Common use of Maintenance Events Clause in Contracts

Maintenance Events. 1.1 Maintenance work that may require interruption of the Managed Services (Maintenance Events) shall not normally be performed during NormalBusiness Hours. 1.2 The Supplier may interrupt the Managed Services for maintenance provided that it has given the Customer at least 48 hours advance written notice, unless in the reasonable opinion of the Supplier the maintenance work needs to be performed sooner, in which case it shall provide as much notice as is practicable. 1.3 The Supplier shall at all times endeavour to keep any service interruptions to a minimum.

Maintenance Events. 1.1 Maintenance work that may require interruption of the Managed Services (Maintenance Events) shall not normally be performed during NormalBusiness Normal Business Hours. 1.2 . The Supplier may interrupt the Managed Services outside Normal Business Hours for maintenance provided that it has given the Customer at least 48 hours three days' advance written notice, unless in the reasonable opinion of the Supplier the maintenance work needs to be performed sooner, in which case it shall provide as much notice as is practicable(including service by e-mail). 1.3 1.2 Any Maintenance Events that occur during Normal Business Hours, or that occur with less notice than required by paragraph 1.1, and which were not requested by the Customer, shall be considered downtime for the purpose of service availability measurement. The Supplier shall at all times endeavour to keep any service interruptions to a minimum.