Common use of Maintenance and Operations Clause in Contracts

Maintenance and Operations. a) Licensee shall deploy, maintain, and operate a minimum of fifty (50) Fleet Vehicles within the Raleigh city limits at any time, throughout the term of this Agreement. b) Licensee shall not operate or allow the operation of more than five hundred (500) Fleet Vehicles within the Raleigh city limits at any time. c) The City, at its sole discretion and at any time, may amend the minimum or maximum allowable number of Fleet Vehicles. d) Licensee shall notify the City if there is a plan to change the fleet size no later than two (2) weeks prior to deployment or removal. e) If Licensee increases the fleet size during the term of this Agreement, the payment of $300.00 per additional Fleet Vehicle shall be paid within five (5) days of the vehicle’s presence within the City or notice to the City of the proposed increase, whichever is first. f) To allow for continued oversight and monitoring of the Licensee by the City, Licensee shall provide the City with five (5) separate login accounts. g) Licensee shall maintain staffed operations located within the City of Raleigh. The local operations shall be responsible for, inter alia, the maintenance, rebalancing, relocating, and removing of Fleet Vehicles, and responding to complaints as received. The Licensee shall provide to the City the direct local contact for staff that are capable of rebalancing, relocating, and removing the Fleet Vehicles within two (2) hours of notification. This local operation staff contact may be published on the City’s website, each vehicle, and/or other materials as determined by the City. h) Licensee shall provide a Customer Service telephone number that operates twenty-four (24) hours each day for persons to report safety concerns, maintenance issues, complaints, or ask questions. The Customer Service telephone number shall be visible on each Fleet Vehicle and provided to the City for publication on City’s website and other materials. i) Licensee must provide to the City monthly and annual reports regarding rate structures that will be offered to all Users including any daily, monthly, or annual passes or subscriptions, and the reports shall include any discount programs that will be available to students, low income or at-risk populations, or other categories, including any qualifications required for these discount programs. j) Licensee shall communicate to Users sufficient information on charges that may be made, including rates and dollar amounts of fees, including rental charges, minimum charges, maximum charges, charges for additional time, and charges for overage periods. If charges may be based on time or distance, information on the rate per minute, hour, mile or other applicable time period or distance shall also be provided.

Maintenance and Operations. a) Licensee shall deploy, maintain, deploy and operate a minimum of fifty (50) Fleet Vehicles within the Raleigh city limits at any time, throughout the term of this Agreement. b) Licensee shall not operate or allow the operation of more than five hundred (500) Fleet Vehicles within the Raleigh city limits at any time. c) The City, at its sole discretion and at any time, may amend the minimum or maximum allowable number of Fleet Vehicles. d) Licensee shall notify the City if there is a plan to change the fleet size no later than two (2) weeks prior to deployment or removal. e) If Licensee increases the fleet size during the term of this Agreement, the payment of $300.00 150.00 per additional Fleet Vehicle shall be paid within five twenty-one (521) days of the vehicle’s presence within the City or notice to the City of the proposed increase, whichever is first. f) To allow for continued oversight and monitoring of the Licensee by the City, Licensee shall provide the City with five (5) separate login accounts. g) Licensee shall maintain staffed operations located within the City of Raleigh. The local operations shall be responsible for, inter alia, the maintenance, rebalancing, relocating, and removing of Fleet Vehicles, and responding to complaints as received. The Licensee shall provide to the City the direct local contact for staff that are capable of rebalancing, relocating, and removing the Fleet Vehicles within two (2) hours of notification. This local operation staff contact may be published on the City’s website, each vehicle, and/or other materials as to be determined by the City. h) Licensee shall provide a Customer Service telephone number that operates twenty-four (24) hours each day for persons to report safety concerns, maintenance issues, complaints, or ask questionsquestions that operates twenty-four (24) hours each day. The Customer Service telephone number shall be visible on each Fleet Vehicle and provided to the City for publication on City’s website and other materials. i) Licensee must provide to the City monthly and annual reports regarding rate structures that will be offered to all Users including any daily, monthly, or annual passes or subscriptions, and the reports shall include any discount programs that will be available to students, low income or at-risk populations, or other categories, including any qualifications required for these discount programs. j) Licensee shall communicate to Users sufficient information on charges that may be made, including rates and dollar amounts of fees, including rental charges, minimum charges, maximum charges, charges for additional time, and charges for overage periods. If charges may be based on time or distance, information on the rate per minute, hour, mile or other applicable time period or distance shall also be provided.