Common use of Line Item Question Response Clause in Contracts

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? New Way manufactured replacement parts, components, and assemblies are sold under a Limited Warranty to be free from defects in workmanship or material for a period of twelve (12) months. This is a part replacement only warranty and the item must be returned to the New Way Dealer for exchange. The labor and shipping cost to replace the parts shall be the responsibility of the customer. There is no warranty on expendable items, wear components, or used parts. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all of the unit's warranty. When a warranty service is requested, the distributor shall: -Verify warranty eligibility of the machine to be serviced per previous sections -Diagnose the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more on the Warranty Request Form, see sections V.b and V.c of the attached warranty statement * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New Way's warranty shall not apply to equipment that has been subject to misuse, negligence, or accident, or which has been repaired or altered without New Way's prior knowledge or consent. New Way will not be responsible for warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New Way. Use of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used parts. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time and mileage are not subject to warranty labor reimbursement. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? We have warranty service coverage in all areas covered under the Sourcewell contract. Service requests will be covered by the local authorized dealer or their designated service center. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In the case where a chassis is provided, New Way's warranty covers the vehicle's body only. The OEM is responsible for covering the warranty for a chassis. New Way's warranty statement does not cover other manufacturers' goods. New Way warrants the packer body assembly for a standard base period of one (1) year from date of delivery (see section III.a of attached warranty statement). This limited warranty applies to body components as defined below to be free from proven defects in material and workmanship. Wear parts (pins, bushings, chain assemblies, door and gate seals, wear pads, etc.), and normal wear and tear are excluded. Labor repair cost may also be covered, (see section IV.g of attached warranty statement). The body assembly is defined as the following: -Arms (front loaders and side loaders) -Packer or Eject Panel -Tailgate -Electrical components -Factory installed aftermarket parts (see section IV.a of attached warranty statement) -Hydraulic components not including cylinders (see section IV.d of attached warranty statement) -Paint Base Hydraulic Cylinder Warranty New Way warrants all hydraulic cylinders for a standard base period of two (2) years. This limited warranty applies to cylinder defects in material and/or workmanship only. See section IV.c of attached warranty statement for details. During the first year, replacement labor (see section IV.g of attached warranty statement) and shipping cost to the authorized distributor are covered. At the start of the second year, replacement labor and shipping costs are not covered by New Way. Optional three (3) or five (5) year extended warranties for hydraulic cylinders are available. * 48 What are your proposed exchange and return programs and policies? In the case of catastrophic failure of one of our bodies that is deemed to be the fault of our manufacturing process, New Way would offer a replacement at our expense. Parts may be returned by following the procedure outlined in section VI.a of the attached warranty statement. * 49 Describe any service contract options for the items included in your proposal. Service contracts are not available at this time, however optional extended warranties are available at the time of order. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 Days * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? New Way offers a number of financing options, including Sourcewell's National Cooperative Partner program. Leasing through New Way FleetForce - As part of New Way's offering, we also provide rental options through New Way FleetForce. As the only direct- from-manufacturer refuse hauler renter in the industry, New Way FleetForce provides both short and long-term rental solutions for all the equipment we manufacture. This includes our full line of Front Loaders, Rear Loaders, Automated Side Loaders, and our Satellite Side Loader. A rental program is a great solution for Members looking for different finance options to acquire the same great New Way product. New Way FleetForce offers various rental contract options, ranging from as short as one week to a multiple years-long rental contract. Through maintaining a rental offering of the newest and most productive waste collection vehicles, New Way FleetForce has the volume to meet Members various needs and can coordinate the delivery rental units directly to Members in a timely manner. In most cases, delivery can happen immediately. Rentals are a desirable option for many haulers and especially for Members that represent municipalities. Leasing allows Members to: -Easily begin a new collection route due to annexation without the typical up- front investment of purchasing. -Start a new route or relationship without the possible strain on cash flow. -Quickly replace a fleet unit that goes down unexpectedly or is out of service. -Manage an emergency clean-up situation where time is of the essence or a temporary expansion of service may be necessary - such as seasonal leaf and brush collection. -Take on a brand new route with a quality New Way waste collection unit after determining which model is best for the situation. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? New Way manufactured replacement partsSourcewell Participants are covered by the manufacturer's standard warranties for all goods purchased. ▇▇▇▇▇▇ Scientific passes through the manufacturer or suppliers warranty when an item is sold. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their ▇▇▇▇▇▇ sales representative or call Customer Service at ▇▇▇-▇▇▇-▇▇▇▇ for precise terms. Our Warranty Terms are as follows where not restricted by statute: ▇▇▇▇▇▇ Scientific (“Seller”) agrees that the products furnished under this Agreement shall be covered by such warranty as is offered by the original manufacturer or supplier of the products, componentswhich Seller shall pass through to the Sourcewell and Participating Entities (“Purchaser”), without recourse to Seller. Such warranties will be effective notwithstanding prior inspection and/or acceptance of the products by Purchaser, and assemblies are sold under a Limited Warranty to be free from defects in workmanship or material for a period of twelve (12) months. This is a part replacement only warranty and the item must be returned to the New Way Dealer for exchange. The labor and shipping cost to replace the parts extent allowed by applicable warranty shall be the responsibility commence upon acceptance of the customerproducts by Purchaser. There is no warranty on expendable itemsSELLER HEREBY DISCLAIMS ALL OTHER WARRANTIES OR GUARANTEES WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT, wear componentsWHETHER STATUTORY, or used partsWRITTEN, ORAL, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all of the unit's warranty. When a warranty service is requested, the distributor shall: -Verify warranty eligibility of the machine to be serviced per previous sections -Diagnose the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more on the Warranty Request Form, see sections V.b and V.c of the attached warranty statement * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New WaySourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Most manufacturer's guarantee their goods meet published specifications and release tolerances and are not typically warranted for “fitness for purpose”. Participants should contact their ▇▇▇▇▇▇ sales representative or call Customer Service at ▇▇▇-▇▇▇-▇▇▇▇ for precise terms. ▇▇▇▇▇▇' Warranty and Limitation of Liability includes the following terms, where these are not restricted by statute: If any Product warranted hereunder proves defective or non-conforming, Seller's sole liability and Purchaser's sole remedy hereunder shall be for Seller, to replace, at no cost to Purchaser, any such defective or non- conforming Product with a non-defective or conforming Product (as applicable) or, at Purchaser's option, credit Purchaser's account for all amounts paid with respect to the defective or non-conforming Product upon Seller's receipt of the defective or non-conforming Product. For purposes of this Agreement, a defective or non-conforming Product is defined only as a Product which is outside of the manufacturer's defined Product specifications and release tolerances, and shall not apply include Products that fail to equipment that has been subject to misuse, negligence, meet any fitness of use by Purchaser or accident, any unique Purchaser's operating conditions or which has been repaired or altered without New Way's prior knowledge or consentapplications. New Way will not be responsible for warranty repairs made Seller shall pay all taxes and transportation costs and expenses incurred by Purchaser in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only connection with the OEM products used by New Wayreplacement of any defective or non-conforming Product. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New WayIN NO EVENT SHALL EITHER PARTY HAVE ANY OBLIGATION OR LIABILITY FOR ANY EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, USE OR GOODWILL, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. Use of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used partsTHE TOTAL LIABILITY OF SELLER (INCLUDING ITS SUBCONTRACTORS AND AGENTS), IF ANY, FOR DAMAGES RELATING TO ANY PRODUCTS SOLD UNDER THIS AGREEMENT SHALL BE LIMITED TO THE PRICE PAID FOR SUCH PRODUCT(S). * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time Sourcewell Participants are covered by the manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and mileage are not subject to warranty labor reimbursementdo vary with each OEM purchase. Participants should contact their ▇▇▇▇▇▇ sales representative or call Customer Service at ▇▇▇-▇▇▇-▇▇▇▇ for precise terms. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? We have warranty service coverage in all areas covered under the Sourcewell contract. Service requests will be Participants are covered by the local authorized dealer manufacture's standard warranties for all goods purchased. The precise terms of warranty coverage can and do vary with each OEM purchase. Participants should contact their ▇▇▇▇▇▇ sales representative or their designated service centercall Customer Service at ▇▇▇-▇▇▇-▇▇▇▇ for precise terms. ▇▇▇▇▇▇ Scientific will arrange for the return, replacement, or credit of all items that arrive damaged, expired, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In Sourcewell Participants are covered by the case where a chassis is providedmanufacture's standard warranties for all goods purchased, New Way's warranty covers which ▇▇▇▇▇▇ Scientific passes on from the vehicle's body onlyoriginal manufacturer or supplier. The precise terms of warranty coverage can and do vary with each OEM is responsible purchase. Participants should contact their ▇▇▇▇▇▇ sales representative or call Customer Service at ▇▇▇-▇▇▇-▇▇▇▇ for covering the warranty for a chassis. New Way's warranty statement does not cover other manufacturers' goods. New Way warrants the packer body assembly for a standard base period of one (1) year from date of delivery (see section III.a of attached warranty statement). This limited warranty applies to body components as defined below to be free from proven defects in material and workmanship. Wear parts (pins, bushings, chain assemblies, door and gate seals, wear pads, etc.), and normal wear and tear are excluded. Labor repair cost may also be covered, (see section IV.g of attached warranty statement). The body assembly is defined as the following: -Arms (front loaders and side loaders) -Packer or Eject Panel -Tailgate -Electrical components -Factory installed aftermarket parts (see section IV.a of attached warranty statement) -Hydraulic components not including cylinders (see section IV.d of attached warranty statement) -Paint Base Hydraulic Cylinder Warranty New Way warrants all hydraulic cylinders for a standard base period of two (2) years. This limited warranty applies to cylinder defects in material and/or workmanship only. See section IV.c of attached warranty statement for details. During the first year, replacement labor (see section IV.g of attached warranty statement) and shipping cost to the authorized distributor are covered. At the start of the second year, replacement labor and shipping costs are not covered by New Way. Optional three (3) or five (5) year extended warranties for hydraulic cylinders are availableprecise terms. * 48 51 What are your proposed exchange and return programs and policies? In ▇▇▇▇▇▇ Scientific will arrange for the case return, replacement, or credit of catastrophic failure all items that arrive damaged, out-of-date, in non-working condition, or fail to meet the manufacturer's specifications and release tolerances. All returns must have prior authorization from ▇▇▇▇▇▇ Scientific and must be requested within 30 days of one delivery. Inspection of our bodies that is deemed all goods for concealed damage must be made within 24 hours of receipt and reported to ▇▇▇▇▇▇ within 48 hours of delivery. Products returned without prior authorization will be returned freight collect. All products returned for any reason other than those above, are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to product damage or defect , or picking errors. Also, products generally not subject to return include those not purchased from ▇▇▇▇▇▇ Scientific, products not in original packaging (including products with damaged, missing, or defaced labeling and packaging). All original manuals, instructions, warnings, and warranties must be included. Products must not have been customized, modified, or damaged in any way in order to be the fault of our manufacturing processreturned for credit. Items purchased on a “special order” basis or discontinued products are not returnable if ordered in error. Chemicals, New Way would offer a replacement at our expense. Parts diagnostics, sterile or controlled products may not be returned if ordered in error. Products ordered in error which are not inventoried by following ▇▇▇▇▇▇ Scientific, and are not able to be returned to the procedure outlined manufacturer, may not be returned for credit. Products ordered in section VI.a of the attached warranty statementerror with an expired shelf life or short expiration dating less than six (6) months may not be returned for credit. Refrigerated products or other perishables ordered in error are not returnable. A product return form can be completed online at: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/returns * 49 52 Describe any service contract options for the items included in your proposal. A small number of manufacturers, specifically some instrument manufacturers we represent, have ▇▇▇▇▇▇ Product Numbers created for instrument service contract options or calibration/recalibration services. These are detailed in our online catalog at ▇▇▇▇▇▇▇▇▇.▇▇▇. Participants should contact their ▇▇▇▇▇▇ sales representative to learn of these options, where available. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services Our eight (8) domestic warehouses operate under Best Practices and ISO Standard Processes while delivering a consistent level of quality and performance. All eight warehouses are ISO 9001:2005 certified. 2K orders/day = 2,800 lines shipped/day 98+ % of in stock orders ship within one day 99.8 % of all order lines shipped are delivered error-free. As mentioned previously in our response and in respect to our Customer Service contracts are not available at this organization's goal to achieve world-class key performance indicators (KPI's) like answering 80% of all incoming calls within 20 seconds or less, and ensuring that no greater than 5% of all callers abandon their attempt to speak with our Associates. During the 2022 calendar year ▇▇▇▇▇▇ Scientific answered more than 90,000 telephone calls, with an average speed of answer of 22 seconds (one “ring” longer than our standard) 86% of the time, however optional extended warranties are available at abandoning only 2% of calls. We monitor and celebrate the time strengths our Associates demonstrated when talking with our customers, and actively invite our callers to rate us using an NPS-like model to score their experience. In 2022 ▇▇▇▇▇▇'▇ Customer Satisfaction Score (CSAT score) was 4.8 out of order5.0 from 1,237 Customer-responses. * 50 What 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Following are some of the critical key performance metrics (KPIs) that ▇▇▇▇▇▇ Scientific's operational team tracks on a daily, weekly, and monthly basis. Warehouse: lines/hr worked, Labor cost/line, Avg. # Lines Putaway within 48 Hrs., Inventory Accuracy % Inventory Management; Service Levels by Inventory Code, Inventory $ Value On Hand by Inventory Code (A/B/C/D/E) and % of Value on Hand Purchasing: % PO Lines with Supplier Confirmation Dates, Open PO Lines & $s with Suppliers, PO Lines Issued, PO $s Issued, Supplier Lines Late vs. Confirmation Dates, % PO Lines Sent via EDI * 55 Describe your payment terms and accepted payment methods. ▇▇▇▇▇▇ Scientific's standard payment terms are net thirty (e.g.30) days from the date of our invoice. If statutory terms differ for a public entity, net 10, net 30)? Net 30 Days ▇▇▇▇▇▇ will honor those terms. * 51 Do you provide 56 Describe any leasing or financing options, especially options available for use by educational or governmental entities. ▇▇▇▇▇▇ Scientific has partnered with North Star Leasing Company to make the financing or leasing of laboratory equipment possible for customer's seeking those types of business arrangements. We provide information and a web-linked connection with a North Star Consultant on our website. Link for leasing and financing options can be found at: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/Equipment-Financing * 57 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Sourcewell Participants who wish to utilize an award to ▇▇▇▇▇▇ Scientific will be asked to complete an Enrollment Form if they do not have their own contract documents, terms and conditions, or purchase order document that they issue or generate in order to make certain acquisitions? New Way offers a number of financing options, including Sourcewell's National Cooperative Partner program. Leasing through New Way FleetForce - As part of New Way's offering, we also provide rental options through New Way FleetForce. As the only direct- from-manufacturer refuse hauler renter in the industry, New Way FleetForce provides both short and long-term rental solutions for all the equipment we manufacturecontact with ▇▇▇▇▇▇ Scientific. This includes our full line will enable ▇▇▇▇▇▇' Contract Team to properly track all Participants of Front Loaders, Rear Loaders, Automated Side Loaders, a Sourcewell National Contract and our Satellite Side Loaderensure that the appropriate pricing and freight terms are coded to the Participant's account. A rental program is The tracking will also enable us to properly record sales under a great solution for Members looking for different finance options to acquire the same great New Way product. New Way FleetForce offers various rental contract options, ranging from as short as one week to a multiple years-long rental contract. Through maintaining a rental offering of the newest and most productive waste collection vehicles, New Way FleetForce has the volume to meet Members various needs and can coordinate the delivery rental units directly to Members in a timely manner. In most cases, delivery can happen immediately. Rentals are a desirable option for many haulers and especially for Members that represent municipalities. Leasing allows Members to: -Easily begin a new collection route due to annexation without the typical up- front investment of purchasing. -Start a new route or relationship without the possible strain on cash flow. -Quickly replace a fleet unit that goes down unexpectedly or is out of service. -Manage an emergency clean-up situation where time is of the essence or a temporary expansion of service may be necessary - such as seasonal leaf and brush collection. -Take on a brand new route with a quality New Way waste collection unit after determining which model is best National Contract for the situationcalculation and payment of Administrative Fees. We have an Enrollment template that we have adopted for use with other similar master agreements and if awarded a contract from Sourcewell we will create a Sourcewell National Contract template version to be utilized by our sales organization. *

Line Item Question Response. 43 46 Do your warranties cover all products, parts, and labor? New Way manufactured replacement partsAT&T does not provide a warranty for the voice and data services offered in this proposal. AT&T will provide warranties as defined in the Master Agreement when applicable. Per the proposed document titled Attachment A_Wireless Voice and Data Contract Template, componentsSection 3.E, Supplier shall pass through to Members any warranties for Equipment and Third-Party Supplier Software available from the manufacturer or licensor. The manufacturer or licensor, and assemblies are sold under a Limited Warranty to be free from defects in workmanship or material not Supplier, is responsible for a period of twelve (12) monthsany such warranty terms and commitments. This is a part replacement only warranty and the item must be returned to the New Way Dealer for exchangeALL SOFTWARE AND EQUIPMENT IS OTHERWISE PROVIDED TO Members ON AN “AS IS” BASIS. The labor and shipping cost to replace the parts shall be the responsibility of the customer. There is no warranty on expendable items, wear components, or used parts. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all of the unit's warranty. When a warranty service is requested, the distributor shall: -Verify warranty eligibility of the machine to be serviced per previous sections -Diagnose the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more on the Warranty Request Form, see sections V.b and V.c of the attached warranty statement * 44 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New Way's AT&T does not provide a warranty for the voice and data services offered in this proposal. AT&T will provide warranties as defined in the Master Agreement when applicable. Per the proposed document titled Attachment A_Wireless Voice and Data Contract Template, Section 3.E, Supplier shall pass through to Members any warranties for Equipment and Third-Party Supplier Software available from the manufacturer or licensor. The manufacturer or licensor, and not apply to equipment that has been subject to misuseSupplier, negligence, or accident, or which has been repaired or altered without New Way's prior knowledge or consent. New Way will not be is responsible for any such warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Wayterms and commitments. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New Way. Use of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used partsALL SOFTWARE AND EQUIPMENT IS OTHERWISE PROVIDED TO Members ON AN “AS IS” BASIS. * 45 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time No, AT&T does not provide a warranty for the voice and mileage are data services offered in this proposal. AT&T will provide warranties as defined in the Master Agreement when applicable. Per the proposed document titled Attachment A_Wireless Voice and Data Contract Template, Section 3.E, Supplier shall pass through to Members any warranties for Equipment and Third-Party Supplier Software available from the manufacturer or licensor. The manufacturer or licensor, and not subject to Supplier, is responsible for any such warranty labor reimbursementterms and commitments. ALL SOFTWARE AND EQUIPMENT IS OTHERWISE PROVIDED TO Members ON AN “AS IS” BASIS. * 46 49 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? We have No, AT&T does not provide a warranty service coverage for the voice and data services offered in all areas covered under this proposal. AT&T will provide warranties as defined in the Sourcewell contractMaster Agreement when applicable. Service requests will be covered by Per the local authorized dealer proposed document titled Attachment A_Wireless Voice and Data Contract Template, Section 3.E, Supplier shall pass through to Members any warranties for Equipment and Third-Party Supplier Software available from the manufacturer or their designated service centerlicensor. The manufacturer or licensor, and not Supplier, is responsible for any such warranty terms and commitments. ALL SOFTWARE AND EQUIPMENT IS OTHERWISE PROVIDED TO Members ON AN “AS IS” BASIS. * 47 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In No, AT&T does not provide a warranty for the case where a chassis is providedvoice and data services offered in this proposal. AT&T will provide warranties as defined in the Master Agreement when applicable. Per the proposed document titled Attachment A_Wireless Voice and Data Contract Template, New Way's warranty covers Section 3.E, Supplier shall pass through to Members any warranties for Equipment and Third-Party Supplier Software available from the vehicle's body onlymanufacturer or licensor. The OEM manufacturer or licensor, and not Supplier, is responsible for covering the any such warranty for a chassisterms and commitments. New Way's warranty statement does not cover other manufacturers' goods. New Way warrants the packer body assembly for a standard base period of one (1) year from date of delivery (see section III.a of attached warranty statement). This limited warranty applies to body components as defined below to be free from proven defects in material and workmanship. Wear parts (pins, bushings, chain assemblies, door and gate seals, wear pads, etc.), and normal wear and tear are excluded. Labor repair cost may also be covered, (see section IV.g of attached warranty statement). The body assembly is defined as the following: -Arms (front loaders and side loaders) -Packer or Eject Panel -Tailgate -Electrical components -Factory installed aftermarket parts (see section IV.a of attached warranty statement) -Hydraulic components not including cylinders (see section IV.d of attached warranty statement) -Paint Base Hydraulic Cylinder Warranty New Way warrants all hydraulic cylinders for a standard base period of two (2) years. This limited warranty applies to cylinder defects in material and/or workmanship only. See section IV.c of attached warranty statement for details. During the first year, replacement labor (see section IV.g of attached warranty statement) and shipping cost to the authorized distributor are covered. At the start of the second year, replacement labor and shipping costs are not covered by New Way. Optional three (3) or five (5) year extended warranties for hydraulic cylinders are availableALL SOFTWARE AND EQUIPMENT IS OTHERWISE PROVIDED TO Members ON AN “AS IS” BASIS. * 48 51 What are your proposed exchange and return programs and policies? In At the case time of catastrophic failure this response, AT&T Corporate Responsible User customers under an active Foundation Account Number may cancel service or return handsets and accessories within 30 days (14 days for tablets) of one ship date or in-store purchase for a full refund. AT&T Signature Program (IRU) customers may cancel service or return equipment (handsets, accessories, tablets) within 14 days of our bodies that is deemed to be ship date or in-store purchase for a full refund. ▇▇▇▇▇'s Remorse period for cash and carry begins day after purchase versus the fault of our manufacturing process, New Way would offer a replacement at our expensethird day after the ship date for direct fulfillment offers. Parts A restocking fee may be assessed for the returned by following the procedure outlined in section VI.a equipment. Additional restrictions or actions may apply. A full description of the attached warranty statementAT&T's return policy is provided at: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/shop/wireless/returnpolicy.html. The policies listed above are subject to change. * 49 52 Describe any service contract options for the items included in your proposal. AT&T provides multiple service contract options for services provided in our proposal. AT&T utilizes NEXT as our primary contract vehicle which allows for Sourcewell members to purchase select Equipment for its CRUs and IRUs under installment plan pricing through (a) the AT&T Next program for smartphone purchases, (b) the Equipment Installment Plan program for qualified Equipment purchases, and (c) any other available installment program for tablets and other qualified Equipment purchases. Additional NEXT information can be found in the AT&T Business Service contracts Guide for AT&T Mobile Services at: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇▇/sg_CustomPreviewer? attachmentId=00P8a00002HWCczEAH and ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/esupport/article.html#!/wireless/KM1106686?gsi=rlg6q3. While the two installment options listed are AT&T's primary contracting vehicles, AT&T offers additional CRU contracting options based on customer requirements from Sourcewell members. 2-year (24 month) and 3-year (36 month) contracts, with subsidized equipment available for CRU customers. Sourcewell members may also utilize our BYOD (Bring Your Own Device) option for services, which allows for customers to activate their unlocked, compatible device. Device must be unlocked and support GSM frequencies. Additional BYOD information is available at ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/esupport/article.html#!/wireless/▇▇▇▇▇▇▇▇▇?gsi=rlasfo. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 53 Describe any performance standards or guarantees that apply to your services AT&T does not provide specific performance standards or guarantees for its general Mobile Services; however, FirstNet Built with AT&T offers a network availability commitment instead of a Service Level Agreement (SLA). Mobile service performance may be affected by your proximity to a cell site, the capacity of the cell site, the technology at the cell site, the number of other users connected to the same cell site and the services they are using, the surrounding terrain, use inside a building or a moving vehicle, radio frequency interference, your mobile data plan, the capabilities of your device, applicable network management practices as discussed on this page, and the applications you use. In addition, AT&T has designed its wireless services to provide our customers with a high-quality voice experience during simultaneous voice and data sessions, which may affect data performance, including but not limited to a temporary reduction in speed to minimize the likelihood of dropped calls. In areas not served by AT&Ts owned and operated mobile networks, customers may be able to access data via “roaming” on another carrier's network as AT&T has agreements with other wireless carriers. This off-network (or off-net) partner coverage roaming service and service quality is not guaranteed. We may reduce roaming data speeds to 2G or suspend service entirely at any time without notice. FirstNet Built with AT&T - Availability Commitment Our objective and commitment for FirstNet network availability is 99%. FirstNet is the only communications platform specifically designed with and for public safety based on their direct feedback and needs. FirstNet is interoperable across agencies. In addition, we have 180+ dedicated deployable network assets to provide voice, data, location, messaging, and First Priority™ during emergencies or planned events where we anticipate high network demand. These network assets include: Cell on Wheels (COWs), Heavy-duty Satellite Cell on Light Trucks (SatCOLTs), and Flying Cell on Wings (COWs) drones, which are self-contained mobile cell sites, to provide extra cellular capacity to restore communications after a disaster. We use mobile sites to replace the service of a failed permanent cell site and they can be used to supplement the cellular capacity of an area that has increased demand. Satellite COWs and COLTs are used to establish first-in communications when terrestrial connections to the AT&T Network are not immediately available Compact Remote Deployable (CRD) which are on demand Cell towers when and where you need it, ½ mile range with high-speed satellite internet. FirstNet One—an industry-first blimp which Carres LTE based-station equipment as high as 1,500 feet above ground and is designed to provide LTE coverage to more than 100 square miles for weeks at this a time, however optional extended warranties are available at as the tether connects to an ongoing source of power. The FirstNet platform maintains safety, security, and resiliency through its Security Operations Center, 24/7/365. • Proactive operational and situational awareness of the FirstNet Evolved Packet Core • Detection and management of security events • Protection against threats and exploitable vulnerabilities • Incident response capability • Works closely with public safety entities and federal agencies for situational awareness • Utilizes historic records to monitor for patterns using complex data mining technology * 54 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) It is our business to make wireless technology work for you—seamlessly—to help you manage your wireless environment efficiently and drive down total cost of ownership (TCO). This is why we have a relentless focus on simplified account management, dedicated customer care, flexible reporting and billing, easy ordering, and fast, accurate provisioning. We have invested more than $250 million in business-specific systems so we can provide superior customer experience and tailor our processes to Business to Business (B2B) environments. Results of these investments include a single relational database for customer contract management; fully integrated provisioning systems for flow-through order management, and nationally consistent business-specific billing. Our unique business customer care model means you benefit from: • A single point of contact for account management who works with you to maintain and develop strategic technology planning throughout your markets • A dedicated business care organization committed to delivering best-in-class national service solutions • Enterprise Voice and Data Help Desks composed of teams of wireless solutions experts with the expertise necessary to support your mobility deployments • Project management and deployment support resources and tools that can scale to the largest data and voice wireless projects Our online Premier platform provides: • Premier Business Center—an educational center that provides up-to-the-minute information about the latest wireless products, plans, and special offers • Premier Online Care—a robust suite of features and services to help telecom managers (TCM) and authorized Corporate Responsibility Users (CRU) manage their wireless accounts, run reports, and view and pay bills online • Premier Online Store—a customized portal for your wireless purchasing and program management activities • Premier eBill—an online support solution for you to efficiently view, analyze, dispute, and pay bills In addition, we offer Enterprise on Demand (EOD)—A Unique Wireless Program for Customers with Very Large Wireless Data Deployments. EOD provides a comprehensive online environment for ordering and real-time of order. * 50 What are your payment terms (e.g.activation, net 10, net 30)? Net 30 Days * 51 Do online trouble ticket management and reporting—everything you provide leasing or financing options, especially those options that schools and governmental entities may need to manage a large-scale, mission-critical wireless data solution. Order what you need from our friendly, feature-rich AT&T Premier platform. Go online to drill down on costs and optimize wireless spend across business units. Talk with your dedicated local account manager or data support specialist. Experience what you have come to expect from the leader in wireless business solutions. We use several key metrics to measure the performance of the AT&T Mobility Network. • Data Accessibility on our Long-Term Evolution (LTE) and 3G networks—the capability of user devices to successfully establish data sessions • Voice Accessibility on our Long-Term Evolution (LTE) and 3G networks—the ability of users to successfully establish valid voice calls on the first attempt • Data Retainability on our Long-Term Evolution (LTE) and 3G networks—the capability of user devices to retain a data session without the network deactivating it • Voice Retainability on our VoLTE and 3G networks—the capability of our network to maintain voice calls until users terminate them In addition, we measure downlink and uplink throughput on our LTE and High-Speed Packet Access (HSPA) networks as well as HSPA latency. Also, we measure delivery times for voicemail message waiting indicators (MWI) and for text messages that users send via short message service (SMS). To determine our network performance in order to make certain acquisitions? New Way offers a these areas, we consider several factors, including: • Voice Accessibility—the ratio of total voice call connections successfully established on AT&T's 3G network over the total number of financing optionsvoice call attempts detected by such network during a month. • Voice Retainability—the ratio of total successfully established voice calls on AT&T's 3G network that are successfully retained (i.e., including Sourcewellare not dropped prematurely) over total number of successfully established voice calls on such network during a month. A voice call is considered successfully retained if the wireless connection is maintained until terminated by either party. • LTE Data Accessibility—the ratio of total data sessions successfully established on AT&T's National Cooperative Partner programLTE network(s) over the total number of data session attempts detected by such network during a month. Leasing through New Way FleetForce - As part • LTE Data Retainability—the ratio of New Waythe total successfully established data sessions on AT&T's offeringLTE network that are successfully retained (i.e., are not dropped while sending/receiving data) over the total number of successfully established data sessions on such network during a month. we consider a data session successfully retained if the wireless connection is maintained until user is done sending/receiving the data • LTE Downlink (DL) and LTE Uplink (UL) Throughput—the harmonic mean data transfer speed measured with LTE capable devices when downloading packet data from or uploading data to an internet accessible server. • High-Speed Download Packet Access (HSDPA) and High-Speed Upload Packet Access (HSUPA) Throughput—the harmonic mean data transfer speed for downloads of packet data from a public server to HSDPA-capable devices and for uploads of packet data from the devices to the public server • HSPA Latency—the average round-trip time for packet data to travel from an HSPA-capable device to a public server • SMS Delivery—the total number of SMS text messages from a mobile device that reach the intended SMS recipient within two minutes as compared to the total number of SMS text message delivery attempts • Voicemail MWI Delivery—the ratio of total SMS text messages that are successfully transmitted by a wireless device and delivered to the intended SMS recipient within 2 minutes over the total number of SMS text messages delivery attempts. We measure these service performance and reliability factors within our defined service areas—the operating range of our wireless system—and the areas where we provide roaming via other carrier networks. Occasionally, we also provide rental options through New Way FleetForceadd or delete service areas. As the only direct- from-manufacturer refuse hauler renter in the industryWe advise customers when we do; however, New Way FleetForce provides both short and long-term rental solutions for all the equipment we manufacture. This includes our full line of Front Loaders, Rear Loaders, Automated Side Loaders, and our Satellite Side Loader. A rental program is a great solution for Members looking for different finance options to acquire the same great New Way product. New Way FleetForce offers various rental contract options, ranging from as short as one week to a multiple years-long rental contract. Through maintaining a rental offering of the newest and most productive waste collection vehicles, New Way FleetForce has the volume to meet Members various needs and can coordinate the delivery rental units directly to Members in a timely manner. In most cases, delivery can happen immediately. Rentals are a desirable option for many haulers and especially for Members that represent municipalities. Leasing allows Members to: -Easily begin a new collection route due to annexation without the typical up- front investment of purchasing. -Start a new route or relationship without the possible strain on cash flow. -Quickly replace a fleet unit that goes down unexpectedly or is out of service. -Manage an emergency clean-up situation where time is of the essence or a temporary expansion of service may be necessary - such as seasonal leaf and brush collection. -Take on a brand new route with a quality New Way waste collection unit after determining which model is best for the situation. *un

Line Item Question Response. 43 53 Do your warranties cover all products, parts, and labor? New Way manufactured replacement partsHyland provides different warranties that cover all products and services offered in response to this RFP. As summarized below, components, these warranties address on-premise and assemblies are sold under a Limited Warranty to be free from defects in workmanship or material for a period hosted delivery of twelve (12) months. This is a part replacement only warranty and the item must be returned our products: On premise solution: Pursuant to the New Way Dealer for exchange. The labor and shipping cost to replace terms of ▇▇▇▇▇▇'▇ standard Master Agreement, Hyland offers a performance warranty on the parts shall be software, which provides that, during the responsibility term of the customerMaster Agreement, the software will function in all material respects in accordance with the applicable documentation. There In the event a non-conformity is no found during such Agreement and you notify Hyland of the same in writing, ▇▇▇▇▇▇ will either correct the non-conforming component of the Software, which may include the delivery of a reasonable workaround for the non-conformity, or, in the event ▇▇▇▇▇▇ determines that correcting the non-conformity is not practicable, then Hyland will provide a refund of the unused portion of pre-paid software license fees attributable to the non-conforming component. Hosted solution: Pursuant to the terms of ▇▇▇▇▇▇'▇ standard Master SaaS Agreement, Hyland offers a performance warranty on expendable itemsthe ▇▇▇▇▇▇ Cloud Service, wear componentswhich provides that, or used parts. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via during the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all term of the unit's warranty. When a warranty service is requestedAgreement, the distributor shall: -Verify warranty eligibility ▇▇▇▇▇▇ Cloud Service will function in all material respects in accordance with the applicable documentation. In the event a non-conformity is found during such Agreement and you notify Hyland of the machine to be serviced per previous sections -Diagnose same in writing, ▇▇▇▇▇▇ will either correct the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more on the Warranty Request Form, see sections V.b and V.c non-conforming component of the attached warranty statement ▇▇▇▇▇▇ Cloud Service, which may include the delivery of a reasonable workaround for the non-conformity, or, in the event ▇▇▇▇▇▇ determines that correcting the non-conformity is not practicable, then ▇▇▇▇▇▇ will provide a refund of the unused portion of pre-paid SaaS fees attributable to the non-conforming component. * 44 54 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New Way's warranty shall The warranties may not apply to equipment that has been impose usage restrictions, but usage of ▇▇▇▇▇▇'▇ proprietary software products is subject to misuseapplicable license terms and, negligencedepending on which software modules the customer elects to purchase, or accidentthere may be usage restrictions associated with such software. Please note that ▇▇▇▇▇▇'▇ standard licensing and service warranties include industry-standard exclusions, or which has been repaired or altered without New Way's prior knowledge or consent. New Way will not be responsible for warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New Way. Use disclaimers, and limitations of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used partsliability. * 45 55 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time and mileage are not subject Yes, to warranty labor reimbursementthe extent applicable. * 46 56 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? We have warranty service coverage in all areas covered under the Sourcewell contract. Service requests will be covered by the local authorized dealer or their designated service center. No * 47 57 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In the case where a chassis is provided, New Way's warranty covers the vehicle's body only. The OEM is responsible for covering the warranty for a chassis. New Way's warranty statement does not cover other manufacturers' goods. New Way warrants the packer body assembly for a standard base period of one (1) year from date of delivery (see section III.a of attached warranty statement). This limited warranty applies to body components as defined below to be free from proven defects in material and workmanship. Wear parts (pins, bushings, chain assemblies, door and gate seals, wear pads, etc.), and normal wear and tear are excluded. Labor repair cost may also be covered, (see section IV.g of attached warranty statement). The body assembly is defined as the following: -Arms (front loaders and side loaders) -Packer or Eject Panel -Tailgate -Electrical components -Factory installed aftermarket parts (see section IV.a of attached warranty statement) -Hydraulic components not including cylinders (see section IV.d of attached warranty statement) -Paint Base Hydraulic Cylinder Warranty New Way warrants all hydraulic cylinders for a standard base period of two (2) years. This limited warranty applies to cylinder defects in material and/or workmanship only. See section IV.c of attached warranty statement for details. During the first year, replacement labor (see section IV.g of attached warranty statement) and shipping cost to the authorized distributor are covered. At the start of the second year, replacement labor and shipping costs are not covered by New Way. Optional three (3) or five (5) year extended warranties for hydraulic cylinders are available. Yes * 48 58 What are your proposed exchange and return programs and policies? In Generally, it is ▇▇▇▇▇▇'▇ policy to not allow the case return of catastrophic failure of one of our bodies that is deemed to be Software as the fault of our manufacturing process, New Way would offer a replacement at our expense. Parts may be returned by following Customer assumes the procedure outlined in section VI.a responsibility for the selection of the attached warranty statementSoftware to achieve its business objectives. However, a request for credits due to product return are considered on a case-by-case basis. Factors that impact ▇▇▇▇▇▇'▇ consideration of a return of software licenses include functionality issues, product performance, and the timing of the request to return product. ▇▇▇▇▇▇'▇ sales management team is responsible for determining if a request to return product is approved. Once approved, the Accounting department is responsible for the issuance of a credit. This occurs only after verification that any products have been returned and/or licenses have been revoked. No credit shall be provided without the full cooperation of the customer to return or uninstall the product license. * 49 59 Describe any service contract options for the items included in your proposal. Hyland has included hosting, maintenance, support, training and professional and managed services pricing in this offer. Hyland is providing samples of our standard end user terms for software and related services with our response. * Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below. 