Maintenance, Testing and Repair. 10.1 It is agreed between AFS and ACS that any change, maintenance, testing or repair on any Telecommunications Services or unbundled Network Elements serving AFS or AFS customers will be performed with a minimum of disruption of service and at parity with that which ACS provides for itself or its customers. 10.2 ACS shall provide AFS emergency restoral, maintenance, and repair on the same schedule that ACS provides to its own customers. 10.3 ACS will ensure that Unbundled Network Elements are maintained and repaired to meet the transmission characteristics appropriate for the type of UNE that AFS ordered and is paying for on a recurring basis. ACS will repair such UNEs consistent with similar network elements for its own customers. 10.4 ACS shall provide repair, maintenance and testing for all Telecommunications Services and Unbundled Network Elements in accordance with the terms and conditions of this Agreement and consistent with its provision of service and repair to itself. 10.5 ACS shall dispatch maintenance dispatch personnel for AFS elements and services on the same schedule to that which it provides its own subscribers. 10.6 All ACS employees or contractors who perform repair service for AFS shall follow ACS standard procedures in all their communications with AFS subscribers. These procedures and protocols shall ensure that: (1) ACS employees or contractors shall perform repair service that is consistent with the quality provided to ACS subscribers; and (2) trouble calls from AFS shall receive response time priority that is consistent with that of ACS subscribers and shall be handled in a nondiscriminatory manner. 10.7 ACS shall provide AFS with scheduled maintenance, including, without limitation, required and recommended maintenance intervals and procedures, for all Telecommunications Services and Unbundled Network Elements provided to AFS under this Agreement equal in quality to that currently provided by ACS in the maintenance of its own network. 10.8 ACS shall give reasonable advanced notice to AFS of all non-scheduled maintenance or other planned network activities to be performed by ACS on any network element, including, without limitation, any hardware, equipment, software, or system, providing service functionality which may potentially impact AFS subscribers. 10.9 On all misdirected calls from AFS or ACS subscribers requesting repair, the Parties shall provide the subscriber with the correct repair telephone number and offer to transfer the call. 10.10 An “emergency network outage” is defined as an outage affecting twenty-five (25%) of the network. ACS and AFS shall notify the other’s repair center immediately of any emergency network outage.
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Sources: Interconnection, Resale and Unbundling Agreement, Interconnection and Resale Agreement
Maintenance, Testing and Repair. 10.1 8.1 It is agreed between AFS and ACS that any change, maintenance, testing or repair on any Telecommunications Services or unbundled Network Elements serving AFS or AFS customers will be performed with a minimum of disruption of service and at parity with that which ACS provides for itself or its customers.
10.2 8.2 ACS shall provide AFS emergency restoral, maintenance, and repair on the same schedule that ACS provides to its own customers.
10.3 8.3 ACS will ensure that Unbundled Network Elements are maintained and repaired to meet the transmission characteristics appropriate for the type of UNE that AFS ordered and is paying for on a recurring basis. ACS will repair such UNEs consistent with similar network elements for its own customers.
10.4 8.4 ACS shall provide repair, maintenance and testing for all Telecommunications Services and Unbundled Network Elements in accordance with the terms and conditions of this Agreement and consistent with its provision of service and repair to itself.
10.5 8.5 ACS shall dispatch maintenance dispatch personnel for AFS elements and services on the same schedule to that which it provides its own subscribers.
10.6 8.6 All ACS employees or contractors who perform repair service for AFS shall follow ACS standard procedures in all their communications with AFS subscribers. These procedures and protocols shall ensure that: (1) ACS employees or contractors shall perform repair service that is consistent with the quality provided to ACS subscribers; and (2) trouble calls from AFS shall receive response time priority that is consistent with that of ACS subscribers and shall be handled in a nondiscriminatory manner.
10.7 8.7 ACS shall provide AFS with scheduled maintenance, including, without limitation, required and recommended maintenance intervals and procedures, for all Telecommunications Services and Unbundled Network Elements provided to AFS under this Agreement equal in quality to that currently provided by ACS in the maintenance of its own network.
10.8 8.8 ACS shall give reasonable advanced notice to AFS of all non-scheduled maintenance or other planned network activities to be performed by ACS on any network element, including, without limitation, any hardware, equipment, software, or system, providing service functionality which may potentially impact AFS subscribers.
10.9 8.9 On all misdirected calls from AFS or ACS subscribers requesting repair, the Parties shall provide the subscriber with the correct repair telephone number and offer to transfer the call.
10.10 8.10 An “emergency network outage” is defined as an outage affecting twenty-five (25%) of the network. ACS and AFS shall notify the other’s repair center immediately of any emergency network outage.
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Maintenance, Testing and Repair. 10.1 It is agreed between AFS TALD and ACS that any change, maintenance, testing or repair on any Telecommunications Services or unbundled Network Elements serving AFS TALD or AFS TALD customers will be performed with a minimum of disruption of service and at parity with that which ACS provides for itself or its customers.
10.2 ACS shall provide AFS TALD emergency restoral, maintenance, and repair on the same schedule that ACS provides to its own customers.
10.3 ACS will ensure that Unbundled Network Elements are maintained and repaired to meet the transmission characteristics appropriate for the type of UNE that AFS TALD ordered and is paying for on a recurring basis. ACS will repair such UNEs consistent with similar network elements for its own customers.
10.4 ACS shall provide repair, maintenance and testing for all Telecommunications Services and Unbundled Network Elements in accordance with the terms and conditions of this Agreement and consistent with its provision of service ofservice and repair to itself.
10.5 ACS shall dispatch maintenance dispatch personnel for AFS TALD elements and services on the same schedule to that which it provides its own subscribers.
10.6 All ACS employees or contractors who perform repair service for AFS TALD shall follow ACS standard procedures in all their communications with AFS TALD subscribers. These procedures and protocols shall ensure that: (1) ACS employees or contractors shall perform repair service that is consistent with the quality provided to ACS subscribers; and (2) trouble calls from AFS TALD shall receive response time priority that is consistent with that of ACS ofACS subscribers and shall be handled in a nondiscriminatory manner.
10.7 ACS shall provide AFS TALD with scheduled maintenance, including, without limitation, required and recommended maintenance intervals and procedures, for all Telecommunications Services and Unbundled Network Elements provided to AFS TALD under this Agreement equal in quality to that currently provided by ACS in the maintenance of its own network.
10.8 ACS shall give reasonable advanced notice to AFS TALD of all non-scheduled maintenance or other orother planned network activities to be performed by ACS on any network element, including, without limitation, any hardware, equipment, software, or system, providing service functionality which may potentially impact AFS TALD subscribers.
10.9 On all misdirected calls from AFS TALD or ACS subscribers requesting repair, the Parties shall provide the subscriber with the correct repair telephone number and offer to transfer the call.
10.10 An “emergency network outage” is defined as an outage affecting twenty-five (25%) of the network. ACS and AFS TALD shall notify the other’s repair center immediately of any emergency network outage.
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