Common use of LOSS OF CONNECTION Clause in Contracts

LOSS OF CONNECTION. On a loss of connection to the site, RMS will be unable to provide access to the site unless a secondary communication path has been installed. If a secondary path has not been installed RMS will notify the customer on loss of connection. It is the customer’s responsibility to provide access to the site in these instances. No filtering is applied to this service. Actions on alarms will be to contact a keyholder and send a report notification at the conclusion of handling the event. Should the end user require further actions to be taken this should be detailed in the relevant section within the connection form. RMS provides a lone Worker solution powered by Corrin Guardian Lone Worker Solution; this solution is not BS8484 accredited. On receipt of an activation to the RVRC/ARC the operative will follow our default action plan for signals received as detailed below, unless the customer has provided a variation to these – • Start Session – auto handled by the monitoring platform • End Session – auto handled by the monitoring platform • Missed Check-In – escalated to key holders • SOS Event – escalated to key holders • SOS Resolved – auto handled by the monitoring platform Through the Guardian portal, RMS or an admin, can ping the current location of a user. Safety features have been built into the system that restricts the use of the ping function to when users are in an active session only, outside of being in an active session the ability to ping the user isn’t available. This function is built into the platform to establish the users current location which may have changed since they started the session. Pinging a user should only be used in the following instances • When they have missed a check-in • Triggered an SOS Whilst a user is in either of these two instances pinging may be carried out by an ARC operative on regular occasions, if required, to provide the information to key holders, until the user is safe. RMS cannot contact the emergency services for this service No filtering policy is applied to any signals from Corrin Guardian Lone Worker.

Appears in 2 contracts

Sources: Service Level Agreement, Service Level Agreement