60 Describe any performance standards or guarantees that apply to your services Pursuant to the terms of ▇▇▇▇▇▇'▇ Master Agreement, Hyland offers a performance warranty on the Software or ▇▇▇▇▇▇ Cloud Service, which provides that, during the warranty period, the software or ▇▇▇▇▇▇ Cloud Service contracts will perform in accordance with the applicable documentation. * 61 Describe any service standards or guarantees that apply to your services (policies, metrics, KPIs, etc.) Pursuant to the terms of ▇▇▇▇▇▇'▇ Master Agreement, Hyland offers a performance warranty on the Software or ▇▇▇▇▇▇ Cloud Service, which provides that, during the warranty period, the software or ▇▇▇▇▇▇ Cloud Service will perform in accordance with the applicable documentation. * 62 Describe your data integrity and protection standards, data backup, recovery, and secure storage solutions. Corporate level data integrity and security ▇▇▇▇▇▇'▇ Information Systems Security Policy (ISSP) is documented, and acknowledged by all Hyland employees. The following subject areas are addressed in our security policies: ▪ Information or Data Classification ▪ Acceptable Use of E-mail ▪ Acceptable Use of Internet/Intranet Access ▪ Network Security/Access ▪ Security Configuration Standards for Networks, Operating Systems, Applications, and Desktops ▪ Application Security Standards ▪ Software Development, Acquisition and Installation Policy and Procedures, including Change Management Guidelines ▪ System Access and Authorization ▪ Physical Access Policy and Procedures ▪ Security Incident Management ▪ Remote Access ▪ Personnel Employment and Termination Procedures ▪ Security Awareness Program ▪ Disaster Recovery and Business Continuity Plans Hyland also has a formal customer data handling policy that must be acknowledged by all employees, which details how to handle any data received from a customer. This policy provides for a secure method of transfer for all such data, tracking of the data within Hyland, and specific restrictions on use, storage, and retention of such data. In particular, all such data is to be transferred to Hyland via ▇▇▇▇▇▇'▇ Customer Data Portal, an encrypted file transfer application. The data may only be copied to specific, approved locations within ▇▇▇▇▇▇'▇ network, and all such copies are tracked and approved through a customer data workflow. The data is deleted when Hyland no longer has a need for it, which must be within 180 days, unless an exception for a legitimate business reason has been approved. We provide the 'Customer Data Handling Guidelines.pdf' and 'Information Systems Security Policy.pdf' files for additional information. ▇▇▇▇▇▇ Cloud The following outlines the efforts ▇▇▇▇▇▇ takes to secure the ▇▇▇▇▇▇ Cloud platform and our customers' hosted data: ▇▇▇▇▇▇ Cloud policies for information security are embodied in the ▇▇▇▇▇▇ Cloud (HC) Information Security (IS) Policy Suite. Information Security, as defined in the ▇▇▇▇▇▇ ▇▇ IS Policy Suite, is protecting and preserving the confidentiality, integrity, availability and security of information. To ensure controls are in place to safeguard hosted customer data, the ▇▇▇▇▇▇ Cloud policies and procedures align with IEC/ISO 27001:2013, including Annex A controls. In addition, the ▇▇▇▇▇▇ Cloud aligns with guidelines found in NIST (National Institute of Standards and Technology) Special Publications including controls from standards such as SP 800-53, SP 800- 171, SP 800-88, where applicable. To verify adherence to the controls detailed in the ▇▇▇▇▇▇ ▇▇ IS Policy Suite, the ▇▇▇▇▇▇ Cloud is SOC 2 audited on an annual basis. The ▇▇▇▇▇▇ Cloud SOC 2 audit is performed by a qualified external agency that extensively reviews policies, measures the ▇▇▇▇▇▇ Cloud against those policies, and makes a determination against those policies concerning ▇▇▇▇▇▇'▇ procedures and preparedness. To further support adherence to the documented HC IS Policy Suite, the ▇▇▇▇▇▇ Governance, Risk and Compliance (GRC) team completes internal audits on a quarterly basis. The ▇▇▇▇▇▇ Cloud is highly available and N+1 redundant. Every ▇▇▇▇▇▇ Cloud solution is replicated to a secondary data center. All data files and the database are replicated using industry standard replication methods. These copies are stored to online storage so there is no offline storage to be destroyed. Hard copy documents are not available created. Hyland maintains a near real-time data replication process to back up customer data stored within the ▇▇▇▇▇▇ Cloud Platform. The data replication process and data backup objectives are reviewed by Cloud Platform Engineering (CPE) leadership on an at this timeleast annual basis as part of the annual ▇▇▇▇▇▇ policy review and update process. Access to modify the backup configuration is limited to authorized individuals. ▇▇▇▇▇▇ Cloud adheres to ISO based policies governing asset management. The ▇▇▇▇▇▇ Cloud Asset Management policy ensures that all assets managed by Hyland are clearly identified and an inventory of all critical assets maintained to ensure that effective asset protection takes place. The asset inventory includes all information necessary in order to recover from a disaster, however optional extended warranties are available at including type of asset, format, location, backup information, license information, business value, as well as the time owner of orderthe asset. * 50 63 What are your policies and governance features regarding large language models and generative AI? Hyland views the enablement of Artificial Intelligence (AI) as a key strategic objective and is actively working to ensure that the content we manage is easily available to support research initiatives and to provide ongoing content and integrations to power the AI solutions that an organization may choose to deploy. * 64 User Accessibility: How does your software ensure accessibility for all users, including those with disabilities, in compliance with standards? ▇▇▇▇▇▇ references widely accepted accessibility regulations and guidelines such as Section 508 of the US Federal Rehabilitation Act and W3C Web Content Accessibility Guidelines (WCAG) throughout our product lifecycle. Voluntary Product Accessibility Templates (VPATs), which include WCAG and Section 508 reports, are available by request. Hyland is continuously researching the applicable requirements of the Web Content Accessibility Guidelines (WCAG) and strives for Level AA conformance. ▇▇▇▇▇▇ performs accessibility testing on each relevant product prior to major release. Hyland utilizes third-party accessibility evaluation vendors for additional support during the final accessibility reviews and for any assistance that may be required to develop the final VPAT. Hyland will address specific questions to provide additional detailed descriptions of product functionality in order to assist in determining how we can meet your accessibility needs. In the event the software does not support a specific accessibility need, APIs may be able to be leveraged in developing custom user interfaces or integrations to meet a specific accessibility accommodation. * 65 Describe your payment terms (e.g., net 10, and accepted payment methods. ▇▇▇▇▇▇'▇ standard payment terms are net 30)? Net 30 Days . ▇▇▇▇▇▇ delivers invoices electronically via email with invoices as PDF attachments. Invoices are delivered to the address instructed by the customer. Payments can be submitted via check, ACH, wire transfer or credit card. * 51 Do you 66 Describe any leasing or financing options available for use by educational or governmental entities. Hyland does not provide leasing or financing options. However, especially those we do offer flexible pricing options for subscription on premise and hosted software solutions as well as various services offerings. * 67 Describe any standard transaction documents that schools and governmental entities may need you propose to use in connection with an awarded contract (order to make certain acquisitions? New Way offers forms, terms and conditions, service level agreements, etc.). Upload a number sample of financing options, including Sourcewell's National Cooperative Partner program. Leasing through New Way FleetForce - As part of New Way's offering, we also provide rental options through New Way FleetForce. As the only direct- from-manufacturer refuse hauler renter each (as applicable) in the industrydocument upload section of your response. Hyland requires customers to execute a master software license, New Way FleetForce provides both short services and longsupport agreement with Hyland when purchasing our software solutions or related services. Please see attached the sample master agreements from Hyland. For additional information, please see the Sample-term rental solutions SaaS-Master Agreement - SP-122692-HYL023654.pdf; Sample-on- prem-sub-Master Agreement - SP-122692-HYL023651.pdf. * 68 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for all the equipment we manufacture. This includes our full line of Front Loaders, Rear Loaders, Automated Side Loadersusing this process? Hyland accepts purchasing cards, and our Satellite Side Loaderthere is no additional cost to Sourcewell participating entities for using the P- card procurement and payment process. A rental program is However, Hyland prefers ACH or a great solution for Members looking for different finance options to acquire the same great New Way product. New Way FleetForce offers various rental contract options, ranging from check as short as one week to a multiple years-long rental contract. Through maintaining a rental offering payment method over purchasing cards because of the newest fees associated with purchasing cards. To ensure security of our customers' payment information, Hyland cannot and most productive waste collection vehiclesdoes not store any credit card information in our system. * Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, New Way FleetForce has the volume to meet Members various needs template Contract, and can coordinate the delivery rental units directly to Members in a timely manner. In most cases, delivery can happen immediately. Rentals are a desirable option for many haulers Sourcewell Price and especially for Members that represent municipalities. Leasing allows Members to: -Easily begin a new collection route due to annexation without the typical up- front investment of purchasing. -Start a new route or relationship without the possible strain on cash flow. -Quickly replace a fleet unit that goes down unexpectedly or is out of service. -Manage an emergency clean-up situation where time is of the essence or a temporary expansion of service may be necessary - such as seasonal leaf and brush collection. -Take on a brand new route with a quality New Way waste collection unit after determining which model is best for the situation. *Product Change Request Form.

