system (infills, pads, etc.). * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction Sprinturf provides nationwide warranty coverage, and Case Construction dealer network provide has qualified, experienced technicians for repair and available in all regions of the network covers country to make warranty repairs in a timely manner at no cost to the entire of North Americacustomer. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain The warranty also covers items made manufactured or provided by other manufacturers. Certain items companies that are covered by some OEM's such as engines manufactured by Deutzincorporated into the Sprinturf synthetic turf system (infills, Kubota, Yanmarpads, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery.). * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free Please see our sample copies of defects Sprinturf warranties in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. our Proposal Document * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where Sprinturf also provides extended field maintenance programs to its customers through our SprintCare program. SprintCare programs can be purchased along with the field, or after the sale. Sprinturf can tailor a customer receives Extended Warranty coverageSprintCare program to meet the specific needs of a customer, both as to the number of maintenance visits per year, and it includes planned maintenance for 3 years & SiteWatch subscriptionsthe duration (number of years) of the program. * 53 Describe your payment terms and accepted payment methods. Payment Our standard payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLCSprinturf works with a number of independent financing companies to provide our customers with a variety of financing options. Sourcewell members should We have provided a list of these financing companies with contact the local CNH brand construction equipment dealer information for you to see what options are availablereview. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of Sprinturf's standard proposal documents are included in the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your referenceattachments. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themhave also included our AIA documents for billing (excel sheet). * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at Sprinturf does not currently accept the local dealer's discretionP-card procurement and payment process. However, we will work with Sourcewell to establish this program so that Sourcewell customers can use this process to pay for its orders with Sprinturf. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We Our pricing model is broken down by specific turf systems (fiber type, fiber height and fiber weight) which includes a standard infill mix of 70% rubber and 30% sand (by weight). Pricing for alternate infills and pad systems are offering discounts off broken out separately in the product categoryevent the customer wants to purchase one of those items. The total purchase price will include a discount off the list with freightPricing for each set of inlaid sports lines (football, setupsoccer, surchargelacrosse, and any other extra costs associated with the final sale on etc.), are also broken out as separate line itemsitems so the customer has a variety of options. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this responseLogos and field lettering options are also listed. For example, if the pricing in your response represents These prices are broken out on a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related servicesper square foot basis, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up calculate a total estimated cost based on the equipment from the manufacturingfield size that it wants to build/distribution pointsinstall. * The per SF pricing is based on a single field that is approximately 90,000 SF. This can lower is the cost standard size of most multi-sport fields (football, plus two other sports) that Sprinturf installs in the transactionUnited States. *These prices are installed pricing. They are turnkey. The per SF price covers all materials, freight and installation costs to provide the customer with an installed Sprinturf synthetic turf system when the work is completed.
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Yes, Our standard warranty states, “Fair warrants all Snocrete Snowblowers and Case Construction covers all productsSuper Haul Auxiliary Snow Body Inserts (the "Covered Equipment") of Fair's manufacture against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of delivery by the original end-user purchaser. After the Fair Manufacturing term has expired other additional OEM warranties may also apply (such as Cummins 2-year warranty on the Engine and 5-year warranty on the After Treatment). We do our best to create a quality product that stands the test of time. If an issue arises, parts we do our best to fix the problem to ensure the best experience for our customers no matter if we are the OEM or not. All items included on our products are covered under our warranty even if it is an issue that falls under a different OEM warranty (engines, cylinders, clutches, PTOs, etc.). We warranty the breakdown and laborthen we apply for the warranty under our vendor. This If the product is defined in not warranted by our vendor, we still warranty the product for our customer at our expense. Please see the attachment labeled “TABLE 9 Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. Documents” * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction No, Fair Manufacturing does not have items any usage or hourly restrictions that are not covered such as: • Repairs arising from storage deterioration, failure apply to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationour warranty. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments The warranty is also transferrable to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced each subsequent owner during the applicable warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse Yes, travel and milage are covered when warranty repairs are pre-approved by Fair Manufacturing and at the pre-approved, agreed upon, rate and amount based on some Heavy Construction productsthe factory estimated hours of service required. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction No, Fair Manufacturing is willing and Case Construction dealer network able to provide technicians for repair warranty services to all areas of the United States and the network covers the entire of North AmericaCanada. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain Yes, Fair Manufacturing 100% warrants all items, including vendored items made by other manufacturersunder its warranty. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover Additional OEM warranties may apply beyond the Fair Manufacturing Inc. warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryperiod. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but Fair Manufacturing does not charge any fee regarding returns or exchanges. There are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment no associated restocking charges or fees. All returns must be factory authorized prior to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedreturn. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where Fair Manufacturing has additional warranties and service contracts available to add on to a customer receives Extended purchase. Warranties contain options including different extensions by year and options that include parts only to parts labor and travel. Additional service contracts are also available including annual inspection programs to complete end-of-season or beginning-of-season services. This is described in the attachment labeled “TABLE 6 Parts and Service Documents” and “TABLE 9 Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionsDocuments”. * 53 Describe your payment terms and accepted payment methods. Payment Fair Manufacturing offers net 30 terms are Net 30, after receipt of invoicefor all Sourcewell members for factory direct purchases. Acceptable payment methods would Additional terms may be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Cardnegotiated with Fair Manufacturing Authorized Dealers. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options Fair Manufacturing offers factory direct lease-to-own and financing options. Additional leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what and rental options are availablealso available through our dealer network. Fair Manufacturing also can offer trade- in terms toward new equipment purchases. Fair Manufacturing also offers incentives towards multi-unit single PO purchases. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will Fair Manufacturing issues an invoice for the direct payor to Fair Manufacturing. This could be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide end user or the dealers with a matrix which provides the Sourcewell member dealer associated with the product, discount off list purchase. Warranty documents are provided in the service manuals. Additional warranties and pricing service agreements available to thempurchase are provided by dealers at their discretion. Factory direct purchases will include those documents upon request after verbal discussion about these options and the customer's specific needs. Please see the attachment labeled “TABLE 10 Transactions Documents" * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would Fair Manufacturing typically offers net 30 payment terms. Payments can be at the local dealer's discretionmade via check, money order or ACH for these terms. Fair Manufacturing also accepts Visa, Mastercard, Discover and American Express for all wear and replacement items. There are no associated add-on fees for utilizing these payment options. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include Fair Manufacturing's pricing model reflects a line-item percentage discount off MSRP. Please see the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line itemsattached pricing documentation labeled TABLE 11 Pricing Data. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging Fair Manufacturing's contract pricing reflects a 24% discount from 32MSRP for the “D” model line of Snocrete snow blowers and the SuperHaul Snow body insert, a 20% to 37%discount from MSRP on aftermarket parts and a 15% discount from MSRP on the “C” model line of Snocrete snow blowers. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer Fair Manufacturing offers an additional 2% discount to any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discountspurchases of (5) five or more snow removal products such as Snocrete snow blowers (including both PTO driven and/or self- contained) and SuperHaul snow body inserts made on the same purchase order. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide For any non-standard items, we supply a quote for each request. Dealers may provide additional discounts at request allowing us to cater to the specific needs of the customer and design the product according to their discretion on the unit in questionproduct usage needs. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Fair Manufacturing does not directly charge any additional fees or charges that are not included in the pricing submitted in our response as described in the questions (i.e., not including freight) for the standard services provided with the purchase. Additional services that are non-standard are provided at cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training available upon request and pricing (i.e., annual training services, annual inspections, etc.). * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightFair Manufacturing products are priced FOB. When shipping is preferred by the customer it is priced at a “Best Cost” approach. The “Best Cost” is determined by soliciting quotes from several vendors and choosing the lowest cost among reputable transportation companies. Upon receipt of these quotes, both the shipping costs are then sent to the customer for approval before contracted by Fair Manufacturing, eliminating any surprises in the invoice. Additional options for shipping may be priced based upon customers' needs and/or requests such as factory rep delivery. Factory direct shipping from manufacturing facilitiesa Fair Manufacturing rep is always an option and is typically included in the cost of any custom on-site training and setup packages when chosen by the customer. Customers always have the option to choose their own shipping, distribution pointspick up the product factory direct, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it allow their dealer to remain competitive in the marketplacechoose and arrange freight. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as All shipping options to Alaska, Hawaii, and CanadaCanada are done through a third-party. Shipping charges associated with an offshore delivery would include an additional palletizing or containerizing charge. Fair Manufacturing is not liable for any duties, brokerage costs, or fees associated with shipping outside of the United States. All sales are in USD. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution pointsFair Manufacturing offers expedited shipping when requested including emergency factory direct via factory rep delivery. This can lower drastically decrease wait time associated with transnational shipping. Factory rep delivery with onsite setup and training can be a real resource during emergency situations where the cost learning curve has to be picked up quickly and the “tricks of the transactiontrade” can be taught immediately based on the current conditions the equipment is being operated under. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction All Hands Fire Equipment LLC offers a wide range of products from a wide range of manufacturers, and Case Construction covers each of them vary in terms of the specific items that are covered under warranty. Please see attached examples of several of the warranties that our manufacturers provide for the products offered under this proposal, for reference (Under "Warranty Examples"). Additionally, All Hands Fire Equipment LLC stands behind the quality of all products, parts products and laborservices offered to its customers. This It operates under a customer first mentality and will ensure that it partners with the manufacturer to ensure that every effort is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in put forth to help the Dealer Operating guidecustomer resolve any warranty issue that may arise. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are All Hands Fire Equipment LLC is not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use aware of the equipment, collision any usage restrictions or other accidentlimitations that would adversely affect warranty coverage that its manufacturers provide. However, vandalismif any of these items should arise - All Hands Fire Equipment stands behind the quality of its products and associated warranties, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without and will work hand in hand with the customer to ensure adequate coolant or lubricants, adjustments resolution with regards to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the any warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsclaims that may arise. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsThe standard manufacturer warranties that are offered do not cover the expense of the technicians' travel time and mileage to perform warranty repairs. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network There are no geographic regions of the United States or Canada (as applicable) for which All Hands Fire Equipment LLC cannot provide technicians a certified technician to perform warranty repairs. Sourcewell participating entities in these regions will be guided by the All Hands Fire Equipment Customer Service Team in terms of how to schedule their warranty service repairs, as well as the step by step process for repair and the network covers the entire of North Americaclaims. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We All Hands Fire Equipment LLC stands by its customers every step of the way, and is known across the industry for its above-and-beyond customer service. Whereas the warranties themselves will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutzgo back to the original manufacturer, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which All Hands Fire Equipment Customer Service Team will help to guide the customer signs at the time of delivery. * 51 What are your proposed exchange through this process and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver will serve as a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member regular liaison with the product, discount off list manufacturer in order to ensure proper and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactiontimely resolution. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Digital Ally will include a five (5)-year Advanced Exchange Warranty at no additional cost for the FirstVu PRO Body Camera, EVO-HD In-Vehicle Camera System, and Case Construction covers InterVu Room Camera System with our five-year Subscription Cloud Plans. A five (5)-year Advanced Exchange Warranty for the QuickVu Docking Station, Body Camera Batteries, and other hardware will also be included at no additional cost for the full term of the EVO Web GovCloud contract with the Subscription Cloud Plans. Hardware that is purchased individually and not with a Subscription Cloud Plan will include a 1-year Advanced Exchange Warranty. The Advanced Exchange Warranty includes any defects in materials or workmanship on all productssystem components, parts and laboras well as all software upgrades not requiring hardware revisions. This The Warranty period will begin from the date of invoice. Digital Ally's Advanced Exchange Warranty Program is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined the most revolutionary Service Policy in the Dealer Operating guideindustry. During the Warranty Period, if the hardware has a service issue, our Technical Support Department will diagnose the problem. If we determine the problem to be a hardware issue, Digital Ally will send you a replacement module to fix the problem. Shipments reach most within two (2) business days to keep down time to a minimum. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsNot applicable. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes, the Advanced Exchange Warranty covers the expense of technicians'' travel time and mileage to perform warranty repairs. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network Not applicable. Digital Ally does not have geographic region restrictions to provide technicians a certified technician for repair and the network covers the entire of North Americawarranty repairs. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items When applicable, these warranties are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in typically passed on to the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryoriginal equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? CNH IndustrialDigital Ally's responsibilities includeRMA Program: Returns for Defect or Non-conformity Prior to Acceptance: Subject to the Terms of Sale of the products purchased by you, the customer, from Digital Ally (“Product(s)”), Products will be deemed accepted upon the earlier of your formal acceptance of the Products or the expiration of 30 days from delivery of the Products (“Acceptance”). If you discover prior to Acceptance that some or all of the Products are (a) defective, or (b) do not conform to Digital Ally, Inc.'s (“Digital Ally”) product specifications, they may be returned to Digital Ally for replacement or a credit of the purchase price that can be applied towards future purchases. Products returned prior to Acceptance must be in original box with original accessories, packaging, and manuals (if included) in undamaged, clean, and brand-new condition. Products that are returned incomplete, damaged, or with serial number missing or tampered with may not be accepted for return. All other terms of this Product Return Policy shall apply to returns for defect or non-conformity prior to Acceptance. All Returns: Digital Ally is not responsible for Products that you ship to us that are lost or damaged in transit. You are solely responsible for filing claims against the furnish to you all available information and give any other reasonable assistance requested by you to assist you in filing a claim for delivery damage. Digital Ally will be responsible for filing claims against the carrier for any such loss or damage for Products Digital Ally ships to you. At Digital ▇▇▇▇'s sole discretion, it may accept returns for replacement or credit after the Acceptance date. Custom order Products (i.e. special cable lengths or engineer customized items) are sold on a non-cancelable and non-returnable basis (NCNR), and returns of such custom order Products (“Custom Products”) will be accepted on a case by case basis following written approval by a Digital Ally executive officer. If such return is authorized, Custom Products may only be returned for credit towards another Product of equal or greater value. Digital Ally retains the right to refuse returns of Custom Products. Digital Ally retains the right to refuse the return of any Product, except as provided in the Digital Ally, Inc. Limited Warranty accompanying your Product purchase (“Product Warranty”). Other than returns covered by a Product Warranty, returns may be subject to a 20% restocking fee. Out-of-warranty returns will be charged a shipping fee. Prior to returning a Product to Digital Ally for any reason, including under the Product Warranty, you must first obtain a Return Material Authorization (“RMA“) from Digital Ally by contacting Digital Ally's Product Support department, supplying the requested information regarding the Product to be returned, and receiving Digital Ally's approval of the return. You will be given a case number for reference. Digital Ally will not accept returns without (a) an approved RMA, (b) the appropriate documentation included, and (c) compliance with this Product Return Policy. * The returned Product must be sent back to Digital Ally packed in accordance with Digital Ally's return shipping instructions, with the RMA number clearly marked on the outside of the return packaging, with the Product invoice, and all return shipping information necessary for Digital Ally to ship, as applicable, the exchanged or repaired Product back to you. You are responsible for shipping and insurance expenses arising from the Product return, and any repair or replacement costs, except as provided under the Product Warranty, and the RMA may require that, in addition to the Product to be returned, you also return any media, documentation, and any other items that were included in your original shipment. All Product returns shall be sent to the following address: Digital Ally, Inc. ▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ Lenexa, KS 66215 ATTN: RMA You are responsible for the removal and preservation of all data, including videos, previously stored on the Product you are returning; if Digital Ally accepts the return of a Product, the return is final and ownership of the returned Product is transferred irrevocably to Digital Ally immediately. Before an RMA is issued, Digital Ally may require the prepayment of items for which you are responsible, including, but are not limited to: - Deliver a unit that is free , applicable restocking fees, shipping fees, and cost of defects in material and workmanship - Reimburse for costs for repairs that are repair or replacement of Products beyond the result term or terms of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policyWarranty. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program Digital Ally offers Subscription Plans for Heavy Construction equipment; where our cloud service. Our Subscription Plans allow either monthly, quarterly, or annual payment options and either a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions3-year or 5-year contract term. * 53 Describe your payment terms and accepted payment methods. Payment Digital Ally's payment terms are Net 30NET 30 and we accept credit cards, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretionchecks, but most would accept cashEFT, ACH, Check and Pp-Cardcards. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing We can offer leasing options on a monthly, quarterly, or annual basis. Our Sales Department can offer quotes of both a leasing option and leasing solutions are available from CNH Industrial Capital America LLCoutright purchasing options for the educational or government entities to consider. Sourcewell members should contact Our Sales Team is more than happy to assist our customers with evaluating the local CNH brand construction equipment dealer to see what options are availablepayment plan that will best fit their needs. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer We have uploaded a matrix that will be published on copy of our Dealer Portal and/or sent to our dealers notifying them Terms of the contract period, products awarded, Sale and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list Website Services and pricing available to themCloud SLA. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at Yes, Digital Ally accepts the local dealer's discretionP-card procurement and payment process. There is not an additional cost to Sourcewell participating entities for using this process. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Digital Ally is proposing a pricing model with line-item discounts. We have attached a Price Sheet in the Document attachment tab that details each product's line item description, list price (MSRP), percent discount, and the Sourcewell discounted price (Contract Discount Price). We have listed each line item under its corresponding category to make it more comprehensible and easier to find a product. These categories include: Body Cameras and Accessories, Automatic Activation for Body Cameras, Vehicle Cameras and Accessories, Cloud and Camera Bundles, Interview Room Camera Systems, and All other products. We are offering discounts off an overall 8% discount on all of our products listed. This 8% discount also applies to the product categoryprimary camera systems and the cloud/camera bundles with purchase quantities of 31 units or more. The total We are offering a 6% discount on the primary camera systems and the cloud/camera bundles with purchase price will include a discount off quantities of 1 to 30 units. All accessories and docking stations are listed at an 8% discount, regardless of the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%purchased quantity. * 59 Describe In addition, we are offering a 5% discount on any quantity or volume discounts or rebate programs that you offer. CNH Industrial does products not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion listed on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your responseprice sheet. This includes all additional charges associated with will allow a purchase minimum discount on any new products that we release so that we can still sell them from the Sourcewell Contract between the time they are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship released to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost time we are able to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added add them as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in item on the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will callprice sheet.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? New Holland Construction Frame and Case Construction structural components including oil reservoirs, fittings, oil coolers, electrical switches and clutches, pulleys, hydraulic pumps and wheel motors are covered for two years of commercial use. This warranty covers all productsmanufacturing defects for two years, including parts and laborlabor (excludes wear items). Wear items including drive belts, blades, hydraulic hoses, tires, batteries and rental use are warranted for 90 days. Scag Velocity Plus™ and Advantage cutter decks are warranted against manufacturer's defects for three full years. This is defined in our Warranty warranty covers parts and Limitation of Liability agreements labor for both brandsthe first and second years, and parts only for the third year. For Case Construction this is defined in Engines and engine components are covered by the Dealer Operating guideindividual engine manufacturers. See engine owner's manual for warranty period and details. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure The warranty coverage applicable to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Sourcewell qualifying entities is a 2- Year Commercial Machine Warranty and Limitation of Liability agreements for both brandsimposes no usage limitations or restrictions that would adversely affect its coverage. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsThe Scag mower, including any defective part must be returned to an Authorized Scag Service Dealer within the warranty period. The expense of delivering the mower to the dealer for warranty work and the expense of returning it to the owner after repair will be paid for by the owner. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction Any Sourcewell participating entity that purchases a Scag branded piece of equipment can at a minimum source warranty repairs via the certified technician at the authorized dealer from which the mower was purchased. In many cases the purchaser will have more than one Scag authorized dealer within a reasonable distance to choose from. All Scag authorized dealers must have and Case Construction maintain service a service department, staffed by Scag certified technicians, to maintain its authorized Scag dealer network provide technicians for repair and the network covers the entire of North Americastatus. * 50 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We With the exception of engines and engine components, any part of the Scag commercial mower manufactured by Scag Power Equipment, found to be defective in materials or workmanship, will cover certain be repaired or replaced by an Authorized Scag Dealer without charges for parts and labor, within the 2- Year Commercial Machine Warranty Period. This includes but may not be limited to oil reservoirs, fittings, oil coolers, electrical switches and clutches, pulleys, hydraulic pumps and hydraulic wheel motors. Wear items made by other manufacturersincluding drive belts, blades, hydraulic hoses, tires and batteries are covered for a period of 90 days. Certain items Engines and engine components are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other the individual engine manufacturers. Coverage detail is provide in the Warranty See engine owner's manual for warranty period and Limitation of Liability agreement form which the customer signs at the time of deliverydetails. * 51 47 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeWe will exchange any whole good or accessory item purchased from an awarded Sourcewell contract. All returns shall be in new, but are not limited to: - Deliver a unit un-used condition, in its original packaging where applicable. Equipment must still be represented in the current model year program to be eligible for exchange or refund. Equipment that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment has cut grass or handled debris will need to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedbe evaluated independently. * 52 48 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptionsCurrently there are no factory service contract options available. * 53 Describe 49 What are your payment terms and accepted (e.g., net 10, net 30)? We propose payment methods. Payment terms are Net of net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any 50 Do you provide leasing or financing options, especially those options available for use by educational or that schools and governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose entities may need to use in connection with an awarded contract (order formsto make certain acquisitions? Our finance partners offer funding solutions in all 50 states. With locations in Arizona, terms Connecticut, Florida, Michigan, Minnesota, New Hampshire, North Carolina, North Dakota, Texas, South Dakota, and conditionsWashington, service level agreementsthere are multiple financing and lease options for cities, townships, schools etc.). Upload a sample of each (o Western Equipment Finance ▇▇▇▇ ▇▇▇▇▇▇▇ / ▇▇▇-▇▇▇-▇▇▇▇ o New Equipment Leasing, Inc. ▇▇▇ ▇▇▇▇▇ / ▇▇▇-▇▇▇-▇▇▇▇ * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as applicable) described in the document upload section Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. Scag is a manufacturer that sells its products through 2 step distribution. We propose to designate our 8 U.S. and Canadian distributor to accept and process Sourcewell Cooperative entity purchase orders. We would ask that all requests, for contract access or for quotes, are issued directly to Scag. Scag will verify the cooperative entities eligibility and issue a quote with instruction indicating which of your responseits distributors that the P.O. shall be issued to. CNH Industrial Our distributor will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them then coordinate delivery of the contract periodorder by making arrangements between the best, products awardedclosest, authorized Scag dealer and the purchaser. After the purchaser accepts delivery, and discounts off list price so they can quote equipment signs a delivery or pick-up acknowledgment, the distributor shall invoice the purchasing entity. Having each distributor responsible for processing all orders within its assigned territory will reduce the number of individual dealer sales reports. Distributors will manifest and report sales within their territory, and remit the corresponding administrative fee back to membersSourcewell on a quarterly basis. The sample matrix Scag will be uploaded continually monitor the sales process from end to end and will require their distributors to copy them on all quarterly sales reporting and administrative fee payments to check for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themaccuracy. * 56 52 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would P-Cards can be at accepted for payment by participating, authorized Scag dealers with advanced notification. These equipment transactions may be subject to a 2% surcharge when not prohibited by state law. Invoice payments for these purchases will be direct to the local Scag dealer's discretion, as coordinated by the applicable Scag distributor. In this case, the Scag distributor will still report these sales quarterly to Sourcewell and be paying the administrative fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include proposing a 22% discount off of Scag's MSRP (list price) on all qualifying whole-goods and accessories for the list with freight48 contiguous states. Canada, setupAlaska, surcharge, Hawaii and any U.S. Territory will carry the same 22% discount plus freight and any other extra costs fees associated with the final sale on separate line itemsinternational shipments. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the All pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial in U.S. dollars. Qualifying products will provide a quote for each request. Dealers may provide additional discounts at their discretion be defined by Scag Power Equipment, and limited to products considered commercial in nature and listed on the unit in questionattached price list. * 61 Identify any element of Qualifying accessories must be purchased on the total cost of acquisition same purchase order as the whole-good that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship it's intended to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used with, in order to qualify for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactiondiscount. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? New Holland Construction All products sold by Curbtender maintain a parts and Case Construction covers labor warranty, as well as warranty on service parts. Curbtender has created a standard 2 year base warranty for all of its products, exclusively for Sourcewell customers. The standard base warranty for non-Sourcewell customers is 1 year. Additionally, the PowerPak automated side loader comes standard with the "Premier Standard Warranty" which is 5 years arm structure, 5 years body structure, and 5 years operational electronics. The Premier Standard Warranty works in conjunction with the 2 year parts and laborlabor warranty. This is defined in our Warranty the industry's best standard warranty on an automated side loader. After the two years base parts and Limitation labor warranty is expired, the following three years warranty is parts OR labor reimbursement for operational electronics, arm structure, and body structure. The warranty on service parts is 90 days and does not include labor cost of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guidereplacement. * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction All restrictions are stated in our warranty statement documents, as listed in the document upload section. Generally speaking, the unit must be serviced regularly according to manufacturer's recommendations and Case Construction have items that are warranty requests must follow the established procedures. Curbtender's warranty does not covered such as: • Repairs arising from storage deterioration, failure extend to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, consumable "wear parts" such as engine tune-upsbearings, engine fuel system cleaningbushings, checksfilters, adjustmentssteel liners, shimmingguide shoes, belts, pins, hydraulic oil, etc. • Replacement The PowerPak's 5 year arm structural warranty is restricted to 1,300,000 arm cycles (or 260,000 arm cycles per calendar year calculated at a rate of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands1,000 arm cycles per working day). * 48 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction Curbtender's warranty does reimburse on some Heavy Construction productsnot cover travel time, mileage, or troubleshooting time. * 49 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Both New Holland Construction Curbtender's in-house service technicians are the "last line of defense" for warranty repairs. Typically the repairs will be performed by the nearest local Curbtender sales and Case Construction dealer network provide technicians for service partner, or the end-user's service department, or a qualified local hydraulic/equipment repair shop. Curbtender's factory service techs work with any and the network covers the entire all of North Americathese entities remotely by providing troubleshooting expertise. On-site factory direct warranty repair support is rarely required, but is available if necessary in all 50 US states and 10 Canadian provinces. * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's Curbtender manages the warranty for its vendor supplied body components such as engines manufactured by Deutzpumps, KubotaPTOs, Yanmarcylinders, etcvalves, and electronics. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which Curbtender may require the customer signs at to send faulty parts in for analysis prior to warranty reimbursement being finalized. Curbtender does not handle any chassis or chassis component warranties- these are performed as standard by the time of deliveryapplicable truck chassis dealerships. * 51 48 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeUnused service parts may be returned or exchanged within the 90 day warranty period, but are not limited to: - Deliver subject to a unit that is free 20% restocking fee. The restocking fee will be waived if the part was unneeded for a repair and had been ordered at the recommendation of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide factory service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedtech. * 52 49 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program Curbtender's Premier Support Plan offers onsite unit health inspection & service training" for Heavy Construction equipment; where a customer receives Extended Warranty coverageflat fee of $10,000 per event. This annually renewable service option includes sending a factory service technician to the end-user's location for 4 days to conduct a service training session for up to 5 technicians and perform a comprehensive unit health assessment on up to 5 Curbtender units. As part of that assessment Curbtender will check that all hydraulic pressures meet factory expectations, will ensure all mechanical and electronic settings meet factory recommendations, test the hydraulic oil, and it includes planned perform a thorough physical and functional inspection. If necessary (and possible), certain repairs or preventative maintenance may be performed onsite during the visit (charged separately as necessary if non-warranty). Customers who purchase this service option qualify for 3 years & SiteWatch subscriptionsa one year extension to their base unit warranty if conducted in the first year of unit service. See related documents in the uploaded files. * 53 Describe 50 What are your payment terms and accepted (e.g., net 10, net 30)? Curbtender's payment methods. Payment terms are Net 30net 30 for customers located in the continental US. For all others, after receipt the terms are still net 30 from time of invoice. Acceptable payment methods would invoice but the unit will not be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Cardreleased for transport until it has been paid. * 54 Describe any 51 Do you provide leasing or financing options, especially those options available for use by educational or that schools and governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose entities may need to use in connection order to make certain acquisitions? Curbtender offers financing to its customers in partnership with an awarded contract Alliance Funding Group. AFG specializes in municipal financing and leases, with extensive experience in the refuse industry. ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/state- local-government/ Together, AFG and Curbtender are able to offer a wide variety of affordable municipal finance products. The exact rates, payment amounts, and finance structure varies widely depending on the needs of the customer (order formslength of plan, terms and conditionstype of lease, service level agreementsdesired residual values, etc.). Upload The exact rate is further determined by a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themmunicipal customer scorecard. * 56 Do you accept the P-card procurement and payment 52 Briefly describe your proposed order process? If so, is there any additional cost . Include enough detail to support your ability to report quarterly sales to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this responseContract template. For example, if the pricing indicate whether your dealer network is included in your response represents and whether each dealer (or some other entity) will process the Sourcewell Members' purchase orders. Curbtender intends to sell directly to its Sourcewell customers. This process is in collaboration with its resellers and not in competition with them. This encourages better cooperation and increased sales efforts. However, the customer benefits from controlled standardized pricing which is then further discounted to Sourcewell members. Furthermore, Curbtender is enhancing its warranty offering by providing Sourcewell customers with a percentage 2 year standard warranty at no charge. (Standard for non-Sourcewell customers is 1 year). All of Curbtender's resellers have digital access to its online Quote Configurator platform. The Sourcewell discount from MSRP or listis an included option in each model's configurator file. Furthermore, state the percentage or percentage rangeconfigurator features rules and logic to guide the quote process and build a truck that functions properly. CNH Industrial discounts The included Option Guides submitted are off list price ranging from 32% merely simplified versions of our online portal which has the various automatic rules and logic removed. As such, every reseller has the ability to 37%accurately and consistently quote any customer in the same manner that Curbtender would. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at Curbtender will work with its IT provider to see if a customer portal can be created which would allow Sourcewell customers to directly access our Quote Configurator and build out their discretion to provide additional preferred unit with applicable Sourcewell discounts. * 60 Propose a method Curbtender's reseller network has also agreed to work with Curbtender's proposal, including negotiated pricing and direct/centralized invoicing of facilitating “sourced” products or related services, which may be referred purchased trucks. They have further agreed to as “open market” items or “nonstandard options”participate in promoting the contract and servicing Sourcewell customers. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element Evidence of the total cost of acquisition that this support is NOT included in the pricing submitted with your responseupload section. This includes all additional charges associated with It should be noted that local motor vehicle rules and restrictions may apply in certain areas which restrict Curbtender's ability to sell a purchase that are not turnkey chassis product directly identified as freight to a customer. In such instances, Curbtender will use its Iowa Dealer License to dealer transfer the unit to a local chassis or shipping charges. For example, list costs body dealer for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship invoicing to the Proposercustomer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freightHowever, delivery, or shipping is an additional cost these instances are expected to be limited and Curbtender will still be responsible for quoting to the Sourcewell participating entity, describe in detail customer and remitting the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it administrative fee to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionSourcewell. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Kardex Remstar's warranties cover a full two year all products, parts and laborlabor and include at no charge preventative maintenance every 6 months at 6, 12, and 18 months. This PM's insure the equipment is defined in our Warranty 100% operational and Limitation of Liability agreements for both brands. For Case Construction this is defined in allows us to do corrective action on the Dealer Operating guideunits prior to a mechanical problem occurring. * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that The following are not covered such asunder the scope of the warranty: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use The replacement of the equipment, collision or other accident, vandalismfuses. • The replacement of fluorescent bulbs. • Ancillary equipment supplied by others, or other casualtydamage caused by such equipment. • The replacement of lost, damaged, or operation beyond rated capacity broken keys. • Routine adjustments (e.g., photocells, microswitches, reinitialization of controls, belt/chain tensioning). • Damage or specificationintermittent failure caused by connection to incorrect power supplies. • Damage caused by improper storage of materials within equipment. • Removal of obstructions internal or external to the unit (e.g., conveyors, dropped ceilings, computer floors). • Repairs arising from abuse or neglectnecessitated by abuse, including but not limited to: operation without adequate coolant or lubricantsnegligent care, adjustments to the fuel system outside equipment specificationsdeliberate damage, over-speedingaccident, improper storagefire, startingflood, warm-uppower supply surges, riots, war, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluidsacts of God. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsConsequential damages. * 48 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes all parts and labor, including travel time, meals and hotel stays are covered during the two year warranty. * 49 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Both New Holland Construction All territories in the United States, Canada and Case Construction dealer network provide technicians for repair Mexico have factory trained and the network covers the entire of North Americacertified service teams. * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Kardex Remstar will cover certain items made by other manufacturershonor our teaming partners warranty program. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that Service will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented done by the pricing proposal in this response. For example, if teaming partner through Kardex Remstar for all products manufacturered by the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced original equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionmanufacturer. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction Warranties are available for all inventory units sold, as well as remounted and Case Construction covers all productsrefurbished vehicles. Inventory units are defined as any Apparatus owned by BMFA. Warranties are not available offered for any Apparatus owned by other parties, parts and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guidebut brokered by BMFA. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Warranties cover parts and Case Construction have items that labor for the repair of any major component failure in which the repair costs exceed $3000. Warranties are not covered such as: • Repairs arising from storage deteriorationonly available for Apparatus owned by BMFA, failure also referred to maintain as an “inventory apparatus”. See the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the standard warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see clause included with inventory apparatus purchase agreements in the Warranty and Limitation of Liability agreements for both brands. upload section * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes. Warranties do include travel and / or mileage expenses related to covered repairs. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide There are no geographic restrictions for warranties included with apparatus purchases in the United States or Canada. BMFA reserves the right to have 3rd party EVT certified technicians complete the needed warranty repairs. Doing so allows for repair and a quicker response time to complete the network covers the entire of North Americaneeded warranty repairs. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide Warranties included in the Warranty and Limitation purchase of Liability agreement form which any inventory apparatus are available regardless of the customer signs at the time of deliveryapparatus manufacturer. * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeBMFA is proud to offer a condition guarantee with the purchase of any inventory apparatus. This guarantee ensures the apparatus purchased is in the condition described by BMFA, but are not limited toor noted by the Buyer during inspection. The following clause is noted on sales agreements: - Deliver "Seller guarantees the apparatus shall be in the same general condition as was described in public listing, or noted during inspection on Month/Date/Year. If a unit that is free significant change in condition occurs, Buyer has the right to void the agreement and receive a full refund of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment any deposits made to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. Seller." * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program While uncommon, BMFA willing to include the cost of the annual testing and chassis service for Heavy Construction equipment; where a customer receives Extended Warranty coveragethe year following purchase. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and it includes planned maintenance overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 52 Describe any performance standards or guarantees that apply to your services Each apparatus is processed through a multi-point inspection, assessing the condition of the undercarriage, tires, cab, warning lights, department of transportation- required lighting, body lighting, generator, pump, body and aerial device (if required). The apparatus is then road tested and fluids are inspected. All firefighting components are tested for 3 years & SiteWatch subscriptionsfull functionality. All apparatus are guaranteed to be inspected. All fire fighting components are inspected to the performance standards established by the National Fire Protection Association. BMFA guarantees a full condition report will be provided to the customer. * 53 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) The industry standard for apparatus refurbishment is between 120 and 180 days. BMFA seeks to finish all repair and refurbishment work within 80 days of when a project begins. BMFA guarantees each apparatus receives a quality control inspection by a Master Emergency Vehicle Technician. BMFA is home to 5 Master ARFF technicians and 7 Master Fire Apparatus technicians, certified by the Emergency Vehicle Technician Certification Commission. * 54 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt For the purchase of invoicean apparatus a requirement of 25% with remaining balance due at time of pick up or delivery. Acceptable payment methods would Refurbishment customers will be presented with an invoice for parts and labor at the local dealer's discretion, but most would accept cash, ACH, Check and P-Cardconclusion of job work completion. * 54 55 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLCThis proposal offers apparatus rental. Sourcewell members should contact the local CNH brand construction equipment dealer Please refer to see what options are availableTable 14A, Response #70. * 55 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them A Copy of BMFA sales agreement has been uploaded into the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to themStandard Transaction Document upload section as requested. * 56 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be Yes. This is accepted at the local dealer's discretionno additional cost. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 58 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We BMFA offers product and service category discounts for Participating Entities. Details are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion shown on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included Sourcewell Customer Pricing document uploaded in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionPricing Section. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Yes, each of our Manufactures offer warranties. We've attached each of our OEM warranties for reference. Additionally, each add on partners also offers different warranties on their modifications. Those warranties are specific to each spec, request, modification and Case Construction covers all products, parts and laborusage case. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined We'll work with each member to ensure they receive the best warranties in the Dealer Operating guidemarket for their specific needs. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction Many manufactures have items that are not covered such asdifferent usage restrictions based on a number of factors. This includes the improper usage of a chassis which could void the warranty. One example: • Repairs arising Certain chassis come with prep packages from storage deteriorationthe OEM, failure School Bus Prep, Shuttle Bus Prep, Ambulance Prep, Gaseous Prep to maintain name a few. If a School Bus Prep Chassis was used to build an Ambulance the equipment, negligence, alteration, improper use OEM would most likely void many of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specificationwarranties items because of the misuse of the chassis. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments Olathe will help answer any questions and be a resource in order to help members through these restrictions. We also recommend that each member understand these restrictions prior to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandschassis going into its specific usage case. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsYes, in many cases the expense of the technician, travel time, mileage, or towing cost will be covered by the warranty. Most OEM recommend the members Vehicle be taken to the nearest supporting dealership or service shop. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction We have the largest network in the US and Case Construction dealer network provide technicians are confident regardless of the geographical area we'll be able to help meet your member's needs. Having said that, each OEM geographical coverage is slightly different so we encourage members to reach out to our team and discuss their specific geographic location and usage for repair and the network covers chassis so we can help them make the entire of North Americabest OEM decision. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturersAll warranties are different across our OEM partners and Body Modifier. Certain items Depending on the claim we pass those situations directly to the OEM or Body Modifier. If the clams are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide approved in many cases Olathe can help with the Warranty repairs and Limitation of Liability agreement form which the customer signs at the time of deliverysolutions. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeOnce an order is placed with an OEM there is a point where the factory has the order scheduled. Each OEM is slightly different with what this point is, but are not limited to: - Deliver however at this time there is a no-cancellation policy. Thus Olathe will be unable to cancel or return any units. In the event, a member orders a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are wants to cancel it prior to the result of defects in material OEM confirming it and workmanship - Provide warranty payment Olathe can cancel it without penalty we would allow a member to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedcancel. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageOlathe offers many different service contracts across all of our OEMs. Some of these offers are OEM direct/specific and others are through third party providers. Olathe will work with each member directly based on their specific vehicle type, usage case, and it includes planned maintenance for 3 years & SiteWatch subscriptionsservice desires and provide them with the best solutions in the market. We will offer discounts much like our chassis offerings on these products as well. * 53 Describe your payment terms and accepted payment methods. Payment Olathe's payment terms are Net 30, after receipt of invoice. Acceptable 30 with acceptable payment methods would be at the local dealer's discretion, but most would accept cash, being ACH, Wire, or a Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing Olathe has a broad offering of leasing and financing options. We have short-term and long-term financing options and through Ford Motor Credit as well as additional 3rd party partners. We also offer a variety of leasing options, both in house leasing options as well as through 3rd party partners. We have full service lease options as well. We are confident Olathe can offer the best in market leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are availableyour customers no matter their need or situation. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer Olathe orders and processes over 30,000 units per year through our 5 OEM partners. We have a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract periodwell organize, products awardedtransparent, and discounts off list price so they can quote equipment efficient method for these orders. Since the Sourcewell contract would be new to Olathe we envision developing and modifying the current documents to specifically serve your members. The sample matrix will main milestones in the process would be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell overall quote, member with the productspecific specs, discount off list price, order confirmation, production and pricing available to themdelivery schedule and timeline. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance Yes, we accept up to $2,500 per vehicle, upfit or service. If a member would like to put more than $2,500 on a P- Card we will accept that form of payment however a transaction fee will be at added to the local dealer's discretiontotal cost. This fee will be a direct pass through to the member. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-product- category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are Olathe is offering discounts off of MSRP for all 5 of our OEM partners and for any model within those partners that meet the product categoryspecifications of this contract. The total purchase price will include a discount off This applies to any future products that OEMs could bring to market during the list with freightterm of this agreement. Additionally, setup, surcharge, and Olathe is allowing all upfits to be added to any other extra costs associated with chassis through either Olathe's partners or through the final sale on separate line itemsmember's partner of choice. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts Olathe's pricing discount range by OEM Manufacturer. Ford Motor Company – from 3.47% - 17.67% Stellantis – from 4.96% - 15.55% General Motors (Chevrolet / GMC) – 5.25% - 19.87% Mercedes – from 4.44% - 12.38% Other pricing details are off list price ranging from 32% to 37%outlined in our pricing attachment. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer We encourage any member ordering 20 chassis or more at a time to reach out to Olathe directly so we can review additional discounts currently. Our local dealers are authorized at their discretion to provide additional discountsand supply the member with an exact quote. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for Any open market items that need to be sourced equipment or services will be “open market.” CNH Industrial will provide source with a quote for each request. Dealers may provide additional discounts mark-up at their discretion or below 10% depending on the unit in questionitem and current open market conditions. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- pre-delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional Olathe is well versed and experienced in this industry segment, therefore we've considered all cost that maybe associated and taken all cost into account with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training our proposal. If a member has a unique or unforeseen request for their particular situation Olathe will work to offer them the very best solution at the lowest market price. In the event, a member has a Chassis upfitted and therefore needs special consideration those cost would be included in the cost of the upfit at the time the request is made. Olathe will provide those details to the member during the quoting process so they are able to review and evaluate. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as All OEM manufactures charges a separate line item"delivery and destination fee" these charges are displayed on every window sticker regardless of the model. This cost is FOB, but CNH Industrial often subsidizes it does not include any Chassis that are being moved to remain competitive in an upfitter and/or then delivered to the marketplaceend member. At the time of quoting the upfitted unit Olathe will outline and include all additional delivery charges for those instances. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping These area's or regions carry some of the most difficult and delivery expenses calculation method time consuming freight movements. In many cases there are numerous additional cost such as port entry, agent fees, driver cost, ferries, and other logistical specialties. In any of these instances Olathe will be used for offshore delivery work to provide the lowest cost to your members based on their specific needs as well as Alaska, Hawaii, and Canadaprovide all of those cost upfront during the quote process for your member to reveiew. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer Due to Olathe's size and scope we have key partnerships with many freight and automotive carriers which we constantly review in order to ensure we are receiving at or below market rates which we will pass along to your members. In addition, some of our partners including but not limited to AFI have an OEM ship through which allows Olathe to upfit certain vehicles and then put them back into the option for equipment OEMs transportation platform and have them delivered to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionmember at no additional cost. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 53 Do your warranties cover all products, parts, and labor? New Holland Construction All third party hardware and Case Construction covers software furnished by Konica Minolta hereunder are subject exclusively to the respective manufacturer's warranty. Konica Minolta shall pass through to Sourcewell members all productssuch applicable warranties. In the event of any service warranty claim, parts and laborKonica Minolta or 3rd party (Consultant) shall re-perform any deficient services, or, if Consultant is unable to remedy such deficiency within thirty (30) days, to void the invoice for the deficient services. This Consultant shall have no obligation with respect to a warranty claim (i) if notified of such claim more than thirty (30) days after the services in question were first performed or (ii) if the claim is defined in our Warranty and Limitation the result of Liability agreements for both brandsthird-party hardware or software failures, or the actions of the end user or a third party. For Case Construction this is defined in the Dealer Operating guideTHE FOREGOING IS THE ONLY WARRANTY MADE BY CONSULTANT. CONSULTANT HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. ALL SOFTWARE AND HARDWARE PROVIDED OR INSTALLED BY CONSULTANT HEREUNDER ARE SUBJECT EXCLUSIVELY TO THE RESPECTIVE MANUFACTURER'S WARRANTY * 47 54 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction All software and Case Construction have items that hardware provided or installed by Konica Minolta are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments subject exclusively to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsrespective manufacturer's warranty. * 48 55 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsWhere applicable, for hardware and equipment, Our warranties cover the expense of technicians' travel time and mileage to perform warranty repairs, ensuring that our clients receive prompt and efficient service without additional costs. * 49 56 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and None in the network covers United States We have geographic regions of Canada where we would not be able to market the entire of North Americaresulting contract. We can identify these areas upon request post award. * 50 57 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made All third party hardware and software furnished by other manufacturersKonica Minolta hereunder are subject exclusively to the respective manufacturer's warranty. Certain items are covered by some OEM's Konica Minolta shall pass through to Sourcewell members all such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. applicable warranties * 51 58 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects Please refer to attached documentation in material the “Table 9 A Warranty " zip file related to Kodak and workmanship - Reimburse for costs for repairs that are the result of defects in material Epson scanners exchange and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedreturn policies. * 52 59 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageThe maintenance and warranty pricing options vary by product and service in our proposal. The pricing and length of time is noted in the description of the available maintenance and/or warranty line item. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and it includes planned maintenance for 3 years & SiteWatch subscriptionsoverall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 60 Describe any performance standards or guarantees that apply to your services We are committed to providing service and support that aligns with industry-leading Service Level Agreements (SLAs). Our performance standards and guarantees encompass key metrics such as response times, up-times, and overall service quality. The specific terms of our SLAs are related to the particular solution and software being proposed. However, our standards consistently meet or exceed industry norms to ensure that our clients receive reliable and high-quality support. These SLAs are designed to maximize system availability, minimize downtime, and ensure prompt resolution of any issues that may arise. * 53 61 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Konica Minolta's support services adhere to the following standards and guarantees: Standard Response Timeframes • Severity 1 Issues: Respond within 1 working hour. • Severity 2 Issues: Respond within 4 working hours and use best efforts to restore. • Severity 3 Issues: Respond within 1 working day, provide fixes within a reasonable time, and inform the client when fixes will be provided. Severity Definitions • Severity 1: Complete system or critical business function failure. The solution is completely unavailable for all critical business units. • Severity 2: No system failure, but critical system functions are inaccessible or unusable due to serious performance degradation. • Severity 3: Application not performing per documentation but users can perform basic job functions with alternate procedures. Standard Issue Prioritization: • Based on the severity of the issue and the order in which they are received. • Customer emergencies take precedence over non-emergencies. Supported Items: • Software: Any software with a current support or maintenance contract. • Hardware: Troubleshoot hardware associated with the Konica Minolta solution to determine the root cause. Conditions for Fee-based Resources • Issues related to system performance, external applications, or requested changes. • Consulting, how-to, and training type questions. Customer Expectations • Respond to follow-up attempts within three tries. • Provide a means for remote access for technical support. • Maintain an internal escalation point for technical issues. Contact Information • Main Phone Support Line: ▇-▇▇▇-▇▇▇-▇▇▇▇ (Option #1), 8:00 AM – 8:00 PM East • Email Support Address: ▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇ • After Hours Support: By appointment or for critical production down situations. * These policies ensure timely and efficient support, aligning with Konica Minolta's goal to maximize the benefits of the solutions provided to customers. 62 Describe your data integrity and protection standards, data backup, recovery, and secure storage solutions. We prioritize data integrity and protection, offering robust solutions for data backup, recovery, and secure storage. Our standards are consistent with, or exceed, industry norms to ensure that our clients' data remains secure and accessible. Data Integrity and Protection Standards: We implement comprehensive data protection measures, including encryption, access controls, and regular security audits. Our solutions comply with industry standards such as GDPR, HIPAA, and other relevant regulations to ensure the highest level of data security and privacy. Data Backup and Recovery: Our data backup solutions are designed to safeguard your data against loss or corruption. We offer automated, regular backups to multiple locations, ensuring data redundancy and quick recovery in case of an incident. Our recovery point objectives (RPO) and recovery time objectives (RTO) are tailored to meet the specific service levels selected by our clients, ensuring minimal data loss and rapid restoration of services. Secure Storage Solutions: We provide secure data storage solutions that include advanced encryption both in transit and at rest, multi-factor authentication, and continuous monitoring for unauthorized access. Our storage systems are designed to ensure high availability and reliability, with specific uptimes guaranteed based on the chosen service levels. By adhering to these stringent data integrity and protection standards, we ensure that Sourcewell Participating Entities can rely on Konica Minolta for secure, dependable, and efficient data management solutions. * 63 What are your policies and governance features regarding large language models and generative AI? Konica Minolta Intelligent Information Management has adopted a cautious yet pragmatic approach to large language models and generative AI. Our policies and governance features are designed to ensure that these advanced technologies are used responsibly and effectively. • Collaborative Guidance: We rely on the expertise of the software developers we work with to provide detailed guidance on the specific capabilities and safe use of large language models and generative AI. These developers are at the forefront of AI research and implementation, ensuring that our solutions leverage the latest advancements while adhering to best practices. • Customer Best Practices: We encourage our customers to follow best practices for data protection and information governance when using AI technologies. This includes ensuring data privacy, maintaining transparency in AI decision-making processes, and implementing robust security measures to protect sensitive information. • Ethical Use: We emphasize the ethical use of AI, promoting transparency, accountability, and fairness in AI applications. Our policies ensure that AI solutions are designed and deployed to prevent biases, discrimination, and other unethical practices. • Continuous Monitoring and Improvement: Our governance framework includes continuous monitoring of AI systems to ensure they operate as intended and adhere to established guidelines. We regularly update our policies to reflect new insights, technologies, and regulatory requirements. By adopting this cautious yet pragmatic approach, Konica Minolta ensures that large language models and generative AI are used responsibly and effectively, providing value to Sourcewell Participating Entities while safeguarding data integrity and privacy. * 64 User Accessibility: How does your software ensure accessibility for all users, including those with disabilities, in compliance with standards? Ensuring accessibility for all users, including those with disabilities, is core to our mission. We are exceptionally focused on delivering solutions and partnering with companies that are committed to accessibility and inclusion. • Commitment to Accessibility: We design our software solutions with accessibility in mind, ensuring they comply with established standards such as the Web Content Accessibility Guidelines (WCAG) and Section 508 of the Rehabilitation Act. This ensures that our solutions are usable by individuals with various disabilities, including visual, auditory, motor, and cognitive impairments. • Inclusive Design Principles: Our development process incorporates inclusive design principles from the outset. This includes conducting user research with diverse groups, implementing accessible design elements, and performing regular accessibility testing. We prioritize features such as keyboard navigation, screen reader compatibility, adjustable text sizes, and high-contrast modes to cater to different user needs. • Partnerships with Accessibility Experts: We partner with companies and organizations that specialize in accessibility to ensure our solutions meet the highest standards. These partnerships provide us with the expertise and resources needed to continually enhance the accessibility of our products. • Ongoing Training and Education: We provide ongoing training and education for our development teams to keep them informed about the latest accessibility standards and best practices. This ensures that accessibility remains a top priority throughout the software development lifecycle. • User Feedback and Continuous Improvement: We actively seek feedback from users with disabilities to understand their experiences and identify areas for improvement. This feedback is invaluable in helping us refine our solutions and ensure they meet the diverse needs of all users. By focusing on accessibility and partnering with experts in the field, Konica Minolta ensures that our software solutions are inclusive and accessible to everyone, aligning with our mission to deliver exceptional value to all users. * 65 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. 