Maintenance Events. 2.1 Maintenance of the hosting equipment, facility, Software or other aspects of the Hosting Services that may require interruption of the Hosting Services (Maintenance Events) shall not be performed during Normal Business Hours. The Supplier may interrupt the Services to perform emergency maintenance during the daily window of [10.00 pm to 2.00 am UK time]. In addition, the Supplier may interrupt theHosting Services outside Normal Business Hours for unscheduled maintenance, provided that it has given the Customer at least [three] days' advance notice. Any Maintenance Events which occur during Normal Business Hours, and which were notrequested by the Customer, shall be considered downtime for the purpose of serviceavailability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum. 2.2 The Supplier may determine, at its sole discretion, that providing appropriate service levels requires additional equipment and/or bandwidth, and may install that equipment and/or bandwidth without approval from the Customer. The Supplier may increase the corresponding Hosting Services fees (only), as specified in Schedule1.
Appears in 2 contracts
Sources: Service Agreement, Service Agreement