Common use of Maintenance and Monitoring Clause in Contracts

Maintenance and Monitoring. Timely electronic tolling equipment maintenance is an essential part of a successful Express Lane system. Extended periods of equipment downtime results in loss of revenue and reduces HPTE’s ability to pay back the debt it incurred to help build the project, and to provide funding for additional construction projects in the corridor. HPTE must monitor and facilitate troubleshooting when issues arise with the servers that support tolling (transactions and images). HPTE requires access to the facilities that house HPTE equipment to support troubleshooting and/or provide escort to the teams that will repair or reset tolling equipment. This access must comply with ITS’s process: Requesting node access and approval process. In addition, the following HPTE positions HPTE PM III – TOMS Program Manager, HPTE PM II - Tolling Maintenance Supervisor, PM II - Major Projects Manager, and CTIO Vendor Maintenance Staff can request badge access for the following Node sites that house HPTE equipment: Node 1, Node 2, CTMC, KOA, County Line Node and Airport Node. Additionally, during Emergency Outages impacting HPTE installed hardware (Firewalls, Network Switches, NVRs, SD WAN Appliances, etc.) the team can utilize the Requesting node access and approval process to restore internal network failures. HPTE personnel will abide by ITS Branch Expectation Memo - Moratoriums and Maintenance Windows -12-12-2022. Failure to follow the established ITS procedures will result in badge access being removed at any time. CDOT ITS plays a critical role in maintaining the electronic toll collection system, the fiber-optic network that the system runs on, and the various signs and communication devices that convey information to the traveling public. To ensure these important functions are carried out to a high standard, HPTE has tasked CDOT with performing the following ITS activities in and on behalf of the Express Lanes:

Maintenance and Monitoring. Timely electronic tolling equipment maintenance is an essential part of a successful Express Lane system. Extended periods of equipment downtime results in loss of revenue and reduces HPTE’s ability to pay back the debt it incurred to help build the project, and to provide funding for additional construction projects in the corridor. HPTE must monitor and facilitate troubleshooting when issues arise with the servers that support tolling (transactions and images). HPTE requires access to the facilities that house HPTE equipment to support troubleshooting and/or provide escort to the teams that will repair or reset re-set tolling equipment. This access must comply with ITS’s process: Requesting node access and approval process. In addition, the following HPTE positions HPTE PM III II – TOMS Program Manager, HPTE PM II - Tolling Maintenance Supervisor, PM Supervisor,,PM II - – Major Projects Manager, and CTIO Vendor ETC Maintenance Staff Manager can request badge access for the following Node sites that house HPTE equipment: Node 1, Node 2, CTMC, KOA, County Line Node and Airport Node. Additionally, during Emergency Outages impacting HPTE installed hardware (Firewalls, Network Switches, NVRs, SD WAN Appliances, etc.) the team can utilize the Requesting node access and approval process to restore internal network failures. HPTE personnel will abide by ITS Branch Expectation Memo - Moratoriums and Maintenance Windows -12- FINAL DRAFT 12-12-2022. Failure to follow the established ITS procedures will result in badge access being removed at any time. CDOT ITS plays a critical role in maintaining the electronic toll collection system, the fiber-optic network that the system runs on, and the various signs and communication devices that convey information to the traveling public. To ensure these important functions are carried out to a high standard, HPTE has tasked CDOT with performing the following ITS activities in and on behalf of the Express Lanes: