Major. Major system functions are unavailable or unusable. An agreed-upon workaround is available, and operations can continue in a restricted fashion. The problem/defect has one or more of the following characteristics: a. Reoccurring Errors causing the system to fail, but restart or recovery is possible. b. Severely degraded performance. c. Limited access to data to perform the job. d. Missing a message capture per requirements (no error message at all) when a major error occurs. e. Incorrect response to a command for a major system function. f. Security vulnerability with a workaround that mitigates such vulnerability. g. Some important functionality is unavailable, yet the system can continue to operate in a restricted fashion.
Appears in 3 contracts
Sources: Supplemental Agreement (Radcom LTD), Supplemental Agreement (Radcom LTD), Supplemental Agreement (Radcom LTD)