Line Item Question Response. 43 47 Do your warranties cover all products, parts, and labor? New Way manufactured replacement partsFor products purchased through Staples, components, and assemblies all manufacturer warranties are sold under a Limited Warranty to be free from defects in workmanship or material for a period of twelve (12) months. This is a part replacement only warranty and the item must be returned passed on to the New Way Dealer for exchangeparticipating agency and upheld. The labor and shipping cost to replace Staples will reasonably assist in coordinating the parts shall be the responsibility repair or replacement of the customerproduct by the manufacturer. There is no Warranties apply only if products are used in the way they are intended and within manufacturer specifications. Manufacturer warranties vary by brand. Exclusions in some warranty on expendable itemslanguage include but are not limited to: Normal wear and tear over the course of ownership Modifications or attachments to the product not approved by the manufacturer Products not installed, wear components, used or maintained in accordance with product instructions and warnings Products used parts. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. rental purposes Damage caused by incorrectly installed field accessories may void portions or all of the unit's warrantycarrier in transit, which is handled under separate terms Please refer to the enclosed Attachment 6 – Manufacturers' Warranty Statements. When Recall Service If a warranty manufacturer issues a recall, our recall service is requested, includes the distributor shallfollowing: -Verify warranty eligibility of Manufacturer will provide the machine specialty tools and replacement parts and require the technicians be certified in the specific procedures to correct the problem. Appropriate documentation will be serviced per previous sections -Diagnose required by the problem to determine manufacturer that the product has been repaired in accordance with the specified procedures. The product will need appropriate identification that it has been repaired. The service is warrantable -Ensure that work must be guaranteed by the parts necessary to perform service provider in accordance with the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more on the Warranty Request Formmanufacturer's specifications. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, see sections V.b and V.c of the attached warranty statement WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. SUPPLIER SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. * 44 48 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New Way's Warranties differ by manufacturer. We encourage participating agencies to review the terms for each manufacturer as appropriate. A written warranty shall not apply to equipment that statement for each manufacturer included in our priced response has been subject to misuse, negligence, or accident, or which has been repaired or altered without New Way's prior knowledge or consent. New Way will not be responsible for warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New Way. Use of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used partsprovided. * 45 49 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time Warranties differ by manufacturer and mileage the terms specific to technician travel times is dependent upon many variables. Typically, these costs are not subject to warranty labor reimbursementreviewed on a case-by-case basis. * 46 50 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? We Staples serves all of the continental U.S. for service and repair work and most furniture services are available in Alaska. Staples does not have warranty service coverage furniture support services in all areas covered under the Sourcewell contractHawaii. Service requests will be covered by the local authorized dealer or their designated service centerto Canada is not part of our proposal. * 47 51 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In the case where a chassis is providedFor products purchased through Staples, New Way's warranty covers the vehicle's body only. The OEM is responsible for covering the warranty for a chassis. New Way's warranty statement does not cover other manufacturers' goods. New Way warrants the packer body assembly for a standard base period of one (1) year from date of delivery (see section III.a of attached warranty statement). This limited warranty applies to body components as defined below to be free from proven defects in material and workmanship. Wear parts (pins, bushings, chain assemblies, door and gate seals, wear pads, etc.), and normal wear and tear all manufacturer warranties are excluded. Labor repair cost may also be covered, (see section IV.g of attached warranty statement). The body assembly is defined as the following: -Arms (front loaders and side loaders) -Packer or Eject Panel -Tailgate -Electrical components -Factory installed aftermarket parts (see section IV.a of attached warranty statement) -Hydraulic components not including cylinders (see section IV.d of attached warranty statement) -Paint Base Hydraulic Cylinder Warranty New Way warrants all hydraulic cylinders for a standard base period of two (2) years. This limited warranty applies to cylinder defects in material and/or workmanship only. See section IV.c of attached warranty statement for details. During the first year, replacement labor (see section IV.g of attached warranty statement) and shipping cost passed on to the authorized distributor are coveredparticipating agency and upheld. At Staples will reasonably assist in coordinating the start repair or replacement of the second year, replacement labor and shipping costs are not covered product by New Way. Optional three (3) or five (5) year extended warranties for hydraulic cylinders are availablethe manufacturer. * 48 52 What are your proposed exchange and return programs and policies? In If for any reason you are not completely satisfied with a product purchased from Staples, you may return it within the case applicable timeframe. For orders placed on ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, participating agencies can use our no- hassle online return process or call our Customer Service team to submit a return. We'll arrange to pick up the item for exchange or credit to your account. Return requests will be accepted within 14 days of catastrophic failure of one of our bodies that is deemed to be delivery under the fault of our manufacturing processfollowing conditions: a) products are in new condition; b) products are unassembled and in original packaging. Custom furniture, New Way would offer made-to-order products, or products sourced specifically for a replacement at our expenseparticipating agency are not eligible for return unless defective or damaged. Parts Upon approval by Staples and the manufacturer involved, inventory product may be returned by following subject to a restocking fee exclusive of freight and delivery. The returned product must be in new and unused condition and returned in its original carton. Defective products will be replaced or repaired in keeping with manufacturer's warranty statements. Any incidence of freight damage will be applicable to FTC rules/regulations. When applicable, credits for returned items are issued when the procedure outlined in section VI.a returned items are received back at our fulfillment center and subsequently returned to the host supplier. Typically, returns are picked-up within one to five business days and credit is released with 24-48 hours of our receipt of the attached warranty statementmanufacturer's credit. * 49 53 Describe any service contract options for the items included in your proposal. Service contracts Staples will quote various applicable services for any project on a case-by- case basis. Services such as assembly and/or installation are not quoted based on a variety of factors including scope of services needed, location of installation, requirements of the customer, etc. Staples also offers assistance in finding local donation points or charity organizations that may have an interest in furniture that is being decommissioned by our customers. * 54 Describe your payment terms and accepted payment methods. Staples' standard payment terms are Net 30 days. Each participating agency will remit all invoice payments, including all taxes on its product purchases to Staples in thirty (30) calendar days from receipt of invoice, unless otherwise agreed to in writing by Staples and agency. In the event a participating agency fails to comply in any material respect with the foregoing payment terms, Staples may, at its sole discretion and in addition to any other right or remedy available at under applicable law or in equity, immediately suspend all deliveries to such agency's location(s) by written notice to such participating agency and to Sourcewell. For large projects, a participating agency may be required to pay a deposit of 50% of the total purchase price. * 55 Describe any leasing or financing options available for use by educational or governmental entities. Staples supports active third-party leasing sources, including NCL Government Capital, where applicable. We may offer leasing options that can be customized for the purposes and needs of your specific participating agencies. Lease options can vary in terms, duration and rates – all dependent on the specific requirements of each project. Staples will work with your participating agencies to help find the option that best suits their needs. * 56 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Samples of transaction forms that may be used in connection with an awarded contract are: Furniture Program Exhibit Furniture Quote Terms & Conditions (HiTouch) MySuccessfulProject Terms & Conditions Form (HiTouch) Please see Attachment 7 – Sample Agreements. * 57 Do you accept the P-card procurement and payment process? If so, is there any additional cost to Sourcewell participating entities for using this timeprocess? Yes. Procurement Cards (P-Cards) represented by one of the major credit cards (Visa, however optional extended warranties are available MasterCard, American Express and Discover) may be used at the time of orderpurchase at no additional cost. * 50 What are Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. 58 Describe your payment terms pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell discounted price) on all of the items that you want Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal. Upload your pricing materials (if applicable) in the document upload section of your response. Our response features two pricing components, a list of featured custom order manufacturers with a discount from list price model and a core item list of net-priced items available for purchase on ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. With this offering, participating agencies can receive exclusive discounting on furniture from Staples whether they buy online or through their Staples representative. List Less Discounts for Featured Custom Order Manufacturers Staples has curated an assortment of top tier manufacturer partners to offer Sourcewell participating agencies discounts from the then current manufacturer list price for their full line or subdivided by product category for best value. For many manufacturers, the discounts are tiered to provide discounts by order volume to support small orders and large project opportunities. Given that our response includes full line manufacturer pricing, as new product offerings are introduced by manufacturers, they become available for purchase under the terms of the brand pricing. Staples partners with many other manufacturers and will provide participating agencies with discounts from list price for any manufacturer partner, negotiated on a per project basis. A listing of manufacturer partners is included in our response. This list is not all- inclusive of the manufacturer partners that Staples can potentially partner with. Participating agencies interested in a specific manufacturer that is not listed should contact their Staples representative to explore product availability. Net-Priced Core Item List In addition to the custom order list less discounts available to participating agencies, Staples is also offering a core list of featured furniture items with competitive net 10pricing. This allows the participating agency to easily understand their price. Items featured on the core list are available for purchase on ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇. Installation services are also available for purchase for agencies shipping to qualifying areas for an additional fee that will be quoted on a per project basis. Core List items are priced to provide participating agencies with market competitive pricing on historically high-use items by Sourcewell participating agencies. All prices and/or discounts provided to participating agencies in this response are “not to exceed” prices meaning that Staples can provide agencies additional discounting beyond what is stated in this response, net negotiated on a per project basis. Important Notes Regarding Pricing: Extraordinary Market Events – Staples reserves the right to reasonably adjust a Core Item's price if extraordinary market events require immediate adjustment (e.g., shortages, trade disputes, natural disasters, etc.) and to adjust pricing with the impact of tariffs, customs, or duties