Maintenance and servicing. (1) Disruption to the IT infrastructure lying within First Colo’s sphere of responsibility shall be remedied as soon as possi- ble within the framework of existing technical and operational means, if possible, at a time which is convenient for the cus- tomer, such as at night. In all other respects, the provisions of the SLA shall apply to the corresponding service profile. (2) First Colo shall inform the customer of planned maintenance and repair work at an early stage so as to keep disruption to a minimum. If and to the extent the measures referred to above result in downtimes, these will not be taken into ac- count when calculating availability periods etc. pursuant to the SLA’s provisions. (3) First Colo has the right to enter the leased and/or provided infrastructure and take all measures to reduce and remedy any risk to life and/or third-party property. The duty to inform the customer without undue delay remains unaffected.
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Maintenance and servicing. (1) Disruption to the IT infrastructure lying within First Colofirstcolo’s sphere of responsibility shall be remedied as soon as possi- ble within the framework of existing technical and operational means, if possible, at a time which is convenient for the cus- tomer, such as at night. In all other respects, the provisions of the SLA shall apply to the corresponding service profile.
(2) First Colo firstcolo shall inform the customer of planned maintenance and repair work at an early stage so as to keep disruption to a minimum. If and to the extent the measures referred to above result in downtimes, these will not be taken into ac- count when calculating availability periods etc. pursuant to the SLA’s provisions.
(3) First Colo firstcolo has the right to enter the leased and/or provided infrastructure in- frastructure and take all measures to reduce and remedy any risk to life and/or third-party property. The duty to inform the customer without undue delay remains unaffected.
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