30 days * 54 66 Describe any leasing or financing options available for use by educational or governmental entities. Financing Konica Minolta has several financing options we can offer Sourcewell members: NCL will offer leasing terms from 12-72 months on transactions from $15,000.00 and up. Programs will be offered with Tax Exempt Municipal Lease Purchase agreements as well $1.00 Purchase Options. Konica Minolta Premier Finance (USA) We administer financing through our Konica Minolta Premier Finance (KMPF) program. KMPF is the private label leasing solutions program of Konica Minolta. We hold a portion of the transactions we originate internally as leases and rentals. The balance of our transactions are available billed and collected by a wide variety of financial services partners from CNH Industrial Capital America LLClarge banks to specialty services providers. Sourcewell Any transaction that we assign, only the rights, title and interest in the equipment portion of a lease payment pass to a partner, with all other contractual obligations remaining with Konica Minolta. All transactions are governed by extensive Operating Agreements designed to protect our customers and ensure a world-class customer experience. Through these financing programs, we can offer the following suite of Finance Solutions: 1. Dollar Buyout Leases – 24 - 60 month terms (applicable only to Hardware Financing) 2. True Municipal Finance Programs – 24 - 60 month terms • Minimum transaction size $20,000 and the customer must qualify 3. Software Only Finance Program – 24 - 60 month term 4. Purchase Order Only Lease Program (ancillary documents may be required). • Customer Must Qualify • Details on Purchase Order Only Program are provided below. • Purchase Order only transactions. The following language must be incorporated into the members should contact or participating entity's purchase order: ▪ This purchase order incorporates the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditionsconditions of the Konica Minolta Sourcewell Contract No. XXXX specifically those financing terms from the Financing Agreement referenced in Table 10, service level attached to Contract as Exhibit A and Exhibit A-1 as set forth in https: ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇/kmbs/microsites/sourcewell contract for full terms and conditions that govern and control financing transactions which we have read and expressly agree to be bound by, as the controlling terms over any preprinted terms stated on this purchase order. We have included our KMPF Finance Agreements in our bid response. The KMPF Finance agreements are separate and standalone agreements. In event of any conflicts among the terms or conditions of the Sourcewell Contract #XXXX and/or Contract regarding the financing of any Equipment, etc.). Upload a sample of each Product or Services (as applicabledefined in RFP 101223 Section II.B.), the Financing Agreement terms shall control. Several states have recently implemented certain rules requiring specific disclosures as it relates to financing. As of 1/1/2024 there are 5 states, with 14 additional states expected to follow. Due to these disclosures, leasing, while still available, may have slight variations to the origination process, including showing the "Bank" as lessor. As with all leases originated through Konica Minolta, we remain fully obligated to perform our contractual commitments under the contract. Konica Minolta Premier Finance Canada We administer financing through our KMPF program. Konica Minolta Premier Finance is the private label leasing program of Konica Minolta Business Canada Solutions (Canada) Ltd. Our transactions are billed and collected by a wide variety of financial services partners from large banks to specialty services providers. Any transaction that we assign, only the rights, title and interest in the document upload section equipment portion of your responsea lease payment pass to a partner, with all other contractual obligations remaining with Konica Minolta. CNH Industrial will administer All transactions are governed by extensive Operating Agreements designed to protect our customers and ensure a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of world-class customer experience. Through the contract periodKMPF program, products awarded, and discounts off list price so they we can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution pointsfollowing suite of Finance Solutions: 1. This can lower the cost of the transactionDollar Buyout Leases – 24 - 60 month terms. 2. Software Only Finance Program – 24 - 60 month term. *
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Line Item Question Response. 46 43 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all "Yes, please see our attached warranties for our products. Bentley ▇▇▇▇▇, parts and labor. This is defined in our Warranty and Limitation Inc. warrants for a period of Liability agreements for both brands. For Case Construction this is defined in 2 years after the Dealer Operating guide. acceptance of the project." * 47 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction This warranty does not cover tears, ▇▇▇▇▇, cuts, pulls or other damage, deterioration, problems or loss caused by abuse, misuse, neglect, improper maintenance, improper installation (including without limitation failure to use Bentley-recommended adhesive), flood/excessive moisture, or use of footgear with cleats, spikes, skates, blades or similar projections. Failure to comply strictly with ▇▇▇▇▇▇▇’▇ installation and Case Construction have items that maintenance instructions and recommendations shall void warranty coverage for all affected carpet products. Pooling, shading, watermarking, pile reversal, pile crush, dye lot differences, and soiling are not manufacturing defects and are not covered such as: • Repairs by this warranty. Problems arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during approved adhesives will void warranty coverage. Coverage under this warranty is conditioned upon buyer promptly notifying Bentley of the warranty claim in writing within the applicable warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. * 48 45 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. Yes * 49 46 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities Members in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. No * 50 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made Products not produced by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in Bentley would typically be passed on the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryoriginal manufacturer. * 51 48 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. Please see attached Bentley ▇▇▇▇▇ Cancellation-Return Policy * 52 49 Describe any service contract options for the items included in your proposal. We do Through Bentley Flooring Solutions, we provide turnkey installation and project management to all Sourcewell members. Furthermore, other services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverageprovided are: project cost estimates, floor plan take offs, site coordination, scheduling, and it includes planned maintenance for 3 years & SiteWatch subscriptionsquality management. * 53 Describe 50 What are your payment terms and accepted payment methods. Payment terms are (e.g., net 10, net 30)? Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. 30 * 54 Describe any 51 Do you provide leasing or financing options, especially those options available for use by educational or that schools and governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose entities may need to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.)to make certain acquisitions? No * 52 Briefly describe your proposed order process. Upload a sample of each (as applicable) in the document upload section of Include enough detail to support your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent ability to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost report quarterly sales to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this responseContract template. For example, if the pricing indicate whether your dealer network is included in your response represents and whether each dealer (or some other entity) will process the Sourcewell Members’ purchase orders. "Bentley ▇▇▇▇▇ will process and manage all Sourcewell members purchase orders. Sourcewell Members will have a percentage discount from MSRP dedicated Bentley Customer Care Concierge who will work with the Sourcewell Member and their local dealer in placing their purchase order. Purchase orders are placed via email or listfax to Bentley Customer Care noting the Sourcewell contract number. Bentley Customer Care reviews the order, state confirming correct pricing has been used. Customer Care then proceeds to place the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%order and will respond with a order confirmation via email with production lead time within 24 hours. * 59 Describe any quantity or volume discounts or rebate programs that you offer▇▇▇▇▇▇▇ ▇▇▇▇▇ has a dedicated Sales Analyst who will track and report all sales on a quarterly basis per contract obligations. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *"
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Line Item Question Response. 46 45 Do your warranties cover all products, parts, and labor? New Holland Construction Curbtender's standard warranty is 1 year (or 2,080 hours) for its street sweepers and Case Construction covers all products, parts and laborleaf/debris/litter collection vehicles. This is warranty covers the entire manufactured body and all installed components, except for commonly defined in our Warranty "wear parts" which have a service life less than a year (such as brushes, drag shoes, bushings, bearings, belts, rubber skirting, etc). However, for Sourcewell customers Curbtender will be offering a 2 year (or 4,160 hours) warranty period at no extra charge for its sweepers and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guideleaf/litter/debris collectors. * 47 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure No restrictions or limitations occur. The customer can use the product to maintain collect any type of road debris without impacting the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandswarranty. * 48 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse As a standard practice, our warranties do not cover travel time or mileage to perform warranty repairs. However, Curbtender makes warranty determinations on some Heavy Construction productsa case-by-case basis. So if a warranty scenario requires such reimbursements in order to properly take care of the customer, we work to meet the servicing entity half-way. * 49 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction Prior to unit installation into a certain geographic area, Curbtender will designate and Case Construction dealer network train a service entity if none exists in that area today. Furthermore, it is common to train a government entity on service and provide technicians for it the ability to perform regular warranty repair and the network covers the entire of North Americawork themselves. * 50 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturersCurbtender's vendors provide it with various warranties on their manufactured products which we install in our products. Certain items The end user files a warranty claim with Curbtender's local service partner, and then Curbtender makes a warranty determination for the end user. After that process is completed, Curbtender separately seeks warranty reimbursement from its vendors. But the two processes are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which independent so that the customer signs at the time of deliveryonly has to file a claim in one place and determination is quicker. * 51 50 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeIf a return or exchange is required for service parts, a Return Goods Authorization form is created. Curbtender will then create a return shipping label for the end user to send parts back. A 20% restocking fee is applicable if the part has been installed and taken off (but are not limited to: - Deliver a unit that is free of defects used in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment service) prior to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedreturn. * 52 51 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program Curbtender's Premier Support Plan offers onsite unit health inspection & service training" for Heavy Construction equipment; where a customer receives Extended Warranty coverageflat fee of $10,000 per event. This annual service option includes sending a factory service technician to the end-user's location for 4 days to conduct a service training session for up to 5 technicians and perform a comprehensive unit health assessment on up to 5 Curbtender units. As part of that assessment Curbtender will check that all hydraulic pressures meet factory expectations, will ensure all mechanical and electronic settings meet factory recommendations, test the hydraulic oil, and it includes planned perform a thorough physical and functional inspection. If necessary (and possible), certain repairs or preventative maintenance may be performed onsite during the visit (charged separately as necessary if non-warranty). Customers who purchase this service option qualify for 3 years & SiteWatch subscriptionsa one year extension to their base unit warranty if conducted in the first year of unit service. See related documents in the uploaded files. * 53 52 Describe your payment terms and accepted payment methods. Payment ? Standard payment terms are Net 30net 30 days for customers located in the continental US. For all others, after receipt the terms are still net 30 from time of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, the unit will not be released for transport until it has been paid. Check and P-Cardwire transfer are accepted for equipment bodies. Check, wire transfer, and credit card are acceptable for service parts. * 54 53 Describe any leasing or financing options available for use by educational or governmental entities. Financing options Curbtender has partnered with NCL Government Capital, a Sourcewell awarded vendor, to provide numerous forms of financing and leasing solutions are available from CNH Industrial Capital America LLCto its customers. Sourcewell members should contact the local CNH brand construction equipment dealer In particular, Curbtender advertises municipal financing that has 12 months before first payment has to see what options are availablebe made, as well as a municipal lease-to-purchase option. * 55 54 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published Quotes are generated in Curbtender's online Configure-Price-Quote tool. Once an order is place, an "Order Acknowledgment" occurs to ensure all parties agree on our Dealer Portal and/or sent to our dealers notifying them the proposed build details. Upon completion of the contract periodunit, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to theman invoice is generated. * 56 55 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretionYes, Curbtender can accept P-card payments for its body equipment and parts. However, such transactions incur a 3% service fee. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 56 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering Curbtender utilizes an MSRP price list (see attached documents). Published model- specific discounts off the product category. The total purchase price will include a discount off the list with freightapply for Sourcewell customers, setup, surchargerepeat customers, and any other extra costs associated with the final sale on separate line itemsvolume purchases. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% These discounts can be combined. * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 57 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging Curbtender is offering Sourcewell customers a $2,000 discount from 32% standard pricing on its Sentry 450, Sentry 650, and VacPak models; and a discount of $3,500 from standard pricing on its Centurion and Warrior models. In addition to 37%these Sourcewell discounts, Curbtender provides Sourcewell customers with an upgraded warranty (2 years total) for no extra charge. * 59 58 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional Curbtender has volume discounts currentlybased on order sizes of 2-4, 5-10, and 11+ units. Our local dealers For Sentry 450, Sentry 650, and VacPak models, the volume discount is $1,000, $2,000, and $3,000 respectively. For Centurion and Warrior models, the volume discount is $2,000, $3,000, and $4,000 respectively. In addition to our Sourcewell discount and volume discounts, Curbtender offers a $1,000 repeat customer discount. Lastly, discretionary unpublished discounts are authorized at their discretion to provide additional discountsoffered on a case-by-case basis if a quote has a high level of option content select. All Curbtender's various discount options can be combined. * 60 59 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing Customers often have preferences for sourced equipment or services will be “various equipment, electronics, and other add-ons. When "open market.” CNH Industrial " items are requested by Sourcewell customers, Curbtender will provide use its purchasing power as an OEM to procure the item at OEM rates. Curbtender will then utilize a quote for each request. Dealers may provide additional discounts at their discretion sliding scale "cost plus percentage" markup depending on the unit option/product acquisition cost. For items $0 - $100: 50% For items $101 - $500: 35% For items $501 - $1,000: 30% For items $1,001 - $5,000: 25% For items $5,001 - $10,000: 20% For items $10,001 - $30,000: 15% For items $30,001 - $60,000: 10% For items $60,001 or more: 6% Curbtender intends to use the "sourced" products method to procure truck chassis on the "Open Market" that Sourcewell customers desire to mate with Curbtender's refuse bodies. While Curbtender is proposing a select group of turn key solutions with body and chassis offered together, it is impossible to offer every selection a customer may desire. So the open market sourcing is an important tool for Curbtender in questionoffering enhanced turn key offerings to its customers. * 61 60 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional Freight and training are the two main costs which are not included in our standard price guides. Freight is variable depending on model and customer location. Training is often requested by the end-user and facilitated by the local dealer. The cost that maybe associated with each transaction that of training ranges depending on customer location, number of operators or techs to train, and total time required. Typically Curbtender sees dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training charging $1,500 - $3,500 for training based on these variables. * 62 61 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightCurbtender will provide the customer with estimated freight quotes at time of unit quote, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as well as a separate line itemfinal freight quote prior to delivery. This cost Typically the unit is FOBdriven rather than flat-bed hauled to the customer, but CNH Industrial often subsidizes unless it has a CNG powered chassis. Curbtender works with multiple national freight brokers as well as several local drivers. Copies of valid insurance and regular driver history checks are used to remain ensure quality service. With multiple freight quotes for each unit moved, Curbtender is able to ensure the end user is receiving the most competitive in the marketplaceprice possible. * 63 62 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used Freight for offshore delivery as well as Canada is no different than our program for continental US. For Alaska, Hawaii, and Canadaoffshore locations, we normally have the added step of working with sea freight brokers and sometimes must plan production in order to meet winter passage restrictions. This is a regular part of our sales and delivery process. * 64 63 Describe any unique distribution and/or delivery methods or options offered in your proposal. Curbtender runs promotions on spare parts and wear parts for customers receiving new unit deliveries called "If it Fits, it Ships." We do offer the option can fit a substantial amount of parts into their ▇▇▇▇▇▇, effectively providing free freight for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution pointsthose parts. This can lower the cost In addition, we provide a discount of the transaction10% on those parts. *
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Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction Yes. 5-year Warranty for All MOBOTIX Cameras. The following wear parts and Case Construction covers all productsdefective conditions are excluded from the 5- year warranty: • Motorized or zoom lens, pan- and tilt motors, fan, timing belt pulleys, belt, slip ring, ATX power, adaptor, bubble of PTZ cover, hard drive, SD- cards. • Consumable parts such as batteries and MicroSD cards have a limited warranty of 6 months. • Items from suppliers other than Mobotix come with a one-year manufacturer's warranty. • 90-day warranty on parts and labor. This • The warranty does not cover failure which results from alteration, accident, misuse, neglect, voltage fluctuations, lightning, water damage (or force majeure). • The warranty does not cover malfunction which results from external equipment or accessory. (e.g. damaged power cable). • The warranty does not cover failure which results from interfacing with non-standard or custom equipment. • The warranty does not apply faulty installation or adjustment of controls, or improper maintenance. • The warranty does not apply to the appearance of the product or loss of accessory items. To receive product replacement and or warranty support, the customer is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined required to comply with the manufacturer's standard product registration process as well the standard product return policy that may include prior contact with manufacturer Technical Support, returning defective materials in the Dealer Operating guideoriginal packaging along with all original connectors, cable assemblies, connectors, and all original documentation. Warranty Coverage does not include damage or malfunction due to accident, acts of nature (including lightning strikes), improper operation, power surge/loss, misuse, neglect, unauthorized modification, or repair or use in a manner for which the equipment was not intended. Nor does it cover technician services for troubleshooting, removing, or replacing any failed component not covered by this warranty. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsNo. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction productsAt this time, these costs are not included in the warranty process. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide Konica Minolta has trained technicians throughout its entire service organization. Most repairs can be completed remotely without any need for repair and the network covers the entire of North Americaa technician to be on site. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Konica Minolta in most circumstances will cover certain items made by other manufacturers. Certain items act as the intermediary to ensure that the clients' needs and expectations are covered by some OEM's such met specifically as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover it pertains to warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryitems. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeKonica Minolta adheres to the Return Policies of the manufacturers, but are not limited to: - Deliver which vary based on the product sold and the timeline for return. Return information related to Mobotix is included as part of the FAQ provided as a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment supplement to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowedthis response. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, Support and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms service contracts are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use the vast majority of items offered by educational Konica Minolta. Konica Minolta also offers our Global Call Center that is available to support the devices sold under this contract. At the end of a maintenance agreement contract or governmental entitiesonce each successive 12-month period, KMBS and our authorized dealers may increase the maintenance or support charges. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) The annual increase in the document upload section of your response. CNH Industrial maintenance and base usage charges will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37not exceed 12%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transaction. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers Kardex Remstar's warranties cover a full two year all products, parts and laborlabor and include at no charge preventative maintenance every 6 months at 6, 12, and 18 months. This PM's insure the equipment is defined in our Warranty 100% operational and Limitation of Liability agreements for both brands. For Case Construction this is defined in allows us to do corrective action on the Dealer Operating guideunits prior to a mechanical problem occurring. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that Nothing other than standard terms. The following are not covered such asunder the scope of the warranty: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use The replacement of the equipment, collision or other accident, vandalismfuses. • The replacement of fluorescent bulbs. • Ancillary equipment supplied by others, or other casualtydamage caused by such equipment. • The replacement of lost, damaged, or operation beyond rated capacity broken keys. • Routine adjustments (e.g., photocells, microswitches, reinitialization of controls, belt/chain tensioning). • Damage or specificationintermittent failure caused by connection to incorrect power supplies. • Damage caused by improper storage of materials within equipment. • Removal of obstructions internal or external to the unit (e.g., conveyors, dropped ceilings, computer floors). • Repairs arising from abuse or neglectnecessitated by abuse, including but not limited to: operation without adequate coolant or lubricantsnegligent care, adjustments to the fuel system outside equipment specificationsdeliberate damage, over-speedingaccident, improper storagefire, startingflood, warm-uppower supply surges, riots, war, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluidsacts of God. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsConsequential damages. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. Yes all parts and labor, including travel time, meals and hotel stays are covered during the two year warranty * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction All territories in the United States, Canada and Case Construction dealer network provide technicians for repair Mexico have factory trained and the network covers the entire of North Americacertified service teams. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We Kardex Remstar will cover certain items made honor our teaming partners warranty program. Service will be done by other manufacturers. Certain items are covered by some OEM's such as engines the teaming partner through Kardex Remstar for all products manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of deliveryoriginal equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities includeAll products are designed specifically for the end users facility, but with limited returns once delivered. For automated equipment, once the order is placed there is no cancellation option. Kardex Remstar works with the end user prior to the placement of the order to validate the area the equipment is being installed and supported. All equipment is designed around the end users requirements and can not typically be resold do to specific heights, widths and depths of existing equipment. Returns for stock or "commercial off the shelf" items may be returned provided they are not limited to: - Deliver in the original packaging with a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. restocking fee * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program 2 Year warranty - Included automatically at no charge. 3 year warranty - First two year included at no additional charge. Add-on for Heavy Construction equipment; where a customer receives Extended one additional year - $1500.00 4 Year Warranty coverage, and it includes planned maintenance - First two year included at no additional charge. Add-on for 3 two additional years & SiteWatch subscriptions- $2800.00 5 Year Warranty - First two year included at no additional charge. Add-on for three additional years - $5500.00 * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 301% net 10, after receipt of invoicenet 30 days. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, AHC or Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options Yes we work directly with National Leasing Corp and incorporate their Sourcewell contract into all proposals that require leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are availableoptions. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them Most of the contract period, Kardex Remstar products awarded, are presented through professional proposals which include Sourcewell terms and discounts off list price so they can quote equipment to membersconditions and warranty documents. The sample matrix will be uploaded for your referenceAll product pricing is done internally. We provide the dealers with have included a matrix which provides the copy of a past proposal, Sourcewell member with the productTerms and Condition and our standard warranty documents, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretionYes we accept all major credit cards. 2.75% fee per transaction. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We Kardex Remstar discounts based on product category and volume. Attached in the uploaded documents are offering discounts off all product categories with the applicable product category. The total purchase price will include a and discount off applied against the list with freight, setup, surcharge, price. Discount vary by product category and any other extra costs associated with the final sale on separate line itemsvolume. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial All discounts are off list from List Prices as shown in our price ranging from catalogs. Varying discounts are applicable based on product. Product Type – Automated Equipment: Megamat VCM, Shuttle VLM, Kardex VBM Applicable Discount: 39.25% Discount Product Type – Inventory Software: Power Pick System Inventory Tracking Software Applicable Discount: 10% Discount Product Type – TC Storage Products (Non-Automated): Office Products, L & T Shelving and Drawers, Warehouse Shelving, Logic Shelving, Workbench and Shop Equipment, Technical Workstations, & Metal Lockers & Product Type – FM Locker Products (Non-Automated): Phenolic Lockers Applicable Discount: Order Value $0 - $50,000- 36% Discount Order Value $50,001 and up - 40% Discount Product Type – ASP Storage Products (Non-Automated): Mobile, QUIK-LOK®, Side to Side, Wood-Tek™, Times 2, & Wire Shelving Applicable Discount: Order Value $0 - $50,000- 28% Discount Order Value $50,001 - $100,00 - 32% to 37%. Discount Order Value $100,001 and up - 34% Discount * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial Kardex Remstar does not offer any additional discounts currentlyrebates. Our local dealers are authorized at their discretion Pricing models have already accounted for volume discounts. Kardex Remstar does pay a 2% administration fee that is not passed on to provide additional discountsthe end user. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or Many of the products being offered can be easily installed by the customer, but certain product categories require certified installation services which are charged by the Kardex Remstar installer. Installation costs are quoted prior to order and shall be listed on the purchase order as open market items. These costs cannot be defined prior to site survey, as every project has unique specifications related to location, floor preparation, and installation of technical automated equipment. Examples of costs associated with standard installation process may include labor, forklifts and dumpster. Other items may be required and the example by no means is inclusive of all costs. These costs must be included to complete the project. Categories that will required installation are High Density Storage units, all shelving categories and Automated Vertical Storage Products. Other products may require installation at the customer's request. All installation costs will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion payable to authorized reseller selling the project and should be included on the unit in questionpurchase order at the time of order. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training Freight is FOB Prepay & Add Freight costs are based on the size and volume of the product shipping. Each project is different and shipping costs can not be determined until solutions are defined and ship to location is determined, Kardex Remstar absorbs all costs for our technicians to perform free preventative maintenance inspections every 6 months over the life of our two warranty, Training during the installation is included at no additional fee and is absorbed by Kardex Remstar. * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. FreightFreight costs are determined at the time of quote and included as an open market costs to the member. On Kardex Remstar Automated equipment freight is shipped by dedicated truck load to prevent any damage to the sensitive electronics and sensitive parts. All cabinets, both from manufacturing facilities, distribution points, Mobile and Shelving is shipped less than truck load (LTL) and is costed on weight and volume. All shipping dates are actual customer delivery dates to the ship site. On projects that require assembly or transfers from other dealers' inventory installation our service teams will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it on site to remain competitive in unload and stage the marketplaceequipment. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Kardex Remstar uses a third party freight forwarded that is capable of shipping anywhere in the world. Kardex Remstar frequently ships to Canada, Mexico, Alaska, Hawaii, Hawaii and Canadathe Caribbean. All freight costs are negotiated annually with the forwarder to insure we are offering competitive freight costs and passed on as an open market cost. Freight costs for projects located outside of the United States are estimated at the time of proposal. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This Kardex Remstar ships by best method which can lower the cost of the transactioninclude truck, train or plane. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all Yes-Jasper Holdings warranties products, parts parts, and labor. This is defined labor against defects in our Warranty workmanship and Limitation material in accordance with the schedules and limitations outlined within our published warranty documentation. Due to the breadth of Liability agreements for both brands. For Case Construction this is defined categories offered and depth of products in the Dealer Operating guideeach category: warranty coverage time, warranty coverage mileage, hourly labor reimbursement rate and product replacement will vary. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items No-Jasper Holdings warranty coverage does not impose usage restrictions or other limitations that are adversely affect coverage. Warranty Coverage implies time or mileage limitations which does not covered such as: • Repairs arising from storage deterioration, failure adversely affect coverage. Warranty Coverage covers all normal use within the warranty period or manufacturer defect. Warranty Coverage reserves the right to maintain deny warranty for abuse of any kind that falls outside of the equipment, negligence, alteration, improper typical intended use of the equipmentitem. Warranty Coverage implies proper installation, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to OEM intended proper usage and the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal recommended maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected procedures must be followed for the unit failure to be replaced during covered under warranty. Warranty Coverage implies proper application and installation are required in all cases. Improper maintenance can nullify the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brandsin all cases. * 48 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction Jasper Holdings' warranty coverage does include expense of technicians' travel time and mileage to perform warranty repairs with prior authorization. Jasper Holding's recommends using our network of 2,500 Jasper Holdings' authorized service providers across the United States to perform any authorized Jasper Holding's warranty work. When applicable, Jasper Holding's will reimburse on some Heavy Construction productsthe labor component to the Sourcewell entity if the warranty claim followed the proper warranty claim guidelines, and the entity has certified technicians that are able to perform the warranty repair. * 49 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. * 50 Will you cover warranty service for items made by other manufacturers that Yes- There are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them geographic regions of the contract period, products awarded, United States and discounts off list price so they can quote equipment Canada for which Jasper Holdings cannot provide a certified technician to membersperform warranty repairs. The sample matrix Jasper Holdings recommends the utilization of our network of 2,500 authorized service providers to perform warranty repairs. Jasper Holding's will also allow approved repair work to be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to completed by Sourcewell participating entities for using this process? Acceptance would be at the local dealerwhen applicable. Jasper Holding's discretion. * Provide detailed pricing information 2,500 authorized service providers are available in the questions that follow belowUnited States. Keep Jasper Holding's will work to expand the authorized service program in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU Canada for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe entities in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do Jasper Holdings does offer the option for equipment to be coded “will call.” This allows the technical assistance via our customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionservice team. *
Appears in 1 contract
Sources: Contract
Line Item Question Response. 46 42 Do your warranties cover all products, parts, and labor? New Holland Construction ▇▇▇▇▇▇ Built Buses agrees to accept sole source responsibility for vehicle and Case Construction covers component parts warranted by ▇▇▇▇▇▇ per ▇▇▇▇▇▇ and DTNA’S published policy attached to this proposal. Such written warranty is exclusive and is in lieu of all productsother warranties, express or implied, including, but not limited to, any warranty of merchantability or fitness for purpose. ▇▇▇▇▇▇ cannot accept responsibility for parts that are separately warranted (eg: engines, transmissions, or other chassis OEM’s such as Ford and laborGM). This is defined ▇▇▇▇▇▇ dealers can work with the responsible manufacturer or service supplier to correct performance issues in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guidethose cases. * 47 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction Based upon a product’s specifications warranty coverage varies. ▇▇▇▇▇▇ warrants that each new vehicle will be free from defects in material and Case Construction have items workmanship that are not covered such as: • Repairs arising from storage deterioration, failure to maintain occur under normal use within the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the applicable warranty period, including but subject to certain limitations and exclusions as specified in the warranty documents included in our submission to Sourcewell. Coverage includes all components and parts unless specifically covered by other warranties or otherwise excluded by those documents. ▇▇▇▇▇▇ warranty coverages do not limited apply to light bulbs, spark plugs, brake equipment added after bus manufacturing since those items are outside of our knowledge or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessoriescontrol due to the custom nature of the final product in question. For other Specific details of any coverage pertaining to those items please see will need to be confirmed with the Warranty and Limitation of Liability agreements for both brandsselling dealer by the Sourcewell member. * 48 44 Do your warranties cover the expense of technicians' ’ travel time and mileage to perform warranty repairs? Case Construction does reimburse Due to the complexity of the vehicles sold under this agreement, the majority of the service to be performed on the equipment will be best undertaken in an authorized ▇▇▇▇▇▇ Built Bus service facility to ensure the highest possible service standards. In some Heavy Construction productscases, specific dealerships may offer on-site repair options to Sourcewell members. These offerings will vary by the size of the market in question and will be constrained in scope by the limitations of a mobile solution. As such, Sourcewell Members should consult the ▇▇▇▇▇▇ dealership listings provided in this response to identify the specific services offered by their local ▇▇▇▇▇▇ dealership and the specific financial provisions of those services offered. Incremental warranties may be purchased by Sourcewell Members to cover this situation at additional expense. Details of that selection should be negotiated with the selling ▇▇▇▇▇▇/DTNA dealer representative at time of purchase. * 49 45 Are there any geographic regions of the United States or Canada (as and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and ▇▇▇▇▇▇ is proud to have one of the network covers largest dealership footprints in the entire of industry with 263 service points across North America. * We have authorized repair facilities in all 50 Will you cover warranty States and 9 of the 13 Canadian Provinces where significant populations of trucks exist. As such, we are confident in our ability to support the Sourcewell membership’s service for items made by other manufacturers needs. Please be aware that areas outside the CONUS market, or in more remote localities in the US or Canadian mainland, may experience service times that are part more extensive than their more urban counterparts because of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain items made by other manufacturers. Certain items are covered by some OEM's such as engines manufactured by Deutz, Kubota, Yanmar, etc. We do not cover warranty for items made by other manufacturers. Coverage detail is provide in the Warranty and Limitation of Liability agreement form which the customer signs at the time of delivery. * 51 What are your proposed exchange and return programs and policies? CNH Industrial's responsibilities include, but are not limited to: - Deliver a unit that is free of defects in material and workmanship - Reimburse for costs for repairs that are the result of defects in material and workmanship - Provide warranty payment to dealers per policy in a timely manner - Provide service information to dealers via the Technical Help Desk - Identify product deficiencies and corrective action by Product Improvement Programs - Make determinations of premature wear - Provide operators manuals If for some reason defects/failures arise, CNH Industrial will take corrective action under the warranty policy. Returns/Exchanges are not allowed. * 52 Describe any service contract options for the items included in your proposal. We do provide services under ProCare Program for Heavy Construction equipment; where a customer receives Extended Warranty coverage, and it includes planned maintenance for 3 years & SiteWatch subscriptions. * 53 Describe your payment terms and accepted payment methods. Payment terms are Net 30, after receipt of invoice. Acceptable payment methods would be at the local dealer's discretion, but most would accept cash, ACH, Check and P-Card. * 54 Describe any leasing or financing options available for use by educational or governmental entities. Financing options and leasing solutions are available from CNH Industrial Capital America LLC. Sourcewell members should contact the local CNH brand construction equipment dealer to see what options are available. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. CNH Industrial will administer a matrix that will be published on our Dealer Portal and/or sent to our dealers notifying them of the contract period, products awarded, and discounts off list price so they can quote equipment to members. The sample matrix will be uploaded for your reference. We provide the dealers with a matrix which provides the Sourcewell member with the product, discount off list and pricing available to them. * 56 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this process? Acceptance would be at the local dealer's discretion. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 57 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. We are offering discounts off the product category. The total purchase price will include a discount off the list with freight, setup, surcharge, and any other extra costs associated with the final sale on separate line items. CNH Industrial Discounts off List price: Skid Steer Loaders 35% Compact Track Loaders 32% New Holland Tractor Loader Backhoe 35% Case CE Tractor Loader Backhoe 37% Tractor Loader 32% Compact Wheel Loader 32% * Crawler Excavator 32% Rough Terrain Forklifts 32% Compact Dozer Loader 32% Crawler Dozer 37% Heavy Wheel Loader 37% Heavy Excavator 32% Motor Grader 32% Compaction 32% 58 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range. CNH Industrial discounts are off list price ranging from 32% to 37%. * 59 Describe any quantity or volume discounts or rebate programs that you offer. CNH Industrial does not offer any additional discounts currently. Our local dealers are authorized at their discretion to provide additional discounts. * 60 Propose a method of facilitating “sourced” products or related services, which may be referred to as “open market” items or “nonstandard options”. For example, you may supply such items “at cost” or “at cost plus a percentage,” or you may supply a quote for each such request. The proposed pricing for sourced equipment or services will be “open market.” CNH Industrial will provide a quote for each request. Dealers may provide additional discounts at their discretion on the unit in question. * 61 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response. This includes all additional charges associated with a purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer. Additional cost that maybe associated with each transaction that dealers may include: -Set-up/pre delivery inspection -Surcharges if applicable -additional manuals -freight -training * 62 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program. Freight, both from manufacturing facilities, distribution points, or transfers from other dealers' inventory will be added as a separate line item. This cost is FOB, but CNH Industrial often subsidizes it to remain competitive in the marketplace. * 63 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any offshore delivery. Shipping and delivery expenses calculation method will be used for offshore delivery as well as Alaska, Hawaii, and Canada. * 64 Describe any unique distribution and/or delivery methods or options offered in your proposal. We do offer the option for equipment to be coded “will call.” This allows the customer to pick up the equipment from the manufacturing/distribution points. This can lower the cost of the transactionremote location. *
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