Maintenance Window. The availability of Xpert Suite (production environment) can be interrupted for a short period of time for the maintenance of the servers and other hardware and for installing releases. Maintenance is carried out during off-peak periods (weekends) to disrupt availability as little as possible. If the service is interrupted for a longer period due to unforeseen circumstances, all in-service partners and the functional application managers of the Client(s) of Otherside will be informed. ACTIVITY PLANNED TIME (GMT +1) Bug fixes1 Daily (if applicable) 20.00h - 21.00h Releases and updates (Slow Track) On Thursday (once each 9 weeks) 20.00h – 21.00h Releases and updates (Fast Track) On Wednesday (once each 2 weeks) 20.00h – 21.00h Releases and updates On Saturday (once each month) Saturday 20.00h – Sunday 02.00h Occasional infrastructural updates During weekends (maximum four times a year) Friday 20.00h – Monday 04.00h 1 Exceptionally, urgent work may also be carried out during office hours. Otherside will inform the Client of this as soon as possible in writing or by telephone.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement