Mail Notice. a. For any Settlement Class account where both (1) there is no email address included in the Customer Data; and (2) the account is not among the Settlement Class accounts for which SMS Notice is to be sent pursuant to section VI.3 herein (i.e., because, as identified in the Customer Data, the account is a former AT&T account or one or more accountholder(s) for the account have opted-out of receiving informational SMS messages): By no later than the Notice Date, the Settlement Administrator shall: (a) update the mailing address listed in the Customer Data for such account through National Change of Address Database; and (b) mail the appropriate form of Postcard Notice to them, via first class U.S. mail, postage pre-paid, at their address as updated. Such accounts that are Group A Accounts and not Group B Accounts, shall be sent Postcard Notice A, substantially in form attached as Exhibit D to this Settlement Agreement. Such accounts that are Group B Accounts and not Group A Accounts, shall be sent Postcard Notice B, substantially in form attached as Exhibit E to this Settlement Agreement. Such accounts that are both a Group A Account and a Group B Account, shall be sent Postcard Notice C, substantially in form attached as Exhibit F to this Settlement Agreement. b. For any Settlement Class account where either (1) AT&T attempted but was not successful in sending SMS Notice; or (2) the Settlement Administrator sent Email Notice but received notice that the Email Notice was not received (i.e., a “bounce- back”): By no later than ten (10) days following the Notice Date, the Settlement Administrator shall: (a) update the mailing address listed in the Customer Data for such account through National Change of Address Database; and (b) mail the appropriate form of Postcard Notice to them, via first class U.S. mail, postage pre-paid, at their address as updated. Such accounts that are Group A Accounts and not Group B Accounts, shall be sent Postcard Notice A, substantially in form attached as Exhibit D to this Settlement Agreement. Such accounts that are Group B Accounts and not Group A Accounts, shall be sent Postcard Notice B, substantially in form attached as Exhibit E to this Settlement Agreement. Such accounts that are both a Group A Account and a Group B Account, shall be sent Postcard Notice C, substantially in form attached as Exhibit F to this Settlement Agreement. c. For any mailed Postcard Notices that are returned with forwarding address information, the Settlement Administrator shall promptly re-mail the appropriate form of Postcard Notice to the new address indicated. For any mailed Postcard Notices that are returned as undeliverable without a forwarding address, the Settlement Administrator shall conduct an industry standard “skip trace” to try to identify a more current address and re-mail the appropriate form of Postcard Notice to the extent an updated address is identified.
Appears in 2 contracts
Sources: Class Settlement Agreement, Class Settlement Agreement
Mail Notice. a. For any Settlement Class account Account where both (1) there is no email address included in the Customer Data; and (2) the account is not among the Settlement Class accounts Accounts for which SMS Notice is to be sent pursuant to section VI.3 herein (i.e., because, as identified in the Customer Data, the account is a former AT&T account or one or more accountholder(sAccountholder(s) for the account have opted-out of receiving informational SMS messages): By no later than the Notice Date, the Settlement Administrator shall: (a) update the mailing address listed in the Customer Data for such account through the National Change of Address Database; and (b) mail the appropriate form of Postcard Notice to them, via first class U.S. mail, postage pre-paid, at their address as updated. Such accounts that are Group A Accounts and not Group B Accounts, The Postcard Notice shall be sent Postcard Notice A, substantially in the form attached as Exhibit D to this Settlement Agreement. Such accounts that are Group B Accounts and not Group A Accounts, shall be sent Postcard Notice B, substantially in form attached as Exhibit E to this Settlement Agreement. Such accounts that are both a Group A Account and a Group B Account, shall be sent Postcard Notice C, substantially in form attached as Exhibit F to this Settlement Agreement.
b. For any Settlement Class account Account where either (1) AT&T attempted but was not successful in sending SMS Notice; or (2) the Settlement Administrator sent Email Notice but received notice that the Email Notice was not received (i.e., a “bounce- back”): By no later than ten (10) days following the Notice Date, the Settlement Administrator shall: :
(a) update the mailing address listed in the Customer Data for such account through National Change of Address Database; and (b) mail the appropriate form of Postcard Notice to them, via first class U.S. mail, postage pre-paid, at their address as updated. Such accounts that are Group A Accounts and not Group B Accounts, The Postcard Notice shall be sent Postcard Notice A, substantially in the form attached as Exhibit D to this Settlement Agreement. Such accounts that are Group B Accounts and not Group A Accounts, shall be sent Postcard Notice B, substantially in form attached as Exhibit E to this Settlement Agreement. Such accounts that are both a Group A Account and a Group B Account, shall be sent Postcard Notice C, substantially in form attached as Exhibit F to this Settlement Agreement.
c. For any mailed Postcard Notices that are returned with forwarding address information, the Settlement Administrator shall promptly re-mail the appropriate form of Postcard Notice to the new address indicated. For any mailed Postcard Notices that are returned as undeliverable without a forwarding address, the Settlement Administrator shall conduct an industry standard “skip trace” to try to identify a more current address and re-mail the appropriate form of Postcard Notice to the extent an updated address is identified.
Appears in 1 contract
Sources: Class Settlement Agreement