imposed on products. Any such adjustments shall be noticed to Sourcewell with thirty (30)? Net 30 Days * 51 Do you ) days prior written notice accompanied by supporting documentation. Staples will work with Sourcewell and affected participating agencies to identify alternative products to mitigate the impact of the foregoing where possible. Staples also reserves the right to impose order quantity limits on Core Items in the event supply is limited due to shortages or supply constraints caused by extraordinary market events. Updated Items – For purposes of contract management, Staples may provide leasing to Sourcewell an updated report which shall identify the SKU numbers and prices for product price changes, new items that Staples and Sourcewell have added, as well as SKU numbers for items that have been removed from the Core List. Staples may from time to time propose substitutions to Core Items. Sourcewell agrees that it will not unreasonably withhold its consent. Custom Pricing; Rebates & Incentives; Other Terms – Staples may offer additional pricing discounts, rebates and/or incentives to an individual participating agency based upon commitments and variables that may include, but not limited to, participating agency size and scope, geography, purchase volume, guarantees, logistical expenses, manufacturer support, specific product usage and other contractual terms/requirements. participating agencies receiving custom pricing or financing optionsincentives may be required to sign a Participation Agreement with Staples. Non-Core Items – The prices for Non-Core Items shall appear on ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ and shall be adjusted to reflect changes in stock availability, especially market conditions, buying expense, and other factors that affect the overall cost of the Non-Core Items. Notwithstanding anything to the contrary, Non-Core Items are not subject to customer audit or any pricing guarantee, nor shall Non- Core Items be subject to the Change Request process. Sourced Goods – Participating agencies may request certain goods that are non-stock or custom in nature. The prices for Sourced Goods shall be those options prices that schools appear on the ordering platform at time of order, or as otherwise established between Staples and governmental entities the applicable participating agency at the time the order is placed. Sourced Goods may need include additional delivery or handling charges that would be the responsibility of the ordering participating agency. Diversity One Program – Staples reserves the right to use in order implement a pricing upcharge when setting up a Diversity One Program for any participating agency to make certain acquisitions? New Way offers a number reflect the additional cost of financing options, including Sourcewellthe diversity supplier's National Cooperative Partner program. Leasing through New Way FleetForce - As part of New Way's offering, we also provide rental options through New Way FleetForce. As the only direct- from-manufacturer refuse hauler renter in the industry, New Way FleetForce provides both short and long-term rental solutions for all the equipment we manufacture. This includes our full line of Front Loaders, Rear Loaders, Automated Side Loaders, and our Satellite Side Loader. A rental program is a great solution for Members looking for different finance options to acquire the same great New Way product. New Way FleetForce offers various rental contract options, ranging from as short as one week to a multiple years-long rental contract. Through maintaining a rental offering of the newest and most productive waste collection vehicles, New Way FleetForce has the volume to meet Members various needs and can coordinate the delivery rental units directly to Members in a timely manner. In most cases, delivery can happen immediately. Rentals are a desirable option for many haulers and especially for Members that represent municipalities. Leasing allows Members to: -Easily begin a new collection route due to annexation without the typical up- front investment of purchasing. -Start a new route or relationship without the possible strain on cash flow. -Quickly replace a fleet unit that goes down unexpectedly or is out of service. -Manage an emergency clean-up situation where time is of the essence or a temporary expansion of service may be necessary - such as seasonal leaf and brush collection. -Take on a brand new route with a quality New Way waste collection unit after determining which model is best for the situation. *

Line Item Question Response. 43 42 Do your warranties cover all products, parts, and labor? New Way manufactured replacement partsOur manufacturers' warranty policies vary depending on the part. 31.48% of available SKUs are on a limited lifetime warranty, components39.12% offer a 1 year limited warranty, 10.57% offer a manufacturer's defect warrant, 7.18% cover 90 days, 2.67% are on a 2 year limited warranty. O'Reilly does not offer a direct labor warranty on products, but if a product that was purchased and assemblies are sold under installed by an agency fails within the supported warranty time period, O'Reilly will support the agency in filing labor claims. The procedures of filing a Limited Warranty to be free from defects in workmanship or material for labor claim start with a period of twelve (12) months. This is a part replacement only warranty labor claim filed by our store's manager and then O'Reilly will present the item must be returned claim to the New Way Dealer for exchangeappropriate manufacturer. The labor Once the manufacturer determines their level of support after testing and shipping cost to replace the parts shall be the responsibility inspection of the customer. There is no warranty on expendable itemspart in question, wear components, or used parts. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via O'Reilly will report back to the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all of the unit's warranty. When a warranty service is requested, the distributor shall: -Verify warranty eligibility of the machine to be serviced per previous sections -Diagnose the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more agency on the results. Please see attachment 'O'Reilly Warranty Request Form, see sections V.b Policy and V.c of the attached warranty statement Return & Exchange Policy' for more information. * 44 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New Way's The length of our warranty shall not apply to equipment that has been subject to misuse, negligence, or accident, or which has been repaired or altered without New Way's prior knowledge or consentofferings vary depending on the part. New Way will not be responsible Please see attachment 'O'Reilly Warranty Policy and Return & Exchange Policy' for warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New Way. Use of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used partsmore information. * 45 44 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time O'Reilly does not perform warranty repairs. We do replace the part immediately and mileage are not subject send it off to warranty labor reimbursementthe manufacturer for their inspection or repair. Please see attachment 'O'Reilly Warranty Policy and Return & Exchange Policy' for more information. * 46 45 Are there any geographic regions of the United States or Canada (and Canada, if as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members participating entities in these regions be provided service for warranty repair? O'Reilly does not perform warranty repairs. We have warranty service coverage in all areas covered under do replace the Sourcewell contractpart immediately and send it off to the manufacturer for their inspection or repair. Service requests will be covered by the local authorized dealer or their designated service centerPlease see attachment 'O'Reilly Warranty Policy and Return & Exchange Policy' for more information. * 47 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In the case where a chassis is provided, New Way's warranty covers the vehicle's body only. The OEM is responsible for covering the warranty for a chassis. New Way's warranty statement does not cover other manufacturers' goods. New Way warrants the packer body assembly for a standard base period of one (1) year from date of delivery (see section III.a of attached warranty statement). This limited warranty applies to body components as defined below to be free from proven defects in material and workmanship. Wear parts (pins, bushings, chain assemblies, door and gate seals, wear pads, etc.), and normal wear and tear These warranties are excluded. Labor repair cost may also be covered, (see section IV.g of attached warranty statement). The body assembly is defined as the following: -Arms (front loaders and side loaders) -Packer or Eject Panel -Tailgate -Electrical components -Factory installed aftermarket parts (see section IV.a of attached warranty statement) -Hydraulic components not including cylinders (see section IV.d of attached warranty statement) -Paint Base Hydraulic Cylinder Warranty New Way warrants all hydraulic cylinders for a standard base period of two (2) years. This limited warranty applies to cylinder defects in material and/or workmanship only. See section IV.c of attached warranty statement for details. During the first year, replacement labor (see section IV.g of attached warranty statement) and shipping cost typically passed on to the authorized distributor are covered. At the start of the second year, replacement labor and shipping costs are not covered by New Way. Optional three (3) or five (5) year extended warranties for hydraulic cylinders are availableoriginal equipment manufacturer. * 48 47 What are your proposed exchange and return programs and policies? In the case of catastrophic failure of one of our bodies that is deemed to be the fault of our manufacturing process, New Way would offer a replacement at our expenseOur proposed exchange and return policies vary by part based on condition and type. Parts may be returned by following the procedure outlined in section VI.a of the attached warranty statementPlease see attachment 'O'Reilly Warranty Policy and Return & Exchange Policy' for more information. * 49 48 Describe any service contract options for the items included in your proposal. Service contracts are We do not available at this time, however optional extended warranties are available at the time of orderoffer service contract options. * 50 49 What are your payment terms (e.g., net 10, net 30)? Net 30 Days 2% 10th net 20. * 51 Do you provide 50 Describe any leasing or financing options, especially those options that schools and available for use by educational or governmental entities may need to use in order to make certain acquisitions? New Way offers a number of financing options, including Sourcewell's National Cooperative Partner programentities. Leasing through New Way FleetForce - As part of New Way's offering, we also provide rental We can facilitate leasing options through New Way FleetForcea third party, however we do not offer leasing options ourselves. As the only direct- fromO'Reilly does offer in-manufacturer refuse hauler renter house financing primarily on shop equipment, upon approved credit. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the industryContract template. For example, New Way FleetForce provides both short indicate whether your dealer network is included in your response and long-term rental solutions whether each dealer (or some other entity) will process the Sourcewell participating entities' purchase orders. We offer different methods for all placing orders. First Call Online is the equipment we manufacturebest method. This includes our full line system is capable of Front Loadersfinding parts by application, Rear Loadersinterchange, Automated Side Loadersor manual entry. Once parts are located, it will display the cost, and availability at the local store, hub store, and distribution center. After the order is placed, the local store will invoice and deliver the part(s). * We also offer phone-in orders that are answered by our Satellite Side Loaderinstaller service specialists. A rental program is a great solution for Members looking for different finance options to acquire the same great New Way product. New Way FleetForce offers various rental contract options, ranging from Walk-in orders are always welcome as short as one week to a multiple years-long rental contract. Through maintaining a rental offering of the newest and most productive waste collection vehicles, New Way FleetForce has the volume to meet Members various needs and can coordinate the delivery rental units directly to Members in a timely manner. In most cases, delivery can happen immediately. Rentals are a desirable option for many haulers and especially for Members that represent municipalities. Leasing allows Members to: -Easily begin a new collection route due to annexation without the typical up- front investment of purchasing. -Start a new route or relationship without the possible strain on cash flow. -Quickly replace a fleet unit that goes down unexpectedly or is out of service. -Manage an emergency clean-up situation where time is of the essence or a temporary expansion of service may be necessary - such as seasonal leaf and brush collection. -Take on a brand new route with a quality New Way waste collection unit after determining which model is best for the situation. *well.

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? New Way MI passes on to the original equipment manufacturer any warranty service. MI will; however, upon request assist the customer in processing warranty claims against the original equipment manufacturer on the terms described below. Motion Industries Warranty Statement: Proposer is primarily a distributor of products manufactured replacement partsby other companies. As such, componentsProposer generally does not design, manufacture, alter, modify, test, inspect, package or provide instructions or warnings with respect to the products sold hereunder. Proposer itself makes NO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, or other warranties of quality, WHETHER EXPRESS OR IMPLIED for the products sold hereunder. Any product warranty extended to Sourcewell/Sourcewell member is that of the manufacturer, and assemblies are sold under a Limited Warranty to be free from defects not that of Proposer. Proposer shall assist Sourcewell/Sourcewell member against manufacturers in workmanship or material for a period of twelve (12) monthsconnection with any non-conformities during manufacturer's warranty period, if any. This is a part replacement only warranty and the item must be returned to the New Way Dealer for exchange. The labor and shipping cost to replace the parts shall be the responsibility of the customer. There is no warranty on expendable items, wear components, or used parts. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all of the unit's warranty. When a warranty service is requested, the distributor shall: -Verify warranty eligibility of the machine to be serviced per previous sections -Diagnose the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more on the Warranty Request Form, see sections V.b and V.c of the attached warranty statement * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New WayMI passes on to the original equipment manufacturer any warranty service. MI will; however, upon request assist the customer in processing warranty claims against the original equipment manufacturer on the terms described below. Motion Industries Warranty Statement: Proposer is primarily a distributor of products manufactured by other companies. As such, Proposer generally does not design, manufacture, alter, modify, test, inspect, package or provide instructions or warnings with respect to the products sold hereunder. Proposer itself makes NO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, or other warranties of quality, WHETHER EXPRESS OR IMPLIED for the products sold hereunder. Any product warranty extended to Sourcewell/Sourcewell member is that of the manufacturer, and not that of Proposer. Proposer shall assist Sourcewell/Sourcewell member against manufacturers in connection with any non-conformities during manufacturer's warranty shall not apply to equipment that has been subject to misuseperiod, negligence, or accident, or which has been repaired or altered without New Way's prior knowledge or consent. New Way will not be responsible for warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New Way. Use of parts and assemblies from another manufacturer as substitutes for OEM products will also void the limited warranty. There will be no warranty on used partsany. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Travel time and mileage are not subject to If warranty labor reimbursementfalls under manufacture policy, Motion Canada will advise on a case-by-case basis. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? We have warranty service coverage in all areas covered under the Sourcewell contract. Service requests Warranty will be covered by the local authorized dealer or their designated service centerrequire shipment of product to one Motion Canada warehouse location within Canada only. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In All warranties are subject to the case where manufacturer's policy. Motion Industries is a chassis is provided, New Waydistributor of products and not a manufacturer. The original manufacturer's warranty covers will apply to products, if applicable. Motion Industries will assist Sourcewell members with claims to the vehicle's body onlyoriginal product manufacturer upon request. The OEM Motion Industries Warranty Statement: Proposer is responsible primarily a distributor of products manufactured by other companies. As such, Proposer generally does not design, manufacture, alter, modify, test, inspect, package or provide instructions or warnings with respect to the products sold hereunder. Proposer itself makes NO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, or other warranties of quality, WHETHER EXPRESS OR IMPLIED for covering the products sold hereunder. Any product warranty for a chassisextended to Sourcewell/Sourcewell member is that of the manufacturer, and not that of Proposer. New WayProposer shall assist Sourcewell/Sourcewell member against manufacturers in connection with any non-conformities during manufacturer's warranty statement does not cover other manufacturers' goods. New Way warrants the packer body assembly for a standard base period of one (1) year from date of delivery (see section III.a of attached warranty statement). This limited warranty applies to body components as defined below to be free from proven defects in material and workmanship. Wear parts (pinsperiod, bushings, chain assemblies, door and gate seals, wear pads, etc.), and normal wear and tear are excluded. Labor repair cost may also be covered, (see section IV.g of attached warranty statement). The body assembly is defined as the following: -Arms (front loaders and side loaders) -Packer or Eject Panel -Tailgate -Electrical components -Factory installed aftermarket parts (see section IV.a of attached warranty statement) -Hydraulic components not including cylinders (see section IV.d of attached warranty statement) -Paint Base Hydraulic Cylinder Warranty New Way warrants all hydraulic cylinders for a standard base period of two (2) years. This limited warranty applies to cylinder defects in material and/or workmanship only. See section IV.c of attached warranty statement for details. During the first year, replacement labor (see section IV.g of attached warranty statement) and shipping cost to the authorized distributor are covered. At the start of the second year, replacement labor and shipping costs are not covered by New Way. Optional three (3) or five (5) year extended warranties for hydraulic cylinders are available. * 48 What are your proposed exchange and return programs and policies? In the case of catastrophic failure of one of our bodies that is deemed to be the fault of our manufacturing process, New Way would offer a replacement at our expense. Parts may be returned by following the procedure outlined in section VI.a of the attached warranty statement. * 49 Describe any service contract options for the items included in your proposal. Service contracts are not available at this time, however optional extended warranties are available at the time of order. * 50 What are your payment terms (e.g., net 10, net 30)? Net 30 Days * 51 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? New Way offers a number of financing options, including Sourcewell's National Cooperative Partner program. Leasing through New Way FleetForce - As part of New Way's offering, we also provide rental options through New Way FleetForce. As the only direct- from-manufacturer refuse hauler renter in the industry, New Way FleetForce provides both short and long-term rental solutions for all the equipment we manufacture. This includes our full line of Front Loaders, Rear Loaders, Automated Side Loaders, and our Satellite Side Loader. A rental program is a great solution for Members looking for different finance options to acquire the same great New Way product. New Way FleetForce offers various rental contract options, ranging from as short as one week to a multiple years-long rental contract. Through maintaining a rental offering of the newest and most productive waste collection vehicles, New Way FleetForce has the volume to meet Members various needs and can coordinate the delivery rental units directly to Members in a timely manner. In most cases, delivery can happen immediately. Rentals are a desirable option for many haulers and especially for Members that represent municipalities. Leasing allows Members to: -Easily begin a new collection route due to annexation without the typical up- front investment of purchasing. -Start a new route or relationship without the possible strain on cash flow. -Quickly replace a fleet unit that goes down unexpectedly or is out of service. -Manage an emergency clean-up situation where time is of the essence or a temporary expansion of service may be necessary - such as seasonal leaf and brush collection. -Take on a brand new route with a quality New Way waste collection unit after determining which model is best for the situationif any. *