Maintenance and Technical Support. 5.1 The Customer shall pay the Provider in connection with the conclusion of the Agreement the Annual fee for maintenance of and technical support for the Licensed software for a period of one year from the date of the effectiveness of the Agreement. Payment of the Annual fee for maintenance and technical support results in the Customer´s right to provision of services in accordance with Annex 1. Maintenance and technical support will not apply to new modules released by the Company containing substantially altered characteristics or functionality and that are packaged and sold as separate modules. 5.2 The Annual fee for maintenance and technical support is payable in advance within the maturity of the Price for the Licensed software. The Customer can choose among several support levels that are detailed in Annex 1. 5.3 The Annual fee for maintenance and technical support is payable each year as of the anniversary date of the Agreement's entry into effect in the event that the Provider provided a lifetime license for the Licensed software in future years. The Customer will have no obligation to pay the Annual fee for maintenance and technical support if, during the previous year, the obligation regarding the maintenance of and provision of technical support for the Licensed software was terminated namely by a written notice from the Customer to the Provider no later than 60 days before the anniversary date of the Effectiveness of the Agreement (on the day and month of the respective year) containing the Customer´s will to terminate the provision of maintenance and technical support on the part of the Provider. 5.4 In the event that the Customer additionally orders any Increase of Parameters of the Licensed software or adds an Additional module to the Licensed software on a date which does not coincide with the day of the anniversary of the Agreement's entry into effect, the Customer is obliged to pay the Provider an aliquot part of the Annual fee for maintenance and technical support calculated and charged by the Provider based on a separate invoice. 5.5 The Provider is, under no circumstances, obliged to provide technical support or remove any defects caused to the Licensed software due to changes being made to it by the Customer or third parties, and the Provider is not liable for any loss of data or any damage caused directly or indirectly as a result of these changes.
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Sources: End User License Agreement, End User License Agreement