Common use of Maintenance of the Software Clause in Contracts

Maintenance of the Software. 6.1 The Licensor shall, during the period of twelve months from the execution of this Agreement and any further period of months in respect of which the Licensee has paid to the Licensor a maintenance fee, provide maintenance and technical support for the Software in accordance with the following provisions of this cl 6. 6.2 Pursuant to cl 6.1 the Licensor shall during UK working hours (9.00 am to 4.00 pm, Monday to Friday, excluding Public Holidays) or, in the case of emergency, at any other reasonably practicable time, provide the Licensee with advice by telephone or any other means agreed between the parties as to the Use of the Software and the Documentation, but if it is not reasonably practicable to provide such advice by telephone, the Licensor shall respond promptly to the request and shall provide on- site assistance as soon as practicable within normal office hours to resolve the problem. 6.3 The Licensee shall promptly notify the Licensor of any defect or error in the Software or the Documentation, and the Licensor shall, subject to the following provisions, use its reasonable endeavors to correct the defect or error, and to send a corrected version of the portion of the Software Material or the Documentation in question to the Licensee, as soon as practicable after being so notified.

Maintenance of the Software. 6.1 The Licensor shall, during the period of twelve months from the execution of this Agreement and any further period of months in respect of which the Licensee has paid to the Licensor a maintenance fee, provide maintenance and technical support for the Software in accordance with the following provisions of this cl 6. 6.2 Pursuant to cl 6.1 the Licensor shall during UK working hours (9.00 am to 4.00 pm, Monday to Friday, excluding Public Holidays) or, in the case of emergency, at any other reasonably practicable time, provide the Licensee with advice by telephone or any other means agreed between the parties as to the Use of the Software and the Documentation, but if it is not reasonably practicable to provide such advice by telephone, the Licensor shall respond promptly to the request and shall provide on- site assistance as soon as practicable within normal office hours to resolve the problem. 6.3 The Licensee shall promptly notify the Licensor of any defect or error in the Software or the Documentation, and the Licensor shall, subject to the following provisions, use its reasonable endeavors endeavours to correct the defect or error, and to send a corrected version of the portion of the Software Material or the Documentation in question to the Licensee, as soon as practicable after being so notified.