Loss and theft. 1. The Contractor must report the loss or theft of an OV-bike and/or the associated key as soon as reasonably possible to NS OV-fiets via the NS Customer Service (+ 31(0)▇▇-▇▇▇ ▇▇ ▇▇, local rate) or by email (▇▇▇▇@▇▇-▇▇▇▇▇.▇▇). 2. While renting the OV-bike, the Contractor is liable for the loss or damage arising as a result of loss or theft of the OV-bike, up to a maximum amount of the then prevailing purchase value of the OV-bike as specified in the Rates List. 3. The Contractor is only liable for the excess (according to the Rates List), provided that the Contractor: - had locked the OV-bike using both locks provided; and - has reported the theft to the police an has send a copy of the police report to NS OV-fiets, and - in case of an OV-bike with a regular lock, has sent the key for the OV-bike to NS OV-fiets. The Contractor will send these evidence with an accompanying letter to the postal address specified at ▇▇▇.▇▇.▇▇/▇▇-▇▇▇▇▇. 4. In the event that the Contractor reports an OV-bike rented by him as missing or stolen three (3) times within a period of eighteen (18) months, NS OV-fiets may decide to end the Subscription with immediate effect. 5. When the Contractor loses the key to the OV-bike, the Contractor must pay the replacement cost of the key according to the Rates List. The Contractor must return the OV-bike to the rental location, or will contact the NS Customer Service. In case that NS have to pick up the OV-bike, these transport costs will be be charged to the Contractor according to the Rates List, as well as the replacement costs of the lock. 6. In case of loss or theft of the OV-chipkaart while renting an OV-bike with an OV-fietsslot, the Contractor is obliged to return the OV-bike to the rental location. In the aforementioned case, the Contractor will return the OV-bike to the rental location or will inform the NS Customer Service so that the OV-bike can be picked up. In that case, the Contractor will be charged the amount stated in the Rates List for collecting the OV-bike. If the situation arises that between the moment of loss of the OV-chipkaart and the stolen / missing report an unlawful rental of an OV-bike has taken place, the same conditions apply that are applied to a stolen OV-bike. In order to claim the low deductible (Rates List), the Contractor must submit a copy of the official police report of the theft to NS OV-fiets.
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Sources: Rental Agreement, Rental Agreement, Rental Agreement